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With a staff of over 4,000 and more than 600 beds, The Trust accommodates more than 100,000 Accident and Emergency attendances and 750,000 community attendances a year.<br />\r\nFrom an IT perspective, The Trust exceeds the complexity of many business environments. It supports nearly 300 clinical applications, all of which involve potential risk in terms of patient care. That means zero tolerance for data loss or application downtime. Moreover, 40-plus community sites as well as 4,000 users at the hospital depend on The Trust's IT infrastructure. <span style=\"font-style: italic;\">&quot;The community sites needed a lot of help,&quot;</span> notes Bolton NHS Foundation Trust CIO, Rachel Dunscombe. <span style=\"font-style: italic;\">&quot;Their virtualized desktops were more than a decade old. And we also inherited a lot of old desktop equipment. Our first order of business was to bring them into the modern world, primarily VDI and Windows 7, so that clinicians could have a consistent experience no matter where they accessed patient information.&quot;</span><br /><span style=\"font-style: italic;\">&quot;But there was no way we could do a Big Bang roll out of Windows 7. The disruption would have potentially impacted patient care,&quot; continues Brett Walmsley, Bolton NHS Foundation Trust's CTO. &quot;So, we needed something that would allow users to move between desktops as easily as possible while we gradually went through the migration from XP to Windows 7.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Ivanti – The Only Solution for the Job</span><br />\r\nInitially, The Trust chose Ivanti only for its value in simplifying and streamlining the migration to Windows 7. <span style=\"font-style: italic;\">&quot;Because we'd been working with Ivanti User Workspace Manager to manage user profiles, we didn't have to research the market and do a proof of concept,&quot;</span> explains Dunscombe. <span style=\"font-style: italic;\">&quot;We could prove that it could do the job.&quot;</span><br />Nevertheless, The Trust's IT team soon realized that Ivanti had much more to offer. <span style=\"font-style: italic;\">&quot;It did more than we expected,&quot; observes Walmsley. &quot;In fact, we changed our five- and 10-year plans based on the functionality it could offer in supporting our deployment of the virtual desktop.&quot;</span><br />\r\nThe Trust's new roadmap calls for a fully mobile, virtual desktop where every aspect of the environment will be streamed, with Ivanti binding all the elements together. <span style=\"font-style: italic;\">&quot;We want to have full desktop virtualization using Citrix XenDesktop 7.6 to do the desktop brokering and Microsoft App-V for application delivery,&quot;</span> says Walmsley.<br />\r\n<span style=\"font-weight: bold;\">Adding Value to Microsoft App-V</span><br />\r\nThe Trust uses Microsoft App-V to make applications available to users without installing them directly on users’ PCs. But not all applications virtualize equally well. For example, The Trust's digital dictation application streams data and settings through a virtual desktop to virtual storage.<span style=\"font-style: italic;\"> &quot;We've had trouble with the desktop application,&quot; </span>Walmsley comments,<span style=\"font-style: italic;\"> &quot;never mind putting it in a virtual environment. The way it stores voice and data must be fast and reliable. It can't be missing parts.&quot;</span> With Ivanti, The Trust successfully virtualized the application, while improving logon speed and increasing functionality.<br />\r\nLikewise, Ivanti helped successfully virtualize the mobile pharmacy application. <span style=\"font-style: italic;\">&quot;With Ivanti, you can recognize different virtual desktop sessions and access points,&quot;</span> adds Walmsley. <span style=\"font-style: italic;\">&quot;It recognizes a disconnected session.<br />So when a clinician changes location, Ivanti can safely redirect the session settings, correctly remap printers, and eliminate any potential clinical issues.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Simplifying Patch Management</span><br />\r\nBefore Ivanti, every Microsoft &quot;patch Tuesday&quot; brought days of frustration. Thirty percent of patches would fail on average, often requiring complete machine rebuilds.<br />\r\n<span style=\"font-style: italic;\">&quot;We had two-and-a half to three thousand desktops spread over 40 sites, with different versions of everything,&quot; </span>Walmsley recalls. &quot;Plus a legacy virtualized server farm,&quot; Dunscombe adds. Now that The Trust has moved to highly standardized virtual desktops and applications, patching is fast and problem-free. Users still enjoy a personalized desktop experience, but IT inefficiencies were eliminated and the window of exposure to unpatched security vulnerabilities was greatly reduced.<br />\r\nAlthough one non-persistent desktop is the ideal, Walmsley realizes that there may be exceptions. <span style=\"font-style: italic;\">&quot;The idea is not to have one monolithic desktop, which leads to complexity,&quot;</span> he muses. &quot;<span style=\"font-style: italic;\">But, if something can't be virtualized, it will have to go on the desktop where Ivanti can control access and configuration settings.&quot;</span><br />\r\nRight now, only two or three out of 40 applications fit in that category. <span style=\"font-style: italic;\">&quot;Everything else gets streamed in,&quot; </span>Walmsley says. <span style=\"font-style: italic;\">“Virtualization reduces the impact of the updates. Now they're nearly instantaneous.”</span><br />\r\n<span style=\"font-weight: bold;\">Avoiding the “Nightmare”</span><br />\r\nThe Trust's use of Ivanti went far beyond its Windows 7 migration; Ivanti made that initiative much more manageable and cost effective. <span style=\"font-style: italic;\">&quot;We couldn't have done it without Ivanti. End of story!&quot;</span> emphasizes Walmsley.<br />Notes Rachel Dunscombe, <span style=\"font-style: italic;\">&quot;To do it as a Big Bang would have required at least 30 percent more in terms of staff. Plus, it would have been too risky and too costly with potential impacts on patient safety and clinical staff productivity, which was a non-starter for us.&quot;</span><br />\r\nFrom impairing the mobility and productivity of clinicians to isolating machines between clinics and health centers depending on the stage of the migration, it would have been as Walmsley sums up, &quot;a nightmare.&quot;<br />Across the board, the deployment of Ivanti has been a success. &quot;It’s allowed us to deliver a much more personalized experience to each user, while simplifying policy and application management,&quot; concludes<br />Dunscombe. <span style=\"font-style: italic;\">&quot;Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better, faster support. We love it. And we know there's much more we can do with Ivanti.&quot;</span>","alias":"ivanti-user-workspace-manager-uwm-for-bolton-nhs-foundation-trust","roi":0,"seo":{"title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","keywords":"","description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc","og:title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","og:description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc"},"deal_info":"","user":{"id":8891,"title":"Bolton NHS Foundation Trust","logoURL":"https://old.roi4cio.com/uploads/roi/company/Bolton_NHS.png","alias":"bolton-nhs-foundation-trust","address":"Bolton, United Kingdom","roles":[],"description":" Bolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care at more than 20 health centers and clinics, including the Royal Bolton Hospital. 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The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6202,"logo":false,"scheme":false,"title":"Ivanti User Workspace Manager (UWM)","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-user-workspace-manager-uwm","companyTypes":[],"description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is smooth, risk-free, and simplified for both IT and users alike.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Effortless user migration.</span>Migrate user profiles, settings, and files to Windows 10 with or without hardware refresh—with no disruption to the user and minimal effort for IT.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ease the move to the cloud.</span> Smooth your journey to the cloud by roaming the user experience seamlessly between on-premises and cloud infrastructure using scalable, robust web services.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ensure a great user experience.</span> Eliminate logon scripts, eradicate complex group policy configuration, and deliver just-in-time personalization for lightning logon times. Ensure fast desktop and application response. </li></ul>\r\n<span style=\"font-weight: bold;\"><br />Simplify Digital Workspace Management</span>\r\nIvanti User Workspace Manager enables organizations to reap the benefits of Ivanti solutions such as Environment Manager, File Director, Performance Manager, Application Control, and Insight: \r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Agile Windows migration.</span></span> Achieve future-proof, continuous migration with ease</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Easy file management.</span></span> Eliminate data sprawl and reduce data center costs</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Faster cloud adoption.</span></span> Consistent on-premises, hybrid, or full-cloud desktops</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Better user experience.</span></span> Higher user acceptance of desktop transformation projects</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Greater security and compliance.</span></span> Out-of-the-box protection against unknown threats</li></ul>\r\n<br /><span style=\"font-weight: bold;\">Transform the User Workspace</span>\r\nWith User Workspace Manager, you can deliver responsive, secure desktops that users love, save money on server hardware, reduce IT management, and eliminate security risks.\r\nDetect challenges affecting user experience, quantify what is causing the issues, and benchmark how IT changes can optimize your endpoints.\r\nPatented resource management techniques ensure users are provided with the best desktop performance possible and increase user density in virtual desktop environments — often by as much as 40 percent.\r\nAbstracting users’ personal settings and files from the underlying device and operating system enables effortless migration to new desktops, platforms, or services, providing a consistent and familiar workspace for mobile users.<br />\r\nPowerful application control and privilege management capabilities ensure secure desktop and server environments and ease the burden of satisfying regulatory compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: User Personalization</span><br />\r\nOn-demand personalization eliminates typical problems associated with roaming profiles including slow logon times due to profile bloat, and loss of personal settings and helpdesk calls due to profile corruption.<br />\r\nStream personal settings as required, at application start or stop, to alleviate the burden on the logon process and provide rapid logon times.<br />\r\nRoll back personal settings on a per-application basis to reduce profile-related support calls and eliminate user downtime. Bulk updates on centrally-stored profile data equip IT with new problem-solving capabilities and ease the process of rolling out network changes to user sessions.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Desktop Configuration</span><br />\r\nThe multi-threaded logon engine in User Workspace Manager replaces slow and complex logon scripts and GPO settings with context-aware actions that can be applied simultaneously at logon, rather than one-after-the-other.<br />\r\nDesktop configuration items typically configured to apply at logon can alternatively be set up to occur throughout the user session, on-demand, to reduce the burden on the logon process. This provides even quicker logon times and a much-improved user experience.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: File Sync and Migration</span><br />\r\nThe granular sync mechanism in User Workspace Manager allows users’ files to be synced to on-premises or cloudbased storage from anywhere within their user profile — either in the background, on-demand, or in real-time—to provide effortless migration of users’ files and eliminate the issue of data sprawl where user files are saved across different devices.<br />\r\nWhat’s more, migrating user files from on-premises storage to the cloud also means you reap the benefits of the 1TB of free OneDrive for Business storage per user with every license of Office 365. ","shortDescription":"IVANTI USER WORKSPACE MANAGER: SLASH DIGITAL WORKPLACE COSTS, LIBERATE IT, EMPOWER USERS.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti User Workspace Manager (UWM)","keywords":"","description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is ","og:title":"Ivanti User Workspace Manager (UWM)","og:description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is "},"eventUrl":"","translationId":6203,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-1803-bolton","title":"Web-site of vendor"}},"comments":[],"references":[],"referencesCount":0,"similarImplementations":[{"id":823,"title":"AWS for NASA","description":"<span style=\"color: rgb(97, 97, 97); \">Established in 1958, the National Aeronautics and Space Administration (NASA) has been working around the world—and off of it—for almost 60 years, trying to answer some basic questions: What’s out there in space? How do we get there? What will we find? What can we learn there, or learn just by trying to get there, that will make life better here on Earth?<br /></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">Exploring Space: No Rocket Science Degree Needed</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">Have you ever looked up at night and wondered about the mysteries of space? Or marveled at the expansiveness of our galaxy? You can easily explore all this and more at the NASA Image and Video Library, which provides easy access to more than 140,000 still images, audio recordings, and videos—documenting NASA’s more than half a century of achievements in exploring the vast unknown. For NASA, providing the public with such easy access to the wonders of space has been a journey all its own.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">NASA began providing online access to photos, video, and audio in the early 2000’s, when media capture began to shift from analog and film to digital. Before long, each of NASA’s 10 field centers was making its imagery available online, including digitized versions of some older assets.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">Therein was the challenge: <span style=\"font-style: italic;\">“With media in so many different places, you needed institutional knowledge of NASA to know where to look,”</span> says Rodney Grubbs, imagery experts program manager at NASA. <span style=\"font-style: italic;\">“If you wanted a video of the space shuttle launch, you had to go to the Kennedy Space Center website. If you wanted pictures from the Hubble Space Telescope, you went to the Goddard Space Flight Center website. With 10 different centers and dozens of distributed image collections, it took a lot of digging around to find what you wanted.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">Early efforts to provide a one-stop shop consisted of essentially “scraping” content from the different sites, bringing it together in one place, and layering a search engine on top. <span style=\"font-style: italic;\">“In large part, those initial efforts were unsuccessful because each center categorized its imagery in different ways,”</span> says Grubbs.<span style=\"font-style: italic;\"> “As a result, we often had five to six copies of the same image, each described in different ways, which made searches difficult and delivered a poor user experience.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">In 2011, NASA decided that the best approach to address this issue was to start over. By late 2014, all the necessary pieces for a second attempt were in place:<br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">The Imagery Experts Program had developed and published a common metadata standard, which all NASA’s centers had adopted.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">The Web Enterprise Service Technologies (WESTPrime) service contract, one of five agency-wide service contracts under NASA’s Enterprise Services program, provided a delivery vehicle for building and managing the new site.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">The Federal Risk and Authorization Management Program (FedRAMP), which provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.</span><span style=\"color: rgb(97, 97, 97); \"></span><span style=\"color: rgb(97, 97, 97); \"></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-style: italic;\">“We wanted to build our new solution in the cloud for two reasons,”</span> says Grubbs. <span style=\"font-style: italic;\">“By 2014, like with many government agencies, NASA was trying to get away from buying hardware and building data centers, which are expensive to build and manage. The cloud also provided the ability to scale with ease, as needed, paying for only the capacity we use instead of having to make a large up-front investment.”</span><br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">Decades of NASA Achievements – All in One Place</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">Development of the new NASA Image and Video Library was handled by the Web Services Office within NASA’s Enterprise Service and Integration Division. Technology selection, solution design, and implementation was managed by InfoZen, the WESTPrime contract service provider. As an Advanced Consulting Partner of the AWS Partner Network (APN), InfoZen chose to build the solution on Amazon Web Services (AWS). <span style=\"font-style: italic;\">“Amazon was the largest cloud services provider, had a strong government cloud presence, and offered the most suitable cloud in terms of elasticity,”</span> recalls Sandeep Shilawat, Cloud Program Manager at InfoZen.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">NASA formally launched its Image and Video Library in March 2017. Key features include:<br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">A user interface that automatically scales for PCs, tablets, and mobile phones across virtually every browser and operating system.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">A search interface that lets people easily find what they’re looking for, including the ability to choose from gallery view or list view and to narrow-down search results by media type and/or by year.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">The ability to easily download any media found on the site—or share it on Pinterest, Facebook, Twitter, or Google+.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Access to the metadata associated with each asset, such as file size, file format, which center created the asset, and when it was created. When available, users can also view EXIF/camera data for still images such as exposure, shutter speed, and lens used.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">An application programming interface (API) for automated uploads of new content—including integration with NASA’s existing authentication mechanism.</span></li></ul>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">Architecture</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">The NASA Image and Video Library is a cloud-native solution, with the front-end web app separated from the backend API. It runs as immutable infrastructure in a fully automated environment, with all infrastructure defined in code to support continuous integration and continuous deployment (CI/CD).</span>\r\n<span style=\"color: rgb(97, 97, 97); \">In building the solution, InfoZen took advantage of the following Amazon Web Services:<br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Elastic Compute Cloud (Amazon EC2), which provides secure, resizable compute capacity in the cloud. This enables NASA to scale up under load and scale down during periods of inactivity to save money, and pay for only what it uses.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Elastic Load Balancing (ELB), which is used to distribute incoming traffic across multiple Amazon EC2 instances, as required to achieve redundancy and fault-tolerance.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Simple Storage Service (Amazon S3), which supports object storage for incoming (uploaded) media, metadata, and published assets.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Simple Queue Service (SQS), which is used to decouple incoming jobs from pipeline processes.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Relational Database Service (Amazon RDS), which is used for automatic synchronization and failover.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon DynamoDB, a fast and flexible NoSQL database service, which is used to track incoming jobs, published assets, and users.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Elastic Transcoder, which is used to transcode audio and video to various resolutions.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon CloudSearch, which is used to support searching by free text or fields.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon Simple Notification Service (SNS), which is used to trigger the processing pipeline when new content is uploaded.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">AWS CloudFormation, which enables automated creation, updating, and destruction of AWS resources. InfoZen also used the Troposphere library, which enables the creation of objects via AWS CloudFormation using Python instead of hand-coded JSON—each object representing one AWS resource such as an instance, an Elastic IP (EIP) address, or a security group.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Amazon CloudWatch, which provides a monitoring service for AWS cloud resources and the applications running on AWS.</span></li></ul>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">An Image and Video Library for the Future</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \">Through its use of AWS, with support from InfoZen, NASA is making its vast wealth of pictures, videos, and audio files—previously in some 60 “collections” across NASA’s 10 centers—easily discoverable in one centralized location, delivering these benefits:<br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Easy Access to the Wonders of Space. The Image and Video Library automatically optimizes the user experience for each user’s particular device. It is also fully compliant with Section 508 of the Rehabilitation Act, which requires federal agencies to make their technology solutions accessible to people with disabilities. Captions can be turned on or off for videos played on the site, and text-based caption files can be downloaded for any video.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Built-in Scalability. All components of the NASA Image and Video Library are built to scale on demand, as needed to handle usage spikes. “On-demand scalability will be invaluable for events such as the solar eclipse that’s happening later this summer—both as we upload new media and as the public comes to view that content,” says Bryan Walls, Imagery Experts Deputy Program Manager at NASA.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Good Use of Taxpayer Dollars. By building its Image and Video Library in the cloud, NASA avoided the costs associated with deploying and maintaining server and storage hardware in-house. Instead, the agency can simply pay for the AWS resources it uses at any given time.</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \"><br />While NASA’s new Image and Video Library delivers a wealth of new convenience and capabilities, for people like Grubbs and Walls, it’s just the beginning. <span style=\"font-style: italic;\">“We now have an agile, scalable foundation on which to do all kinds of amazing things,”</span> says Walls. <span style=\"font-style: italic;\">“Much like with the exploration of space, we’re just starting to imagine all that we can do with it.”</span></span>","alias":"aws-for-nasa","roi":0,"seo":{"title":"AWS for NASA","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \">Established in 1958, the National Aeronautics and Space Administration (NASA) has been working around the world—and off of it—for almost 60 years, trying to answer some basic questions: What’s out there in space? How do w","og:title":"AWS for NASA","og:description":"<span style=\"color: rgb(97, 97, 97); \">Established in 1958, the National Aeronautics and Space Administration (NASA) has been working around the world—and off of it—for almost 60 years, trying to answer some basic questions: What’s out there in space? How do w"},"deal_info":"","user":{"id":5714,"title":"NASA","logoURL":"https://old.roi4cio.com/uploads/roi/company/NASA.png","alias":"nasa","address":"","roles":[],"description":" The National Aeronautics and Space Administration (NASA, /ˈnæsə/) is an independent agency of the United States Federal Government responsible for the civilian space program, as well as aeronautics and aerospace research.\r\nNASA was established in 1958, succeeding the National Advisory Committee for Aeronautics (NACA). The new agency was to have a distinctly civilian orientation, encouraging peaceful applications in space science. Since its establishment, most US space exploration efforts have been led by NASA, including the Apollo Moon landing missions, the Skylab space station, and later the Space Shuttle. NASA is supporting the International Space Station and is overseeing the development of the Orion Multi-Purpose Crew Vehicle, the Space Launch System and Commercial Crew vehicles. The agency is also responsible for the Launch Services Program which provides oversight of launch operations and countdown management for unmanned NASA launches.\r\nNASA science is focused on better understanding Earth through the Earth Observing System; advancing heliophysics through the efforts of the Science Mission Directorate's Heliophysics Research Program; exploring bodies throughout the Solar System with advanced robotic spacecraft missions such as New Horizons; and researching astrophysics topics, such as the Big Bang, through the Great Observatories and associated programs.\r\n\r\nSource: https://en.wikipedia.org/wiki/NASA","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.nasa.gov/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"NASA","keywords":"","description":" The National Aeronautics and Space Administration (NASA, /ˈnæsə/) is an independent agency of the United States Federal Government responsible for the civilian space program, as well as aeronautics and aerospace research.\r\nNASA was established in 1958, succee","og:title":"NASA","og:description":" The National Aeronautics and Space Administration (NASA, /ˈnæsə/) is an independent agency of the United States Federal Government responsible for the civilian space program, as well as aeronautics and aerospace research.\r\nNASA was established in 1958, succee","og:image":"https://old.roi4cio.com/uploads/roi/company/NASA.png"},"eventUrl":""},"supplier":{"id":5715,"title":"InfoZen","logoURL":"https://old.roi4cio.com/uploads/roi/company/infozen-logo.png","alias":"infozen","address":"","roles":[],"description":" InfoZen, a wholly-owned subsidiary of ManTech, is a transformational IT company that provides systems modernization, cloud solutions and DevOps supporting critical national missions with complex environments. Our solutions protect crucial infrastructure and support national security by enabling the information-based screening and risk assessment of millions of people. We constantly innovate our information and process technologies to not only solve technical IT challenges, but yield sustained improvement in business performance with minimal cost and risk. We build cybersecurity into everything we do for solutions that are safe, effective and reliable.\r\nAt InfoZen, we’re committed to satisfying our customers’ most challenging requirements and we’re driven to succeed.\r\n\r\nSource: http://www.infozen.com/about-us/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.infozen.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"InfoZen","keywords":"","description":" InfoZen, a wholly-owned subsidiary of ManTech, is a transformational IT company that provides systems modernization, cloud solutions and DevOps supporting critical national missions with complex environments. Our solutions protect crucial infrastructure and s","og:title":"InfoZen","og:description":" InfoZen, a wholly-owned subsidiary of ManTech, is a transformational IT company that provides systems modernization, cloud solutions and DevOps supporting critical national missions with complex environments. Our solutions protect crucial infrastructure and s","og:image":"https://old.roi4cio.com/uploads/roi/company/infozen-logo.png"},"eventUrl":""},"vendors":[{"id":176,"title":"Amazon Web Services","logoURL":"https://old.roi4cio.com/uploads/roi/company/aws_logo.png","alias":"amazon-web-services","address":"","roles":[],"description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud services deployed on the basis of more than a hundred of its own data centers located in the United States, Europe, Brazil, Singapore, Japan, and Australia. Services include computing power, secure storage, analytics, mobile applications, databases, IoT solutions, and more. Customers pay only for the services they consume, dynamically expanding or contracting cloud resources as needed.</span> \r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\"><span lang=\"en\">Through</span></span> cloud computing, companies do not need to pre-plan the use of servers and other IT infrastructure and pay for all this for several weeks or months in advance. Instead, they can deploy hundreds or thousands of servers in minutes and achieve results quickly.\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\">Today, Amazon Web Services provides a highly reliable, scalable, infrastructure platform in the cloud that powers hundreds of thousands of organizations in every industry and government in nearly every country in the world.</span>","companyTypes":[],"products":{},"vendoredProductsCount":36,"suppliedProductsCount":36,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":18,"vendorImplementationsCount":20,"vendorPartnersCount":0,"supplierPartnersCount":4,"b4r":0,"categories":{},"companyUrl":"http://aws.amazon.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Amazon Web Services","keywords":"Amazon, services, known, computing, also, tools, Services, than","description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud s","og:title":"Amazon Web Services","og:description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud s","og:image":"https://old.roi4cio.com/uploads/roi/company/aws_logo.png"},"eventUrl":""}],"products":[{"id":108,"logo":false,"scheme":false,"title":"Amazon EC2","vendorVerified":0,"rating":"2.00","implementationsCount":7,"suppliersCount":0,"alias":"amazon-ec2","companyTypes":[],"description":"Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.\r\nAmazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment. Amazon EC2 reduces the time required to obtain and boot new server instances to minutes, allowing you to quickly scale capacity, both up and down, as your computing requirements change. Amazon EC2 changes the economics of computing by allowing you to pay only for capacity that you actually use. Amazon EC2 provides developers the tools to build failure resilient applications and isolate them from common failure scenarios.<br />\r\n\r\n<span style=\"font-weight: bold;\">BENEFITS</span><br />\r\nELASTIC WEB-SCALE COMPUTING<br />\r\nAmazon EC2 enables you to increase or decrease capacity within minutes, not hours or days. You can commission one, hundreds, or even thousands of server instances simultaneously. You can also use Amazon EC2 Auto Scaling to maintain availability of your EC2 fleet and automatically scale your fleet up and down depending on its needs in order to maximize performance and minimize cost. To scale multiple services, you can use AWS Auto Scaling.<br />\r\nCOMPLETELY CONTROLLED<br />\r\nYou have complete control of your instances including root access and the ability to interact with them as you would any machine. You can stop any instance while retaining the data on the boot partition, and then subsequently restart the same instance using web service APIs. Instances can be rebooted remotely using web service APIs, and you also have access to their console output.<br />\r\nFLEXIBLE CLOUD HOSTING SERVICES<br />\r\nYou have the choice of multiple instance types, operating systems, and software packages. Amazon EC2 allows you to select a configuration of memory, CPU, instance storage, and the boot partition size that is optimal for your choice of operating system and application. For example, choice of operating systems includes numerous Linux distributions and Microsoft Windows Server.<br />\r\nINTEGRATED<br />\r\nAmazon EC2 is integrated with most AWS services such as Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), and Amazon Virtual Private Cloud (Amazon VPC) to provide a complete, secure solution for computing, query processing, and cloud storage across a wide range of applications.<br />\r\nRELIABLE<br />\r\nAmazon EC2 offers a highly reliable environment where replacement instances can be rapidly and predictably commissioned. The service runs within Amazon’s proven network infrastructure and data centers. The Amazon EC2 Service Level Agreement commitment is 99.99% availability for each Amazon EC2 Region.<br />\r\nSECURE<br />\r\nCloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations. Amazon EC2 works in conjunction with Amazon VPC to provide security and robust networking functionality for your compute resources.<br />\r\nINEXPENSIVE<br />\r\nAmazon EC2 passes on to you the financial benefits of Amazon’s scale. You pay a very low rate for the compute capacity you actually consume.<br />\r\nEASY TO START<br />\r\nThere are several ways to get started with Amazon EC2. You can use the AWS Management Console, the AWS Command Line Tools (CLI), or AWS SDKs. AWS is free to get started. ","shortDescription":"Amazon EC2 - Virtual Server Hosting\r\nAmazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon EC2","keywords":"Amazon, your, with, instances, computing, capacity, service, have","description":"Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.\r\nAmazon EC2’s simple web service interface allows you to obtain an","og:title":"Amazon EC2","og:description":"Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.\r\nAmazon EC2’s simple web service interface allows you to obtain an"},"eventUrl":"","translationId":108,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":689,"title":"Amazon Web Services","alias":"amazon-web-services","description":"Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms to individuals, companies and governments, on a metered pay-as-you-go basis. In aggregate, these cloud computing web services provide a set of primitive, abstract technical infrastructure and distributed computing building blocks and tools. One of these services is Amazon Elastic Compute Cloud, which allows users to have at their disposal a virtual cluster of computers, available all the time, through the Internet. AWS's version of virtual computers emulate most of the attributes of a real computer including hardware (CPU(s) &amp; GPU(s) for processing, local/RAM memory, hard-disk/SSD storage); a choice of operating systems; networking; and pre-loaded application software such as web servers, databases, CRM, etc.\r\nThe AWS technology is implemented at server farms throughout the world, and maintained by the Amazon subsidiary. Fees are based on a combination of usage, the hardware/OS/software/networking features chosen by the subscriber, required availability, redundancy, security, and service options. Subscribers can pay for a single virtual AWS computer, a dedicated physical computer, or clusters of either. As part of the subscription agreement, Amazon provides security for subscribers' system. AWS operates from many global geographical regions including 6 in North America.\r\nIn 2017, AWS comprised more than 90 services spanning a wide range including computing, storage, networking, database, analytics, application services, deployment, management, mobile, developer tools, and tools for the Internet of Things. The most popular include Amazon Elastic Compute Cloud (EC2) and Amazon Simple Storage Service (S3). Most services are not exposed directly to end users, but instead offer functionality through APIs for developers to use in their applications. Amazon Web Services' offerings are accessed over HTTP, using the REST architectural style and SOAP protocol.\r\nAmazon markets AWS to subscribers as a way of obtaining large scale computing capacity more quickly and cheaply than building an actual physical server farm. All services are billed based on usage, but each service measures usage in varying ways. As of 2017, AWS owns a dominant 34% of all cloud (IaaS, PaaS) while the next three competitors Microsoft, Google, and IBM have 11%, 8%, 6% respectively according to Synergy Group.","materialsDescription":"<span style=\"font-weight: bold;\">What is &quot;Amazon Web Services&quot; (AWS)?</span>\r\nWith Amazon Web Services (AWS), organizations can flexibly deploy storage space and computing capacity into Amazon's data centers without having to maintain their own hardware. A big advantage is that the infrastructure covers all dimensions for cloud computing. Whether it's video sharing, high-resolution photos, print data, or text documents, AWS can deliver IT resources on-demand, over the Internet, at a cost-per-use basis. The service exists since 2006 as a wholly owned subsidiary of Amazon Inc. The idea arose from the extensive experience with Amazon.com and the own need for platforms for web services in the cloud.\r\n<span style=\"font-weight: bold;\">What is Cloud Computing?</span>\r\nCloud Computing is a service that gives you access to expert-managed technology resources. The platform in the cloud provides the infrastructure (eg computing power, storage space) that does not have to be installed and configured in contrast to the hardware you have purchased yourself. Cloud computing only pays for the resources that are used. For example, a web shop can increase its computing power in the Christmas business and book less in &quot;weak&quot; months.\r\nAccess is via the Internet or VPN. There are no ongoing investment costs after the initial setup, but resources such as Virtual servers, databases or storage services are charged only after they have been used.\r\n<span style=\"font-weight: bold;\">Where is my data on Amazon AWS?</span>\r\nThere are currently eight Amazon Data Centers (AWS Regions) in different regions of the world. For each Amazon AWS resource, only the customer can decide where to use or store it. German customers typically use the data center in Ireland, which is governed by European law.\r\n<span style=\"font-weight: bold;\">How safe is my data on Amazon AWS?</span>\r\nThe customer data is stored in a highly secure infrastructure. Safety measures include, but are not limited to:\r\n<ul><li>Protection against DDos attacks (Distributed Denial of Service)</li><li>Defense against brute-force attacks on AWS accounts</li><li>Secure access: The access options are made via SSL.</li><li> Firewall: Output and access to the AWS data can be controlled.</li><li>Encrypted Data Storage: Data can be encrypted with Advanced Encryption Standard (AES) 256.</li><li>Certifications: Regular security review by independent certifications that AWS has undergone.</li></ul>\r\nEach Amazon data center (AWS region) consists of at least one Availability Zone. Availability Zones are stand-alone sub-sites that have been designed to be isolated from faults in other Availability Zones (independent power and data supply). Certain AWS resources, such as Database Services (RDS) or Storage Services (S3) automatically replicate your data within the AWS region to the different Availability Zones.\r\nAmazon AWS has appropriate certifications such as ISO27001 and has implemented a comprehensive security concept for the operation of its data center.\r\n<span style=\"font-weight: bold;\">Do I have to worry about hardware on Amazon AWS?</span>\r\nNo, all Amazon AWS resources are virtualized. Only Amazon takes care of the replacement and upgrade of hardware.\r\nNormally, you will not get anything out of defective hardware because defective storage media are exchanged by Amazon and since your data is stored multiple times redundantly, there is usually no problem either.\r\nIncidentally, if your chosen resources do not provide enough performance, you can easily get more CPU power from resources by just a few mouse clicks. You do not have to install anything new, just reboot your virtual machine or virtual database instance.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Amazon_Web_Services.png"},{"id":786,"title":"IaaS - computing","alias":"iaas-computing","description":"Cloud computing is the on demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. If the connection to the user is relatively close, it may be designated an edge server.\r\nInfrastructure as a service (IaaS) are online services that provide high-level APIs used to dereference various low-level details of underlying network infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc. A hypervisor, such as Xen, Oracle VirtualBox, Oracle VM, KVM, VMware ESX/ESXi, or Hyper-V, LXD, runs the virtual machines as guests. Pools of hypervisors within the cloud operational system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.\r\nTypically IaaS involve the use of a cloud orchestration technology like Open Stack, Apache Cloudstack or Open Nebula. This manages the creation of a virtual machine and decides on which hypervisor (i.e. physical host) to start it, enables VM migration features between hosts, allocates storage volumes and attaches them to VMs, usage information for billing and lots more.\r\nAn alternative to hypervisors are Linux containers, which run in isolated partitions of a single Linux kernel running directly on the physical hardware. Linux cgroups and namespaces are the underlying Linux kernel technologies used to isolate, secure and manage the containers. Containerisation offers higher performance than virtualization, because there is no hypervisor overhead. Also, container capacity auto-scales dynamically with computing load, which eliminates the problem of over-provisioning and enables usage-based billing.