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The company’s products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment, and other solutions for vehicle dealerships and repair centers, as well as for customers in various industries. Founded in 1920, Snap-on Incorporated is a $3.2 billion, S&amp;P 500 Company headquartered in Kenosha, Wisconsin, with regional offices across the globe.\r\nWhen SBS wanted to help its OEM Customers offer better service to their Dealers, the company launched a mobile device program managed with a MobileIron enterprise mobility management (EMM) solution. By providing Dealers with MobileIron-secured iOS devices, SBS has helped them increase sales opportunities and provide better service while streamlining tedious, time-consuming business processes.<br /><br /><span style=\"font-weight: bold;\">Bringing Customer Service to the Palm of the Hand</span>\r\nAutomotive, Agricultural and Motorcycle Manufacturers rely on Snap-on Business Solutions (SBS) to help them reach Dealers and their customers in new ways and sell them the parts and service they need, exactly when they need them. 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With their global customer base, Snap-on’s priority was to ensure data protection legislation and security requirements could be met and delivered across the globe, even in regions that had complex legal data requirements and challenges.\r\nSBS began evaluating the leading EMM solutions on the market. With the guidance of its technology consulting partner, Qolcom, SBS chose to do a hosted Cloud implementation of MobileIron.\r\n<span style=\"font-style: italic;\">“With MobileIron, it was more than just the ability to secure devices and data,” recalls Maria. “Our business saw MobileIron as a solution that would enable us to deliver more value to our customers, and to build out a robust mobile app strategy over time, supporting future OEM development.”</span><br /><br /><span style=\"font-weight: bold;\">Dealerships Use Mobile to Earn Trust of Customers</span>\r\nAs SBS works with dealerships and other clients across the globe, the company is constantly looking for ways to help these clients offer a better customer experience at a lower cost. SBS’s clients in the automotive, agricultural and motorcycle industry are especially concerned about presenting an honest, reliable image to their customers. By using SBS’s tablet devices and deployed applications, they can provide customers with value-added services without having to worry about device security.\r\n<span style=\"font-style: italic;\">“SBS recently launched a vehicle health check solution across Europe that allows automotive dealerships to use an iPad device to report to customers a color-coded list of areas examined,” says Maria. “Red items require an immediate fix, while green items are OK. By evidencing the list of issues, immediately via email, the technician can obtain fast approval from the customer to complete repairs while they have the car in the shop. This program allows dealers to show transparency and build credibility with their customers while also increasing revenue and productivity.”</span>\r\nOther solutions run on Panasonic tablet devices allowing Dealers to perform a large range of functionalities, from ordering products to performing OEM specific vehicle diagnostics. Mobile devices are fast assisting within the industry to make life easier for Dealers and SBS is equipped to support the changes in technology.\r\n<span style=\"font-style: italic;\">“Going mobile with MobileIron is all about helping things work better at our clients’ sites,” says Maria. “Previously, Dealer interactions with their customers relied heavily around paperwork. Everything had to be rekeyed into a computer at some point, and if you lost the paperwork, you probably lost a sales opportunity too. Today, processes happen seamlessly, and we’re giving dealerships far more chances to enhance their customer relationships and interactions.”</span><br /><br /><span style=\"font-weight: bold;\">Better Mobile Program, Better Vendor</span>\r\nAs SBS continues to grow its business throughout Europe, the company will rely on MobileIron Docs@Work to help it maximize the value it provides to clients. 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