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In 2013, FlixMobility launched its own mobile app enabling customers to book tickets, view timetables, and even find out what the next stop is.\r\nIt has since further expanded its mobile-first strategy, which benefits both passengers and 7,000 bus drivers, as well as a large number of customer service attendants at the bus and train stations. By the end of 2018, FlixMobility was using more than 2,500 Android mobile devices that support the modern enterprise. The long-distance transport innovator has been using MobileIron’s unified endpoint management platform since the end of 2017, which serves as the foundation of modern mobile work in the transportation sector.\r\n<span style=\"font-weight: bold;\">Mobile information for drivers, check-in staff, and customers</span>\r\nBus drivers and station attendants use mobile devices in Android Kiosk mode, mainly for check-in and to communicate with management. The centralized mobile functions operate on two FlixBus apps, one for customers and the other for drivers and terminal employees.\r\n<span style=\"font-weight: bold;\">The driver app has the following functions:</span>\r\n<ul><li>Checking in customers</li></ul>\r\n<ul><li>Viewing passenger lists</li></ul>\r\n<ul><li>Viewing timetables</li></ul>\r\n<ul><li>Booking tickets (on site by driver)</li></ul>\r\n<ul><li>Checking in additional bags (on site by driver)</li></ul>\r\n<ul><li>Checking in bicycles (on site by driver)</li></ul>\r\n<ul><li>Recording any lost property</li></ul>\r\n<span style=\"font-weight: bold;\">The FlixBus passenger app offers the following services:</span>\r\n<ul><li>Booking tickets</li></ul>\r\n<ul><li>Checking in extra bags</li></ul>\r\n<ul><li>Checking in bicycles</li></ul>\r\n<ul><li>Storing booked tickets</li></ul>\r\n<ul><li>Providing stop information</li></ul>\r\n<ul><li>Monitoring routes in real time</li></ul>\r\nMonitoring routes in real time is currently being piloted on various European routes. In addition, the FlixBus driver app now allows the driver to connect the mobile device to a bus’s linkbox, so that the bus and the drive route are connected automatically in the system. This makes a number of operational control processes considerably easier.\r\n<span style=\"font-weight: bold;\">Manual configuration was expensive and time-consuming</span>\r\nIn recent years, FlixMobility has started new partnerships with large numbers of transit companies and individual drivers. Its network and mobile IT architectures had expanded rapidly, and it was no longer feasible to register drivers’ phones manually, which was expensive, time-consuming, and error-prone.\r\n<span style=\"font-weight: bold;\">MobileIron significantly reduces administrative costs</span>\r\nFlixMobility needed a pre-configured management solution for mobile devices used by drivers and station staff. With MobileIron in place, the company can now automatically download user profiles to smartphones. 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Pre-configuring the devices has significantly reduced our error rates and the number of helpdesk calls.”</span>\r\nHow the company reduces helpdesk calls:\r\n\r\n<ul><li>Using standard profiles on mobile devices, which increases their stability</li></ul>\r\n<ul><li>Using MobileIron’s remote diagnostic capabilities to resolve problems more quickly and less costly</li></ul>\r\nThe user interface is simpler, which means that users make fewer mistakes, lowering maintenance costs. With centralized management, employees no longer need to update their devices individually, saving time.","alias":"mobileiron-uem-for-flixmobility","roi":0,"seo":{"title":"MobileIron UEM for FlixMobility","keywords":"","description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. 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