\r\nIaaS clouds often offer additional resources such as a virtual-machine disk-image library, raw block storage, file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles.\r\nThe NIST's definition of cloud computing defines Infrastructure as a Service as:\r\n<ul><li>The capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications.</li><li>The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).</li></ul>\r\nAccording to the Internet Engineering Task Force (IETF), the most basic cloud-service model is that of providers offering IT infrastructure — virtual machines and other resources — as a service to subscribers.\r\nIaaS-cloud providers supply these resources on-demand from their large pools of equipment installed in data centers. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks). To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.","materialsDescription":" <span style=\"font-weight: bold; \">Cloud Computing Basics</span>\r\nWhether you are running applications that share photos to millions of mobile users or you’re supporting the critical operations of your business, a cloud services platform provides rapid access to flexible and low cost IT resources. With cloud computing, you don’t need to make large upfront investments in hardware and spend a lot of time on the heavy lifting of managing that hardware. Instead, you can provision exactly the right type and size of computing resources you need to power your newest bright idea or operate your IT department. You can access as many resources as you need, almost instantly, and only pay for what you use.\r\n<span style=\"font-weight: bold; \">How Does Cloud Computing Work?</span>\r\nCloud computing provides a simple way to access servers, storage, databases and a broad set of application services over the Internet. A Cloud services platform such as Amazon Web Services owns and maintains the network-connected hardware required for these application services, while you provision and use what you need via a web application.\r\n<span style=\"font-weight: bold; \">Six Advantages and Benefits of Cloud Computing</span>\r\n<span style=\"font-weight: bold; \">Trade capital expense for variable expense</span>\r\nInstead of having to invest heavily in data centers and servers before you know how you’re going to use them, you can only pay when you consume computing resources, and only pay for how much you consume.\r\n<span style=\"font-weight: bold; \">Benefit from massive economies of scale</span>\r\nBy using cloud computing, you can achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers are aggregated in the cloud, providers can achieve higher economies of scale which translates into lower pay as you go prices.\r\n<span style=\"font-weight: bold; \">Stop guessing capacity</span>\r\nEliminate guessing on your infrastructure capacity needs. When you make a capacity decision prior to deploying an application, you often either end up sitting on expensive idle resources or dealing with limited capacity. With cloud computing, these problems go away. You can access as much or as little as you need, and scale up and down as required with only a few minutes notice.\r\n<span style=\"font-weight: bold; \">Increase speed and agility</span>\r\nIn a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower.\r\n<span style=\"font-weight: bold; \">Stop spending money on running and maintaining data centers</span>\r\nFocus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers.\r\n<span style=\"font-weight: bold; \">Go global in minutes</span>\r\nEasily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.\r\n<span style=\"font-weight: bold;\">Types of Cloud Computing</span>\r\nCloud computing has three main types that are commonly referred to as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Selecting the right type of cloud computing for your needs can help you strike the right balance of control and the avoidance of undifferentiated heavy lifting.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_computing.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1238,"logo":false,"scheme":false,"title":"Amazon S3","vendorVerified":0,"rating":"3.00","implementationsCount":7,"suppliersCount":0,"alias":"amazon-s3","companyTypes":[],"description":"Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data for a range of use cases, such as websites, mobile applications, backup and restore, archive, enterprise applications, IoT devices, and big data analytics. Amazon S3 provides easy-to-use management features so you can organize your data and configure finely-tuned access controls to meet your specific business, organizational, and compliance requirements. Amazon S3 is designed for 99.999999999% (11 9's) of durability, and stores data for millions of applications for companies all around the world.\r\n\r\n<span style=\"font-weight: bold; \">Main benefits:</span><span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \"><br /></span></span>\r\n<span style=\"font-weight: bold; \">Industry-leading performance, scalability, availability, and durability</span>\r\nScale your storage resources up and down to meet fluctuating demands, without upfront investments or resource procurement cycles. Amazon S3 is designed for 99.999999999% of data durability because it automatically creates and stores copies of all S3 objects across multiple systems. This means your data is available when needed and protected against failures, errors, and threats.\r\n<span style=\"font-weight: bold; \">Wide range of cost-effective storage classes</span>\r\nSave costs without sacrificing performance by storing data across the S3 Storage Classes, which support different data access levels at corresponding rates. You can use S3 Storage Class Analysis to discover data that should move to a lower-cost storage class based on access patterns, and configure an S3 Lifecycle policy to execute the transfer. You can also store data with changing or unknown access patterns in S3 Intelligent-Tiering, which tiers objects based on changing access patterns and automatically delivers cost savings.\r\n<span style=\"font-weight: bold; \">Unmatched security, compliance, and audit capabilities</span>\r\nStore your data in Amazon S3 and secure it from unauthorized access with encryption features and access management tools. You can also use Amazon Macie to identify sensitive data stored in your S3 buckets and detect irregular access requests. Amazon S3 maintains compliance programs, such as PCI-DSS, HIPAA/HITECH, FedRAMP, EU Data Protection Directive, and FISMA, to help you meet regulatory requirements. AWS also supports numerous auditing capabilities to monitor access requests to your S3 resources.\r\n<span style=\"font-weight: bold; \">Management tools for granular data control</span>\r\nClassify, manage, and report on your data using features, such as: S3 Storage Class Analysis to analyze access patterns; S3 Lifecycle policies to transfer objects to lower-cost storage classes; S3 Cross-Region Replication to replicate data into other regions; S3 Object Lock to apply retention dates to objects and protect them from deletion; and S3 Inventory to get visbility into your stored objects, their metadata, and encryption status. You can also use S3 Batch Operations to change object properties and perform storage management tasks for billions of objects. Since Amazon S3 works with AWS Lambda, you can log activities, define alerts, and automate workflows without managing additional infrastructure.\r\n<span style=\"font-weight: bold; \">Query-in-place services for analytics</span>\r\nRun big data analytics across your S3 objects (and other data sets in AWS) with our query-in-place services. Use Amazon Athena to query S3 data with standard SQL expressions and Amazon Redshift Spectrum to analyze data that is stored across your AWS data warehouses and S3 resources. You can also use S3 Select to retrieve subsets of object metadata, instead of the entire object, and improve query performance by up to 400%.\r\n<span style=\"font-weight: bold; \">Most supported cloud storage service</span>\r\nStore and protect your data in Amazon S3 by working with a partner from the AWS Partner Network (APN) — the largest community of technology and consulting cloud services providers. The APN recognizes migration partners that transfer data to Amazon S3 and storage partners that offer S3-integrated solutions for primary storage, backup and restore, archive, and disaster recovery. You can also purchase an AWS-integrated solution directly from the AWS Marketplace, which lists of hundreds storage-specific offerings.","shortDescription":"Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon S3","keywords":"data, Amazon, with, storage, that, from, most, cloud","description":"Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data f","og:title":"Amazon S3","og:description":"Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data f"},"eventUrl":"","translationId":1238,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":789,"title":"IaaS - storage","alias":"iaas-storage","description":"IaaS is an abbreviation that stands for Infrastructure as a Service (“infrastructure as a service”). This model provides for a cloud provider to provide the client with the necessary amount of computing resources - virtual servers, remote workstations, data warehouses, with or without the provision of software - and software deployment within the infrastructure remains the client's prerogative. In essence, IaaS is an alternative to renting physical servers, racks in the data center, operating systems; instead, the necessary resources are purchased with the ability to quickly scale them if necessary. In many cases, this model may be more profitable than the traditional purchase and installation of equipment, here are just a few examples:\r\n<ul><li>if the need for computing resources is not constant and can vary greatly depending on the period, and there is no desire to overpay for unused capacity;</li><li>when a company is just starting its way on the market and does not have working capital in order to buy all the necessary infrastructure - a frequent option among startups;</li><li>there is a rapid growth in business, and the network infrastructure must keep pace with it;</li><li>if you need to reduce the cost of purchasing and maintaining equipment;</li><li>when a new direction is launched, and it is necessary to test it without investing significant funds in resources.</li></ul>\r\nIaaS can be organized on the basis of a public or private cloud, as well as by combining two approaches - the so-called. “Hybrid cloud”, created using the appropriate software.","materialsDescription":" IaaS or Infrastructure as a service translated into Russian as “Infrastructure as a service”.\r\n&quot;Infrastructure&quot; in the case of IaaS, it can be virtual servers and networks, data warehouses, operating systems.\r\n“As a service” means that the cloud infrastructure components listed above are provided to you as a connected service.\r\nIaaS is a cloud infrastructure utilization model in which the computing power is provided to the client for independent management.\r\n<span style=\"font-weight: bold;\">What is the difference from PaaS and SaaS?</span>\r\nFrequently asked questions, what distinguishes IaaS, PaaS, SaaS from each other? What is the difference? Answering all questions, you decide to leave in the area of ​​responsibility of its IT specialists. It requires only time and financial costs for your business.\r\n<span style=\"font-weight: bold;\">Who is responsible for what?</span>\r\nIn the case of using IaaS models, a company can independently use resources: install and run software, exercise control over systems, applications, and virtual storage systems.\r\nFor example, networks, servers, servers and servers. The IaaS service provider manages its own software and operating system, middleware and applications, is responsible for the infrastructure during the purchase, installation and configuration.\r\n<span style=\"font-weight: bold;\">Why do companies choose IaaS?</span>\r\nScaling capabilities. All users have access to resources, and you must use all the resources you need.\r\nCost savings. As a rule, the use of cloud services costs the company less than buying its own infrastructure.\r\nMobility. Ability to work with conventional applications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_storage.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1242,"logo":false,"scheme":false,"title":"Amazon Relational Database Service (RDS)","vendorVerified":0,"rating":"2.00","implementationsCount":4,"suppliersCount":0,"alias":"amazon-relational-database-service-rds","companyTypes":[],"description":"Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning, database setup, patching and backups. It frees you to focus on your applications so you can give them the fast performance, high availability, security and compatibility they need.\r\nAmazon RDS is available on several database instance types - optimized for memory, performance or I/O - and provides you with six familiar database engines to choose from, including Amazon Aurora, PostgreSQL, MySQL, MariaDB, Oracle, and Microsoft SQL Server. You can use the AWS Database Migration Service to easily migrate or replicate your existing databases to Amazon RDS.\r\n<span style=\"font-weight: bold;\">Easy to Administer</span>\r\nAmazon RDS makes it easy to go from project conception to deployment. Use the AWS Management Console, the AWS RDS Command-Line Interface, or simple API calls to access the capabilities of a production-ready relational database in minutes. No need for infrastructure provisioning, and no need for installing and maintaining database software.\r\n<span style=\"font-weight: bold;\">Highly Scalable</span>\r\nYou can scale your database's compute and storage resources with only a few mouse clicks or an API call, often with no downtime. Many Amazon RDS engine types allow you to launch one or more Read Replicas to offload read traffic from your primary database instance.\r\n<span style=\"font-weight: bold;\">Available and Durable</span>\r\nAmazon RDS runs on the same highly reliable infrastructure used by other Amazon Web Services. When you provision a Multi-AZ DB Instance, Amazon RDS synchronously replicates the data to a standby instance in a different Availability Zone (AZ). Amazon RDS has many other features that enhance reliability for critical production databases, including automated backups, database snapshots, and automatic host replacement.\r\n<span style=\"font-weight: bold;\">Fast</span>\r\nAmazon RDS supports the most demanding database applications. You can choose between two SSD-backed storage options: one optimized for high-performance OLTP applications, and the other for cost-effective general-purpose use. In addition, Amazon Aurora provides performance on par with commercial databases at 1/10th the cost.\r\n<span style=\"font-weight: bold;\">Secure</span>\r\nAmazon RDS makes it easy to control network access to your database. Amazon RDS also lets you run your database instances in Amazon Virtual Private Cloud (Amazon VPC), which enables you to isolate your database instances and to connect to your existing IT infrastructure through an industry-standard encrypted IPsec VPN. Many Amazon RDS engine types offer encryption at rest and encryption in transit.\r\n<span style=\"font-weight: bold;\">Inexpensive</span>\r\nYou pay very low rates and only for the resources you actually consume. In addition, you benefit from the option of On-Demand pricing with no up-front or long-term commitments, or even lower hourly rates via our Reserved Instance pricing.","shortDescription":"Amazon Relational Database Service (RDS) is a managed relational database service with a choice of six popular database engines. Set up, operate, and scale a relational database in the cloud with just a few clicks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Relational Database Service (RDS)","keywords":"Amazon, database, your, with, from, instance, types, infrastructure","description":"Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning","og:title":"Amazon Relational Database Service (RDS)","og:description":"Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning"},"eventUrl":"","translationId":1242,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":239,"title":"Relational Database Management Systems","alias":"relational-database-management-systems","description":" Relational Database Management System (RDBMS) is a DBMS designed specifically for relational databases. Therefore, RDBMSes are a subset of DBMSes.\r\nA relational database refers to a database that stores data in a structured format, using rows and columns. This makes it easy to locate and access specific values within the database. It is &quot;relational&quot; because the values within each table are related to each other. Tables may also be related to other tables. The relational structure makes it possible to run queries across multiple tables at once.\r\nWhile a relational database describes the type of database an RDMBS manages, the RDBMS refers to the database program itself. It is the software that executes queries on the data, including adding, updating, and searching for values.\r\nAn RDBMS may also provide a visual representation of the data. For example, it may display data in a tables like a spreadsheet, allowing you to view and even edit individual values in the table. Some relational database softwareallow you to create forms that can streamline entering, editing, and deleting data.\r\nMost well known DBMS applications fall into the RDBMS category. Examples include Oracle Database, MySQL, Microsoft SQL Server, and IBM DB2. Some of these programs support non-relational databases, but they are primarily used for relational database management.\r\nExamples of non-relational databases include Apache HBase, IBM Domino, and Oracle NoSQL Database. These type of databases are managed by other DMBS programs that support NoSQL, which do not fall into the RDBMS category.\r\nElements of the relational DBMS that overarch the basic relational database are so intrinsic to operations that it is hard to dissociate the two in practice.\r\nThe most basic features of RDBMS are related to create, read, update and delete operations, collectively known as CRUD. They form the foundation of a well-organized system that promotes consistent treatment of data.\r\nThe RDBMS typically provides data dictionaries and metadata collections useful in data handling. These programmatically support well-defined data structures and relationships. Data storage management is a common capability of the RDBMS, and this has come to be defined by data objects that range from binary large object (blob) strings to stored procedures. Data objects like this extend the scope of basic relational database operations and can be handled in a variety of ways in different RDBMSes.\r\nThe most common means of data access for the RDBMS is via SQL. Its main language components comprise data manipulation language (DML) and data definition language (DDL) statements. Extensions are available for development efforts that pair SQL use with common programming languages, such as COBOL (Common Business-Oriented Language), Java and .NET.\r\nRDBMSes use complex algorithms that support multiple concurrent user access to the database, while maintaining data integrity. Security management, which enforces policy-based access, is yet another overlay service that the RDBMS provides for the basic database as it is used in enterprise settings.\r\nRDBMSes support the work of database administrators (DBAs) who must manage and monitor database activity. Utilities help automate data loading and database backup. RDBMS systems manage log files that track system performance based on selected operational parameters. This enables measurement of database usage, capacity and performance, particularly query performance. RDBMSes provide graphical interfaces that help DBAs visualize database activity.\r\nRelational database management systems are central to key applications, such as banking ledgers, travel reservation systems and online retailing. As RDBMSes have matured, they have achieved increasingly higher levels of query optimization, and they have become key parts of reporting, analytics and data warehousing applications for businesses as well. \r\nRDBMSes are intrinsic to operations of a variety of enterprise applications and are at the center of most master data management (MDM) systems.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What are the advantages of a Relational Database Management System?</span></h1>\r\nA Relational Database Management System (RDBMS) is a software system that provides access to a relational database. The software system is a collection of software applications that can be used to create, maintain, manage and use the database. A &quot;relational database&quot; is a database structured on the &quot;relational&quot; model. Data are stored and presented in a tabular format, organized in rows and columns with one record per row.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Data Structure.</span> The table format is simple and easy for database users to understand and use. Relational database management software provide data access using a natural structure and organization of the data. Database queries can search any column for matching entries.</li></ul>\r\n<dl></dl>\r\n<ul><li><span style=\"font-weight: bold;\">Multi-User Access.</span> RDBMS database program allow multiple database users to access a database simultaneously. Built-in locking and transactions management functionality allow users to access data as it is being changed, prevents collisions between two users updating the data, and keeps users from accessing partially updated records.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Privileges. </span>Authorization and privilege control features in an RDBMS allow the database administrator to restrict access to authorized users, and grant privileges to individual users based on the types of database tasks they need to perform. Authorization can be defined based on the remote client IP address in combination with user authorization, restricting access to specific external computer systems.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Network Access.</span> RDBMSs provide access to the database through a server daemon, a specialized software program that listens for requests on a network, and allows database clients to connect to and use the database. Users do not need to be able to log in to the physical computer system to use the database, providing convenience for the users and a layer of security for the database. Network access allows developers to build desktop tools and Web applications to interact with databases.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Speed.</span> The relational database model is not the fastest data structure. RDBMS software advantages, such as simplicity, make the slower speed a fair trade-off. Optimizations built into an RDBMS, and the design of the databases, enhance performance, allowing RDBMSs to perform more than fast enough for most applications and data sets. Improvements in technology, increasing processor speeds and decreasing memory and storage costs allow systems administrators to build incredibly fast systems that can overcome any database performance shortcomings.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Maintenance. </span>RDBMSs feature maintenance utilities that provide database administrators with tools to easily maintain, test, repair and back up the databases housed in the system. Many of the functions can be automated using built-in automation in the RDBMS, or automation tools available on the operating system.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Language.</span> RDBMSs support a generic language called &quot;Structured Query Language&quot; (SQL). The SQL syntax is simple, and the language uses standard English language keywords and phrasing, making it fairly intuitive and easy to learn. Many RDBMSs add non-SQL, database-specific keywords, functions and features to the SQL language.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Relational_Database_Management_Systems.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1246,"logo":false,"scheme":false,"title":"Amazon Elastic Load Balancing (ELB)","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"amazon-elastic-load-balancing-elb","companyTypes":[],"description":"Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. It can handle the varying load of your application traffic in a single Availability Zone or across multiple Availability Zones. Elastic Load Balancing offers three types of load balancers that all feature the high availability, automatic scaling, and robust security necessary to make your applications fault tolerant. \r\n\r\n<span style=\"font-weight: bold; \">Elastic Load Balancing Products</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Application Load Balancer</span></span>\r\nApplication Load Balancer is best suited for load balancing of HTTP and HTTPS traffic and provides advanced request routing targeted at the delivery of modern application architectures, including microservices and containers. Operating at the individual request level (Layer 7), Application Load Balancer routes traffic to targets within Amazon Virtual Private Cloud (Amazon VPC) based on the content of the request.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Network Load Balancer</span></span>\r\nNetwork Load Balancer is best suited for load balancing of TCP traffic where extreme performance is required. Operating at the connection level (Layer 4), Network Load Balancer routes traffic to targets within Amazon Virtual Private Cloud (Amazon VPC) and is capable of handling millions of requests per second while maintaining ultra-low latencies. Network Load Balancer is also optimized to handle sudden and volatile traffic patterns.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Classic Load Balancer</span></span>\r\nClassic Load Balancer provides basic load balancing across multiple Amazon EC2 instances and operates at both the request level and connection level. Classic Load Balancer is intended for applications that were built within the EC2-Classic network.\r\n\r\n<span style=\"font-weight: bold;\">BENEFITS</span>\r\n<span style=\"font-weight: bold; \">Highly Available</span>\r\nElastic Load Balancing automatically distributes incoming traffic across multiple targets – Amazon EC2 instances, containers, and IP addresses – in multiple Availability Zones and ensures only healthy targets receive traffic. Elastic Load Balancing can also load balance across a Region, routing traffic to healthy targets in different Availability Zones.\r\n<span style=\"font-weight: bold; \">Secure</span>\r\nElastic Load Balancing works with Amazon Virtual Private Cloud (VPC) to provide robust security features, including integrated certificate management and SSL decryption. Together, they give you the flexibility to centrally manage SSL settings and offload CPU intensive workloads from your applications.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\r\n<span style=\"font-weight: bold; \">Elastic</span>\r\nElastic Load Balancing is capable of handling rapid changes in network traffic patterns. Additionally, deep integration with Auto Scaling ensures sufficient application capacity to meet varying levels of application load without requiring manual intervention.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;\r\n<span style=\"font-weight: bold; \">Flexible</span>\r\nElastic Load Balancing also allows you to use IP addresses to route requests to application targets. This offers you flexibility in how you virtualize your application targets, allowing you to host more applications on the same instance. This also enables these applications to have individual security groups and use the same network port to further simplify inter-application communication in microservices based architecture.\r\n<span style=\"font-weight: bold; \">Robust Monitoring and Auditing</span>\r\nElastic Load Balancing allows you to monitor your applications and their performance in real time with Amazon CloudWatch metrics, logging, and request tracing. This improves visibility into the behavior of your applications, uncovering issues and identifying performance bottlenecks in your application stack at the granularity of an individual request.\r\n<span style=\"font-weight: bold; \">Hybrid Load Balancing</span>\r\nElastic Load Balancing offers ability to load balance across AWS and on-premises resources using the same load balancer. This makes it easy for you to migrate, burst, or failover on-premises applications to the cloud.","shortDescription":"Amazon Elastic Load Balancing - Achieve fault tolerance for any application by ensuring scalability, performance, and security.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Elastic Load Balancing (ELB)","keywords":"Load, Balancing, Elastic, traffic, Amazon, Balancer, load, applications","description":"Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. It can handle the varying load of your application traffic in a single Availability Zone or acros","og:title":"Amazon Elastic Load Balancing (ELB)","og:description":"Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. It can handle the varying load of your application traffic in a single Availability Zone or acros"},"eventUrl":"","translationId":1246,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":" Application Delivery Controllers are the next generation of load balancers, and are typically located between the firewall/router and the web server farm. An application delivery controller is a network device that helps sites direct user traffic to remove excess load from two or more servers. In addition to providing Layer 4 load balancing, ADCs can manage Layer 7 for content switching, and also provide SSL offload and acceleration. They tend to offer more advanced features such as content redirection as well as server health monitoring. An Application delivery controller may also be known as a Web switch, URL switch, Web content switch, content switch and Layer 7 switch.\r\nToday, advanced application delivery controllers and intelligent load balancers are not only affordable, but the consolidation of Layer 4-7 load balancing and content switching, and server offload capabilities such as SSL, data caching and compression provides companies with cost-effective out-of-the-box infrastructure.\r\nFor enterprise organizations (companies with 1,000 or more employees), integrating best-of-breed network infrastructure is commonplace. However best-of-breed does not equate with deploying networks with enterprise-specific features and expensive products, but rather, deploying products that are purpose-built, with the explicit features, performance, reliability and scalability created specifically for the companies of all sizes.\r\nIn general, businesses of all sizes are inclined to purchase “big brand” products. However, smaller vendors that offer products within the same category can provide the optimal performance, features and reliability required, with the same benefits - at a lower cost.\r\nFor the enterprise market, best-of-breed comes with a high Total Cost of Ownership (TCO), since deploying products from various manufacturers requires additional training, maintenance and support. Kemp can help SMBs lower their TCO, and help them build reliable, high performance and scalable web and application infrastructure. Kemp products have a high price/performance value for SMBs. Our products are purpose-built for SMB businesses for dramatically less than the price of “big name” ADC and SLB vendors who are developing features that enterprise customers might use.","materialsDescription":" <span style=\"font-weight: bold;\">What are application delivery controllers?</span>\r\nApplication Delivery Controllers (ADCs) are the next stage in the development of server load balancing solutions. ADCs allow you to perform not only the tasks of balancing user requests between servers, but also incorporate mechanisms that increase the performance, security and resiliency of applications, as well as ensure their scalability.\r\n<span style=\"font-weight: bold;\">And what other possibilities do application controllers have?</span>\r\nIn addition to the function of uniform distribution of user requests, application delivery controllers have many other interesting features. They can provide around-the-clock availability of services, improve web application performance up to five times, reduce risks when launching new services, protect confidential data, and publish internal applications to the outside with secure external access (a potential replacement for outgoing Microsoft TMG).\r\nOne of the most important functions of application delivery controllers, which distinguish them from simple load balancers, is the presence of a functional capable of processing information issued to the user based on certain rules.\r\n<span style=\"font-weight: bold;\">What are the prerequisites for implementing application delivery controllers in a particular organization?</span>\r\nA number of factors can determine the criteria for deciding whether to implement application controllers in your organization. First, this is the poor performance of web services, which is a long download of content, frequent hangs and crashes. Secondly, such a prerequisite can be interruptions in the work of services and communication channels, expressed in failures in the transmitting and receiving equipment that ensures the operation of the data transmission network, as well as failures in the operation of servers.\r\nIn addition, it is worth thinking about implementing application delivery controllers if you use Microsoft TMG or Cisco ACE products, since they are no longer supported by the manufacturer. A prerequisite for the implementation of ADC may be the launch of new large web projects, since this process will inevitably entail the need to ensure the operability of this web project with the maintenance of high fault tolerance and performance.\r\nAlso, controllers are needed when you need to provide fault tolerance, continuous availability and high speed of applications that are consolidated in the data center. A similar situation arises when it is necessary to build a backup data center: here you also need to ensure fault tolerance between several data centers located in different cities.\r\n<span style=\"font-weight: bold;\">What are the prospects for the introduction of application controllers in Russia and in the world?</span>\r\nGartner's research shows that there have recently been marked changes in the market for products that offer load balancing mechanisms. In this segment, user demand shifts from servers implementing a simple load balancing mechanism to devices offering richer functionality.\r\nGartner: “The era of load balancing has long gone, and companies need to focus on products that offer richer application delivery functionality.”\r\nIn Russia, due to the specifics of the internal IT market, application controllers are implemented mainly because of the presence of some specific functionality, and not because of the comprehensive solution for delivering applications in general, which this product offers. The main task for which application delivery controllers are now most often sold is the same load balancing function as before.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Application_Delivery_Controller_load_balancer_appliance.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1252,"logo":false,"scheme":false,"title":"Amazon CloudWatch","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"amazon-cloudwatch","companyTypes":[],"description":"Amazon CloudWatch is a monitoring and management service built for developers, system operators, site reliability engineers (SRE), and IT managers. CloudWatch provides you with data and actionable insights to monitor your applications, understand and respond to system-wide performance changes, optimize resource utilization, and get a unified view of operational health. CloudWatch collects monitoring and operational data in the form of logs, metrics, and events, providing you with a unified view of AWS resources, applications and services that run on AWS, and on-premises servers. You can use CloudWatch to set high resolution alarms, visualize logs and metrics side by side, take automated actions, troubleshoot issues, and discover insights to optimize your applications, and ensure they are running smoothly.\r\n\r\n<span style=\"font-weight: bold;\">BENEFITS</span><br />\r\n<span style=\"font-weight: bold;\">Access all your data from a single platform</span><br />\r\nModern applications are distributed (that is, they run on microservices architectures) and generate lots of data in the form of metrics, logs, and more. You need a way to easily collect, access, and correlate these data points from individual sources in silos (server, network, database, etc.) to effectively monitor applications and infrastructure resources. Amazon CloudWatch enables you to collect metrics and logs from all your AWS resources, applications, and services that run on AWS and on-premises servers, helping you break down data silos so you can easily gain system-wide visibility.<br />\r\n<span style=\"font-weight: bold;\">Easiest way to collect custom and granular metrics for AWS resources</span><br />\r\nMonitoring your AWS resources is easy with Amazon CloudWatch. CloudWatch is natively integrated with more than 70 AWS services such as Amazon EC2, Amazon DynamoDB, Amazon S3, Amazon ECS, AWS Lambda, Amazon API Gateway, etc. that automatically publish detailed 1-minute metrics and custom metrics with up to 1-second granularity. You can use AWS Systems Manager to install a CloudWatch Agent, or you can use the CloudWatch API to easily collect, publish, and store this data in CloudWatch.<br />\r\n<span style=\"font-weight: bold;\">Visibility across your applications, infrastructure, and services</span><br />\r\nGaining visibility across your distributed stack means correlating and visualizing metrics and logs to quickly pinpoint and resolve issues. With Amazon CloudWatch, you can visualize key metrics like CPU utilization and memory. You can also correlate a log pattern, e.g. error to a specific metric to quickly get the context and go from diagnosing the problem to understanding the root cause.<br />\r\n<span style=\"font-weight: bold;\">Improve total cost of ownership</span><br />\r\nAmazon CloudWatch enables you to set high resolution alarms and take automated actions. This means freeing up important resources to focus on adding business value. For example, you can get alerted on Amazon EC2 instances and set up Auto Scaling to add or remove instances. You can also execute automated responses to detect and shut down unused EC2 resources, reducing billing overages and improving resource optimization.<br />\r\n<span style=\"font-weight: bold;\">Optimize applications and operational resources</span><br />\r\nYou need a unified operational view, real-time granular data, and historical reference to optimize performance and resource utilization. With Amazon CloudWatch, you get enhanced monitoring with 1-second granularity and up to 15 months of metrics storage and retention. You can also leverage native CloudWatch features, such as Metric Math, to perform calculations on your metric data. For example, you can aggregate usage across an entire fleet of EC2 instances to derive operational and utilization insights.<br />\r\n<span style=\"font-weight: bold;\">Derive actionable insights from logs</span><br />\r\nAmazon CloudWatch Logs Insights enables you to explore, analyze, and visualize your logs instantly, allowing you to troubleshoot operational problems with ease. With Logs Insights, you only pay for the queries you run. Logs Insights scales with your log volume and query complexity giving you answers in seconds. In addition, you can publish log-based metrics, create alarms, and correlate logs and metrics together in CloudWatch Dashboards for complete operational visibility.","shortDescription":"Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS. ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon CloudWatch","keywords":"Amazon, CloudWatch, metrics, your, data, such, instances, frequency","description":"Amazon CloudWatch is a monitoring and management service built for developers, system operators, site reliability engineers (SRE), and IT managers. CloudWatch provides you with data and actionable insights to monitor your applications, understand and respond t","og:title":"Amazon CloudWatch","og:description":"Amazon CloudWatch is a monitoring and management service built for developers, system operators, site reliability engineers (SRE), and IT managers. CloudWatch provides you with data and actionable insights to monitor your applications, understand and respond t"},"eventUrl":"","translationId":1252,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":39,"title":"IaaS - Infrastructure as a Service","alias":"iaas-infrastructure-as-a-service","description":"<span style=\"font-weight: bold;\">Infrastructure as a service</span> (IaaS) are online services that provide high-level APIs used to dereference various low-level details of underlying network infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc. A hypervisor, such as Xen, Oracle VirtualBox, Oracle VM, KVM, VMware ESX/ESXi, or Hyper-V, LXD, runs the virtual machines as guests. Pools of hypervisors within the cloud operational system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.\r\nTypically IaaS solutions involve the use of a cloud orchestration technology like Open Stack, Apache Cloudstack or Open Nebula. This manages the creation of a virtual machine and decides on which hypervisor (i.e. physical host) to start it, enables VM migration features between hosts, allocates storage volumes and attaches them to VMs, usage information for billing and lots more.\r\nAn alternative to hypervisors are Linux containers, which run in isolated partitions of a single Linux kernel running directly on the physical hardware. Linux cgroups and namespaces are the underlying Linux kernel technologies used to isolate, secure and manage the containers. Containerisation offers higher performance than virtualization, because there is no hypervisor overhead. Also, container capacity auto-scales dynamically with computing load, which eliminates the problem of over-provisioning and enables usage-based billing.\r\nIaaS clouds often offer additional resources such as a virtual-machine disk-image library, raw block storage, file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles.\r\nAccording to the Internet Engineering Task Force (IETF), the most basic cloud-service model is that of providers offering IT infrastructure – virtual machines and other resources – as a service to subscribers.\r\nIaaS cloud providers supply these resources on-demand from their large pools of equipment installed in data centers. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks). To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud infrastructure providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">Infrastructure as a Service Benefits&nbsp;</span></h1>\r\n<span style=\"font-weight: bold; \">Cost savings:</span> An obvious benefit of moving to the managed IaaS model is lower infrastructure costs. No longer do organizations have the responsibility of ensuring uptime, maintaining hardware and networking equipment, or replacing old equipment. IaaS&nbsp; technology also saves enterprises from having to buy more capacity to deal with sudden business spikes. Organizations with a smaller IT infrastructure generally require a smaller IT staff as well. The pay-as-you-go model also provides significant cost savings. \r\n<span style=\"font-weight: bold; \">Scalability and flexibility:</span> One of the greatest benefits of IaaS is the ability to scale up and down quickly in response to an enterprise’s requirements. Infrastructure as a Service providers generally have the latest, most powerful storage, servers and networking technology to accommodate the needs of their customers. This on-demand scalability provides added flexibility and greater agility to respond to changing opportunities and requirements. \r\n<span style=\"font-weight: bold; \">Faster time to market:</span> Competition is strong in every sector, and time to market is one of the best ways to beat the competition. Because IaaS vendors elasticity and scalability, organizations can ramp up and get the job done (and the product or service to market) more rapidly.\r\n<span style=\"font-weight: bold; \">Support for DR, BC and high availability:</span> While every enterprise has some type of disaster recovery plan, the technology behind those plans is often expensive and unwieldy. Organizations with several disparate locations often have different disaster recovery and business continuity plans and technologies, making management virtually impossible.\r\n<span style=\"font-weight: bold; \">Focus on business growth:</span> Time, money and energy spent making technology decisions and hiring staff to manage and maintain the technology infrastructure is time not spent on growing the business. By moving infrastructure to a global infrastructure services, organizations can focus their time and resources where they belong, on developing innovations in applications and solutions.\r\n<h1 class=\"align-center\">IaaS, PaaS and SaaS: What’s the Difference?</h1>\r\nPlatform as a Service (PaaS) is the next step up from IaaS products, where the provider also supplies the operating environment including the operating system, application services, middleware and other ‘runtimes’ for cloud users. It’s used for development environments where the business can focus on creating an app but wants someone else to maintain the deployment platform. It means you have much simpler workloads but you can’t necessarily be as flexible as you want.\r\nAt the highest level of orchestration is Software as a Service. In SaaS infrastructure applications are accessed on demand. Here you just open your browser and go, consuming software rather than installing and running it. A user simply logs on to access the provider’s application. Users can decide how the app will work but pretty much everything else is the responsibility of the software provider.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1254,"logo":false,"scheme":false,"title":"Amazon Simple Notification Service (SNS)","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"alias":"amazon-simple-notification-service-sns","companyTypes":[],"description":"Amazon Simple Notification Service (SNS) is a highly available, durable, secure, fully managed pub/sub messaging service that enables you to decouple microservices, distributed systems, and serverless applications. Amazon SNS provides topics for high-throughput, push-based, many-to-many messaging. Using Amazon SNS topics, your publisher systems can fan out messages to a large number of subscriber endpoints for parallel processing, including Amazon SQS queues, AWS Lambda functions, and HTTP/S webhooks. Additionally, SNS can be used to fan out notifications to end users using mobile push, SMS, and email.\r\nYou can get started with Amazon SNS in minutes by using the AWS Management Console, AWS Command Line Interface (CLI), or AWS Software Development Kit (SDK).\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">FEATURES:</span></span>\r\n<span style=\"font-weight: bold; \">Event Sources and Destinations</span>\r\nEvent-driven computing is a model in which subscriber services automatically perform work in response to events triggered by publisher services. This paradigm can be applied to automate workflows while decoupling the services that collectively and independently work to fulfil these workflows.\r\nAmazon SNS is an event-driven computing hub that has native integration with a wide variety of AWS event sources (including Amazon EC2, Amazon S3, and Amazon RDS) and AWS event destinations (including Amazon SQS, and Lambda).\r\nThe full set of Amazon SNS event sources includes the following services:\r\n<ul><li><span style=\"font-weight: bold; \">Compute:</span> Amazon EC2 Auto Scaling, AWS Elastic Beanstalk, AWS Lambda, Elastic Load Balancing</li><li><span style=\"font-weight: bold; \">Storage:</span> Amazon Elastic File System, Amazon Glacier, Amazon Simple Storage Service, AWS Snowball</li><li><span style=\"font-weight: bold; \">Database:</span> Amazon DynamoDB, Amazon ElastiCache, Amazon Redshift, Amazon Relational Database Service, AWS Database Migration Service</li><li><span style=\"font-weight: bold; \">Networking:</span> Amazon Route 53, Amazon VPC, AWS Direct Connect</li><li><span style=\"font-weight: bold; \">Developer Tools:</span> AWS CodeBuild, AWS CodeCommit, AWS CodeDeploy, AWS CodePipeline</li><li><span style=\"font-weight: bold; \">Management Tools:</span> Amazon CloudWatch Alarms, Amazon CloudWatch Events, AWS CloudFormation, AWS CloudTrail, AWS Config</li><li><span style=\"font-weight: bold; \">Customer Engagement:</span> Amazon Pinpoint, Amazon Simple Email Service</li><li><span style=\"font-weight: bold; \">Analytics:</span> AWS Data Pipeline</li><li><span style=\"font-weight: bold; \">Security, Identity and Compliance:</span> Amazon Inspector</li><li><span style=\"font-weight: bold; \">Media:</span> Amazon Elastic Transcoder</li><li><span style=\"font-weight: bold; \">Internet of Things:</span> AWS IoT</li></ul>\r\nAmazon SNS can filter and fanout events to the following destinations to support event-driven computing use cases:\r\n<ul><li>Amazon Simple Queue Service</li><li>AWS Lambda</li><li>Webhook (HTTP/S)</li></ul>\r\n<span style=\"font-weight: bold; \">Message Filtering</span>\r\nMessage filtering empowers the subscriber to create a filter policy so that it only gets the notifications it is interested in, as opposed to receiving every single message posted to the topic. Additionally, you may monitor your Amazon SNS message filtering activity with Amazon CloudWatch and manage Amazon SNS filter policies with AWS CloudFormation.\r\n<span style=\"font-weight: bold; \">Message Fanout</span>\r\nMessage fanout occurs when a message is sent to a topic and then replicated and pushed to multiple endpoints. Fanout provides asynchronous event notifications, which in turn allows for parallel processing.\r\n<span style=\"font-weight: bold; \">Message Encryption</span>\r\nAmazon SNS provides encrypted topics to protect your messages from unauthorized and anonymous access. When you publish messages to encrypted topics, Amazon SNS immediately encrypts your messages. The encryption takes place on the server, using a 256-bit AES-GCM algorithm and a customer master key (CMK) issued with AWS Key Management Service (KMS). The messages are stored in encrypted form and decrypted as they are delivered to subscribing endpoints (Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks).\r\n<span style=\"font-weight: bold; \">Message Privacy</span>\r\nAmazon SNS supports VPC Endpoints (VPCE) via AWS PrivateLink. You can use VPC Endpoints to privately publish messages to Amazon SNS topics, from an Amazon Virtual Private Cloud (VPC), without traversing the public internet. This feature brings additional security, helps promote data privacy, and aligns with assurance programs.\r\nWhen you use AWS PrivateLink, you don’t need to set up an Internet Gateway (IGW), Network Address Translation (NAT) device, or Virtual Private Network (VPN) connection. You don’t need to use public IP addresses, either.\r\n<span style=\"font-weight: bold; \">Mobile Notifications</span>\r\nAmazon SNS mobile notifications make it simple and cost-effective to fanout mobile push notifications to iOS, Android, Fire OS, Windows and Baidu-based devices. You can also use SNS to fanout text messages (SMS) to 200+ countries and fanout email messages (SMTP).\r\nAlternatively, if your use case can benefit from advanced user engagement and retention features such as mobile notification templates, delivery schedules, targeted customer segments, campaigns, analytics, and A/B testing, then Amazon Pinpoint is the recommended AWS service to support your mobile messaging use case.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">BENEFITS:</span></span>\r\n<span style=\"font-weight: bold; \">Reliably deliver messages with durability</span>\r\nAmazon SNS uses cross availability zone message storage to provide high message durability. Running within Amazon’s proven network infrastructure and datacenters, Amazon SNS topics are available whenever your applications need them. All messages published to Amazon SNS are stored redundantly across multiple geographically separated servers and data centers. Amazon SNS reliably delivers messages to all valid AWS endpoints, such as Amazon SQS queues and AWS Lambda functions.\r\n<span style=\"font-weight: bold; \">Automatically scale your workload</span>\r\nAmazon SNS leverages the proven AWS cloud to dynamically scale with your application. Amazon SNS is a fully managed service, taking care of the heavy lifting related to capacity planning, provisioning, monitoring, and patching. The service is designed to handle high-throughput, bursty traffic patterns. Moreover, there is no upfront cost, and no need to acquire, install, configure, or upgrade messaging software.\r\n<span style=\"font-weight: bold; \">Simplify your architecture with Message Filtering</span>\r\nAmazon SNS helps you simplify your pub/sub messaging architecture by offloading the message filtering logic from your subscriber systems, and message routing logic from your publisher systems. With Amazon SNS message filtering, subscribing endpoints receive only the messages of interest, instead of all messages published to the topic. Amazon CloudWatch gives visibility into your filtering activity, and AWS CloudFormation enables you to deploy subscription filter policies in an automated and secure manner.\r\n<span style=\"font-weight: bold; \">Keep messages private and secure</span>\r\nAmazon SNS topic owners can keep sensitive data secure by setting topic policies that restrict who can publish and subscribe to a topic. Amazon SNS also ensures that data is encrypted in transit by applying Amazon ATS certificates to support its HTTPS API, and can also encrypt data at rest by using AWS KMS keys. Additionally, using AWS PrivateLink, you can privately publish messages to Amazon SNS topics from your Amazon VPC subnets without traversing the public Internet. Amazon SNS can also support use cases in regulated markets, and is in-scope with compliance programs, including HIPAA, PCI, ISO, FIPS, SOC and FedRAMP.","shortDescription":"Amazon Simple Notification Service (SNS) is a fully managed pub/sub messaging for microservices, distributed systems, and serverless applications.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Simple Notification Service (SNS)","keywords":"Amazon, messages, notifications, push, your, using, applications, scale","description":"Amazon Simple Notification Service (SNS) is a highly available, durable, secure, fully managed pub/sub messaging service that enables you to decouple microservices, distributed systems, and serverless applications. Amazon SNS provides topics for high-throug","og:title":"Amazon Simple Notification Service (SNS)","og:description":"Amazon Simple Notification Service (SNS) is a highly available, durable, secure, fully managed pub/sub messaging service that enables you to decouple microservices, distributed systems, and serverless applications. Amazon SNS provides topics for high-throug"},"eventUrl":"","translationId":1254,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3158,"logo":false,"scheme":false,"title":"Amazon Simple Queue Service (SQS)","vendorVerified":0,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"amazon-simple-queue-service-sqs","companyTypes":[],"description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operating message oriented middleware, and empowers developers to focus on differentiating work. Using SQS, you can send, store, and receive messages between software components at any volume, without losing messages or requiring other services to be available. Get started with SQS in minutes using the AWS console, Command Line Interface or SDK of your choice, and three simple commands.\r\nSQS offers two types of message queues. Standard queues offer maximum throughput, best-effort ordering, and at-least-once delivery. SQS FIFO queues are designed to guarantee that messages are processed exactly once, in the exact order that they are sent.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">FEATURES:</span></span>\r\n<span style=\"font-weight: bold; \">Queue types</span>\r\nAmazon SQS offers two queue types for different application requirements:\r\n<span style=\"font-weight: bold; \">Standard Queues</span>\r\n<span style=\"font-weight: bold; \">Unlimited Throughput:</span> Standard queues support a nearly unlimited number of transactions per second (TPS) per API action.\r\n<span style=\"font-weight: bold; \">At-Least-Once Delivery:</span> A message is delivered at least once, but occasionally more than one copy of a message is delivered.\r\n<span style=\"font-weight: bold; \">Best-Effort Ordering:</span> Occasionally, messages might be delivered in an order different from which they were sent.\r\nYou can use standard message queues in many scenarios, as long as your application can process messages that arrive more than once and out of order, for example:\r\n<ul><li>Decouple live user requests from intensive background work: Let users upload media while resizing or encoding it.</li><li>Allocate tasks to multiple worker nodes: Process a high number of credit card validation requests.</li><li>Batch messages for future processing: Schedule multiple entries to be added to a database.</li></ul>\r\n<span style=\"font-weight: bold; \">FIFO Queues</span>\r\n<span style=\"font-weight: bold; \">High Throughput:</span> By default, FIFO queues support up to 300 messages per second (300 send, receive, or delete operations per second). When you batch 10 messages per operation (maximum), FIFO queues can support up to 3,000 messages per second.\r\n<span style=\"font-weight: bold; \">Exactly-Once Processing:</span> A message is delivered once and remains available until a consumer processes and deletes it. Duplicates aren't introduced into the queue.\r\n<span style=\"font-weight: bold; \">First-In-First-Out Delivery:</span> The order in which messages are sent and received is strictly preserved (i.e. First-In-First-Out).\r\nFIFO queues are designed to enhance messaging between applications when the order of operations and events is critical, or where duplicates can't be tolerated, for example:\r\n<ul><li>Ensure that user-entered commands are executed in the right order.</li><li>Display the correct product price by sending price modifications in the right order.</li><li>Prevent a student from enrolling in a course before registering for an account.</li></ul>\r\n<span style=\"font-weight: bold; \">Functionality</span>\r\n<ul><li><span style=\"font-weight: bold; \">Unlimited queues and messages:</span> Create unlimited Amazon SQS queues with an unlimited number of message in any region</li><li><span style=\"font-weight: bold; \">Payload Size:</span> Message payloads can contain up to 256KB of text in any format. Each 64KB ‘chunk’ of payload is billed as 1 request. For example, a single API call with a 256KB payload will be billed as four requests. To send messages larger than 256KB, you can use the Amazon SQS Extended Client Library for Java, which uses Amazon S3 to store the message payload. A reference to the message payload is sent using SQS.</li><li><span style=\"font-weight: bold; \">Batches:</span> Send, receive, or delete messages in batches of up to 10 messages or 256KB. Batches cost the same amount as single messages, meaning SQS can be even more cost effective for customers that use batching.</li><li><span style=\"font-weight: bold; \">Long polling:</span> Reduce extraneous polling to minimize cost while receiving new messages as quickly as possible. When your queue is empty, long-poll requests wait up to 20 seconds for the next message to arrive. Long poll requests cost the same amount as regular requests.</li><li><span style=\"font-weight: bold; \">Retain messages in queues for up to 14 days.</span></li><li><span style=\"font-weight: bold; \">Send and read messages simultaneously.</span></li><li><span style=\"font-weight: bold; \">Message locking:</span> When a message is received, it becomes “locked” while being processed. This keeps other computers from processing the message simultaneously. If the message processing fails, the lock will expire and the message will be available again.</li><li><span style=\"font-weight: bold; \">Queue sharing:</span> Securely share Amazon SQS queues anonymously or with specific AWS accounts. Queue sharing can also be restricted by IP address and time-of-day.</li><li><span style=\"font-weight: bold; \">Server-side encryption (SSE):</span> Protect the contents of messages in Amazon SQS queues using keys managed in the AWS Key Management Service (AWS KMS). SSE encrypts messages as soon as Amazon SQS receives them. The messages are stored in encrypted form and Amazon SQS decrypts messages only when they are sent to an authorized consumer.</li><li><span style=\"font-weight: bold; \">Dead Letter Queues (DLQ):</span> Handle messages that have not been successfully processed by a consumer with Dead Letter Queues. When the maximum receive count is exceeded for a message it will be moved to the DLQ associated with the original queue. Set up separate consumer processes for DLQs which can help analyze and understand why messages are getting stuck. DLQs must be of the same type as the source queue (standard or FIFO).</li></ul>\r\n<span style=\"font-weight: bold; \">Using Amazon SQS with other AWS infrastructure web services</span>\r\nAmazon SQS message queuing can be used with other AWS Services such as Redshift, DynamoDB, RDS, EC2, ECS, Lambda, and S3, to make distributed applications more scalable and reliable. Below are some common design patterns:\r\n<ul><li><span style=\"font-weight: bold; \">Work Queues:</span> Decouple components of a distributed application that may not all process the same amount of work simultaneously.</li><li><span style=\"font-weight: bold; \">Buffer and Batch Operations:</span> Add scalability and reliability to your architecture, and smooth out temporary volume spikes without losing messages or increasing latency.</li><li><span style=\"font-weight: bold; \">Request Offloading:</span> Move slow operations off of interactive request paths by enqueing the request.</li><li><span style=\"font-weight: bold; \">Fanout:</span> Combine SQS with Simple Notification Service (SNS) to send identical copies of a message to multiple queues in parallel.</li><li><span style=\"font-weight: bold; \">Priority:</span> Use separate queues to provide prioritization of work.</li><li>Scalability: Because message queues decouple your processes, it’s easy to scale up the send or receive rate of messages - simply add another process.</li><li><span style=\"font-weight: bold; \">Resiliency:</span> When part of your system fails, it doesn’t need to take the entire system down. Message queues decouple components of your system, so if a process that is reading messages from the queue fails, messages can still be added to the queue to be processed when the system recovers.</li></ul>\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">PRICING:</span></span>\r\n<ul><li>Pay only for what you use</li><li>No minimum fee</li></ul>\r\n<span style=\"font-weight: bold; \">Amazon SQS Free Tier</span>\r\nYou can get started with Amazon SQS for free. All customers can make 1 million Amazon SQS requests for free each month. Some applications might be able to operate within this Free Tier limit.\r\n<span style=\"font-weight: bold; \">How are Amazon SQS requests priced?</span>\r\nThe first 1 million monthly requests are free. After that, the pricing is as follows for all regions:\r\n<span style=\"font-weight: bold; \">Price per 1 Million Requests after Free Tier (Monthly)</span>\r\n<ul><li>Standard Queue $0.40 ($0.00000040 per request)</li><li>FIFO Queue $0.50 ($0.00000050 per request)</li></ul>\r\n<span style=\"font-weight: bold; \">How are Amazon SQS charges metered?</span>\r\n<span style=\"font-weight: bold; \">API Actions.</span> Every Amazon SQS action counts as a request.\r\n<span style=\"font-weight: bold; \">FIFO Requests.</span> API actions for sending, receiving, deleting, and changing visibility of messages from FIFO queues are charged at FIFO rates.&nbsp; All other API requests are charged at standard rates.\r\n<span style=\"font-weight: bold; \">Contents of Requests.</span> A single request can have from 1 to 10 messages, up to a maximum total payload of 256 KB.\r\n<span style=\"font-weight: bold; \">Size of Payloads.</span> Each 64 KB chunk of a payload is billed as 1 request (for example, an API action with a 256 KB payload is billed as 4 requests).\r\n<span style=\"font-weight: bold; \">Interaction with Amazon S3.</span> When using the Amazon SQS Extended Client Library to send payloads using Amazon S3, you incur Amazon S3 charges for any Amazon S3 storage you use to send message payloads.<br /><span style=\"font-weight: bold; \">Interaction with AWS KMS.</span> When using the AWS Key Management Service to manage keys for SQS server-side encryption, you incur charges for calls from Amazon SQS to AWS KMS.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">BENEFITS:</span></span>\r\n<span style=\"font-weight: bold; \">Eliminate Administrative Overhead</span>\r\nAWS manages all ongoing operations and underlying infrastructure needed to provide a highly available and scalable message queuing service. With SQS, there is no upfront cost, no need to acquire, install, and configure messaging software, and no time-consuming build-out and maintenance of supporting infrastructure. SQS queues are dynamically created and scale automatically so you can build and grow applications quickly and efficiently.\r\n<span style=\"font-weight: bold; \">Reliably Deliver Messages</span>\r\nUse Amazon SQS to transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be available. SQS lets you decouple application components so that they run and fail independently, increasing the overall fault tolerance of the system. Multiple copies of every message are stored redundantly across multiple availability zones so that they are available whenever needed.\r\n<span style=\"font-weight: bold; \">Keep Sensitive Data Secure</span>\r\nYou can use Amazon SQS to exchange sensitive data between applications using server-side encryption (SSE) to encrypt each message body. Amazon SQS SSE integration with AWS Key Management Service (KMS) allows you to centrally manage the keys that protect SQS messages along with keys that protect your other AWS resources. AWS KMS logs every use of your encryption keys to AWS CloudTrail to help meet your regulatory and compliance needs.\r\n<span style=\"font-weight: bold;\">Scale Elastically and Cost-Effectively</span>\r\nAmazon SQS leverages the AWS cloud to dynamically scale based on demand. SQS scales elastically with your application so you don’t have to worry about capacity planning and pre-provisioning. There is no limit to the number of messages per queue, and standard queues provide nearly unlimited throughput. Costs are based on usage which provides significant cost saving versus the “always-on” model of self-managed messaging middleware.","shortDescription":"Amazon Simple Queue Service (SQS) - a fully managed message queues for microservices, distributed systems, and serverless applications.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Simple Queue Service (SQS)","keywords":"","description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operati","og:title":"Amazon Simple Queue Service (SQS)","og:description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operati"},"eventUrl":"","translationId":3158,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":43,"title":"Data Encryption","alias":"data-encryption","description":"<span style=\"font-weight: bold;\">Data encryption</span> translates data into another form, or code, so that only people with access to a secret key (formally called a decryption key) or password can read it. Encrypted data is commonly referred to as ciphertext, while unencrypted data is called plaintext. Currently, encryption is one of the most popular and effective data security methods used by organizations. \r\nTwo main types of data encryption exist - <span style=\"font-weight: bold;\">asymmetric encryption</span>, also known as public-key encryption, and <span style=\"font-weight: bold;\">symmetric encryption</span>.<br />The purpose of data encryption is to protect digital data confidentiality as it is stored on computer systems and transmitted using the internet or other computer networks. The outdated data encryption standard (DES) has been replaced by modern encryption algorithms that play a critical role in the security of IT systems and communications.\r\nThese algorithms provide confidentiality and drive key security initiatives including authentication, integrity, and non-repudiation. Authentication allows for the verification of a message’s origin, and integrity provides proof that a message’s contents have not changed since it was sent. Additionally, non-repudiation ensures that a message sender cannot deny sending the message.\r\nData protection software for data encryption can provide encryption of devices, email, and data itself. In many cases, these encryption functionalities are also met with control capabilities for devices, email, and data. \r\nCompanies and organizations face the challenge of protecting data and preventing data loss as employees use external devices, removable media, and web applications more often as a part of their daily business procedures. Sensitive data may no longer be under the company’s control and protection as employees copy data to removable devices or upload it to the cloud. As a result, the best data loss prevention solutions prevent data theft and the introduction of malware from removable and external devices as well as web and cloud applications. In order to do so, they must also ensure that devices and applications are used properly and that data is secured by auto-encryption even after it leaves the organization.\r\nEncryption software program encrypts data or files by working with one or more encryption algorithms. Security personnel use it to protect data from being viewed by unauthorized users.\r\nTypically, each data packet or file encrypted via data encryption programs requires a key to be decrypted to its original form. This key is generated by the software itself and shared between the data/file sender and receiver. Thus, even if the encrypted data is extracted or compromised, its original content cannot be retrieved without the encryption key. File encryption, email encryption, disk encryption and network encryption are widely used types of data encryption software.<br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is Encryption software?</span></h1>\r\nEncryption software is software that uses cryptography to prevent unauthorized access to digital information. Cryptography is used to protect digital information on computers as well as the digital information that is sent to other computers over the Internet.There are many software products which provide encryption. Software encryption uses a cipher to obscure the content into ciphertext. One way to classify this type of software is by the type of cipher used. Ciphers can be divided into two categories: <span style=\"font-weight: bold;\">public key ciphers</span> (also known as asymmetric ciphers), and <span style=\"font-weight: bold;\">symmetric key ciphers</span>. Encryption software can be based on either public key or symmetric key encryption.\r\nAnother way to classify crypto software is to categorize its purpose. Using this approach, software encryption may be classified into software which encrypts &quot;<span style=\"font-weight: bold;\">data in transit</span>&quot; and software which encrypts &quot;<span style=\"font-weight: bold;\">data at rest</span>&quot;. Data in transit generally uses public key ciphers, and data at rest generally uses symmetric key ciphers.\r\nSymmetric key ciphers can be further divided into stream ciphers and block ciphers. Stream ciphers typically encrypt plaintext a bit or byte at a time, and are most commonly used to encrypt real-time communications, such as audio and video information. The key is used to establish the initial state of a keystream generator, and the output of that generator is used to encrypt the plaintext. Block cipher algorithms split the plaintext into fixed-size blocks and encrypt one block at a time. For example, AES processes 16-byte blocks, while its predecessor DES encrypted blocks of eight bytes.<br />There is also a well-known case where PKI is used for data in transit of data at rest.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How Data Encryption is used?</span></h1>\r\nThe purpose of data encryption is to deter malicious or negligent parties from accessing sensitive data. An important line of defense in a cybersecurity architecture, encryption makes using intercepted data as difficult as possible. It can be applied to all kinds of data protection needs ranging from classified government intel to personal credit card transactions. Data encryption software, also known as an encryption algorithm or cipher, is used to develop an encryption scheme which theoretically can only be broken with large amounts of computing power.\r\nEncryption is an incredibly important tool for keeping your data safe. When your files are encrypted, they are completely unreadable without the correct encryption key.&nbsp; If someone steals your encrypted files, they won’t be able to do anything with them.\r\nThere different types of encryption: hardware and software. Both offer different advantages. So, what are these methods and why do they matter?\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Software Encryption</span></h1>\r\n<p class=\"align-left\">As the name implies, software encryption uses features of encryption software to encrypt your data. Cryptosoft typically relies on a password; give the right password, and your files will be decrypted, otherwise they remain locked. With encryption enabled, it is passed through a special algorithm that scrambles your data as it is written to disk. The same software then unscrambles data as it is read from the disk for an authenticated user.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Crypto programs is typically quite cheap to implement, making it very popular with developers. In addition, software-based encryption routines do not require any additional hardware.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Types of encryption software is only as secure as the rest of your computer or smartphone. If a hacker can crack your password, the encryption is immediately undone.<br />Software encryption tools also share the processing resources of your computer, which can cause the entire machine to slow down as data is encrypted/decrypted. You will also find that opening and closing encrypted files is much slower than normal because the process is relatively resource intensive, particularly for higher levels of encryption</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Hardware encryption</span></h1>\r\n<p class=\"align-left\">At the heart of hardware encryption is a separate processor dedicated to the task of authentication and encryption. Hardware encryption is increasingly common on mobile devices. <br />The encryption protection technology still relies on a special key to encrypt and decrypt data, but this is randomly generated by the encryption processor. Often times, hardware encryption devices replace traditional passwords with biometric logons (like fingerprints) or a PIN number that is entered on an attached keypad<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Hardware offers strong encryption, safer than software solutions because the encryption process is separate from the rest of the machine. This makes it much harder to intercept or break. </p>\r\n<p class=\"align-left\">The use of a dedicated processor also relieves the burden on the rest of your device, making the encryption and decryption process much faster.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Typically, hardware-based encrypted storage is much more expensive than a software encryption tools. <br />If the hardware decryption processor fails, it becomes extremely hard to access your information.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">The Data Recovery Challenge. </span>Encrypted data is a challenge to recover. Even by recovering the raw sectors from a failed drive, it is still encrypted, which means it is still unreadable. </p>\r\n<p class=\"align-left\">Hardware encrypted devices don’t typically have these additional recovery options. Many have a design to prevent decryption in the event of a component failure, stopping hackers from disassembling them. The fastest and most effective way to deal with data loss on an encrypted device is to ensure you have a complete backup stored somewhere safe. For your PC, this may mean copying data to another encrypted device. For other devices, like your smartphone, backing up to the Cloud provides a quick and simple economy copy that you can restore from. As an added bonus, most Cloud services now encrypt their users’ data too. <br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Encryption.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":253,"title":"Expand Sales Geography"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":334,"title":"Poor timing of management decision making"},{"id":340,"title":"Low quality of customer service"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":388,"title":"Failure to attract new customers"},{"id":398,"title":"Poor communication and coordination among staff"},{"id":400,"title":"High costs"}]}},"categories":[{"id":689,"title":"Amazon Web Services","alias":"amazon-web-services","description":"Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms to individuals, companies and governments, on a metered pay-as-you-go basis. In aggregate, these cloud computing web services provide a set of primitive, abstract technical infrastructure and distributed computing building blocks and tools. One of these services is Amazon Elastic Compute Cloud, which allows users to have at their disposal a virtual cluster of computers, available all the time, through the Internet. AWS's version of virtual computers emulate most of the attributes of a real computer including hardware (CPU(s) &amp; GPU(s) for processing, local/RAM memory, hard-disk/SSD storage); a choice of operating systems; networking; and pre-loaded application software such as web servers, databases, CRM, etc.\r\nThe AWS technology is implemented at server farms throughout the world, and maintained by the Amazon subsidiary. Fees are based on a combination of usage, the hardware/OS/software/networking features chosen by the subscriber, required availability, redundancy, security, and service options. Subscribers can pay for a single virtual AWS computer, a dedicated physical computer, or clusters of either. As part of the subscription agreement, Amazon provides security for subscribers' system. AWS operates from many global geographical regions including 6 in North America.\r\nIn 2017, AWS comprised more than 90 services spanning a wide range including computing, storage, networking, database, analytics, application services, deployment, management, mobile, developer tools, and tools for the Internet of Things. The most popular include Amazon Elastic Compute Cloud (EC2) and Amazon Simple Storage Service (S3). Most services are not exposed directly to end users, but instead offer functionality through APIs for developers to use in their applications. Amazon Web Services' offerings are accessed over HTTP, using the REST architectural style and SOAP protocol.\r\nAmazon markets AWS to subscribers as a way of obtaining large scale computing capacity more quickly and cheaply than building an actual physical server farm. All services are billed based on usage, but each service measures usage in varying ways. As of 2017, AWS owns a dominant 34% of all cloud (IaaS, PaaS) while the next three competitors Microsoft, Google, and IBM have 11%, 8%, 6% respectively according to Synergy Group.","materialsDescription":"<span style=\"font-weight: bold;\">What is &quot;Amazon Web Services&quot; (AWS)?</span>\r\nWith Amazon Web Services (AWS), organizations can flexibly deploy storage space and computing capacity into Amazon's data centers without having to maintain their own hardware. A big advantage is that the infrastructure covers all dimensions for cloud computing. Whether it's video sharing, high-resolution photos, print data, or text documents, AWS can deliver IT resources on-demand, over the Internet, at a cost-per-use basis. The service exists since 2006 as a wholly owned subsidiary of Amazon Inc. The idea arose from the extensive experience with Amazon.com and the own need for platforms for web services in the cloud.\r\n<span style=\"font-weight: bold;\">What is Cloud Computing?</span>\r\nCloud Computing is a service that gives you access to expert-managed technology resources. The platform in the cloud provides the infrastructure (eg computing power, storage space) that does not have to be installed and configured in contrast to the hardware you have purchased yourself. Cloud computing only pays for the resources that are used. For example, a web shop can increase its computing power in the Christmas business and book less in &quot;weak&quot; months.\r\nAccess is via the Internet or VPN. There are no ongoing investment costs after the initial setup, but resources such as Virtual servers, databases or storage services are charged only after they have been used.\r\n<span style=\"font-weight: bold;\">Where is my data on Amazon AWS?</span>\r\nThere are currently eight Amazon Data Centers (AWS Regions) in different regions of the world. For each Amazon AWS resource, only the customer can decide where to use or store it. German customers typically use the data center in Ireland, which is governed by European law.\r\n<span style=\"font-weight: bold;\">How safe is my data on Amazon AWS?</span>\r\nThe customer data is stored in a highly secure infrastructure. Safety measures include, but are not limited to:\r\n<ul><li>Protection against DDos attacks (Distributed Denial of Service)</li><li>Defense against brute-force attacks on AWS accounts</li><li>Secure access: The access options are made via SSL.</li><li> Firewall: Output and access to the AWS data can be controlled.</li><li>Encrypted Data Storage: Data can be encrypted with Advanced Encryption Standard (AES) 256.</li><li>Certifications: Regular security review by independent certifications that AWS has undergone.</li></ul>\r\nEach Amazon data center (AWS region) consists of at least one Availability Zone. Availability Zones are stand-alone sub-sites that have been designed to be isolated from faults in other Availability Zones (independent power and data supply). Certain AWS resources, such as Database Services (RDS) or Storage Services (S3) automatically replicate your data within the AWS region to the different Availability Zones.\r\nAmazon AWS has appropriate certifications such as ISO27001 and has implemented a comprehensive security concept for the operation of its data center.\r\n<span style=\"font-weight: bold;\">Do I have to worry about hardware on Amazon AWS?</span>\r\nNo, all Amazon AWS resources are virtualized. Only Amazon takes care of the replacement and upgrade of hardware.\r\nNormally, you will not get anything out of defective hardware because defective storage media are exchanged by Amazon and since your data is stored multiple times redundantly, there is usually no problem either.\r\nIncidentally, if your chosen resources do not provide enough performance, you can easily get more CPU power from resources by just a few mouse clicks. You do not have to install anything new, just reboot your virtual machine or virtual database instance.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Amazon_Web_Services.png"},{"id":786,"title":"IaaS - computing","alias":"iaas-computing","description":"Cloud computing is the on demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. If the connection to the user is relatively close, it may be designated an edge server.\r\nInfrastructure as a service (IaaS) are online services that provide high-level APIs used to dereference various low-level details of underlying network infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc. A hypervisor, such as Xen, Oracle VirtualBox, Oracle VM, KVM, VMware ESX/ESXi, or Hyper-V, LXD, runs the virtual machines as guests. Pools of hypervisors within the cloud operational system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.\r\nTypically IaaS involve the use of a cloud orchestration technology like Open Stack, Apache Cloudstack or Open Nebula. This manages the creation of a virtual machine and decides on which hypervisor (i.e. physical host) to start it, enables VM migration features between hosts, allocates storage volumes and attaches them to VMs, usage information for billing and lots more.\r\nAn alternative to hypervisors are Linux containers, which run in isolated partitions of a single Linux kernel running directly on the physical hardware. Linux cgroups and namespaces are the underlying Linux kernel technologies used to isolate, secure and manage the containers. Containerisation offers higher performance than virtualization, because there is no hypervisor overhead. Also, container capacity auto-scales dynamically with computing load, which eliminates the problem of over-provisioning and enables usage-based billing.\r\nIaaS clouds often offer additional resources such as a virtual-machine disk-image library, raw block storage, file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles.\r\nThe NIST's definition of cloud computing defines Infrastructure as a Service as:\r\n<ul><li>The capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications.</li><li>The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).</li></ul>\r\nAccording to the Internet Engineering Task Force (IETF), the most basic cloud-service model is that of providers offering IT infrastructure — virtual machines and other resources — as a service to subscribers.\r\nIaaS-cloud providers supply these resources on-demand from their large pools of equipment installed in data centers. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks). To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.","materialsDescription":" <span style=\"font-weight: bold; \">Cloud Computing Basics</span>\r\nWhether you are running applications that share photos to millions of mobile users or you’re supporting the critical operations of your business, a cloud services platform provides rapid access to flexible and low cost IT resources. With cloud computing, you don’t need to make large upfront investments in hardware and spend a lot of time on the heavy lifting of managing that hardware. Instead, you can provision exactly the right type and size of computing resources you need to power your newest bright idea or operate your IT department. You can access as many resources as you need, almost instantly, and only pay for what you use.\r\n<span style=\"font-weight: bold; \">How Does Cloud Computing Work?</span>\r\nCloud computing provides a simple way to access servers, storage, databases and a broad set of application services over the Internet. A Cloud services platform such as Amazon Web Services owns and maintains the network-connected hardware required for these application services, while you provision and use what you need via a web application.\r\n<span style=\"font-weight: bold; \">Six Advantages and Benefits of Cloud Computing</span>\r\n<span style=\"font-weight: bold; \">Trade capital expense for variable expense</span>\r\nInstead of having to invest heavily in data centers and servers before you know how you’re going to use them, you can only pay when you consume computing resources, and only pay for how much you consume.\r\n<span style=\"font-weight: bold; \">Benefit from massive economies of scale</span>\r\nBy using cloud computing, you can achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers are aggregated in the cloud, providers can achieve higher economies of scale which translates into lower pay as you go prices.\r\n<span style=\"font-weight: bold; \">Stop guessing capacity</span>\r\nEliminate guessing on your infrastructure capacity needs. When you make a capacity decision prior to deploying an application, you often either end up sitting on expensive idle resources or dealing with limited capacity. With cloud computing, these problems go away. You can access as much or as little as you need, and scale up and down as required with only a few minutes notice.\r\n<span style=\"font-weight: bold; \">Increase speed and agility</span>\r\nIn a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower.\r\n<span style=\"font-weight: bold; \">Stop spending money on running and maintaining data centers</span>\r\nFocus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers.\r\n<span style=\"font-weight: bold; \">Go global in minutes</span>\r\nEasily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.\r\n<span style=\"font-weight: bold;\">Types of Cloud Computing</span>\r\nCloud computing has three main types that are commonly referred to as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Selecting the right type of cloud computing for your needs can help you strike the right balance of control and the avoidance of undifferentiated heavy lifting.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_computing.png"},{"id":789,"title":"IaaS - storage","alias":"iaas-storage","description":"IaaS is an abbreviation that stands for Infrastructure as a Service (“infrastructure as a service”). This model provides for a cloud provider to provide the client with the necessary amount of computing resources - virtual servers, remote workstations, data warehouses, with or without the provision of software - and software deployment within the infrastructure remains the client's prerogative. In essence, IaaS is an alternative to renting physical servers, racks in the data center, operating systems; instead, the necessary resources are purchased with the ability to quickly scale them if necessary. In many cases, this model may be more profitable than the traditional purchase and installation of equipment, here are just a few examples:\r\n<ul><li>if the need for computing resources is not constant and can vary greatly depending on the period, and there is no desire to overpay for unused capacity;</li><li>when a company is just starting its way on the market and does not have working capital in order to buy all the necessary infrastructure - a frequent option among startups;</li><li>there is a rapid growth in business, and the network infrastructure must keep pace with it;</li><li>if you need to reduce the cost of purchasing and maintaining equipment;</li><li>when a new direction is launched, and it is necessary to test it without investing significant funds in resources.</li></ul>\r\nIaaS can be organized on the basis of a public or private cloud, as well as by combining two approaches - the so-called. “Hybrid cloud”, created using the appropriate software.","materialsDescription":" IaaS or Infrastructure as a service translated into Russian as “Infrastructure as a service”.\r\n&quot;Infrastructure&quot; in the case of IaaS, it can be virtual servers and networks, data warehouses, operating systems.\r\n“As a service” means that the cloud infrastructure components listed above are provided to you as a connected service.\r\nIaaS is a cloud infrastructure utilization model in which the computing power is provided to the client for independent management.\r\n<span style=\"font-weight: bold;\">What is the difference from PaaS and SaaS?</span>\r\nFrequently asked questions, what distinguishes IaaS, PaaS, SaaS from each other? What is the difference? Answering all questions, you decide to leave in the area of ​​responsibility of its IT specialists. It requires only time and financial costs for your business.\r\n<span style=\"font-weight: bold;\">Who is responsible for what?</span>\r\nIn the case of using IaaS models, a company can independently use resources: install and run software, exercise control over systems, applications, and virtual storage systems.\r\nFor example, networks, servers, servers and servers. The IaaS service provider manages its own software and operating system, middleware and applications, is responsible for the infrastructure during the purchase, installation and configuration.\r\n<span style=\"font-weight: bold;\">Why do companies choose IaaS?</span>\r\nScaling capabilities. All users have access to resources, and you must use all the resources you need.\r\nCost savings. As a rule, the use of cloud services costs the company less than buying its own infrastructure.\r\nMobility. Ability to work with conventional applications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_storage.png"},{"id":239,"title":"Relational Database Management Systems","alias":"relational-database-management-systems","description":" Relational Database Management System (RDBMS) is a DBMS designed specifically for relational databases. Therefore, RDBMSes are a subset of DBMSes.\r\nA relational database refers to a database that stores data in a structured format, using rows and columns. This makes it easy to locate and access specific values within the database. It is &quot;relational&quot; because the values within each table are related to each other. Tables may also be related to other tables. The relational structure makes it possible to run queries across multiple tables at once.\r\nWhile a relational database describes the type of database an RDMBS manages, the RDBMS refers to the database program itself. It is the software that executes queries on the data, including adding, updating, and searching for values.\r\nAn RDBMS may also provide a visual representation of the data. For example, it may display data in a tables like a spreadsheet, allowing you to view and even edit individual values in the table. Some relational database softwareallow you to create forms that can streamline entering, editing, and deleting data.\r\nMost well known DBMS applications fall into the RDBMS category. Examples include Oracle Database, MySQL, Microsoft SQL Server, and IBM DB2. Some of these programs support non-relational databases, but they are primarily used for relational database management.\r\nExamples of non-relational databases include Apache HBase, IBM Domino, and Oracle NoSQL Database. These type of databases are managed by other DMBS programs that support NoSQL, which do not fall into the RDBMS category.\r\nElements of the relational DBMS that overarch the basic relational database are so intrinsic to operations that it is hard to dissociate the two in practice.\r\nThe most basic features of RDBMS are related to create, read, update and delete operations, collectively known as CRUD. They form the foundation of a well-organized system that promotes consistent treatment of data.\r\nThe RDBMS typically provides data dictionaries and metadata collections useful in data handling. These programmatically support well-defined data structures and relationships. Data storage management is a common capability of the RDBMS, and this has come to be defined by data objects that range from binary large object (blob) strings to stored procedures. Data objects like this extend the scope of basic relational database operations and can be handled in a variety of ways in different RDBMSes.\r\nThe most common means of data access for the RDBMS is via SQL. Its main language components comprise data manipulation language (DML) and data definition language (DDL) statements. Extensions are available for development efforts that pair SQL use with common programming languages, such as COBOL (Common Business-Oriented Language), Java and .NET.\r\nRDBMSes use complex algorithms that support multiple concurrent user access to the database, while maintaining data integrity. Security management, which enforces policy-based access, is yet another overlay service that the RDBMS provides for the basic database as it is used in enterprise settings.\r\nRDBMSes support the work of database administrators (DBAs) who must manage and monitor database activity. Utilities help automate data loading and database backup. RDBMS systems manage log files that track system performance based on selected operational parameters. This enables measurement of database usage, capacity and performance, particularly query performance. RDBMSes provide graphical interfaces that help DBAs visualize database activity.\r\nRelational database management systems are central to key applications, such as banking ledgers, travel reservation systems and online retailing. As RDBMSes have matured, they have achieved increasingly higher levels of query optimization, and they have become key parts of reporting, analytics and data warehousing applications for businesses as well. \r\nRDBMSes are intrinsic to operations of a variety of enterprise applications and are at the center of most master data management (MDM) systems.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What are the advantages of a Relational Database Management System?</span></h1>\r\nA Relational Database Management System (RDBMS) is a software system that provides access to a relational database. The software system is a collection of software applications that can be used to create, maintain, manage and use the database. A &quot;relational database&quot; is a database structured on the &quot;relational&quot; model. Data are stored and presented in a tabular format, organized in rows and columns with one record per row.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Data Structure.</span> The table format is simple and easy for database users to understand and use. Relational database management software provide data access using a natural structure and organization of the data. Database queries can search any column for matching entries.</li></ul>\r\n<dl></dl>\r\n<ul><li><span style=\"font-weight: bold;\">Multi-User Access.</span> RDBMS database program allow multiple database users to access a database simultaneously. Built-in locking and transactions management functionality allow users to access data as it is being changed, prevents collisions between two users updating the data, and keeps users from accessing partially updated records.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Privileges. </span>Authorization and privilege control features in an RDBMS allow the database administrator to restrict access to authorized users, and grant privileges to individual users based on the types of database tasks they need to perform. Authorization can be defined based on the remote client IP address in combination with user authorization, restricting access to specific external computer systems.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Network Access.</span> RDBMSs provide access to the database through a server daemon, a specialized software program that listens for requests on a network, and allows database clients to connect to and use the database. Users do not need to be able to log in to the physical computer system to use the database, providing convenience for the users and a layer of security for the database. Network access allows developers to build desktop tools and Web applications to interact with databases.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Speed.</span> The relational database model is not the fastest data structure. RDBMS software advantages, such as simplicity, make the slower speed a fair trade-off. Optimizations built into an RDBMS, and the design of the databases, enhance performance, allowing RDBMSs to perform more than fast enough for most applications and data sets. Improvements in technology, increasing processor speeds and decreasing memory and storage costs allow systems administrators to build incredibly fast systems that can overcome any database performance shortcomings.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Maintenance. </span>RDBMSs feature maintenance utilities that provide database administrators with tools to easily maintain, test, repair and back up the databases housed in the system. Many of the functions can be automated using built-in automation in the RDBMS, or automation tools available on the operating system.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Language.</span> RDBMSs support a generic language called &quot;Structured Query Language&quot; (SQL). The SQL syntax is simple, and the language uses standard English language keywords and phrasing, making it fairly intuitive and easy to learn. Many RDBMSs add non-SQL, database-specific keywords, functions and features to the SQL language.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Relational_Database_Management_Systems.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":" Application Delivery Controllers are the next generation of load balancers, and are typically located between the firewall/router and the web server farm. An application delivery controller is a network device that helps sites direct user traffic to remove excess load from two or more servers. In addition to providing Layer 4 load balancing, ADCs can manage Layer 7 for content switching, and also provide SSL offload and acceleration. They tend to offer more advanced features such as content redirection as well as server health monitoring. An Application delivery controller may also be known as a Web switch, URL switch, Web content switch, content switch and Layer 7 switch.\r\nToday, advanced application delivery controllers and intelligent load balancers are not only affordable, but the consolidation of Layer 4-7 load balancing and content switching, and server offload capabilities such as SSL, data caching and compression provides companies with cost-effective out-of-the-box infrastructure.\r\nFor enterprise organizations (companies with 1,000 or more employees), integrating best-of-breed network infrastructure is commonplace. However best-of-breed does not equate with deploying networks with enterprise-specific features and expensive products, but rather, deploying products that are purpose-built, with the explicit features, performance, reliability and scalability created specifically for the companies of all sizes.\r\nIn general, businesses of all sizes are inclined to purchase “big brand” products. However, smaller vendors that offer products within the same category can provide the optimal performance, features and reliability required, with the same benefits - at a lower cost.\r\nFor the enterprise market, best-of-breed comes with a high Total Cost of Ownership (TCO), since deploying products from various manufacturers requires additional training, maintenance and support. Kemp can help SMBs lower their TCO, and help them build reliable, high performance and scalable web and application infrastructure. Kemp products have a high price/performance value for SMBs. Our products are purpose-built for SMB businesses for dramatically less than the price of “big name” ADC and SLB vendors who are developing features that enterprise customers might use.","materialsDescription":" <span style=\"font-weight: bold;\">What are application delivery controllers?</span>\r\nApplication Delivery Controllers (ADCs) are the next stage in the development of server load balancing solutions. ADCs allow you to perform not only the tasks of balancing user requests between servers, but also incorporate mechanisms that increase the performance, security and resiliency of applications, as well as ensure their scalability.\r\n<span style=\"font-weight: bold;\">And what other possibilities do application controllers have?</span>\r\nIn addition to the function of uniform distribution of user requests, application delivery controllers have many other interesting features. They can provide around-the-clock availability of services, improve web application performance up to five times, reduce risks when launching new services, protect confidential data, and publish internal applications to the outside with secure external access (a potential replacement for outgoing Microsoft TMG).\r\nOne of the most important functions of application delivery controllers, which distinguish them from simple load balancers, is the presence of a functional capable of processing information issued to the user based on certain rules.\r\n<span style=\"font-weight: bold;\">What are the prerequisites for implementing application delivery controllers in a particular organization?</span>\r\nA number of factors can determine the criteria for deciding whether to implement application controllers in your organization. First, this is the poor performance of web services, which is a long download of content, frequent hangs and crashes. Secondly, such a prerequisite can be interruptions in the work of services and communication channels, expressed in failures in the transmitting and receiving equipment that ensures the operation of the data transmission network, as well as failures in the operation of servers.\r\nIn addition, it is worth thinking about implementing application delivery controllers if you use Microsoft TMG or Cisco ACE products, since they are no longer supported by the manufacturer. A prerequisite for the implementation of ADC may be the launch of new large web projects, since this process will inevitably entail the need to ensure the operability of this web project with the maintenance of high fault tolerance and performance.\r\nAlso, controllers are needed when you need to provide fault tolerance, continuous availability and high speed of applications that are consolidated in the data center. A similar situation arises when it is necessary to build a backup data center: here you also need to ensure fault tolerance between several data centers located in different cities.\r\n<span style=\"font-weight: bold;\">What are the prospects for the introduction of application controllers in Russia and in the world?</span>\r\nGartner's research shows that there have recently been marked changes in the market for products that offer load balancing mechanisms. In this segment, user demand shifts from servers implementing a simple load balancing mechanism to devices offering richer functionality.\r\nGartner: “The era of load balancing has long gone, and companies need to focus on products that offer richer application delivery functionality.”\r\nIn Russia, due to the specifics of the internal IT market, application controllers are implemented mainly because of the presence of some specific functionality, and not because of the comprehensive solution for delivering applications in general, which this product offers. The main task for which application delivery controllers are now most often sold is the same load balancing function as before.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Application_Delivery_Controller_load_balancer_appliance.png"},{"id":39,"title":"IaaS - Infrastructure as a Service","alias":"iaas-infrastructure-as-a-service","description":"<span style=\"font-weight: bold;\">Infrastructure as a service</span> (IaaS) are online services that provide high-level APIs used to dereference various low-level details of underlying network infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc. A hypervisor, such as Xen, Oracle VirtualBox, Oracle VM, KVM, VMware ESX/ESXi, or Hyper-V, LXD, runs the virtual machines as guests. Pools of hypervisors within the cloud operational system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.\r\nTypically IaaS solutions involve the use of a cloud orchestration technology like Open Stack, Apache Cloudstack or Open Nebula. This manages the creation of a virtual machine and decides on which hypervisor (i.e. physical host) to start it, enables VM migration features between hosts, allocates storage volumes and attaches them to VMs, usage information for billing and lots more.\r\nAn alternative to hypervisors are Linux containers, which run in isolated partitions of a single Linux kernel running directly on the physical hardware. Linux cgroups and namespaces are the underlying Linux kernel technologies used to isolate, secure and manage the containers. Containerisation offers higher performance than virtualization, because there is no hypervisor overhead. Also, container capacity auto-scales dynamically with computing load, which eliminates the problem of over-provisioning and enables usage-based billing.\r\nIaaS clouds often offer additional resources such as a virtual-machine disk-image library, raw block storage, file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles.\r\nAccording to the Internet Engineering Task Force (IETF), the most basic cloud-service model is that of providers offering IT infrastructure – virtual machines and other resources – as a service to subscribers.\r\nIaaS cloud providers supply these resources on-demand from their large pools of equipment installed in data centers. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks). To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud infrastructure providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">Infrastructure as a Service Benefits&nbsp;</span></h1>\r\n<span style=\"font-weight: bold; \">Cost savings:</span> An obvious benefit of moving to the managed IaaS model is lower infrastructure costs. No longer do organizations have the responsibility of ensuring uptime, maintaining hardware and networking equipment, or replacing old equipment. IaaS&nbsp; technology also saves enterprises from having to buy more capacity to deal with sudden business spikes. Organizations with a smaller IT infrastructure generally require a smaller IT staff as well. The pay-as-you-go model also provides significant cost savings. \r\n<span style=\"font-weight: bold; \">Scalability and flexibility:</span> One of the greatest benefits of IaaS is the ability to scale up and down quickly in response to an enterprise’s requirements. Infrastructure as a Service providers generally have the latest, most powerful storage, servers and networking technology to accommodate the needs of their customers. This on-demand scalability provides added flexibility and greater agility to respond to changing opportunities and requirements. \r\n<span style=\"font-weight: bold; \">Faster time to market:</span> Competition is strong in every sector, and time to market is one of the best ways to beat the competition. Because IaaS vendors elasticity and scalability, organizations can ramp up and get the job done (and the product or service to market) more rapidly.\r\n<span style=\"font-weight: bold; \">Support for DR, BC and high availability:</span> While every enterprise has some type of disaster recovery plan, the technology behind those plans is often expensive and unwieldy. Organizations with several disparate locations often have different disaster recovery and business continuity plans and technologies, making management virtually impossible.\r\n<span style=\"font-weight: bold; \">Focus on business growth:</span> Time, money and energy spent making technology decisions and hiring staff to manage and maintain the technology infrastructure is time not spent on growing the business. By moving infrastructure to a global infrastructure services, organizations can focus their time and resources where they belong, on developing innovations in applications and solutions.\r\n<h1 class=\"align-center\">IaaS, PaaS and SaaS: What’s the Difference?</h1>\r\nPlatform as a Service (PaaS) is the next step up from IaaS products, where the provider also supplies the operating environment including the operating system, application services, middleware and other ‘runtimes’ for cloud users. It’s used for development environments where the business can focus on creating an app but wants someone else to maintain the deployment platform. It means you have much simpler workloads but you can’t necessarily be as flexible as you want.\r\nAt the highest level of orchestration is Software as a Service. In SaaS infrastructure applications are accessed on demand. Here you just open your browser and go, consuming software rather than installing and running it. A user simply logs on to access the provider’s application. Users can decide how the app will work but pretty much everything else is the responsibility of the software provider.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":43,"title":"Data Encryption","alias":"data-encryption","description":"<span style=\"font-weight: bold;\">Data encryption</span> translates data into another form, or code, so that only people with access to a secret key (formally called a decryption key) or password can read it. Encrypted data is commonly referred to as ciphertext, while unencrypted data is called plaintext. Currently, encryption is one of the most popular and effective data security methods used by organizations. \r\nTwo main types of data encryption exist - <span style=\"font-weight: bold;\">asymmetric encryption</span>, also known as public-key encryption, and <span style=\"font-weight: bold;\">symmetric encryption</span>.<br />The purpose of data encryption is to protect digital data confidentiality as it is stored on computer systems and transmitted using the internet or other computer networks. The outdated data encryption standard (DES) has been replaced by modern encryption algorithms that play a critical role in the security of IT systems and communications.\r\nThese algorithms provide confidentiality and drive key security initiatives including authentication, integrity, and non-repudiation. Authentication allows for the verification of a message’s origin, and integrity provides proof that a message’s contents have not changed since it was sent. Additionally, non-repudiation ensures that a message sender cannot deny sending the message.\r\nData protection software for data encryption can provide encryption of devices, email, and data itself. In many cases, these encryption functionalities are also met with control capabilities for devices, email, and data. \r\nCompanies and organizations face the challenge of protecting data and preventing data loss as employees use external devices, removable media, and web applications more often as a part of their daily business procedures. Sensitive data may no longer be under the company’s control and protection as employees copy data to removable devices or upload it to the cloud. As a result, the best data loss prevention solutions prevent data theft and the introduction of malware from removable and external devices as well as web and cloud applications. In order to do so, they must also ensure that devices and applications are used properly and that data is secured by auto-encryption even after it leaves the organization.\r\nEncryption software program encrypts data or files by working with one or more encryption algorithms. Security personnel use it to protect data from being viewed by unauthorized users.\r\nTypically, each data packet or file encrypted via data encryption programs requires a key to be decrypted to its original form. This key is generated by the software itself and shared between the data/file sender and receiver. Thus, even if the encrypted data is extracted or compromised, its original content cannot be retrieved without the encryption key. File encryption, email encryption, disk encryption and network encryption are widely used types of data encryption software.<br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is Encryption software?</span></h1>\r\nEncryption software is software that uses cryptography to prevent unauthorized access to digital information. Cryptography is used to protect digital information on computers as well as the digital information that is sent to other computers over the Internet.There are many software products which provide encryption. Software encryption uses a cipher to obscure the content into ciphertext. One way to classify this type of software is by the type of cipher used. Ciphers can be divided into two categories: <span style=\"font-weight: bold;\">public key ciphers</span> (also known as asymmetric ciphers), and <span style=\"font-weight: bold;\">symmetric key ciphers</span>. Encryption software can be based on either public key or symmetric key encryption.\r\nAnother way to classify crypto software is to categorize its purpose. Using this approach, software encryption may be classified into software which encrypts &quot;<span style=\"font-weight: bold;\">data in transit</span>&quot; and software which encrypts &quot;<span style=\"font-weight: bold;\">data at rest</span>&quot;. Data in transit generally uses public key ciphers, and data at rest generally uses symmetric key ciphers.\r\nSymmetric key ciphers can be further divided into stream ciphers and block ciphers. Stream ciphers typically encrypt plaintext a bit or byte at a time, and are most commonly used to encrypt real-time communications, such as audio and video information. The key is used to establish the initial state of a keystream generator, and the output of that generator is used to encrypt the plaintext. Block cipher algorithms split the plaintext into fixed-size blocks and encrypt one block at a time. For example, AES processes 16-byte blocks, while its predecessor DES encrypted blocks of eight bytes.<br />There is also a well-known case where PKI is used for data in transit of data at rest.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How Data Encryption is used?</span></h1>\r\nThe purpose of data encryption is to deter malicious or negligent parties from accessing sensitive data. An important line of defense in a cybersecurity architecture, encryption makes using intercepted data as difficult as possible. It can be applied to all kinds of data protection needs ranging from classified government intel to personal credit card transactions. Data encryption software, also known as an encryption algorithm or cipher, is used to develop an encryption scheme which theoretically can only be broken with large amounts of computing power.\r\nEncryption is an incredibly important tool for keeping your data safe. When your files are encrypted, they are completely unreadable without the correct encryption key.&nbsp; If someone steals your encrypted files, they won’t be able to do anything with them.\r\nThere different types of encryption: hardware and software. Both offer different advantages. So, what are these methods and why do they matter?\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Software Encryption</span></h1>\r\n<p class=\"align-left\">As the name implies, software encryption uses features of encryption software to encrypt your data. Cryptosoft typically relies on a password; give the right password, and your files will be decrypted, otherwise they remain locked. With encryption enabled, it is passed through a special algorithm that scrambles your data as it is written to disk. The same software then unscrambles data as it is read from the disk for an authenticated user.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Crypto programs is typically quite cheap to implement, making it very popular with developers. In addition, software-based encryption routines do not require any additional hardware.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Types of encryption software is only as secure as the rest of your computer or smartphone. If a hacker can crack your password, the encryption is immediately undone.<br />Software encryption tools also share the processing resources of your computer, which can cause the entire machine to slow down as data is encrypted/decrypted. You will also find that opening and closing encrypted files is much slower than normal because the process is relatively resource intensive, particularly for higher levels of encryption</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Hardware encryption</span></h1>\r\n<p class=\"align-left\">At the heart of hardware encryption is a separate processor dedicated to the task of authentication and encryption. Hardware encryption is increasingly common on mobile devices. <br />The encryption protection technology still relies on a special key to encrypt and decrypt data, but this is randomly generated by the encryption processor. Often times, hardware encryption devices replace traditional passwords with biometric logons (like fingerprints) or a PIN number that is entered on an attached keypad<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Hardware offers strong encryption, safer than software solutions because the encryption process is separate from the rest of the machine. This makes it much harder to intercept or break. </p>\r\n<p class=\"align-left\">The use of a dedicated processor also relieves the burden on the rest of your device, making the encryption and decryption process much faster.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Typically, hardware-based encrypted storage is much more expensive than a software encryption tools. <br />If the hardware decryption processor fails, it becomes extremely hard to access your information.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">The Data Recovery Challenge. </span>Encrypted data is a challenge to recover. Even by recovering the raw sectors from a failed drive, it is still encrypted, which means it is still unreadable. </p>\r\n<p class=\"align-left\">Hardware encrypted devices don’t typically have these additional recovery options. Many have a design to prevent decryption in the event of a component failure, stopping hackers from disassembling them. The fastest and most effective way to deal with data loss on an encrypted device is to ensure you have a complete backup stored somewhere safe. For your PC, this may mean copying data to another encrypted device. For other devices, like your smartphone, backing up to the Cloud provides a quick and simple economy copy that you can restore from. As an added bonus, most Cloud services now encrypt their users’ data too. <br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Encryption.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://aws.amazon.com/ru/partners/success/nasa-image-library/","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":821,"title":"AWS Lambda for mobile app analytics and engagement company","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-style: italic;\">&quot;With AWS Lambda, our various engineering teams can tap into a parallel data stream to create microservices independently from the main analytics application. It helps us get new services to our customers faster. For a startup, faster time to market is key&quot;,</span> Mohit Dilawari, Director of Engineering<br /><br /><span style=\"font-weight: bold;\">The Challenge</span><br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Supports pipeline with billions of data points uploaded every day from different mobile applications running Localytics analytics software.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Engineering team needed to access subsets of data for creating new services, but this led to additional capacity planning, utilization monitoring, and infrastructure management.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Platform team wanted to enable self-service for engineering teams.</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Before using Amazon Kinesis and Amazon Lambda, the main analytics processing service for Localytics had to be updated when a microservice was added.<br /><br /><span style=\"font-weight: bold;\">The Solution</span><br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Uses AWS to send about 100 billion data points monthly through Elastic Load Balancing to Amazon Simple Queue Service, then to Amazon Elastic Compute Cloud, and finally into an Amazon Kinesis stream.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">For each new feature of the marketing software, a new microservice using AWS Lambda is created to access the Amazon Kinesis data stream. Each microservice can access the data stream in parallel with others.</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">With Amazon Kinesis and Amazon Lambda deployed, Localytics puts a subset of data into a Kinesis stream, which different microservices teams can use to build their own Lambda microservices without needing to notify or consult the analytics team.<br /><br /><span style=\"font-weight: bold;\">The Benefits</span><br /></span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Decouples product engineering efforts from the platform analytics pipeline, enabling creation of new microservices to access data stream without the need to be bundled with the main analytics application.</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Eliminates the need to provision and manage infrastructure to run each microservice .</span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Lambda automatically scales up and down with load, processing tens of billions of data points monthly. </span></li></ul>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Speeds time to market for new customer services, since each feature is a new microservice that can run and scale independently of every other microservice.</span></li></ul>","alias":"aws-lambda-for-mobile-app-analytics-and-engagement-company","roi":0,"seo":{"title":"AWS Lambda for mobile app analytics and engagement company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-style: italic;\">&quot;With AWS Lambda, our various engineering teams can tap into a parallel data stream to create microservices independently from the main analytics application. It helps us get new ser","og:title":"AWS Lambda for mobile app analytics and engagement company","og:description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-style: italic;\">&quot;With AWS Lambda, our various engineering teams can tap into a parallel data stream to create microservices independently from the main analytics application. It helps us get new ser"},"deal_info":"","user":{"id":5674,"title":"Localytics","logoURL":"https://old.roi4cio.com/uploads/roi/company/localytics.jpg","alias":"localytics","address":"","roles":[],"description":" Localytics is a web and mobile app analytics and engagement company, with major brands such as ESPN, eBay, Fox, Salesforce, RueLaLa and the New York Times using its marketing and analytics tools to understand how apps are performing and to engage with new and existing customers. The Boston-based company’s software is used in more than 37,000 apps on more than three billion devices worldwide.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.localytics.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Localytics","keywords":"","description":" Localytics is a web and mobile app analytics and engagement company, with major brands such as ESPN, eBay, Fox, Salesforce, RueLaLa and the New York Times using its marketing and analytics tools to understand how apps are performing and to engage with new and","og:title":"Localytics","og:description":" Localytics is a web and mobile app analytics and engagement company, with major brands such as ESPN, eBay, Fox, Salesforce, RueLaLa and the New York Times using its marketing and analytics tools to understand how apps are performing and to engage with new and","og:image":"https://old.roi4cio.com/uploads/roi/company/localytics.jpg"},"eventUrl":""},"supplier":{"id":176,"title":"Amazon Web Services","logoURL":"https://old.roi4cio.com/uploads/roi/company/aws_logo.png","alias":"amazon-web-services","address":"","roles":[],"description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud services deployed on the basis of more than a hundred of its own data centers located in the United States, Europe, Brazil, Singapore, Japan, and Australia. Services include computing power, secure storage, analytics, mobile applications, databases, IoT solutions, and more. Customers pay only for the services they consume, dynamically expanding or contracting cloud resources as needed.</span> \r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\"><span lang=\"en\">Through</span></span> cloud computing, companies do not need to pre-plan the use of servers and other IT infrastructure and pay for all this for several weeks or months in advance. Instead, they can deploy hundreds or thousands of servers in minutes and achieve results quickly.\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\">Today, Amazon Web Services provides a highly reliable, scalable, infrastructure platform in the cloud that powers hundreds of thousands of organizations in every industry and government in nearly every country in the world.</span>","companyTypes":[],"products":{},"vendoredProductsCount":36,"suppliedProductsCount":36,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":18,"vendorImplementationsCount":20,"vendorPartnersCount":0,"supplierPartnersCount":4,"b4r":0,"categories":{},"companyUrl":"http://aws.amazon.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Amazon Web Services","keywords":"Amazon, services, known, computing, also, tools, Services, than","description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud s","og:title":"Amazon Web Services","og:description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud s","og:image":"https://old.roi4cio.com/uploads/roi/company/aws_logo.png"},"eventUrl":""},"vendors":[{"id":176,"title":"Amazon Web Services","logoURL":"https://old.roi4cio.com/uploads/roi/company/aws_logo.png","alias":"amazon-web-services","address":"","roles":[],"description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. Since 2006, the company has been offering customers various elements of a virtual IT infrastructure in the form of web services. Today AWS offers about 70 cloud services deployed on the basis of more than a hundred of its own data centers located in the United States, Europe, Brazil, Singapore, Japan, and Australia. Services include computing power, secure storage, analytics, mobile applications, databases, IoT solutions, and more. Customers pay only for the services they consume, dynamically expanding or contracting cloud resources as needed.</span> \r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\"><span lang=\"en\">Through</span></span> cloud computing, companies do not need to pre-plan the use of servers and other IT infrastructure and pay for all this for several weeks or months in advance. Instead, they can deploy hundreds or thousands of servers in minutes and achieve results quickly.\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<span lang=\"EN-US\">Today, Amazon Web Services provides a highly reliable, scalable, infrastructure platform in the cloud that powers hundreds of thousands of organizations in every industry and government in nearly every country in the world.</span>","companyTypes":[],"products":{},"vendoredProductsCount":36,"suppliedProductsCount":36,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":18,"vendorImplementationsCount":20,"vendorPartnersCount":0,"supplierPartnersCount":4,"b4r":0,"categories":{},"companyUrl":"http://aws.amazon.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Amazon Web Services","keywords":"Amazon, services, known, computing, also, tools, Services, than","description":"&nbsp;<span lang=\"EN-US\">Amazon Web Services (AWS) is the world's largest cloud service provider. 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It can handle the varying load of your application traffic in a single Availability Zone or across multiple Availability Zones. Elastic Load Balancing offers three types of load balancers that all feature the high availability, automatic scaling, and robust security necessary to make your applications fault tolerant. \r\n\r\n<span style=\"font-weight: bold; \">Elastic Load Balancing Products</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Application Load Balancer</span></span>\r\nApplication Load Balancer is best suited for load balancing of HTTP and HTTPS traffic and provides advanced request routing targeted at the delivery of modern application architectures, including microservices and containers. Operating at the individual request level (Layer 7), Application Load Balancer routes traffic to targets within Amazon Virtual Private Cloud (Amazon VPC) based on the content of the request.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Network Load Balancer</span></span>\r\nNetwork Load Balancer is best suited for load balancing of TCP traffic where extreme performance is required. Operating at the connection level (Layer 4), Network Load Balancer routes traffic to targets within Amazon Virtual Private Cloud (Amazon VPC) and is capable of handling millions of requests per second while maintaining ultra-low latencies. Network Load Balancer is also optimized to handle sudden and volatile traffic patterns.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Classic Load Balancer</span></span>\r\nClassic Load Balancer provides basic load balancing across multiple Amazon EC2 instances and operates at both the request level and connection level. Classic Load Balancer is intended for applications that were built within the EC2-Classic network.\r\n\r\n<span style=\"font-weight: bold;\">BENEFITS</span>\r\n<span style=\"font-weight: bold; \">Highly Available</span>\r\nElastic Load Balancing automatically distributes incoming traffic across multiple targets – Amazon EC2 instances, containers, and IP addresses – in multiple Availability Zones and ensures only healthy targets receive traffic. Elastic Load Balancing can also load balance across a Region, routing traffic to healthy targets in different Availability Zones.\r\n<span style=\"font-weight: bold; \">Secure</span>\r\nElastic Load Balancing works with Amazon Virtual Private Cloud (VPC) to provide robust security features, including integrated certificate management and SSL decryption. Together, they give you the flexibility to centrally manage SSL settings and offload CPU intensive workloads from your applications.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\r\n<span style=\"font-weight: bold; \">Elastic</span>\r\nElastic Load Balancing is capable of handling rapid changes in network traffic patterns. Additionally, deep integration with Auto Scaling ensures sufficient application capacity to meet varying levels of application load without requiring manual intervention.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;\r\n<span style=\"font-weight: bold; \">Flexible</span>\r\nElastic Load Balancing also allows you to use IP addresses to route requests to application targets. This offers you flexibility in how you virtualize your application targets, allowing you to host more applications on the same instance. This also enables these applications to have individual security groups and use the same network port to further simplify inter-application communication in microservices based architecture.\r\n<span style=\"font-weight: bold; \">Robust Monitoring and Auditing</span>\r\nElastic Load Balancing allows you to monitor your applications and their performance in real time with Amazon CloudWatch metrics, logging, and request tracing. This improves visibility into the behavior of your applications, uncovering issues and identifying performance bottlenecks in your application stack at the granularity of an individual request.\r\n<span style=\"font-weight: bold; \">Hybrid Load Balancing</span>\r\nElastic Load Balancing offers ability to load balance across AWS and on-premises resources using the same load balancer. This makes it easy for you to migrate, burst, or failover on-premises applications to the cloud.","shortDescription":"Amazon Elastic Load Balancing - Achieve fault tolerance for any application by ensuring scalability, performance, and security.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Elastic Load Balancing (ELB)","keywords":"Load, Balancing, Elastic, traffic, Amazon, Balancer, load, applications","description":"Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. It can handle the varying load of your application traffic in a single Availability Zone or acros","og:title":"Amazon Elastic Load Balancing (ELB)","og:description":"Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. It can handle the varying load of your application traffic in a single Availability Zone or acros"},"eventUrl":"","translationId":1246,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":" Application Delivery Controllers are the next generation of load balancers, and are typically located between the firewall/router and the web server farm. An application delivery controller is a network device that helps sites direct user traffic to remove excess load from two or more servers. In addition to providing Layer 4 load balancing, ADCs can manage Layer 7 for content switching, and also provide SSL offload and acceleration. They tend to offer more advanced features such as content redirection as well as server health monitoring. An Application delivery controller may also be known as a Web switch, URL switch, Web content switch, content switch and Layer 7 switch.\r\nToday, advanced application delivery controllers and intelligent load balancers are not only affordable, but the consolidation of Layer 4-7 load balancing and content switching, and server offload capabilities such as SSL, data caching and compression provides companies with cost-effective out-of-the-box infrastructure.\r\nFor enterprise organizations (companies with 1,000 or more employees), integrating best-of-breed network infrastructure is commonplace. However best-of-breed does not equate with deploying networks with enterprise-specific features and expensive products, but rather, deploying products that are purpose-built, with the explicit features, performance, reliability and scalability created specifically for the companies of all sizes.\r\nIn general, businesses of all sizes are inclined to purchase “big brand” products. However, smaller vendors that offer products within the same category can provide the optimal performance, features and reliability required, with the same benefits - at a lower cost.\r\nFor the enterprise market, best-of-breed comes with a high Total Cost of Ownership (TCO), since deploying products from various manufacturers requires additional training, maintenance and support. Kemp can help SMBs lower their TCO, and help them build reliable, high performance and scalable web and application infrastructure. Kemp products have a high price/performance value for SMBs. Our products are purpose-built for SMB businesses for dramatically less than the price of “big name” ADC and SLB vendors who are developing features that enterprise customers might use.","materialsDescription":" <span style=\"font-weight: bold;\">What are application delivery controllers?</span>\r\nApplication Delivery Controllers (ADCs) are the next stage in the development of server load balancing solutions. ADCs allow you to perform not only the tasks of balancing user requests between servers, but also incorporate mechanisms that increase the performance, security and resiliency of applications, as well as ensure their scalability.\r\n<span style=\"font-weight: bold;\">And what other possibilities do application controllers have?</span>\r\nIn addition to the function of uniform distribution of user requests, application delivery controllers have many other interesting features. They can provide around-the-clock availability of services, improve web application performance up to five times, reduce risks when launching new services, protect confidential data, and publish internal applications to the outside with secure external access (a potential replacement for outgoing Microsoft TMG).\r\nOne of the most important functions of application delivery controllers, which distinguish them from simple load balancers, is the presence of a functional capable of processing information issued to the user based on certain rules.\r\n<span style=\"font-weight: bold;\">What are the prerequisites for implementing application delivery controllers in a particular organization?</span>\r\nA number of factors can determine the criteria for deciding whether to implement application controllers in your organization. First, this is the poor performance of web services, which is a long download of content, frequent hangs and crashes. Secondly, such a prerequisite can be interruptions in the work of services and communication channels, expressed in failures in the transmitting and receiving equipment that ensures the operation of the data transmission network, as well as failures in the operation of servers.\r\nIn addition, it is worth thinking about implementing application delivery controllers if you use Microsoft TMG or Cisco ACE products, since they are no longer supported by the manufacturer. A prerequisite for the implementation of ADC may be the launch of new large web projects, since this process will inevitably entail the need to ensure the operability of this web project with the maintenance of high fault tolerance and performance.\r\nAlso, controllers are needed when you need to provide fault tolerance, continuous availability and high speed of applications that are consolidated in the data center. A similar situation arises when it is necessary to build a backup data center: here you also need to ensure fault tolerance between several data centers located in different cities.\r\n<span style=\"font-weight: bold;\">What are the prospects for the introduction of application controllers in Russia and in the world?</span>\r\nGartner's research shows that there have recently been marked changes in the market for products that offer load balancing mechanisms. In this segment, user demand shifts from servers implementing a simple load balancing mechanism to devices offering richer functionality.\r\nGartner: “The era of load balancing has long gone, and companies need to focus on products that offer richer application delivery functionality.”\r\nIn Russia, due to the specifics of the internal IT market, application controllers are implemented mainly because of the presence of some specific functionality, and not because of the comprehensive solution for delivering applications in general, which this product offers. The main task for which application delivery controllers are now most often sold is the same load balancing function as before.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Application_Delivery_Controller_load_balancer_appliance.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1250,"logo":false,"scheme":false,"title":"AWS Lambda","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"amazon-lambda-function","companyTypes":[],"description":"AWS Lambda lets you run code without provisioning or managing servers. You pay only for the compute time you consume - there is no charge when your code is not running.\r\nYou can use AWS Lambda to extend other AWS services with custom logic, or create your own back-end services that operate at AWS scale, performance, and security. AWS Lambda can automatically run code in response to multiple events, such as HTTP requests via Amazon API Gateway, modifications to objects in Amazon S3 buckets, table updates in Amazon DynamoDB, and state transitions in AWS Step Functions.\r\nLambda runs your code on high-availability compute infrastructure and performs all the administration of the compute resources, including server and operating system maintenance, capacity provisioning and automatic scaling, code and security patch deployment, and code monitoring and logging. All you need to do is supply the code.\r\n<span style=\"font-weight: bold; \">Introducing AWS Lambda functions</span>\r\nThe code you run on AWS Lambda is called a “Lambda function.” After you create your Lambda function it is always ready to run as soon as it is triggered, similar to a formula in a spreadsheet. Each function includes your code as well as some associated configuration information, including the function name and resource requirements. Lambda functions are “stateless,” with no affinity to the underlying infrastructure, so that Lambda can rapidly launch as many copies of the function as needed to scale to the rate of incoming events.\r\nAfter you upload your code to AWS Lambda, you can associate your function with specific AWS resources (e.g. a particular Amazon S3 bucket, Amazon DynamoDB table, Amazon Kinesis stream, or Amazon SNS notification). Then, when the resource changes, Lambda will execute your function and manage the compute resources as needed in order to keep up with incoming requests.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">KEY PRODUCT FEATURES</span></span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Extend other AWS services with custom logic</span></span>\r\nAWS Lambda allows you to add custom logic to AWS resources such as Amazon S3 buckets and Amazon DynamoDB tables, making it easy to apply compute to data as it is enters or moves through the cloud.\r\nIt is easy to get started with AWS Lambda. First you create your function by uploading your code (or building it right in the Lambda console) and choosing the memory, timeout period, and AWS Identity and Access Management (IAM) role. Then, you specify the AWS resource to trigger the function, either a particular Amazon S3 bucket, Amazon DynamoDB table, or Amazon Kinesis stream. When the resource changes, Lambda will run your function and launch and manage the compute resources as needed in order to keep up with incoming requests.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Build custom back-end services</span></span>\r\nYou can use AWS Lambda to create new back-end services for your applications that are triggered on-demand using the Lambda API or custom API endpoints built using Amazon API Gateway. By using Lambda to process custom events instead of servicing these on the client, you can avoid client platform variations, reduce battery drain, and enable easier updates.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Bring your own code</span></span>\r\nWith AWS Lambda, there are no new languages, tools, or frameworks to learn. You can use any third party library, even native ones. AWS Lambda supports Java, Node.js, C#, and Python code, with support for other languages coming in the future.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Completely automated administration</span></span>\r\nAWS Lambda manages all the infrastructure to run your code on highly available, fault-tolerant infrastructure, freeing you to focus on building differentiated back-end services. With Lambda, you never have to update the underlying OS when a patch is released, or worry about resizing or adding new servers as your usage grows. AWS Lambda seamlessly deploys your code, does all the administration, maintenance, and security patches, and provides built-in logging and monitoring through Amazon CloudWatch.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Built-in fault tolerance</span></span>\r\nLambda has built-in fault tolerance. AWS Lambda maintains compute capacity across multiple Availability Zones in each region to help protect your code against individual machine or data center facility failures. Both AWS Lambda and the functions running on the service provide predictable and reliable operational performance. AWS Lambda is designed to provide high availability for both the service itself and for the functions it operates. There are no maintenance windows or scheduled downtimes.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Automatic scaling</span></span>\r\nAWS Lambda invokes your code only when needed and automatically scales to support the rate of incoming requests without requiring you to configure anything. There is no limit to the number of requests your code can handle. AWS Lambda typically starts running your code within milliseconds of an event, and since Lambda scales automatically, the performance remains consistently high as the frequency of events increases. Since your code is stateless, Lambda can start as many instances of it as needed without lengthy deployment and configuration delays.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Run code in response to Amazon CloudFront requests</span></span>\r\nWith Lambda@Edge, AWS Lambda can run your code across AWS locations globally in response to Amazon CloudFront events, such as requests for content to or from origin servers and viewers. This makes it easier to deliver richer, more personalized content to your end users with lower latency.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Orchestrate multiple functions</span></span>\r\nYou can coordinate multiple AWS Lambda functions for complex or long-running tasks by building workflows with AWS Step Functions. Step Functions lets you define workflows that trigger a collection of Lambda functions using sequential, parallel, branching, and error-handling steps. With Step Functions and Lambda, you can build stateful, long-running processes for applications and backends.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Integrated security model</span></span>\r\nAWS Lambda allows your code to securely access other AWS services through its built-in AWS SDK and integration with AWS Identity and Access Management (IAM). AWS Lambda runs your code within a VPC by default. You can optionally also configure AWS Lambda to access resources behind your own VPC, allowing you to leverage custom security groups and network access control lists to provide your Lambda functions access to your resources within a VPC.\r\nWS Lambda is SOC, HIPAA, PCI, ISO compliant. For the latest in Lambda certification and compliance readiness, please see the full services in scope.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pay per use</span></span>\r\nWith AWS Lambda you pay only for the requests served and the compute time required to run your code. Billing is metered in increments of 100 milliseconds, making it cost-effective and easy to scale automatically from a few requests per day to thousands per second.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Flexible resource model</span></span>\r\nYou choose the amount of memory you want to allocate to your functions and AWS Lambda allocates proportional CPU power, network bandwidth, and disk I/O.\r\n<br /><span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">BENEFITS</span></span>\r\n<span style=\"font-weight: bold; \">No servers to manage</span>\r\nAWS Lambda automatically runs your code without requiring you to provision or manage servers. Just write the code and upload it to Lambda.\r\n<span style=\"font-weight: bold; \">Continuous scaling</span>\r\nAWS Lambda automatically scales your application by running code in response to each trigger. Your code runs in parallel and processes each trigger individually, scaling precisely with the size of the workload.\r\n<span style=\"font-weight: bold; \">Subsecond metering</span>\r\nWith AWS Lambda, you are charged for every 100ms your code executes and the number of times your code is triggered. You don't pay anything when your code isn't running.\r\n\r\n","shortDescription":"AWS Lambda is a serverless compute service that runs your code in response to events and automatically manages the underlying compute resources for you.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"AWS Lambda","keywords":"code, your, Lambda, Amazon, compute, data, that, using","description":"AWS Lambda lets you run code without provisioning or managing servers. You pay only for the compute time you consume - there is no charge when your code is not running.\r\nYou can use AWS Lambda to extend other AWS services with custom logic, or create your own ","og:title":"AWS Lambda","og:description":"AWS Lambda lets you run code without provisioning or managing servers. You pay only for the compute time you consume - there is no charge when your code is not running.\r\nYou can use AWS Lambda to extend other AWS services with custom logic, or create your own "},"eventUrl":"","translationId":1250,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3158,"logo":false,"scheme":false,"title":"Amazon Simple Queue Service (SQS)","vendorVerified":0,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"amazon-simple-queue-service-sqs","companyTypes":[],"description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operating message oriented middleware, and empowers developers to focus on differentiating work. Using SQS, you can send, store, and receive messages between software components at any volume, without losing messages or requiring other services to be available. Get started with SQS in minutes using the AWS console, Command Line Interface or SDK of your choice, and three simple commands.\r\nSQS offers two types of message queues. Standard queues offer maximum throughput, best-effort ordering, and at-least-once delivery. SQS FIFO queues are designed to guarantee that messages are processed exactly once, in the exact order that they are sent.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">FEATURES:</span></span>\r\n<span style=\"font-weight: bold; \">Queue types</span>\r\nAmazon SQS offers two queue types for different application requirements:\r\n<span style=\"font-weight: bold; \">Standard Queues</span>\r\n<span style=\"font-weight: bold; \">Unlimited Throughput:</span> Standard queues support a nearly unlimited number of transactions per second (TPS) per API action.\r\n<span style=\"font-weight: bold; \">At-Least-Once Delivery:</span> A message is delivered at least once, but occasionally more than one copy of a message is delivered.\r\n<span style=\"font-weight: bold; \">Best-Effort Ordering:</span> Occasionally, messages might be delivered in an order different from which they were sent.\r\nYou can use standard message queues in many scenarios, as long as your application can process messages that arrive more than once and out of order, for example:\r\n<ul><li>Decouple live user requests from intensive background work: Let users upload media while resizing or encoding it.</li><li>Allocate tasks to multiple worker nodes: Process a high number of credit card validation requests.</li><li>Batch messages for future processing: Schedule multiple entries to be added to a database.</li></ul>\r\n<span style=\"font-weight: bold; \">FIFO Queues</span>\r\n<span style=\"font-weight: bold; \">High Throughput:</span> By default, FIFO queues support up to 300 messages per second (300 send, receive, or delete operations per second). When you batch 10 messages per operation (maximum), FIFO queues can support up to 3,000 messages per second.\r\n<span style=\"font-weight: bold; \">Exactly-Once Processing:</span> A message is delivered once and remains available until a consumer processes and deletes it. Duplicates aren't introduced into the queue.\r\n<span style=\"font-weight: bold; \">First-In-First-Out Delivery:</span> The order in which messages are sent and received is strictly preserved (i.e. First-In-First-Out).\r\nFIFO queues are designed to enhance messaging between applications when the order of operations and events is critical, or where duplicates can't be tolerated, for example:\r\n<ul><li>Ensure that user-entered commands are executed in the right order.</li><li>Display the correct product price by sending price modifications in the right order.</li><li>Prevent a student from enrolling in a course before registering for an account.</li></ul>\r\n<span style=\"font-weight: bold; \">Functionality</span>\r\n<ul><li><span style=\"font-weight: bold; \">Unlimited queues and messages:</span> Create unlimited Amazon SQS queues with an unlimited number of message in any region</li><li><span style=\"font-weight: bold; \">Payload Size:</span> Message payloads can contain up to 256KB of text in any format. Each 64KB ‘chunk’ of payload is billed as 1 request. For example, a single API call with a 256KB payload will be billed as four requests. To send messages larger than 256KB, you can use the Amazon SQS Extended Client Library for Java, which uses Amazon S3 to store the message payload. A reference to the message payload is sent using SQS.</li><li><span style=\"font-weight: bold; \">Batches:</span> Send, receive, or delete messages in batches of up to 10 messages or 256KB. Batches cost the same amount as single messages, meaning SQS can be even more cost effective for customers that use batching.</li><li><span style=\"font-weight: bold; \">Long polling:</span> Reduce extraneous polling to minimize cost while receiving new messages as quickly as possible. When your queue is empty, long-poll requests wait up to 20 seconds for the next message to arrive. Long poll requests cost the same amount as regular requests.</li><li><span style=\"font-weight: bold; \">Retain messages in queues for up to 14 days.</span></li><li><span style=\"font-weight: bold; \">Send and read messages simultaneously.</span></li><li><span style=\"font-weight: bold; \">Message locking:</span> When a message is received, it becomes “locked” while being processed. This keeps other computers from processing the message simultaneously. If the message processing fails, the lock will expire and the message will be available again.</li><li><span style=\"font-weight: bold; \">Queue sharing:</span> Securely share Amazon SQS queues anonymously or with specific AWS accounts. Queue sharing can also be restricted by IP address and time-of-day.</li><li><span style=\"font-weight: bold; \">Server-side encryption (SSE):</span> Protect the contents of messages in Amazon SQS queues using keys managed in the AWS Key Management Service (AWS KMS). SSE encrypts messages as soon as Amazon SQS receives them. The messages are stored in encrypted form and Amazon SQS decrypts messages only when they are sent to an authorized consumer.</li><li><span style=\"font-weight: bold; \">Dead Letter Queues (DLQ):</span> Handle messages that have not been successfully processed by a consumer with Dead Letter Queues. When the maximum receive count is exceeded for a message it will be moved to the DLQ associated with the original queue. Set up separate consumer processes for DLQs which can help analyze and understand why messages are getting stuck. DLQs must be of the same type as the source queue (standard or FIFO).</li></ul>\r\n<span style=\"font-weight: bold; \">Using Amazon SQS with other AWS infrastructure web services</span>\r\nAmazon SQS message queuing can be used with other AWS Services such as Redshift, DynamoDB, RDS, EC2, ECS, Lambda, and S3, to make distributed applications more scalable and reliable. Below are some common design patterns:\r\n<ul><li><span style=\"font-weight: bold; \">Work Queues:</span> Decouple components of a distributed application that may not all process the same amount of work simultaneously.</li><li><span style=\"font-weight: bold; \">Buffer and Batch Operations:</span> Add scalability and reliability to your architecture, and smooth out temporary volume spikes without losing messages or increasing latency.</li><li><span style=\"font-weight: bold; \">Request Offloading:</span> Move slow operations off of interactive request paths by enqueing the request.</li><li><span style=\"font-weight: bold; \">Fanout:</span> Combine SQS with Simple Notification Service (SNS) to send identical copies of a message to multiple queues in parallel.</li><li><span style=\"font-weight: bold; \">Priority:</span> Use separate queues to provide prioritization of work.</li><li>Scalability: Because message queues decouple your processes, it’s easy to scale up the send or receive rate of messages - simply add another process.</li><li><span style=\"font-weight: bold; \">Resiliency:</span> When part of your system fails, it doesn’t need to take the entire system down. Message queues decouple components of your system, so if a process that is reading messages from the queue fails, messages can still be added to the queue to be processed when the system recovers.</li></ul>\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">PRICING:</span></span>\r\n<ul><li>Pay only for what you use</li><li>No minimum fee</li></ul>\r\n<span style=\"font-weight: bold; \">Amazon SQS Free Tier</span>\r\nYou can get started with Amazon SQS for free. All customers can make 1 million Amazon SQS requests for free each month. Some applications might be able to operate within this Free Tier limit.\r\n<span style=\"font-weight: bold; \">How are Amazon SQS requests priced?</span>\r\nThe first 1 million monthly requests are free. After that, the pricing is as follows for all regions:\r\n<span style=\"font-weight: bold; \">Price per 1 Million Requests after Free Tier (Monthly)</span>\r\n<ul><li>Standard Queue $0.40 ($0.00000040 per request)</li><li>FIFO Queue $0.50 ($0.00000050 per request)</li></ul>\r\n<span style=\"font-weight: bold; \">How are Amazon SQS charges metered?</span>\r\n<span style=\"font-weight: bold; \">API Actions.</span> Every Amazon SQS action counts as a request.\r\n<span style=\"font-weight: bold; \">FIFO Requests.</span> API actions for sending, receiving, deleting, and changing visibility of messages from FIFO queues are charged at FIFO rates.&nbsp; All other API requests are charged at standard rates.\r\n<span style=\"font-weight: bold; \">Contents of Requests.</span> A single request can have from 1 to 10 messages, up to a maximum total payload of 256 KB.\r\n<span style=\"font-weight: bold; \">Size of Payloads.</span> Each 64 KB chunk of a payload is billed as 1 request (for example, an API action with a 256 KB payload is billed as 4 requests).\r\n<span style=\"font-weight: bold; \">Interaction with Amazon S3.</span> When using the Amazon SQS Extended Client Library to send payloads using Amazon S3, you incur Amazon S3 charges for any Amazon S3 storage you use to send message payloads.<br /><span style=\"font-weight: bold; \">Interaction with AWS KMS.</span> When using the AWS Key Management Service to manage keys for SQS server-side encryption, you incur charges for calls from Amazon SQS to AWS KMS.\r\n\r\n<span style=\"text-decoration: underline; \"><span style=\"font-weight: bold; \">BENEFITS:</span></span>\r\n<span style=\"font-weight: bold; \">Eliminate Administrative Overhead</span>\r\nAWS manages all ongoing operations and underlying infrastructure needed to provide a highly available and scalable message queuing service. With SQS, there is no upfront cost, no need to acquire, install, and configure messaging software, and no time-consuming build-out and maintenance of supporting infrastructure. SQS queues are dynamically created and scale automatically so you can build and grow applications quickly and efficiently.\r\n<span style=\"font-weight: bold; \">Reliably Deliver Messages</span>\r\nUse Amazon SQS to transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be available. SQS lets you decouple application components so that they run and fail independently, increasing the overall fault tolerance of the system. Multiple copies of every message are stored redundantly across multiple availability zones so that they are available whenever needed.\r\n<span style=\"font-weight: bold; \">Keep Sensitive Data Secure</span>\r\nYou can use Amazon SQS to exchange sensitive data between applications using server-side encryption (SSE) to encrypt each message body. Amazon SQS SSE integration with AWS Key Management Service (KMS) allows you to centrally manage the keys that protect SQS messages along with keys that protect your other AWS resources. AWS KMS logs every use of your encryption keys to AWS CloudTrail to help meet your regulatory and compliance needs.\r\n<span style=\"font-weight: bold;\">Scale Elastically and Cost-Effectively</span>\r\nAmazon SQS leverages the AWS cloud to dynamically scale based on demand. SQS scales elastically with your application so you don’t have to worry about capacity planning and pre-provisioning. There is no limit to the number of messages per queue, and standard queues provide nearly unlimited throughput. Costs are based on usage which provides significant cost saving versus the “always-on” model of self-managed messaging middleware.","shortDescription":"Amazon Simple Queue Service (SQS) - a fully managed message queues for microservices, distributed systems, and serverless applications.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Simple Queue Service (SQS)","keywords":"","description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operati","og:title":"Amazon Simple Queue Service (SQS)","og:description":"Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operati"},"eventUrl":"","translationId":3158,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":43,"title":"Data Encryption","alias":"data-encryption","description":"<span style=\"font-weight: bold;\">Data encryption</span> translates data into another form, or code, so that only people with access to a secret key (formally called a decryption key) or password can read it. Encrypted data is commonly referred to as ciphertext, while unencrypted data is called plaintext. Currently, encryption is one of the most popular and effective data security methods used by organizations. \r\nTwo main types of data encryption exist - <span style=\"font-weight: bold;\">asymmetric encryption</span>, also known as public-key encryption, and <span style=\"font-weight: bold;\">symmetric encryption</span>.<br />The purpose of data encryption is to protect digital data confidentiality as it is stored on computer systems and transmitted using the internet or other computer networks. The outdated data encryption standard (DES) has been replaced by modern encryption algorithms that play a critical role in the security of IT systems and communications.\r\nThese algorithms provide confidentiality and drive key security initiatives including authentication, integrity, and non-repudiation. Authentication allows for the verification of a message’s origin, and integrity provides proof that a message’s contents have not changed since it was sent. Additionally, non-repudiation ensures that a message sender cannot deny sending the message.\r\nData protection software for data encryption can provide encryption of devices, email, and data itself. In many cases, these encryption functionalities are also met with control capabilities for devices, email, and data. \r\nCompanies and organizations face the challenge of protecting data and preventing data loss as employees use external devices, removable media, and web applications more often as a part of their daily business procedures. Sensitive data may no longer be under the company’s control and protection as employees copy data to removable devices or upload it to the cloud. As a result, the best data loss prevention solutions prevent data theft and the introduction of malware from removable and external devices as well as web and cloud applications. In order to do so, they must also ensure that devices and applications are used properly and that data is secured by auto-encryption even after it leaves the organization.\r\nEncryption software program encrypts data or files by working with one or more encryption algorithms. Security personnel use it to protect data from being viewed by unauthorized users.\r\nTypically, each data packet or file encrypted via data encryption programs requires a key to be decrypted to its original form. This key is generated by the software itself and shared between the data/file sender and receiver. Thus, even if the encrypted data is extracted or compromised, its original content cannot be retrieved without the encryption key. File encryption, email encryption, disk encryption and network encryption are widely used types of data encryption software.<br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is Encryption software?</span></h1>\r\nEncryption software is software that uses cryptography to prevent unauthorized access to digital information. Cryptography is used to protect digital information on computers as well as the digital information that is sent to other computers over the Internet.There are many software products which provide encryption. Software encryption uses a cipher to obscure the content into ciphertext. One way to classify this type of software is by the type of cipher used. Ciphers can be divided into two categories: <span style=\"font-weight: bold;\">public key ciphers</span> (also known as asymmetric ciphers), and <span style=\"font-weight: bold;\">symmetric key ciphers</span>. Encryption software can be based on either public key or symmetric key encryption.\r\nAnother way to classify crypto software is to categorize its purpose. Using this approach, software encryption may be classified into software which encrypts &quot;<span style=\"font-weight: bold;\">data in transit</span>&quot; and software which encrypts &quot;<span style=\"font-weight: bold;\">data at rest</span>&quot;. Data in transit generally uses public key ciphers, and data at rest generally uses symmetric key ciphers.\r\nSymmetric key ciphers can be further divided into stream ciphers and block ciphers. Stream ciphers typically encrypt plaintext a bit or byte at a time, and are most commonly used to encrypt real-time communications, such as audio and video information. The key is used to establish the initial state of a keystream generator, and the output of that generator is used to encrypt the plaintext. Block cipher algorithms split the plaintext into fixed-size blocks and encrypt one block at a time. For example, AES processes 16-byte blocks, while its predecessor DES encrypted blocks of eight bytes.<br />There is also a well-known case where PKI is used for data in transit of data at rest.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How Data Encryption is used?</span></h1>\r\nThe purpose of data encryption is to deter malicious or negligent parties from accessing sensitive data. An important line of defense in a cybersecurity architecture, encryption makes using intercepted data as difficult as possible. It can be applied to all kinds of data protection needs ranging from classified government intel to personal credit card transactions. Data encryption software, also known as an encryption algorithm or cipher, is used to develop an encryption scheme which theoretically can only be broken with large amounts of computing power.\r\nEncryption is an incredibly important tool for keeping your data safe. When your files are encrypted, they are completely unreadable without the correct encryption key.&nbsp; If someone steals your encrypted files, they won’t be able to do anything with them.\r\nThere different types of encryption: hardware and software. Both offer different advantages. So, what are these methods and why do they matter?\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Software Encryption</span></h1>\r\n<p class=\"align-left\">As the name implies, software encryption uses features of encryption software to encrypt your data. Cryptosoft typically relies on a password; give the right password, and your files will be decrypted, otherwise they remain locked. With encryption enabled, it is passed through a special algorithm that scrambles your data as it is written to disk. The same software then unscrambles data as it is read from the disk for an authenticated user.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Crypto programs is typically quite cheap to implement, making it very popular with developers. In addition, software-based encryption routines do not require any additional hardware.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Types of encryption software is only as secure as the rest of your computer or smartphone. If a hacker can crack your password, the encryption is immediately undone.<br />Software encryption tools also share the processing resources of your computer, which can cause the entire machine to slow down as data is encrypted/decrypted. You will also find that opening and closing encrypted files is much slower than normal because the process is relatively resource intensive, particularly for higher levels of encryption</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Hardware encryption</span></h1>\r\n<p class=\"align-left\">At the heart of hardware encryption is a separate processor dedicated to the task of authentication and encryption. Hardware encryption is increasingly common on mobile devices. <br />The encryption protection technology still relies on a special key to encrypt and decrypt data, but this is randomly generated by the encryption processor. Often times, hardware encryption devices replace traditional passwords with biometric logons (like fingerprints) or a PIN number that is entered on an attached keypad<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Hardware offers strong encryption, safer than software solutions because the encryption process is separate from the rest of the machine. This makes it much harder to intercept or break. </p>\r\n<p class=\"align-left\">The use of a dedicated processor also relieves the burden on the rest of your device, making the encryption and decryption process much faster.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Typically, hardware-based encrypted storage is much more expensive than a software encryption tools. <br />If the hardware decryption processor fails, it becomes extremely hard to access your information.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">The Data Recovery Challenge. </span>Encrypted data is a challenge to recover. Even by recovering the raw sectors from a failed drive, it is still encrypted, which means it is still unreadable. </p>\r\n<p class=\"align-left\">Hardware encrypted devices don’t typically have these additional recovery options. Many have a design to prevent decryption in the event of a component failure, stopping hackers from disassembling them. The fastest and most effective way to deal with data loss on an encrypted device is to ensure you have a complete backup stored somewhere safe. For your PC, this may mean copying data to another encrypted device. For other devices, like your smartphone, backing up to the Cloud provides a quick and simple economy copy that you can restore from. As an added bonus, most Cloud services now encrypt their users’ data too. <br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Encryption.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":356,"title":"High costs of routine operations"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":400,"title":"High costs"}]}},"categories":[{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":" Application Delivery Controllers are the next generation of load balancers, and are typically located between the firewall/router and the web server farm. An application delivery controller is a network device that helps sites direct user traffic to remove excess load from two or more servers. In addition to providing Layer 4 load balancing, ADCs can manage Layer 7 for content switching, and also provide SSL offload and acceleration. They tend to offer more advanced features such as content redirection as well as server health monitoring. An Application delivery controller may also be known as a Web switch, URL switch, Web content switch, content switch and Layer 7 switch.\r\nToday, advanced application delivery controllers and intelligent load balancers are not only affordable, but the consolidation of Layer 4-7 load balancing and content switching, and server offload capabilities such as SSL, data caching and compression provides companies with cost-effective out-of-the-box infrastructure.\r\nFor enterprise organizations (companies with 1,000 or more employees), integrating best-of-breed network infrastructure is commonplace. However best-of-breed does not equate with deploying networks with enterprise-specific features and expensive products, but rather, deploying products that are purpose-built, with the explicit features, performance, reliability and scalability created specifically for the companies of all sizes.\r\nIn general, businesses of all sizes are inclined to purchase “big brand” products. However, smaller vendors that offer products within the same category can provide the optimal performance, features and reliability required, with the same benefits - at a lower cost.\r\nFor the enterprise market, best-of-breed comes with a high Total Cost of Ownership (TCO), since deploying products from various manufacturers requires additional training, maintenance and support. Kemp can help SMBs lower their TCO, and help them build reliable, high performance and scalable web and application infrastructure. Kemp products have a high price/performance value for SMBs. Our products are purpose-built for SMB businesses for dramatically less than the price of “big name” ADC and SLB vendors who are developing features that enterprise customers might use.","materialsDescription":" <span style=\"font-weight: bold;\">What are application delivery controllers?</span>\r\nApplication Delivery Controllers (ADCs) are the next stage in the development of server load balancing solutions. ADCs allow you to perform not only the tasks of balancing user requests between servers, but also incorporate mechanisms that increase the performance, security and resiliency of applications, as well as ensure their scalability.\r\n<span style=\"font-weight: bold;\">And what other possibilities do application controllers have?</span>\r\nIn addition to the function of uniform distribution of user requests, application delivery controllers have many other interesting features. They can provide around-the-clock availability of services, improve web application performance up to five times, reduce risks when launching new services, protect confidential data, and publish internal applications to the outside with secure external access (a potential replacement for outgoing Microsoft TMG).\r\nOne of the most important functions of application delivery controllers, which distinguish them from simple load balancers, is the presence of a functional capable of processing information issued to the user based on certain rules.\r\n<span style=\"font-weight: bold;\">What are the prerequisites for implementing application delivery controllers in a particular organization?</span>\r\nA number of factors can determine the criteria for deciding whether to implement application controllers in your organization. First, this is the poor performance of web services, which is a long download of content, frequent hangs and crashes. Secondly, such a prerequisite can be interruptions in the work of services and communication channels, expressed in failures in the transmitting and receiving equipment that ensures the operation of the data transmission network, as well as failures in the operation of servers.\r\nIn addition, it is worth thinking about implementing application delivery controllers if you use Microsoft TMG or Cisco ACE products, since they are no longer supported by the manufacturer. A prerequisite for the implementation of ADC may be the launch of new large web projects, since this process will inevitably entail the need to ensure the operability of this web project with the maintenance of high fault tolerance and performance.\r\nAlso, controllers are needed when you need to provide fault tolerance, continuous availability and high speed of applications that are consolidated in the data center. A similar situation arises when it is necessary to build a backup data center: here you also need to ensure fault tolerance between several data centers located in different cities.\r\n<span style=\"font-weight: bold;\">What are the prospects for the introduction of application controllers in Russia and in the world?</span>\r\nGartner's research shows that there have recently been marked changes in the market for products that offer load balancing mechanisms. In this segment, user demand shifts from servers implementing a simple load balancing mechanism to devices offering richer functionality.\r\nGartner: “The era of load balancing has long gone, and companies need to focus on products that offer richer application delivery functionality.”\r\nIn Russia, due to the specifics of the internal IT market, application controllers are implemented mainly because of the presence of some specific functionality, and not because of the comprehensive solution for delivering applications in general, which this product offers. The main task for which application delivery controllers are now most often sold is the same load balancing function as before.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Application_Delivery_Controller_load_balancer_appliance.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":43,"title":"Data Encryption","alias":"data-encryption","description":"<span style=\"font-weight: bold;\">Data encryption</span> translates data into another form, or code, so that only people with access to a secret key (formally called a decryption key) or password can read it. Encrypted data is commonly referred to as ciphertext, while unencrypted data is called plaintext. Currently, encryption is one of the most popular and effective data security methods used by organizations. \r\nTwo main types of data encryption exist - <span style=\"font-weight: bold;\">asymmetric encryption</span>, also known as public-key encryption, and <span style=\"font-weight: bold;\">symmetric encryption</span>.<br />The purpose of data encryption is to protect digital data confidentiality as it is stored on computer systems and transmitted using the internet or other computer networks. The outdated data encryption standard (DES) has been replaced by modern encryption algorithms that play a critical role in the security of IT systems and communications.\r\nThese algorithms provide confidentiality and drive key security initiatives including authentication, integrity, and non-repudiation. Authentication allows for the verification of a message’s origin, and integrity provides proof that a message’s contents have not changed since it was sent. Additionally, non-repudiation ensures that a message sender cannot deny sending the message.\r\nData protection software for data encryption can provide encryption of devices, email, and data itself. In many cases, these encryption functionalities are also met with control capabilities for devices, email, and data. \r\nCompanies and organizations face the challenge of protecting data and preventing data loss as employees use external devices, removable media, and web applications more often as a part of their daily business procedures. Sensitive data may no longer be under the company’s control and protection as employees copy data to removable devices or upload it to the cloud. As a result, the best data loss prevention solutions prevent data theft and the introduction of malware from removable and external devices as well as web and cloud applications. In order to do so, they must also ensure that devices and applications are used properly and that data is secured by auto-encryption even after it leaves the organization.\r\nEncryption software program encrypts data or files by working with one or more encryption algorithms. Security personnel use it to protect data from being viewed by unauthorized users.\r\nTypically, each data packet or file encrypted via data encryption programs requires a key to be decrypted to its original form. This key is generated by the software itself and shared between the data/file sender and receiver. Thus, even if the encrypted data is extracted or compromised, its original content cannot be retrieved without the encryption key. File encryption, email encryption, disk encryption and network encryption are widely used types of data encryption software.<br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is Encryption software?</span></h1>\r\nEncryption software is software that uses cryptography to prevent unauthorized access to digital information. Cryptography is used to protect digital information on computers as well as the digital information that is sent to other computers over the Internet.There are many software products which provide encryption. Software encryption uses a cipher to obscure the content into ciphertext. One way to classify this type of software is by the type of cipher used. Ciphers can be divided into two categories: <span style=\"font-weight: bold;\">public key ciphers</span> (also known as asymmetric ciphers), and <span style=\"font-weight: bold;\">symmetric key ciphers</span>. Encryption software can be based on either public key or symmetric key encryption.\r\nAnother way to classify crypto software is to categorize its purpose. Using this approach, software encryption may be classified into software which encrypts &quot;<span style=\"font-weight: bold;\">data in transit</span>&quot; and software which encrypts &quot;<span style=\"font-weight: bold;\">data at rest</span>&quot;. Data in transit generally uses public key ciphers, and data at rest generally uses symmetric key ciphers.\r\nSymmetric key ciphers can be further divided into stream ciphers and block ciphers. Stream ciphers typically encrypt plaintext a bit or byte at a time, and are most commonly used to encrypt real-time communications, such as audio and video information. The key is used to establish the initial state of a keystream generator, and the output of that generator is used to encrypt the plaintext. Block cipher algorithms split the plaintext into fixed-size blocks and encrypt one block at a time. For example, AES processes 16-byte blocks, while its predecessor DES encrypted blocks of eight bytes.<br />There is also a well-known case where PKI is used for data in transit of data at rest.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How Data Encryption is used?</span></h1>\r\nThe purpose of data encryption is to deter malicious or negligent parties from accessing sensitive data. An important line of defense in a cybersecurity architecture, encryption makes using intercepted data as difficult as possible. It can be applied to all kinds of data protection needs ranging from classified government intel to personal credit card transactions. Data encryption software, also known as an encryption algorithm or cipher, is used to develop an encryption scheme which theoretically can only be broken with large amounts of computing power.\r\nEncryption is an incredibly important tool for keeping your data safe. When your files are encrypted, they are completely unreadable without the correct encryption key.&nbsp; If someone steals your encrypted files, they won’t be able to do anything with them.\r\nThere different types of encryption: hardware and software. Both offer different advantages. So, what are these methods and why do they matter?\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Software Encryption</span></h1>\r\n<p class=\"align-left\">As the name implies, software encryption uses features of encryption software to encrypt your data. Cryptosoft typically relies on a password; give the right password, and your files will be decrypted, otherwise they remain locked. With encryption enabled, it is passed through a special algorithm that scrambles your data as it is written to disk. The same software then unscrambles data as it is read from the disk for an authenticated user.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Crypto programs is typically quite cheap to implement, making it very popular with developers. In addition, software-based encryption routines do not require any additional hardware.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Types of encryption software is only as secure as the rest of your computer or smartphone. If a hacker can crack your password, the encryption is immediately undone.<br />Software encryption tools also share the processing resources of your computer, which can cause the entire machine to slow down as data is encrypted/decrypted. You will also find that opening and closing encrypted files is much slower than normal because the process is relatively resource intensive, particularly for higher levels of encryption</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Hardware encryption</span></h1>\r\n<p class=\"align-left\">At the heart of hardware encryption is a separate processor dedicated to the task of authentication and encryption. Hardware encryption is increasingly common on mobile devices. <br />The encryption protection technology still relies on a special key to encrypt and decrypt data, but this is randomly generated by the encryption processor. Often times, hardware encryption devices replace traditional passwords with biometric logons (like fingerprints) or a PIN number that is entered on an attached keypad<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Pros.</span>Hardware offers strong encryption, safer than software solutions because the encryption process is separate from the rest of the machine. This makes it much harder to intercept or break. </p>\r\n<p class=\"align-left\">The use of a dedicated processor also relieves the burden on the rest of your device, making the encryption and decryption process much faster.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Cons.</span>Typically, hardware-based encrypted storage is much more expensive than a software encryption tools. <br />If the hardware decryption processor fails, it becomes extremely hard to access your information.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">The Data Recovery Challenge. </span>Encrypted data is a challenge to recover. Even by recovering the raw sectors from a failed drive, it is still encrypted, which means it is still unreadable. </p>\r\n<p class=\"align-left\">Hardware encrypted devices don’t typically have these additional recovery options. Many have a design to prevent decryption in the event of a component failure, stopping hackers from disassembling them. The fastest and most effective way to deal with data loss on an encrypted device is to ensure you have a complete backup stored somewhere safe. For your PC, this may mean copying data to another encrypted device. For other devices, like your smartphone, backing up to the Cloud provides a quick and simple economy copy that you can restore from. As an added bonus, most Cloud services now encrypt their users’ data too. <br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Encryption.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://aws.amazon.com/ru/solutions/case-studies/localytics/?nc1=h_ls","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":651,"title":"Barracuda Load Balancer for bank","description":"Challenges\r\n<ul><li>Simplification of remote access to the company network and applications</li><li>The need to better manage different connection types and lines in the points of sale</li></ul>\r\nThe Barracuda Load Balancer ADC is ideal for optimizing application performance. It offloads compute intensive SSL transactions from the server, preserving resources for applications. 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Together with PrivatBank, Oschadbank is one of the only two Ukrainian banks whose clients' time deposits are fully guaranteed by state law compared to total of 200,000 in other banks in case of bank liquidation.\r\nSource: https://en.wikipedia.org/wiki/State_Savings_Bank_of_Ukraine","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":6,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.oschadbank.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"State Savings Bank of Ukraine","keywords":"Ukraine, Decree, Cabinet, Ministers, 1999, with, established, Company","description":"The State Savings Bank of Ukraine, or Oschadbank is a public joint-stock company based in Ukraine. 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The company was founded in 1999 and today is represented in more than 30 countries.\r\n<span style=\"font-weight: bold;\">Softprom</span> provides professional services for testing, training, installation, implementation and technical support of IT solutions in IT Security, IT Infrastructure, Cloud Services, CAD and Graphic Design, Video Security.\r\nRead more: softprom.com","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":66,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":21,"vendorImplementationsCount":0,"vendorPartnersCount":13,"supplierPartnersCount":1,"b4r":1,"categories":{},"companyUrl":"https://softprom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Softprom (supplier)","keywords":"Softprom, trust, company, services, customers, vendors, solutions, software","description":"<span style=\"font-weight: bold;\">Softprom</span> is a leading Value Added IT Distributor in the CIS and Eastern Europe markets which is trusted by more than 1200 partners. 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Designed to achieve resiliency, the Barracuda Load Ballancer is an easy-to-use solution that includes traffic balancing and IP5. This solution provides traffic distribution between multiple servers, and a fault-tolerance system in the event of a failure of one of them.</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Acceleration</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">The Barracuda Load Balancer ADC is ideal for optimizing application performance. It offloads computeintensive SSL transactions from the server, preserving resources for applications. In addition, optimization features such as caching, compression, and TCP pooling enable faster application delivery and ensure scalability.</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Availability</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Using health and performance checks, the Barracuda Load Balancer ADC distributes traffic for efficient use of server resources and employs server failover for high availability. Global Server Load Balancing allows redundancy across multiple sites enhancing availability and speeding disaster recovery.</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Control</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Content routing and content rewrites enable full control of application traffic and customized application delivery based on users, regions, and/or devices. Client controls gives administrators the ability to throttle requests to ensure application availability even during periods of heavy traffic.</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Security</span> <span style=\"mso-ansi-language: EN-US;\" lang=\"EN-US\">Content routing and content rewrites enable full control of application traffic and customized application delivery based on users, regions, and/or devices. Client controls gives administrators the ability to throttle requests to ensure application availability even during periods of heavy traffic.</span>","shortDescription":"Barracuda Load Balancer - automatic balancing several kinds of traffic. 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It reduces the time IT needs to perform routine tasks and enables them to deliver services on demand in a repeatable, automated manner. These services can then be rapidly consumed by end users.\r\nData center automation is primarily delivered through a composite data center automation software that provides centralized access to all or most data center resources. Typically, data center automation market solutions enable automating the servers, network and other data center management tasks.\r\nThe massive growth in data and the speed at which businesses operate today mean that manual monitoring, troubleshooting, and remediation is too slow to be effective and can put businesses at risk. Automation can make day-two operations almost autonomous. Ideally, the data center provider would have API access to the infrastructure, enabling it to inter-operate with public clouds so that customers could migrate data or workloads from cloud to cloud. \r\nTypical high availability architecture includes application servers with apps replicated multiple times. The applications in this scenario are virtualized in every application delivery controller. This architecture supports high availability and performance necessities. However, high efficiency may not be supported in this model, as the resources provisioned for each app is not efficiently reallocated to the other apps.\r\nAn automation architecture based on server virtualization requires images to be created and software to be installed in each physical server in order to support automated provisioning of applications through VM images. Additional storage in case of server virtualization or OS virtualization incurs additional costs. While server virtualization deploys applications across all usable resources, OS virtualization stores them locally. In case of OS virtualization, however, not only is the application stored, but the application server and the virtual image are also stored.\r\nIn order to reduce the impact on either of these methodologies, virtualization for data center automation in cloud computing can be used. Storage virtualization is the concept of amalgamating multiple storage networks into a single storage unit. Usually, the storage unit is managed and utilized with the help of software, making the storage software-defined. Virtualization obfuscates the storage systems used, making any kind of storage network be part of the virtualized environment. Virtualization of data center automation makes such tasks as backup, archiving, and recovery easier and faster.\r\nData center automation is immensely valuable because it frees up human computational time and: \r\n<ul><li>Delivers insight into server nodes and configurations </li><li>Automates routine procedures like patching, updating, and reporting </li><li>Produces and programs all data center scheduling and monitoring tasks </li><li>Enforces data center processes and controls in agreement with standards and policies </li></ul>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold; \">Why Data Center Automation Is Important?</span></h1>\r\nAutomation is drastically changing the IT scene. Almost 40% of technology professionals recently surveyed claim to employ automation services in some or the other capacity. This includes automating data centers. Automation of virtual data centers provide numerous benefits.<br />Unavoidable repetitive tasks are a cause for many errors in a traditional environment. This can be wiped out with the implementation of automation. Automation also frees up critical time of IT team and lets them invest time in more value adding tasks. This leads to a responsive business, thus accelerating time-to-market for IT services. Virtualized data centers reduce configuration issues by maintaining consistent systems across the data center. Like most automated processes, it minimizes risk.\r\n<h1 class=\"align-center\">What are the automation and orchestration layers?</h1>\r\n<span style=\"font-weight: bold;\">Server layer.</span> There are systems now available which take almost all of the configuration pieces out of deploying a server. Administrators only need to deploy one server profile and allow new servers to pick up those settings. More data centers are trying to get into the cloud business. This means deploying high-density, fast-provisioned, servers and blades. With the on-demand nature of the cloud, being able to quickly deploy fully configured servers is a big plus for staying agile and very proactive.\r\n<span style=\"font-weight: bold;\">Software layer.</span> Entire applications can be automated and provisioned based on usage and resource utilization. Using the latest load-balancing tools, administrators are able to set thresholds for key applications running within the environment. \r\n<span style=\"font-weight: bold;\">Virtual layer.</span> The modern data center is now full of virtualization and virtual machines. In using solutions like Citrix’s Provisioning Server or Unidesk’s layering software technologies, administrators are able to take workload provisioning to a whole new level. Imagine being able to set a process that will kick-start the creation of a new virtual server when one starts to get over-utilized. \r\n<span style=\"font-weight: bold;\">Cloud layer.</span> This is a new and still emerging field. Still, some very large organizations are already deploying technologies like CloudStack, OpenStack, and even OpenNebula. Furthermore, they’re tying these platforms in with big data management solutions like MapR and Hadoop. What’s happening now is true cloud-layer automation. Organizations can deploy distributed data centers and have the entire cloud layer managed by a cloud-control software platform. Engineers are able to monitor workloads, how data is being distributed, and the health of the cloud infrastructure. \r\n<span style=\"font-weight: bold;\">Data center layer.</span> Although entire data center automation technologies aren’t quite here yet, we are seeing more robotics appear within the data center environment. Robotic arms already control massive tape libraries for Google and robotics automation is a thoroughly discussed concept among other large data center providers. <br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Datacenter_Automation.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":385,"title":"Risk of data loss or damage"}]}},"categories":[{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":491,"title":"Datacenter Automation","alias":"datacenter-automation","description":"<span style=\"font-weight: bold; \">Data center automation</span> is the process by which routine workflows and processes of a data center—scheduling, monitoring, maintenance, application delivery, and so on—are managed and executed without human administration. 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While server virtualization deploys applications across all usable resources, OS virtualization stores them locally. In case of OS virtualization, however, not only is the application stored, but the application server and the virtual image are also stored.\r\nIn order to reduce the impact on either of these methodologies, virtualization for data center automation in cloud computing can be used. Storage virtualization is the concept of amalgamating multiple storage networks into a single storage unit. Usually, the storage unit is managed and utilized with the help of software, making the storage software-defined. Virtualization obfuscates the storage systems used, making any kind of storage network be part of the virtualized environment. 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It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. 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It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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Group \"VimpelCom Ltd.\". The company provides services under the \"Beeline\", \"Kyivstar,« Wind »,« Infostrada »,« Mobilink »,« Leo »,« Banglalink »,« Telecel »and\" Djezzy \". As of March 31, 2014 the total number of subscribers of the Company amounted to 218 million. 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BMC produces software and services that assist businesses in moving to digital operations. Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The company identifies its strategy as &quot;digital enterprise management&quot;, and focuses on platforms including mainframe computers, mobile devices, and cloud computing. BMC previously offered primarily on-premises services, but as of 2016 has transitioned to a primarily Software-as-a-Service model.\r\n\r\nIn 2013, BMC transitioned from a public to a private company. Investors included Bain Capital, Golden Gate Capital, Insight Venture Partners, GIC Private Limited's GIC Special Investments Pte Ltd and Elliott Management Corporation. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. 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The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":342,"title":"Total high cost of ownership of IT infrastructure (TCO)"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.asteros.ru/projects/562/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":92,"title":"BMC Remedy IT Service Management for Telecommunications Operator","description":"Description is not ready yet","alias":"bmc-remedy-it-service-management-for-telecommunications-operator","roi":0,"seo":{"title":"BMC Remedy IT Service Management for Telecommunications Operator","keywords":"","description":"Description is not ready yet","og:title":"BMC Remedy IT Service Management for Telecommunications Operator","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":2892,"title":"Ukrtelecom","logoURL":"https://old.roi4cio.com/uploads/roi/company/Ukrtelekom.jpg","alias":"ukrtelekom","address":"","roles":[],"description":"Ukrtelecom Joint Stock Company is one of the largest companies in Ukraine which provides a full range of telecommunication services in all regions of the country.\r\nThe company holds particularly strong position in the Internet and fixed telephony market. Ukrtelecom JSC is the leader of the fixed high-speed Internet access market and is dominant in the fixed telephony market.\r\nUkrtelecom JSC created the highest-capacity national data trunk network in Ukraine on the basis of modern DWDM technology which allows providing its customers with modern telecommunication services in almost all residential areas of Ukraine.\r\nUkrtelecom provides all kinds of advanced telecommunication services throughout Ukraine, namely:\r\n<ul><li>international, long-distance and local telephony;</li><li>data transfer and VPN construction services;</li><li>Internet services, including Ukrtelecom Internet service, high-speed Internet access for the fixed telephony subscribers;</li><li>permanent IP-connection via dedicated line;</li><li>hardware and virtual hosting;</li><li>rent of non-switched dedicated telecom channels;</li><li>ISDN;</li><li>video-conference communication;</li><li>wire communication;</li><li>telegraphy;</li><li>UMTS/WCDMA mobile services (TriMob operator).</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":4,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://ukrtelecom.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ukrtelecom","keywords":"Ukrtelecom, services, Internet, Ukraine, telephony, fixed, telecommunication, market","description":"Ukrtelecom Joint Stock Company is one of the largest companies in Ukraine which provides a full range of telecommunication services in all regions of the country.\r\nThe company holds particularly strong position in the Internet and fixed telephony market. 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The ISO 9001:2008 international certificate in the field of system integration and professional services for communication operators is the best evidence.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":151,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":0,"vendorPartnersCount":5,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://priocom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"PrioCom","keywords":"PrioCom, solutions, services, operators, network, system, corporate, quality","description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:title":"PrioCom","og:description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:image":"https://old.roi4cio.com/uploads/roi/company/PrioCom.png"},"eventUrl":""},"vendors":[{"id":2775,"title":"BMC Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/bmc_software.png","alias":"bmc-software","address":"","roles":[],"description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The company identifies its strategy as &quot;digital enterprise management&quot;, and focuses on platforms including mainframe computers, mobile devices, and cloud computing. BMC previously offered primarily on-premises services, but as of 2016 has transitioned to a primarily Software-as-a-Service model.\r\n\r\nIn 2013, BMC transitioned from a public to a private company. Investors included Bain Capital, Golden Gate Capital, Insight Venture Partners, GIC Private Limited's GIC Special Investments Pte Ltd and Elliott Management Corporation. In recent years as of 2016, it has recorded about $2 billion in annual revenue.\r\n\r\nSource: https://en.wikipedia.org/wiki/BMC_Software","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.bmc.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"BMC Software","keywords":"management, company, computing, cloud, Capital, transitioned, including, 2016","description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://priocom.com/ru/about/press/news/news2013/Ukrtelecom-ITSM","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":987,"title":"CA Service Desk Manager for Ukrainian bank","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","alias":"ca-service-desk-manager-for-ukrainian-bank","roi":0,"seo":{"title":"CA Service Desk Manager for Ukrainian bank","keywords":"","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","og:title":"CA Service Desk Manager for Ukrainian bank","og:description":"<span style=\"font-style: italic; \">Description is not ready yet</span>"},"deal_info":"","user":{"id":7297,"title":"Delta Bank","logoURL":"https://old.roi4cio.com/uploads/roi/company/Delta_bank.jpg","alias":"delta-bank","address":"","roles":[],"description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since 2011, it was included in the category of the largest according to the NBU classification. It was founded in 2006. It grew due to successful activities in the field of retail consumer lending in the late 2000s. Then he also focused on buying up distressed assets of others. Served about 4 million customers. Since 2013, in terms of the size of the deposit portfolio, the population occupied the 3rd place (up to 7% of the market).<br />Source: https://ru.wikipedia.org/wiki/%D0%94%D0%B5%D0%BB%D1%8C%D1%82%D0%B0_%D0%91%D0%B0%D0%BD%D0%BA_(%D0%A3%D0%BA%D1%80%D0%B0%D0%B8%D0%BD%D0%B0)","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":3,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://deltabank.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Delta Bank","keywords":"","description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since","og:title":"Delta Bank","og:description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since","og:image":"https://old.roi4cio.com/uploads/roi/company/Delta_bank.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":2781,"title":"Broadcom (CA Technologies)","logoURL":"https://old.roi4cio.com/uploads/roi/company/broadcom.jpg","alias":"broadcom-ca-technologies","address":"","roles":[],"description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. The company creates systems software (and previously applications software) that runs in mainframe, distributed computing, virtual machine and cloud computing environments.\r\n\r\nThe company had been a provider of anti-virus and Internet security commercial software programs for personal computers during its venture into the business-to-consumer (&quot;B2C&quot;) market, today it is primarily known for its business-to-business (&quot;B2B&quot;) mainframe and distributed (client/server, etc.) information technology (&quot;IT&quot;) infrastructure applications since the spin off of their security products into Total Defense. CA Technologies states that its computer software products are used by &quot;a majority of the Fortune Global 500 companies, government organizations, educational institutions, and thousands of other companies in diverse industries worldwide.&quot; CA Technologies is also part of the Clinton Global Initiative.\r\n\r\nSource: https://en.wikipedia.org/wiki/CA_Technologies","companyTypes":[],"products":{},"vendoredProductsCount":5,"suppliedProductsCount":5,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.broadcom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Broadcom (CA Technologies)","keywords":"software, Technologies, Global, company, into, applications, that, security","description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. T","og:title":"Broadcom (CA Technologies)","og:description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. T","og:image":"https://old.roi4cio.com/uploads/roi/company/broadcom.jpg"},"eventUrl":""}],"products":[{"id":224,"logo":false,"scheme":false,"title":"CA Service Management","vendorVerified":0,"rating":"1.00","implementationsCount":1,"suppliersCount":0,"alias":"ca-service-management","companyTypes":[],"description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.&nbsp;\r\nThe CA Service Management solutions portfolio delivers ITSM capabilities that support ITIL initiatives, with 15 processes being PinkVERIFY-certified. Key products, such as CA Service Desk Manager and CA IT Asset Manager, are supported by a common configuration management database (CMDB), workflow, service catalog, mobility, and reporting engine, and a shared security model. Other related products include CA Business Service Insight and Xtraction for CA Service Management.","shortDescription":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CA Service Management","keywords":"Service, Management, Manager, capabilities, Desk, Asset, Business, Xtraction","description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract","og:title":"CA Service Management","og:description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract"},"eventUrl":"","translationId":225,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":252,"title":"Increase Customer Base"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":375,"title":"No support for mobile and remote users"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":395,"title":"Decentralization of management"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"","title":"Media"}},"comments":[],"referencesCount":0},{"id":876,"title":"Carbon Black (CB) Protection, Carbon Black (CB) Response for Core-Mark International","description":"<span style=\"font-weight: bold;\">Summary</span>\r\nAs one of the largest and most valued distributors of consumer goods to convenience stores throughout North America, Core-Mark International is very invested in having a strong security posture. Director of Network Systems Ken Merrigan and his team chose Carbon Black to meet various security needs within the organization and have found the visibility and control into their environment unmatched.\r\n<span style=\"font-weight: bold;\">Expanding Their Security Footprint</span>\r\nSeveral years ago when high profile company breaches became increasingly news-worthy, Core-Mark received a mandate from their executives to increase the security footprint of the organization. With the very basic antivirus product that they had, the security team set out to upgrade to a solution that would provide them both visibility and protection.\r\n<span style=\"font-style: italic;\">“We didn’t have that comprehensive protection that traditional antivirus doesn’t give,”</span> said Julian Alexander, Network Analyst. <span style=\"font-style: italic;\">“We needed visibility into our environment that we didn’t have in the past.”</span><br />After evaluating several vendors they found Carbon Black’s products best met the needs of the security team and the organization.\r\n<span style=\"font-weight: bold;\">Gaining Control Over Their Environment</span>\r\nAfter deploying both CB Protection and CB Response, Core-Mark International gained both the insight into their environment and the application whitelisting capabilities they had been looking for.\r\n<span style=\"font-style: italic;\">“By having chosen Carbon Black we now have visibility, awareness and control over our environment,”</span> said Alexander. <span style=\"font-style: italic;\">“When we looked into the Carbon Black technology we wanted the change control approach which Carbon Black definitely had. We looked at other vendors in the space and Carbon Black was definitely the best choice.”</span>\r\n<span style=\"font-weight: bold;\">Conclusion</span>\r\nAs strong believers in the whitelisting approach to security for their critical systems the team has found Carbon Black continues to prevent unwanted files from running and gives them the insight they need into what is happening on their endpoints.<br /><span style=\"font-style: italic;\">“Carbon Black has a wide variety of products that could fit the need of almost any company,”</span> concludes Merrigan. ","alias":"carbon-black-cb-protection-carbon-black-cb-response-for-core-mark-international","roi":0,"seo":{"title":"Carbon Black (CB) Protection, Carbon Black (CB) Response for Core-Mark International","keywords":"","description":"<span style=\"font-weight: bold;\">Summary</span>\r\nAs one of the largest and most valued distributors of consumer goods to convenience stores throughout North America, Core-Mark International is very invested in having a strong security posture. Director of Netw","og:title":"Carbon Black (CB) Protection, Carbon Black (CB) Response for Core-Mark International","og:description":"<span style=\"font-weight: bold;\">Summary</span>\r\nAs one of the largest and most valued distributors of consumer goods to convenience stores throughout North America, Core-Mark International is very invested in having a strong security posture. Director of Netw"},"deal_info":"","user":{"id":5984,"title":"Core-Mark Holding Company","logoURL":"https://old.roi4cio.com/uploads/roi/company/core-mark_logo.jpg","alias":"core-mark-holding-company","address":"","roles":[],"description":" Core-Mark Holding Company (NASDAQ: CORE) distributes fresh, chilled and frozen merchandise mainly to convenience stores in the United States. It also provides associated business services such as category management and management of promotions.\r\nFounded in 1888, Core-Mark serves 44,000 customer locations in the U.S. and Canada. The company operates 32 distribution centers (excluding two distribution centers which are operated as a third party logistics provider). Core-Mark's headquarters are in Westlake, TX and it employs about 8,100 employees throughout North America. Core-Mark services convenience retailers including traditional convenience stores as well as grocery stores, big box retailers, drug stores, liquor and specialty stores, and other stores that carry convenience products.\r\n\r\nSource: https://en.wikipedia.org/wiki/Core-Mark","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.core-mark.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Core-Mark Holding Company","keywords":"","description":" Core-Mark Holding Company (NASDAQ: CORE) distributes fresh, chilled and frozen merchandise mainly to convenience stores in the United States. It also provides associated business services such as category management and management of promotions.\r\nFounded in 1","og:title":"Core-Mark Holding Company","og:description":" Core-Mark Holding Company (NASDAQ: CORE) distributes fresh, chilled and frozen merchandise mainly to convenience stores in the United States. It also provides associated business services such as category management and management of promotions.\r\nFounded in 1","og:image":"https://old.roi4cio.com/uploads/roi/company/core-mark_logo.jpg"},"eventUrl":""},"supplier":{"id":4070,"title":"Carbon Black","logoURL":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png","alias":"carbon-black","address":"","roles":[],"description":"Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 years, our leadership and software have outpaced increasingly sophisticated attacks.\r\nPioneers in the Market\r\nWe’re delivering a new generation of endpoint security, purposely designed to protect your organization from the most advanced cyberattacks. Our pioneering approach to application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV) has been rigorously tested and proven by highly regarded third-party industry analysts. Some of this recognition is highlighted, below, under Awards.\r\nCustomer Driven\r\nThirty of the Fortune 100 rely on Carbon Black. Our diverse customer base includes Silicon Valley leaders in internet search, social media, transportation, government, finance, and higher education. Collectively, 3,000+ organizations trust us to protect more than 9 million endpoints around the world. With an eye on empowering every security team and protecting every endpoint, we stand true to our founding vision: To create a world safe from cyberattacks.","companyTypes":[],"products":{},"vendoredProductsCount":7,"suppliedProductsCount":7,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":4,"vendorImplementationsCount":4,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.carbonblack.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Carbon Black","keywords":"endpoint, security, Carbon, Black, world, more, cyberattacks, from","description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:title":"Carbon Black","og:description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:image":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png"},"eventUrl":""},"vendors":[{"id":4070,"title":"Carbon Black","logoURL":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png","alias":"carbon-black","address":"","roles":[],"description":"Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 years, our leadership and software have outpaced increasingly sophisticated attacks.\r\nPioneers in the Market\r\nWe’re delivering a new generation of endpoint security, purposely designed to protect your organization from the most advanced cyberattacks. Our pioneering approach to application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV) has been rigorously tested and proven by highly regarded third-party industry analysts. Some of this recognition is highlighted, below, under Awards.\r\nCustomer Driven\r\nThirty of the Fortune 100 rely on Carbon Black. Our diverse customer base includes Silicon Valley leaders in internet search, social media, transportation, government, finance, and higher education. Collectively, 3,000+ organizations trust us to protect more than 9 million endpoints around the world. With an eye on empowering every security team and protecting every endpoint, we stand true to our founding vision: To create a world safe from cyberattacks.","companyTypes":[],"products":{},"vendoredProductsCount":7,"suppliedProductsCount":7,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":4,"vendorImplementationsCount":4,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.carbonblack.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Carbon Black","keywords":"endpoint, security, Carbon, Black, world, more, cyberattacks, from","description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:title":"Carbon Black","og:description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:image":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png"},"eventUrl":""}],"products":[{"id":3565,"logo":false,"scheme":false,"title":"Carbon Black (CB) Response","vendorVerified":0,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"carbon-black-cb-response","companyTypes":[],"description":"Enterprise security teams struggle to get their hands on the endpoint data they need to properly investigate and proactively hunt for abnormal behavior. Security and IT professionals lack the ability to see beyond suspicious activity and need a way to dive deeper into the data to make their own judgments.\r\nCB Response is an industry-leading incident response and threat hunting solution designed for security operations center (SOC) teams. CB Response continuously records and stores unfiltered endpoint data, so that security professionals can hunt threats in real time and visualize the complete attack kill chain. It leverages the CB Predictive Security Cloud’s aggregated threat intelligence, which is applied to the endpoint activity system of record for evidence and detection of these identified threats and patterns of behavior.\r\n<span style=\"font-weight: bold;\">Capabilities</span>\r\n<ul><li>Continuous and Centralized Recording</li><li>Live Response for Remote Remediation</li><li>Attack Chain Visualization and Search</li><li>Automation via Integrations and Open APIs</li></ul>\r\n<span style=\"font-weight: bold;\">Benefits</span>\r\n<ul><li>Faster end-to-end response and remediation</li><li>Accelerated IR and threat hunting with unfiltered endpoint visibility</li><li>Rapid identification of attacker activities and root cause</li><li>Secure remote access to infected endpoints for in-depth investigation</li><li>Better protection from future attacks through automated hunting</li><li>Unlimited retention and scale for the largest installations</li><li>Reduced IT headaches from reimaging and helpdesk tickets</li></ul>","shortDescription":"CB Response - Industry-Leading Incident Response and Threat Hunting.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":17,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) Response","keywords":"","description":"Enterprise security teams struggle to get their hands on the endpoint data they need to properly investigate and proactively hunt for abnormal behavior. 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EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3827,"logo":false,"scheme":false,"title":"Carbon Black (CB) Protection","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"carbon-black-cb-protection","companyTypes":[],"description":"Highly targeted assets demand perfect security, but can’t afford loss in performance. Critical systems are increasingly targeted because they contain the most valuable information. These systems cannot afford a moment of unscheduled downtime or performance degradation as they are the lifeblood of the organization. They often run on out-of-date or unsupported operating systems, which are costly to secure and support. The most common approach to defending these systems typically relies on layering multiple, ineffective security products, which is costly, creates risk and jeopardizes performance.\r\nCB Protection is an industry-leading application control product, used to lock down servers and critical systems, prevent unwanted changes and ensure continuous compliance with regulatory mandates. Leveraging cloud reputation services, IT-based trust policies and multiple sources of threat intelligence from the CB Predictive Security Cloud, CB Protection ensures that only trusted and approved software is allowed to execute on an organization’s critical systems and endpoints.<br />\r\nCB Protection combines application whitelisting, file integrity monitoring, full-featured device control and memory/tamper protection into a single agent. CB Protection watches for behavioral indicators of malicious activity and conducts continuous recording of attack details to provide rich visibility into everything suspicious that attackers attempt to do. With the addition of the File Delete feature, CB Protection is now a direct control for requirement 5 of PCI DSS, enabling customers to remove traditional antivirus without the need for undergoing the compensating control process.<br />\r\nSecurity teams can harden their new and legacy systems against all unwanted change, simplify the compliance process, and provide the best possible protection for corporate systems at enterprise scale. CB Protection is available through MSSPs or directly through on-premise.<br />\r\n<span style=\"font-weight: bold;\">Key Capabilities</span><br />\r\nCB Protection is a powerful positive security solution for data centers and critical systems that allows server admins to control change while consolidating agents. Using a ‘Default Deny’ approach, CB Protection reduces your attack surface and downtime by automating approval of trusted software and eliminating the burden of whitelist management.<br />\r\n<span style=\"font-style: italic;\">Lock Down Critical Systems</span><br />\r\nStop malware and non-malware attacks by preventing unwanted changes to your applications and files, providing you with the control over your environment that you need.<br />\r\n<span style=\"font-style: italic;\">Ensure Continuous Compliance</span><br />\r\nAccelerate compliance by meeting many of the requirements in regulatory standards and frameworks, such as PCI-DSS, HIPAA/HITECH, SOX, NERC CIP, GDPR and NIST 800-53.<br />\r\n<span style=\"font-style: italic;\">High Performance and Low Touch Application Control</span><br />\r\nBe confident that your solution is blocking the “bad” and allowing the “good” without interrupting daily operations.","shortDescription":"Carbon Black (CB) Protection: Application Control and Critical Infrastructure Protection","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) Protection","keywords":"","description":"Highly targeted assets demand perfect security, but can’t afford loss in performance. Critical systems are increasingly targeted because they contain the most valuable information. These systems cannot afford a moment of unscheduled downtime or performance deg","og:title":"Carbon Black (CB) Protection","og:description":"Highly targeted assets demand perfect security, but can’t afford loss in performance. Critical systems are increasingly targeted because they contain the most valuable information. These systems cannot afford a moment of unscheduled downtime or performance deg"},"eventUrl":"","translationId":3828,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":370,"title":"No automated business processes"},{"id":371,"title":"No control over the state of communication channels"},{"id":385,"title":"Risk of data loss or damage"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":838,"title":"Endpoint Detection and Response","alias":"endpoint-detection-and-response","description":"Endpoint Detection and Response (EDR) is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It is a subset of endpoint security technology and a critical piece of an optimal security posture. EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.carbonblack.com/wp-content/uploads/2018/12/cb-case-study-core-mark-intl.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":873,"title":"Carbon Black: CB Defense, CB LiveOps, CB ThreatSight, CB ThreatHunter for Progress Residential","description":"<span style=\"font-weight: bold;\">Summary</span><br />As a large provider of high quality single-family rental homes in the United States, Progress Residential has leveraged the power of a single platform with Carbon Black’s Predictive Security Cloud (PSC). Tasked with the job of investing in cybersecurity, the Progress Residential team sought out a nextgeneration antivirus (NGAV) solution that would change the way they manage security, and found it with Carbon Black.\r\n<span style=\"font-weight: bold;\">Seeking Sophisticated Prevention</span>\r\nBefore making the switch to Carbon Black, Progress Residential needed to replace their traditional AV solution, Trend Micro, as it was no longer a viable solution for the anticipated growth of the company. Progress Residential leadership was looking to make an investment in cybersecurity, and wanted to find an innovative security vendor and solution that would prevent sophisticated attacks, and provide context and visibility into their environment.\r\nThe Progress Residential team began research looking at endpoint protection platforms CrowdStrike and Endgame, and with the help of partner CompuNet and industry peers, Carbon Black was brought into the conversation. Before even approaching the Carbon Black team, Cody Lavallee, IT Infrastructure Manager at Progress Residential, conducted his own research on Carbon Black and found the company’s vision compelling.\r\n<span style=\"font-weight: bold;\">The Advantage of a Single Platform</span>\r\nWith Carbon Black, Progress Residential can take advantage of the PSC platform to save significant time for their SOC team. As Lavallee shared, <span style=\"font-style: italic;\">“I now have the ability for a 24/7 SOC to immediately identify and take action on any issues that come up without needing to reach out to my team at all hours of the day/night.”</span>\r\nThere are also operational benefits from using Carbon Black. Their previous solution lacked response capabilities, and remediation often required a prolonged process. Carbon Black, on the other hand, allows them to solve fundamental problems quickly by leveraging platform functionality such as real-time endpoint query through CB LiveOps. <span style=\"font-style: italic;\">“CB LiveOps was a game changer,”</span> said Lavallee <span style=\"font-style: italic;\">“it enables us to tell the technology what we need and get the information back.”</span>\r\nThe team also found the visibility available through Carbon Black’s expert threat reports extremely valuable, especially in their onboarding process.These CB ThreatSight reports demonstrated Carbon Black’s ability to improve their security posture to the Progress Residential executive team.\r\nThe products on the PSC platform have consolidated Progress Residential’s security stack, providing exactly what the executive team required of a security vendor. More specifically, the new addition of the threat hunting and incident response solution CB ThreatHunter. The unfiltered visibility via CB ThreatHunter provides actionable versus anomalous activity for their SOC team. <span style=\"font-style: italic;\">“We wanted to stay on the cutting-edge of cybersecurity and CB<br />ThreatHunter provided us with additional security resources to do that”</span> says Lavallee.\r\n<span style=\"font-weight: bold;\">Conclusion</span>\r\nWith the power of a single platform, Progress Residential has been able to improve their security posture and redefine security management for the company. The competition could not compete with the wealth of the products on the PSC, and neither will the adversaries.","alias":"carbon-black-cb-defense-cb-liveops-cb-threatsight-cb-threathunter-for-progress-residential","roi":0,"seo":{"title":"Carbon Black: CB Defense, CB LiveOps, CB ThreatSight, CB ThreatHunter for Progress Residential","keywords":"","description":"<span style=\"font-weight: bold;\">Summary</span><br />As a large provider of high quality single-family rental homes in the United States, Progress Residential has leveraged the power of a single platform with Carbon Black’s Predictive Security Cloud (PSC). Tas","og:title":"Carbon Black: CB Defense, CB LiveOps, CB ThreatSight, CB ThreatHunter for Progress Residential","og:description":"<span style=\"font-weight: bold;\">Summary</span><br />As a large provider of high quality single-family rental homes in the United States, Progress Residential has leveraged the power of a single platform with Carbon Black’s Predictive Security Cloud (PSC). Tas"},"deal_info":"","user":{"id":5983,"title":"Progress Residential","logoURL":"https://old.roi4cio.com/uploads/roi/company/progress_logo.png","alias":"progress-residential","address":"","roles":[],"description":" Progress Residential is one of the largest providers of high-quality, single-family rental homes in the US, with homes in 16 of the country’s fastest-growing real estate markets. They are modernizing the home rental process, making it easy for people to find, lease, and enjoy their perfect rental home. \r\nOver the past three years, Progress Residential's portfolio has doubled in size to over 30,000 homes.\r\nProgress Residential has a national footprint with their executive office located in Dallas, Texas, their corporate office in Scottsdale, Arizona, and regional offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, Orlando, Phoenix, Raleigh, Sarasota, Tampa, and Tucson.\r\n\r\nSource: https://www.linkedin.com/company/progress-residential/about/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://rentprogress.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Progress Residential","keywords":"","description":" Progress Residential is one of the largest providers of high-quality, single-family rental homes in the US, with homes in 16 of the country’s fastest-growing real estate markets. They are modernizing the home rental process, making it easy for people to find,","og:title":"Progress Residential","og:description":" Progress Residential is one of the largest providers of high-quality, single-family rental homes in the US, with homes in 16 of the country’s fastest-growing real estate markets. They are modernizing the home rental process, making it easy for people to find,","og:image":"https://old.roi4cio.com/uploads/roi/company/progress_logo.png"},"eventUrl":""},"supplier":{"id":4070,"title":"Carbon Black","logoURL":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png","alias":"carbon-black","address":"","roles":[],"description":"Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 years, our leadership and software have outpaced increasingly sophisticated attacks.\r\nPioneers in the Market\r\nWe’re delivering a new generation of endpoint security, purposely designed to protect your organization from the most advanced cyberattacks. Our pioneering approach to application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV) has been rigorously tested and proven by highly regarded third-party industry analysts. Some of this recognition is highlighted, below, under Awards.\r\nCustomer Driven\r\nThirty of the Fortune 100 rely on Carbon Black. Our diverse customer base includes Silicon Valley leaders in internet search, social media, transportation, government, finance, and higher education. Collectively, 3,000+ organizations trust us to protect more than 9 million endpoints around the world. With an eye on empowering every security team and protecting every endpoint, we stand true to our founding vision: To create a world safe from cyberattacks.","companyTypes":[],"products":{},"vendoredProductsCount":7,"suppliedProductsCount":7,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":4,"vendorImplementationsCount":4,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.carbonblack.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Carbon Black","keywords":"endpoint, security, Carbon, Black, world, more, cyberattacks, from","description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:title":"Carbon Black","og:description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 y","og:image":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png"},"eventUrl":""},"vendors":[{"id":4070,"title":"Carbon Black","logoURL":"https://old.roi4cio.com/uploads/roi/company/Carbon_Black.png","alias":"carbon-black","address":"","roles":[],"description":"Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. Trained by the NSA and CIA, our founders possessed early insights into the tools and techniques of 21st century cyber hackers. For more than 15 years, our leadership and software have outpaced increasingly sophisticated attacks.\r\nPioneers in the Market\r\nWe’re delivering a new generation of endpoint security, purposely designed to protect your organization from the most advanced cyberattacks. Our pioneering approach to application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV) has been rigorously tested and proven by highly regarded third-party industry analysts. Some of this recognition is highlighted, below, under Awards.\r\nCustomer Driven\r\nThirty of the Fortune 100 rely on Carbon Black. Our diverse customer base includes Silicon Valley leaders in internet search, social media, transportation, government, finance, and higher education. Collectively, 3,000+ organizations trust us to protect more than 9 million endpoints around the world. With an eye on empowering every security team and protecting every endpoint, we stand true to our founding vision: To create a world safe from cyberattacks.","companyTypes":[],"products":{},"vendoredProductsCount":7,"suppliedProductsCount":7,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":4,"vendorImplementationsCount":4,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.carbonblack.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Carbon Black","keywords":"endpoint, security, Carbon, Black, world, more, cyberattacks, from","description":"<div>Carbon Black was founded by former members of the U.S. government’s elite team of offensive security hackers. 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CB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud using a single agent, console and data set.\r\nCB Defense is certified to replace AV and designed to deliver the best endpoint security with the least amount of administrative effort. It protects against the full spectrum of modern cyber attacks, including the ability to detect and prevent both known and unknown attacks.\r\nCB Defense leverages the powerful capabilities of the CB Predictive Security Cloud, applying our unique streaming analytics to unfiltered endpoint data in order to predict, detect, prevent, respond to and remediate cyber threats.\r\nIn addition, CB Defense provides a suite of response and remediation tools, including Live Response, which allows security personnel to perform remote live investigations, intervene with ongoing attacks and instantly remediate endpoint threats. For peace of mind, CB Defense customers can also leverage CB ThreatSight, Carbon Black’s managed threat alert service, to validate alerts and uncover new threats.\r\nCB Defense is available through MSSPs or directly as software as a service.\r\n<span style=\"font-weight: bold;\">Key Capabilities</span>\r\n<span style=\"font-style: italic;\">Single Agent, Cloud Platform</span>\r\nCB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud using a single agent, console and dataset.\r\n<span style=\"font-style: italic;\">Streaming Prevention with Minimal False Positives</span>\r\nCB Defense’s unique, data-driven prevention technology is certified to replace AV, using predictive modeling that identifies and stops more known and unknown threats including malware, fileless attacks, and ransomware. This technology eliminates the black magic typically associated with machine learning, minimizing misses and false positives.\r\n<span style=\"font-style: italic;\">Complete Endpoint Visibility</span>\r\nCB Defense gives you a clear, comprehensive picture of endpoint activity using unfiltered, tagged data that allows you to easily search and investigate endpoints, follow the stages of an attack, and identify root cause so you can close security gaps.\r\n<span style=\"font-style: italic;\">Improved Efficiency Between Security &amp; IT Ops</span>\r\nCB Defense breaks down the walls between IT Operations and Security with simple workflows and built-in tools for live incident response, real-time investigations, and team collaboration. In addition, flexible policy configurations allow you to explicitly tailor your prevention, keeping users happy without compromising security.\r\n<span style=\"font-weight: bold;\">FEATURES</span>\r\n<ul><li>Signatures and cloud-based reputation to stop malware</li></ul>\r\n<ul><li>Streaming prevention to stop advanced fileless attacks</li></ul>\r\n<ul><li>Online and offline prevention</li></ul>\r\n<ul><li>Flexible prevention policies</li></ul>\r\n<ul><li>Customizable executive dashboard</li></ul>\r\n<ul><li>Interactive attack chain visualization</li></ul>\r\n<ul><li>Live Response: real-time threat remediation</li></ul>\r\n<ul><li>PCI and HIPAA compliant</li></ul>\r\n<ul><li>Open APIs integrate with your security stack</li></ul>\r\n\r\n","shortDescription":"Carbon Black (Cb) Defense - Breakthrough Prevention That Stops the Most Attacks","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) Defense","keywords":"attack, attacks, non-malware, malware, impact, that, users, will","description":"CB Defense is an industry-leading next-generation antivirus (NGAV) and endpoint detection and response (EDR) solution. CB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud usi","og:title":"Carbon Black (CB) Defense","og:description":"CB Defense is an industry-leading next-generation antivirus (NGAV) and endpoint detection and response (EDR) solution. CB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud usi"},"eventUrl":"","translationId":1195,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":335,"title":"Secure Content and Threat Management","alias":"secure-content-and-threat-management","description":" Secure content management is the set of processes and technologies that supports the collection, managing, and publishing of information. It involves processes for protecting the company from viruses, spam and undesirable web pages to not only provide enhanced security but also address productivity and potential human resources issues. Even after controlling the number of avenues through which information can enter, after the implementation of perimeter security, the cyber attackers still find ways to piggyback across valid communication channels.\r\nSecure Content Management technologies have evolved rapidly over the last few years due to the complexity of threats associated with email and web gateways. Businesses are increasingly focusing on eliminating this threat by adopting the 2 gateways, rather than the purely productive driven anti-spam and web-filtering techniques.\r\nSecure Content Management solutions are gaining traction due to the increased need for handling voluminous content that is getting generated in organizations on a daily basis. The rising adoption of digitalization, Bring Your Own Device (BYOD), growth of e-commerce, and social media has increased the amount of content generated in inter-organizations and intra-organizations.\r\nSCM solutions offer clients with the benefit of paper-free workflow, accurate searching of the required information, and better information sharing, and also addresses required industry standards and regulations. SCM solutions enable clients with handling essential enterprise information and save time and cost associated with searching for the required business data for making key business decisions.\r\nThe solutions offered for Secure Content Management includes:\r\n<span style=\"font-style: italic;\">Anti-Spam:</span> Spam Filters are introduced for spam e-mail which not only consumes time and money but also network and mail server resources.\r\n<span style=\"font-style: italic;\">Web Surfing:</span> Limiting the websites that end-users are allowed to access will increase work productivity, ensure maximum bandwidth availability and lower the liability issues.\r\n<span style=\"font-style: italic;\">Instant Messaging:</span> Convenient and growing, but difficult to handle, this technology serves as a back door for viruses and worms to enter your network. It also provides a way for sensitive information to be shared over the network.<br /><br /><br />","materialsDescription":" <span style=\"font-weight: bold;\">What are the reasons for adopting secure content management?</span>\r\nFollowing are the reasons for creating the need for secure content management:\r\n<ul><li>Lost productivity</li><li>Introduction of malicious code</li><li>Potential liability</li><li>Wasted network resources</li><li>Control over intellectual property</li><li>Regulatory Compliance</li></ul>\r\nBecause of these reasons, there is rising concern over the security of the organization and creating the need for the adoption of Secure content Management from the clients.\r\n<span style=\"font-weight: bold;\">Strategy Adopted for implementing Secure Content Management</span>\r\nThe strategy applied for Secure Content Management includes the 4 step process including\r\n<span style=\"font-weight: bold;\">Discover</span> involves Identifying and Defining the process of Data Management and collecting the data created.\r\n<span style=\"font-weight: bold;\">Classify</span> is the process of identifying critical data and segregating between secure information and unstructured information.\r\n<span style=\"font-weight: bold;\">Control</span> involves the process of data cleansing, Encrypting the digital content and Securing critical information.\r\n<span style=\"font-weight: bold;\">Govern</span> is the process of creating Service Level Agreements for usage rules, retention rules.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Content_and_Threat_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3769,"logo":false,"scheme":false,"title":"Carbon Black (CB) Predictive Security Cloud (PSC)","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"carbon-black-cb-predictive-security-cloud-psc","companyTypes":[],"description":"Attackers are bypassing traditional endpoint security. In response there has been a proliferation of security products in an attempt to stop them. The result is too much complexity and not enough efficacy. Imagine if instead of having all of these different technologies you could have a single platform that simplifies your security stack and gives you better protection.\r\nThe CB Predictive Security Cloud (PSC) is an endpoint protection platform that consolidates security in the cloud, making it easy to prevent, investigate, remediate and hunt for threats.\r\nWhile other endpoint security products only collect a filtered dataset related to what’s “known bad,” the PSC collects all endpoint activity data, because attackers intentionally look normal in order to hide their attacks. This unfiltered data is the unique power of the PSC, delivering:\r\n<ul><li>Superior Protection: Stop more attacks, take back control over your endpoints, and worry less. The PSC applies predictive modeling to unfiltered data to stay one step of ahead of sophisticated threats.</li></ul>\r\n<ul><li>Actionable Visibility: Cut down the guesswork and close security gaps fast. The PSC accelerates investigations by giving you a comprehensive picture of endpoint activity and empowers you to respond quickly.</li></ul>\r\n<ul><li>Simplified Operations: While most endpoint security programs require multiple siloed systems that burden end users and complicate management, the PSC consolidates multiple capabilities in the cloud using a single endpoint agent, console and dataset.</li></ul>\r\n<span style=\"font-weight: bold;\">BENEFITS</span>\r\n<ul><li>Reduced cost and complexity of security stack</li></ul>\r\n<ul><li>Decreased risk of breach</li></ul>\r\n<ul><li>Clear insight into root cause of attack</li></ul>\r\n<ul><li>Quickly respond to security incidents</li></ul>\r\n<ul><li>Automated remediation and threat containment</li></ul>\r\n<ul><li>Seamless integration with other security solutions</li></ul>\r\n<ul><li>Increased security operations efficiency</li></ul>\r\n<ul><li>Greater ability to meet compliance requirements</li></ul>\r\n<span style=\"font-weight: bold;\">FEATURES</span>\r\n<ul><li>Consolidated prevention, investigation, remediation, and hunting</li></ul>\r\n<ul><li>Predictive, real-time threat intelligence based on big data analytics</li></ul>\r\n<ul><li>Unfiltered endpoint data from millions of endpoints worldwide</li></ul>\r\n<ul><li>Real-time query and remediation</li></ul>\r\n<ul><li>Rapid deployment of new security features and algorithms</li></ul>\r\n<ul><li>Simplified processes between Security and IT Operations</li></ul>\r\n<ul><li>Easy to deploy, configure, and use at enterprise scale</li></ul>\r\n<ul><li>Open APIs to extend workflows and leverage high value data</li></ul>\r\n<ul><li>Out-of-the-box integrations with your security stack</li></ul>\r\n\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Carbon Black Services</span></span><br /><span style=\"font-weight: bold;\">CB Defense</span><br />Next-generation antivirus and EDR<br />\r\n<span style=\"font-weight: bold;\">CB Defense for VMware®</span><br />Next-generation security for the software-defined datacenter<br /><span style=\"font-weight: bold;\">CB LiveOps</span><br />Real-time endpoint query and remediation<br /><span style=\"font-weight: bold;\">CB ThreatSight</span><br />Managed threat alert service<br /><span style=\"font-weight: bold;\">CB ThreatHunter</span><br />Incident response and threat hunting for SOC teams<br /><span style=\"font-weight: bold;\">CB Protection</span><br />Application control and critical infrastructure protection","shortDescription":"CARBON BLACK (CB) PREDICTIVE SECURITY CLOUD (PSC): Consolidated Endpoint Security Simplified","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) Predictive Security Cloud (PSC)","keywords":"","description":"Attackers are bypassing traditional endpoint security. In response there has been a proliferation of security products in an attempt to stop them. The result is too much complexity and not enough efficacy. Imagine if instead of having all of these different te","og:title":"Carbon Black (CB) Predictive Security Cloud (PSC)","og:description":"Attackers are bypassing traditional endpoint security. In response there has been a proliferation of security products in an attempt to stop them. The result is too much complexity and not enough efficacy. Imagine if instead of having all of these different te"},"eventUrl":"","translationId":3770,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3785,"logo":false,"scheme":false,"title":"Carbon Black (CB) ThreatHunter","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"carbon-black-cb-threathunter","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Advanced Threat Hunting &amp; IR in the Cloud</span>\r\nEnterprise security teams struggle to get their hands on the endpoint data they need to investigate and proactively hunt for abnormal behavior. Security and IT professionals currently lack the ability to see beyond suspicious activity and need a way to dive deeper into the data to make their own judgments.<br />\r\nCB ThreatHunter is an advanced threat hunting and incident response solution delivering unfiltered visibility for top security operations centers (SOCs) and incident response (IR) teams.CB ThreatHunter is delivered through the CB Predictive Security Cloud (PSC), a next-generation endpoint protection platform that consolidates security in the cloud using a single agent, console and dataset.<br />\r\nBy leveraging the unfiltered data collected by the PSC, CB ThreatHunter provides immediate access to the most complete picture of an attack at all times, reducing lengthy investigations from days to minutes. This empowers teams to proactively hunt for threats, uncover suspicious behavior, disrupt active attacks and address gaps in defenses before attackers can.<br />\r\nAlong with unfiltered visibility, CB ThreatHunter gives you the power to respond and remediate in real time, stopping active attacks and repairing damage quickly. <br />\r\n<span style=\"font-weight: bold;\">Key Capabilities</span><br />\r\n<span style=\"font-style: italic;\">Complete Endpoint Protection Platform</span><br />\r\nBuilt on the CB Predictive Security Cloud, CB ThreatHunter provides advanced threat hunting and incident response functionality from the same agent and console as our NGAV, EDR and real-time query solutions, allowing your team to consolidate multiple point products with a converged platform.<br />\r\n<span style=\"font-style: italic;\">Continuous &amp; Centralized Recording</span><br />\r\nCentralized access to unfiltered endpoint data means that security professionals have all the information they need to hunt threats in real time as well as conduct in-depth investigations after a breach has occurred.<br />\r\n<span style=\"font-style: italic;\">Attack Chain Visualization &amp; Search</span><br />\r\nCB ThreatHunter provides intuitive attack chain visualization to make identifying root cause fast and easy. Analysts can quickly jump through each stage of an attack to gain insight into the attacker’s behavior, close security gaps, and learn from every new attack technique to avoid falling victim to the same attack twice.<br />\r\n<span style=\"font-style: italic;\">Live Response for Remote Remediation</span><br />\r\nWith Live Response, incident responders can create a secure connection to infected hosts to pull or push files, kill processes, perform memory dumps and quickly remediate from anywhere in the world.<br />\r\n<span style=\"font-style: italic;\">Automation via Integrations &amp; Open APIs</span><br />\r\nCarbon Black boasts a robust partner ecosystem and open platform that allows security teams to integrate products like CB ThreatHunter into their existing security stack.","shortDescription":"CB ThreatHunter: Cloud-based threat hunting and incident response (IR) solution delivering unfiltered visibility for top security operations centers (SOCs) and IR teams.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) ThreatHunter","keywords":"","description":"<span style=\"font-weight: bold;\">Advanced Threat Hunting &amp; IR in the Cloud</span>\r\nEnterprise security teams struggle to get their hands on the endpoint data they need to investigate and proactively hunt for abnormal behavior. Security and IT professionals","og:title":"Carbon Black (CB) ThreatHunter","og:description":"<span style=\"font-weight: bold;\">Advanced Threat Hunting &amp; IR in the Cloud</span>\r\nEnterprise security teams struggle to get their hands on the endpoint data they need to investigate and proactively hunt for abnormal behavior. Security and IT professionals"},"eventUrl":"","translationId":3786,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":457,"title":"DDoS Protection","alias":"ddos-protection","description":" A denial-of-service attack (DoS attack) is a cyber-attack in which the perpetrator seeks to make a machine or network resource unavailable to its intended users by temporarily or indefinitely disrupting services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled.\r\nIn a distributed denial-of-service attack (DDoS attack), the incoming traffic flooding the victim originates from many different sources. This effectively makes it impossible to stop the attack simply by blocking a single source.\r\nA DoS or DDoS attack is analogous to a group of people crowding the entry door of a shop, making it hard for legitimate customers to enter, disrupting trade.\r\nCriminal perpetrators of DoS attacks often target sites or services hosted on high-profile web servers such as banks or credit card payment gateways. Revenge, blackmail and activism can motivate these attacks. ","materialsDescription":" <span style=\"font-weight: bold;\">What are the Different Types of DDoS Attacks?</span>\r\nDistributed Denial of Service attacks vary significantly, and there are thousands of different ways an attack can be carried out (attack vectors), but an attack vector will generally fall into one of three broad categories:\r\n<span style=\"font-weight: bold;\">Volumetric Attacks:</span>\r\nVolumetric attacks attempt to consume the bandwidth either within the target network/service or between the target network/service and the rest of the Internet. These attacks are simply about causing congestion.\r\n<span style=\"font-weight: bold;\">TCP State-Exhaustion Attacks:</span>\r\nTCP State-Exhaustion attacks attempt to consume the connection state tables which are present in many infrastructure components such as load-balancers, firewalls and the application servers themselves. Even high capacity devices capable of maintaining state on millions of connections can be taken down by these attacks.\r\n<span style=\"font-weight: bold;\">Application Layer Attacks:</span>\r\nApplication Layer attacks target some aspect of an application or service at Layer-7. These are the deadliest kind of attacks as they can be very effective with as few as one attacking machine generating a low traffic rate (this makes these attacks very difficult to proactively detect and mitigate). Application layer attacks have come to prevalence over the past three or four years and simple application layer flood attacks (HTTP GET flood etc.) have been some of the most common denials of service attacks seen in the wild.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_DDoS_Protection.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3789,"logo":false,"scheme":false,"title":"Carbon Black (CB) LiveOps","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"carbon-black-cb-liveops","companyTypes":[],"description":"Even the most effective security teams are often forced to play catch up during emergency situations due to limited time and resources to perform regular, proactive analysis and evaluate potential risks.\r\nAny delays during the investigation prolongs downtime and leaves the organization open to increased risk. Once the scope of an attack is understood, dispersed processes and tool sets can cause bottlenecks that delay the remediation of problematic endpoints.\r\nCB LiveOps is a real-time query and remediation solution that gives teams faster, easier access to audit and change the system state of endpoints across their organization.<br />By providing administrators with real-time query capabilities from a cloud-native endpoint protection platform, \r\nCB LiveOps enables teams to make quick, confident decisions to improve their security posture. CB LiveOps closes the gap between security and operations, allowing administrators to perform full investigations and take action to remotely remediate endpoints all from a single solution.\r\n<span style=\"font-weight: bold;\">Key Capabilities</span>\r\n<span style=\"font-style: italic;\">Single Agent, Cloud Platform</span>\r\nCB LiveOps is built on the PSC, a cloud-native endpoint protection platform that offers converged prevention, detection, and response with additional services that can be activated as you need them, using the same converged agent, without any additional deployment or infrastructure.\r\n<span style=\"font-style: italic;\">On-Demand Queries</span>\r\nCB LiveOps gives your Security &amp; IT Operations team visibility into even the most precise about the current system state of all endpoints, enabling you to make quick, confident decisions to reduce risk.\r\n<span style=\"font-style: italic;\">Immediate Remote Remediation</span>\r\nCB LiveOps closes the gap between security and operations, giving administrators a remote shell directly into endpoints to perform full investigations and remote remediations all from a single cloud-based platform.\r\n<span style=\"font-style: italic;\">Simplified Operational Reporting</span>\r\nCB LiveOps allows you to save and re-run queries to automate operational reporting on patch levels, user privileges, disk encryption status and more to stay on top of your everchanging environment.\r\n<span style=\"font-weight: bold;\">FEATURES</span>\r\n<ul><li>Pre-Built Recommended Queries</li></ul>\r\n<ul><li>Easy query builder</li></ul>\r\n<ul><li>SQL query (open text field)</li></ul>\r\n<ul><li>Copy &amp; Re-run Queries</li></ul>\r\n<ul><li>Save and favorite queries</li></ul>\r\n<ul><li>Email notifications</li></ul>\r\n<ul><li>Filter and group results</li></ul>\r\n<ul><li>Data export</li></ul>\r\n<ul><li>Secure shell for remote remediation</li></ul>\r\n<ul><li>Two-way API</li></ul>","shortDescription":"CB LiveOps: Security operations solution that provides system audit and remote response capabilities for endpoints and containers from a cloud-native endpoint protection platform (EPP).\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) LiveOps","keywords":"","description":"Even the most effective security teams are often forced to play catch up during emergency situations due to limited time and resources to perform regular, proactive analysis and evaluate potential risks.\r\nAny delays during the investigation prolongs downtime a","og:title":"Carbon Black (CB) LiveOps","og:description":"Even the most effective security teams are often forced to play catch up during emergency situations due to limited time and resources to perform regular, proactive analysis and evaluate potential risks.\r\nAny delays during the investigation prolongs downtime a"},"eventUrl":"","translationId":3790,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3809,"logo":false,"scheme":false,"title":"Carbon Black (CB) ThreatSight","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"carbon-black-cb-threatsight","companyTypes":[],"description":"As enterprises face a shortage of skilled security professionals, security teams often spend too much time monitoring and validating alerts, which limits their ability to address other security needs. Moreover, when prevalent outbreaks occur, security team investigations are limited by the resources and data available in their own environment, making it difficult to craft an effective remediation plan until the full scope and root cause of an event is determined.\r\nCB ThreatSight helps solve these problems by providing an industry-leading, subscriptionbased monitoring service for CB Defense. Built directly on the CB Predictive Security Cloud™ (PSC) platform which applies big data analytics across unfiltered data from millions of endpoints, CB ThreatSight is staffed by a world-class team of security experts who are constantly studying and analyzing the data in the PSC using advanced machine learning and algorithmic toolsets.\r\nOffered as a managed service directly from Carbon Black, threat hunters on the CB ThreatSight team work side by side with you to validate and prioritize alerts, uncover newthreats, and accelerate investigations with capabilities such as predictive root cause reporting.\r\n<span style=\"font-weight: bold;\">Key Capabilities</span>\r\n<span style=\"font-style: italic;\">Threat Validation and Insight</span>\r\nWith round-the-clock eyes on glass, your team can have true peace of mind knowing that an additional layer of experts are helping to ensure threats don’t get missed. Carbon Black’s security experts work side by side with your own team to validate alerts and provide additional human insight to speed up remediation for improved stability and resource utilization.\r\n<span style=\"font-style: italic;\">Monthly Reporting</span>\r\nOur CB ThreatSight experts provide monthly reports that summarize monthly activity across your environment, including the most common suspicious events and most targeted machines. These reports serve as a starting point for refining policies, help your team see big picture trends and make executive reporting effortless.\r\n<span style=\"font-style: italic;\">Outbreak Advisories</span>\r\nCarbon Black’s Threat Analysis Unit constantly monitors threat trends across the globe. When widespread and newsworthy outbreaks occur our ThreatSight team sends out advisories that include indicators of compromise, giving your team a jump-start on assessing risk and closing gaps.\r\n<span style=\"font-weight: bold;\">FEATURES</span>\r\n\r\n<ul><li>Threat validation</li></ul>\r\n<ul><li>Email alerting</li></ul>\r\n<ul><li>Root cause analysis</li></ul>\r\n<ul><li>Threat advisories</li></ul>\r\n<ul><li>Monthly reporting</li></ul>","shortDescription":"Managed alert monitoring and triage services staffed by a dedicated team of seasoned threat experts who keep watch over your environment and notify your team of emerging threats","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Carbon Black (CB) ThreatSight","keywords":"","description":"As enterprises face a shortage of skilled security professionals, security teams often spend too much time monitoring and validating alerts, which limits their ability to address other security needs. Moreover, when prevalent outbreaks occur, security team inv","og:title":"Carbon Black (CB) ThreatSight","og:description":"As enterprises face a shortage of skilled security professionals, security teams often spend too much time monitoring and validating alerts, which limits their ability to address other security needs. Moreover, when prevalent outbreaks occur, security team inv"},"eventUrl":"","translationId":3810,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":348,"title":"No centralized control over IT systems"},{"id":354,"title":"Low bandwidth data channels"},{"id":370,"title":"No automated business processes"},{"id":376,"title":"Unstructured data"},{"id":384,"title":"Risk of attacks by hackers"},{"id":385,"title":"Risk of data loss or damage"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":335,"title":"Secure Content and Threat Management","alias":"secure-content-and-threat-management","description":" Secure content management is the set of processes and technologies that supports the collection, managing, and publishing of information. It involves processes for protecting the company from viruses, spam and undesirable web pages to not only provide enhanced security but also address productivity and potential human resources issues. Even after controlling the number of avenues through which information can enter, after the implementation of perimeter security, the cyber attackers still find ways to piggyback across valid communication channels.\r\nSecure Content Management technologies have evolved rapidly over the last few years due to the complexity of threats associated with email and web gateways. Businesses are increasingly focusing on eliminating this threat by adopting the 2 gateways, rather than the purely productive driven anti-spam and web-filtering techniques.\r\nSecure Content Management solutions are gaining traction due to the increased need for handling voluminous content that is getting generated in organizations on a daily basis. The rising adoption of digitalization, Bring Your Own Device (BYOD), growth of e-commerce, and social media has increased the amount of content generated in inter-organizations and intra-organizations.\r\nSCM solutions offer clients with the benefit of paper-free workflow, accurate searching of the required information, and better information sharing, and also addresses required industry standards and regulations. SCM solutions enable clients with handling essential enterprise information and save time and cost associated with searching for the required business data for making key business decisions.\r\nThe solutions offered for Secure Content Management includes:\r\n<span style=\"font-style: italic;\">Anti-Spam:</span> Spam Filters are introduced for spam e-mail which not only consumes time and money but also network and mail server resources.\r\n<span style=\"font-style: italic;\">Web Surfing:</span> Limiting the websites that end-users are allowed to access will increase work productivity, ensure maximum bandwidth availability and lower the liability issues.\r\n<span style=\"font-style: italic;\">Instant Messaging:</span> Convenient and growing, but difficult to handle, this technology serves as a back door for viruses and worms to enter your network. It also provides a way for sensitive information to be shared over the network.<br /><br /><br />","materialsDescription":" <span style=\"font-weight: bold;\">What are the reasons for adopting secure content management?</span>\r\nFollowing are the reasons for creating the need for secure content management:\r\n<ul><li>Lost productivity</li><li>Introduction of malicious code</li><li>Potential liability</li><li>Wasted network resources</li><li>Control over intellectual property</li><li>Regulatory Compliance</li></ul>\r\nBecause of these reasons, there is rising concern over the security of the organization and creating the need for the adoption of Secure content Management from the clients.\r\n<span style=\"font-weight: bold;\">Strategy Adopted for implementing Secure Content Management</span>\r\nThe strategy applied for Secure Content Management includes the 4 step process including\r\n<span style=\"font-weight: bold;\">Discover</span> involves Identifying and Defining the process of Data Management and collecting the data created.\r\n<span style=\"font-weight: bold;\">Classify</span> is the process of identifying critical data and segregating between secure information and unstructured information.\r\n<span style=\"font-weight: bold;\">Control</span> involves the process of data cleansing, Encrypting the digital content and Securing critical information.\r\n<span style=\"font-weight: bold;\">Govern</span> is the process of creating Service Level Agreements for usage rules, retention rules.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Content_and_Threat_Management.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":457,"title":"DDoS Protection","alias":"ddos-protection","description":" A denial-of-service attack (DoS attack) is a cyber-attack in which the perpetrator seeks to make a machine or network resource unavailable to its intended users by temporarily or indefinitely disrupting services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled.\r\nIn a distributed denial-of-service attack (DDoS attack), the incoming traffic flooding the victim originates from many different sources. This effectively makes it impossible to stop the attack simply by blocking a single source.\r\nA DoS or DDoS attack is analogous to a group of people crowding the entry door of a shop, making it hard for legitimate customers to enter, disrupting trade.\r\nCriminal perpetrators of DoS attacks often target sites or services hosted on high-profile web servers such as banks or credit card payment gateways. Revenge, blackmail and activism can motivate these attacks. ","materialsDescription":" <span style=\"font-weight: bold;\">What are the Different Types of DDoS Attacks?</span>\r\nDistributed Denial of Service attacks vary significantly, and there are thousands of different ways an attack can be carried out (attack vectors), but an attack vector will generally fall into one of three broad categories:\r\n<span style=\"font-weight: bold;\">Volumetric Attacks:</span>\r\nVolumetric attacks attempt to consume the bandwidth either within the target network/service or between the target network/service and the rest of the Internet. These attacks are simply about causing congestion.\r\n<span style=\"font-weight: bold;\">TCP State-Exhaustion Attacks:</span>\r\nTCP State-Exhaustion attacks attempt to consume the connection state tables which are present in many infrastructure components such as load-balancers, firewalls and the application servers themselves. Even high capacity devices capable of maintaining state on millions of connections can be taken down by these attacks.\r\n<span style=\"font-weight: bold;\">Application Layer Attacks:</span>\r\nApplication Layer attacks target some aspect of an application or service at Layer-7. These are the deadliest kind of attacks as they can be very effective with as few as one attacking machine generating a low traffic rate (this makes these attacks very difficult to proactively detect and mitigate). Application layer attacks have come to prevalence over the past three or four years and simple application layer flood attacks (HTTP GET flood etc.) have been some of the most common denials of service attacks seen in the wild.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_DDoS_Protection.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.carbonblack.com/wp-content/uploads/2019/03/cb-case-study-progress-residential.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":884,"title":"CISCO CMX for OKKO filling station network","description":"Description is not ready yet","alias":"cisco-cmx-for-okko-filling-station-network","roi":0,"seo":{"title":"CISCO CMX for OKKO filling station network","keywords":"","description":"Description is not ready yet","og:title":"CISCO CMX for OKKO filling station network","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. 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Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. 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As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner\r\nCisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":262,"title":"Support Customers"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":388,"title":"Failure to attract new customers"},{"id":389,"title":"Customer attrition"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"}]}},"categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/postroenie-umnoy-besprovodnoy-infrastruktury-v-seti-okko","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":902,"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","description":"Description is not ready yet","alias":"cisco-nexus-9000-cisco-ise-for-the-ministry-of-finance-of-ukraine","roi":0,"seo":{"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","keywords":"","description":"Description is not ready yet","og:title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":498,"title":"Ministry of Finance of Ukraine","logoURL":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png","alias":"ministerstvo-finansov-ukrainy","address":"","roles":[],"description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. 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The ministry is responsible for ensuring ","og:title":"Ministry of Finance of Ukraine","og:description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring ","og:image":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":716,"logo":false,"scheme":false,"title":"Cisco Nexus 9000 Series Switches","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"cisco-nexus-9000-series-switches","companyTypes":[],"description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber channel provides convergence.\r\nProgrammability for DevOps\r\nThe industry’s highly programmable switch with open APIs is ideal for DevOps environments. Nexus 9000 open programmability supports built-in DevOps automation tools such as Puppet, Chef, and Ansible.\r\nAutomation\r\nCisco ACI makes the application the focal point of infrastructure. It enables an agile, open, and secure architecture. You can reduce TCO, automate IT tasks, and accelerate data center application deployments.\r\nArchitectural flexibility\r\nGet energy-efficient deployment of 3-tier or leaf-spine architecture. Get flexible port configuration of 1/10/25/40/50/100 GE with storage networking support. This provides a foundation for ACI, our industry-leading automation solution.\r\nScalability\r\nGain up to 172.8 Tbps of nonblocking performance with less than 5-microsecond latency. The switches offer wire-speed gateway, bridging, routing, and our Border Gateway Protocol control plane for VXLAN. Segment routing eases virtualization.\r\nReal-time visibility and telemetry\r\nBuilt-in sensors support Cisco Tetration Analytics for rich traffic flow telemetry and line-rate data collection. Real-time buffer use per port and per queue helps keep track of application traffic patterns.\r\n","shortDescription":"Build a next-generation automated data center. Our Nexus 9000 Series delivers proven high performance and density, low latency, and exceptional power efficiency in a range of form factors. The switches operate in Cisco NX-OS Software or Application Centric Infrastructure (ACI) modes with ground-breaking Cloud Scale ASIC technology. They are ideal for traditional or fully automated data center deployments.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Nexus 9000 Series Switches","keywords":"with, application, open, DevOps, Cisco, telemetry, automation, traffic","description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann","og:title":"Cisco Nexus 9000 Series Switches","og:description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann"},"eventUrl":"","translationId":717,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":461,"logo":false,"scheme":false,"title":"CISCO ISE (Identity Services Engine)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"cisco-ise-identity-services-engine","companyTypes":[],"description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delivered with streamlined, centralized management that lets you scale securely in today's market.</p>\r\n<p>Username is a key element in determining access to a network. Username can also help you alert you users to potentially suspicious activity with their devices. It answers the all-important question of who is connected to your network.</p>\r\n<p>The Cisco Identity Services Engine (ISE) Passive Identity Connector centralizes, consolidates, and distributes identity information, including IP addresses, MAC addresses, and usernames. At the same time it offloads work from key infrastructure such as Microsoft Active Directory.</p>\r\n<p>Many servers on the network are active participants in user authentication. They take user credentials and either verify them or look them up in a dedicated repository such as Active Directory. Rather than being actively involved in user authentication, the Passive Identity Connector listens to the various authentication servers on the network. It centralizes the authentication information, becoming the single source of truth for its subscribers.</p>\r\n<p>The Passive Identity Connector distributes the session identity information to other devices on the network that are natural consumers of such information. These devices include firewalls, web security appliances, and traffic analyzers. Using the Cisco Platform Exchange Grid (pxGrid), the Cisco ISE Passive Identity Connector can support up to 20 subscribers.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Centralized information</li>\r\n<li>Improved performance</li>\r\n<li>Syslog server support</li>\r\n<li>Active Directory support</li>\r\n<li>Kerberos SPAN support</li>\r\n<li>Endpoint probes</li>\r\n<li>Active Directory agent</li>\r\n<li>Support for custom APIs</li>\r\n<li>Citrix Terminal Server support</li>\r\n<li>High availability</li>\r\n<li>Migration support</li>\r\n<li>Virtual machine support</li>\r\n<li>Scalability</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Benefits:</span></p>\r\n<ul>\r\n<li>Consolidates data from multiple authentication sources, eliminating the need for every system that requires authentication data to interact with every authentication source</li>\r\n<li>Eliminates the burden on an often-overtaxed infrastructure with a single system that caches data for other authentication data consumers</li>\r\n<li>Gathers authentication data from systems that support syslog</li>\r\n<li>Gathers authentication data from Active Directory through the Microsoft Windows Management Interface (WMI)</li>\r\n<li>Gathers Active Directory authentication data from switches supporting Kerberos SPAN</li>\r\n<li>Understands when endpoints log off</li>\r\n<li>Gathers authentication data from up to 10 Microsoft Active Directory domain controllers</li>\r\n<li>Gathers authentication data from systems that support a custom interface</li>\r\n<li>Gathers authentication data from Citrix Terminal Server</li>\r\n<li>Supports active/passive redundancy</li>\r\n<li>Customers may upgrade from the Cisco ISE Passive Identity Connector to Cisco ISE, adding the Passive Identity Connector node to an existing Cisco ISE cluster.</li>\r\n<li>Supports KVM, VMware, and Hyper-V</li>\r\n<li>Tailored to fit your organization with support for 3,000 and 300,000 sessions</li>\r\n</ul>\r\n","shortDescription":"Cisco Identity Services Engine - усовершенствование мониторинга, контроль доступа, сдерживание угроз","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CISCO ISE (Identity Services Engine)","keywords":"","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive","og:title":"CISCO ISE (Identity Services Engine)","og:description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive"},"eventUrl":"","translationId":3074,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":175,"title":"Aging IT infrastructure"},{"id":366,"title":"IT infrastructure consumes a lot of power"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":374,"title":"IT infrastructure downtimes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"},{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/modernizatsiya-setevoj-infrastruktury/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":904,"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","description":"Description is not ready yet","alias":"cisco-prime-infrastructure-for-concern-galnaftogaz","roi":0,"seo":{"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","keywords":"","description":"Description is not ready yet","og:title":"Cisco Prime Infrastructure for Concern Galnaftogaz","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. L’viv, Ukraine, 79018 Registered address 1 Plastova Str. L’viv, Ukraine, 79056","roles":[],"description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all regions of Ukraine. Another important direction of the Company’s activities is retail of consumer goods and services through the network of convenient stores, at filling complexes and outside them. Concern Galnaftogaz is also engaged into large and small wholesale of oil products and provides storage and transporting services of fuel to third parties.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz (OKKO)","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. 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Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. 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ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. 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Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. 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Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. 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These are recognized specialists in their industry, with vast experience and unique knowledge and skills that allow the company to constantly introduce innovative technical solutions.<br />Source: https://volia.com/rus/about/company/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://volia.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"VOLIA","keywords":"","description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:title":"VOLIA","og:description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:image":"https://old.roi4cio.com/uploads/roi/company/VOLJA.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":170,"title":"Cisco","logoURL":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png","alias":"cisco","address":"","roles":[],"description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. 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With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. 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ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. 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The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"http://tsu.ua/wp-content/uploads/2018/01/TSU_listovka_read.pdf","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":707,"title":"Citrix for petrochemical company","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet this massive demand, the company, based in The Woodlands, Texas, employs more than 5,000 workers worldwide and jointly operates 33 manufacturing and research centers with business partners.<br />As an engineer in the company’s Remote Connectivity and Mobility (RCM) team, Ryan Tsamouris’ role is to make sure that employees can work efficiently and effectively regardless of geographic location, device, or time of day. To facilitate this, the RCM team needed an integrated solution that could seamlessly deliver apps, data, and services that keep the company’s manufacturing workers and office employees connected and productive.<br />As part of a technology lifecycle, and after a thorough product comparison, the RCM team decided to implement Citrix Workspace to meet the company’s needs.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Boosting security and increasing uptime</span><br />Today, Citrix Workspace—which includes Citrix XenMobile for device security, Citrix ShareFile for secure file sync and sharing, Citrix NetScaler for network security, and Citrix XenApp and Citrix XenDesktop for app and desktop delivery—is providing secure access to the apps and desktops employees use everywhere, from the manufacturing floor to the corporate office.<br />Citrix NetScaler Unified Gateway and the NetScaler application delivery controller allow staff to securely access the apps and data they need from any device and any location, without worrying about disruptive downtime. NetScaler Unified Gateway secures remote access to apps and desktops, and the NetScaler application delivery controller optimizes application performance with load balancing.<br />And to get visibility into everything, Chevron Phillips Chemical Company is also beginning to integrate NetScaler Management and Analytics System for end-to-end network and application insight, automation, and management.<br /><span style=\"font-style: italic;\">“All of this provides a layer of security and control that is proving to be very useful,”</span> says Tsamouris. <span style=\"font-style: italic;\">“Our critical services point to a load balancer, allowing monitoring of back-end services and providing the ability to add or remove resources without scheduling an outage.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Improving user experience and unburdening IT staff</span><br />Chevron Phillips Chemical Company is using Citrix Workspace to empower employees to work from anywhere, on any device. Because XenMobile technology separates corporate apps and data from personal apps and data on users’ devices, employees can now work securely whenever and wherever they want.<br /><span style=\"font-style: italic;\">“We no longer have to manage employees’ personal devices,”</span> Tsamouris says. <span style=\"font-style: italic;\">“Instead, all we have to do is provide the apps and ensure that they meet the security requirements. This greatly simplifies our mobile strategy.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\"></span><br />Sharing devices to cut costs</span><br />By using the XenApp solution along with XenMobile device management, Chevron Phillips Chemical Company was able to roll out a device-sharing program within its manufacturing facilities.<br /><span style=\"font-style: italic;\">“For manufacturing environments with shift workers, XenMobile’s shared device mode is very useful,”</span> Tsamouris says. <span style=\"font-style: italic;\">“For us, it means that when one shift worker signs off, another can simply sign on to the same tablet from the Secure Hub app. They get their single sign-on; they get their apps; and they’re off to work. As a result, we’re saving money on devices and simplifying our approach to mobile management within manufacturing.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Increasing collaboration and productivity</span><br />With the ShareFile solution, the company’s mobile workforce can access, sync, and share files from any device, at any given moment.<br /><span style=\"font-style: italic;\">“The ShareFile mobile app was a big win for us because it meant our users were able to access their desktop files, network shares, and Microsoft SharePoint document libraries from the same mobile device while on the go,”</span> Tsamouris says.<br />The company will soon extend its use of ShareFile technology to include encrypted email service and workflows—both of which will contribute to the increased productivity and improved collaboration employees already are experiencing.<br /><br /><span style=\"font-style: italic;\">“Citrix Workspace gives us the freedom to use all these products without having to worry about additional licensing or add-ons,” Tsamouris says. “We no longer have to decide whether we have the resources to take on a project; we already know we have the platform and the solution to support it.”</span></span>","alias":"citrix-for-petrochemical-company","roi":0,"seo":{"title":"Citrix for petrochemical company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet thi","og:title":"Citrix for petrochemical company","og:description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet thi"},"deal_info":"","user":{"id":5100,"title":"Chevron Phillips Chemical","logoURL":"https://old.roi4cio.com/uploads/roi/company/Chevron_Phillips.png","alias":"chevron-phillips-chemical","address":"","roles":[],"description":"Chevron Phillips Chemical is a petrochemical company jointly owned by Chevron Corporation and Phillips 66. The company was formed July 1, 2000 by merging the chemicals operations of both Chevron Corporation and Phillips Petroleum Company. As equally-owned company, it is governed by a board of directors composed of two members from each of the parent companies. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies 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a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. 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Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":20,"title":"Belgium","name":"BEL"},{"id":47,"title":"Colombia","name":"COL"},{"id":177,"title":"Qatar","name":"QAT"},{"id":182,"title":"Saudi Arabia","name":"SAU"},{"id":187,"title":"Singapore","name":"SGP"},{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":348,"title":"No centralized control over IT systems"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":383,"title":"Shortage of inhouse IT engineers"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/chevron-phillips-chemical-company-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":672,"title":"Citrix SD-WAN for governmental agency","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. The Citrix NetScaler SD-WAN works by automatically selecting cellular or satellite communication links, depending on local conditions, so that traffic flows across the best connection without any manual intervention. Combined with Citrix XenDesktop and XenApp, NetScaler SD-WAN gives end users remote access to their applications without performance problems.\r\nThe Agency first conducted a proof of concept by installing NetScaler SD-WAN appliances on a control ship in the North Sea as well as at the agency's data center. &quot;Only one month after we went into production, the benefits were very obvious,&quot; says Bjarne Lund, team manager for infrastructure development at AgriFish. &quot;NetScaler SD-WAN consolidates multiple connections, so now the control vessel can make use of 3G/4G/LTE from all four cellular suppliers and satellite at the same time. 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The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. 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The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit","og:title":"Citrix SD-WAN","og:description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.com/customers/agrifish-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":714,"title":"Citrix SD-WAN for international leasing company","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan manages more than 1.7 million vehicles from over 110 branch offices across 32 countries.<br /><br />LeasePlan uses Citrix Virtual Apps and Desktops to deliver virtual desktops and hundreds of applications to its branch locations, which rely on a network powered by Citrix.<br /><br />Global IT Operations Manager Ronan Murray says,<span style=\"font-style: italic;\"> “NetScaler is the Swiss Army knife of our data center. We use most of the functions, from WAF to SSL Caching to load balancing.”</span><br />Everything is managed from LeasePlan’s data centers in Ireland, and branches are connected to the center with dedicated multiprotocol label switching (MPLS) lines.<br /><br /><span style=\"font-style: italic;\">“MPLS is a relatively old technology now, meaning it’s mature, and it’s safe,”</span> Murray explains. <span style=\"font-style: italic;\">“But it’s also expensive, and as we need failover, our backup circuits are only used when the primary link fails. We spend several million Euros a year on our global network. Agility was also an issue, activating new circuits can take months and we need new locations stood up in days and weeks. We need to be able to move at the speed of our business, which is accelerating all the time.”</span><br /><br />Internet connections for branches were routed over the MPLS lines and through LeasePlan’s Dublin data centers. However, as Murray says, <span style=\"font-style: italic;\">“with the increased demand for cloud services, having local ‘breakout’ connections is more and more important. People need to be closer to their SaaS services to get the best possible user experience, backhauling internet traffic through our data centres is sub-optimal for our users.”</span><br /><br />Bandwidth for video, Skype, and other rich content was an issue, as were availability, reliability, and latency. LeasePlan worked with Platinum Citrix Solution Advisor and Citrix Service Provider Zinopy to deploy Citrix SD-WAN across the company’s global network. <span style=\"font-style: italic;\">“We’re achieving significant cost savings where we displace MPLS”</span><br /><br /><span style=\"font-style: italic;\">“We chose Citrix SD-WAN because we had a really positive proof of concept experience,”</span> Murray says. <span style=\"font-style: italic;\">“The Citrix product set is really, really good. Citrix SD-WAN is incredibly clever in the way that it moves traffic around, the way it monitors issues on the network, and is able to pass traffic between different circuits depending on variations within those circuits.”<br /></span><br />Most branches now have internet connections from local ISPs. SD-WAN manages traffic across internet (broadband, ADSL, and even 4G) and in some cases a smaller MPLS link. As a result, branches have faster, more reliable connectivity, and with SD-WAN optimizing traffic, LeasePlan’s WAN costs have reduced dramatically.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Powering the transition from data center to cloud</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“As we move towards a cloud-based workspace environment, and as we pivot our branches from pointing to the data center to pointing to cloud, we’ll need our infrastructure to travel with us,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“Many CIOs are looking at a cloud-first strategy, but they’re not thinking about how their infrastructure is going to take them there. They think, ‘we’ve got a big internet pipe; we’ll be fine.’ But, it’s not as simple as that, especially with a branch environment. LeasePlan has been forward thinking in this regard and SD-WAN is a great solution for organisations like ours.”</span><br /><br />With SD-WAN, LeasePlan can provide secure local internet breakout for its branches so they can access cloud applications using a local connection and connect directly to the data center for hosted applications.<br /><br /><span style=\"font-style: italic;\">“The biggest benefit that SD-WAN has brought LeasePlan is not the savings, the extra bandwidth, and the other features—it’s the ability to pivot very simply to the cloud,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“When we need data from the data center, we go there. When we need data from the cloud, we go direct to cloud. We’re not hair-pinning or backhauling data through the data center anymore, and that gives a much better user experience, a much more efficient model for IT, and a much more efficient model for the end users.”</span><br /><span style=\"font-weight: bold;\"><br />Availability and security</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br />Using SD-WAN, IT can manage traffic at a very granular level, prioritizing individual applications over particular circuits. The result is high availability and low latency for users. Murray gives an example:<br /><span style=\"font-style: italic;\">“When we went live with SD-WAN in Norway, the internet circuit wasn't ready, so we just went live purely with a 4G SIM card in the back of the device. We got 50 meg down and 10 meg up, and the users there were ecstatic. They are getting bandwidth, performance, and availability like they haven’t seen before—from a SIM card! That’s pretty incredible.”</span><br /><br /><span style=\"font-weight: bold;\">Communications are secure, too.</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“A secure tunnel is created acroos every circuit and even every queue for MPLS,”</span> Murray says. <span style=\"font-style: italic;\">“Overall, that’s more secure than MPLS alone.”</span><br />With Citrix SD-WAN, Murray has improved performance for staff at LeasePlan’s branch locations, while dramatically reducing operations costs and enabling the business’s transition to the cloud.<br /><br /><span style=\"font-style: italic;\">“We’re pivoting really quickly towards the cloud, and with Citrix SD-WAN, our IT infrastructure is now ahead of our strategy,” </span>Murray says.</span>","alias":"citrix-sd-wan-for-international-leasing-company","roi":0,"seo":{"title":"Citrix SD-WAN for international leasing company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma","og:title":"Citrix SD-WAN for international leasing company","og:description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma"},"deal_info":"","user":{"id":5106,"title":"LeasePlan","logoURL":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png","alias":"leaseplan","address":"","roles":[],"description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. It was founded in 1963. It has more than 14% of its approximately 6,600 employees working out of the Netherlands.<br />LeasePlan, present in over 30 countries, became the first company in the leasing industry to manage more than 1.7 million cars worldwide, and offer fleet management services. LeasePlan is present in both traditional and emerging markets.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.leaseplan.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"LeasePlan","keywords":"","description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. It was founded in 1963. It has more than 14% of its approximately 6,600 empl","og:title":"LeasePlan","og:description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. It was founded in 1963. It has more than 14% of its approximately 6,600 empl","og:image":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png"},"eventUrl":""},"supplier":{"id":182,"title":"Citrix","logoURL":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png","alias":"citrix","address":"","roles":[],"description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop","og:title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","og:description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop"},"eventUrl":"","translationId":138,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit","og:title":"Citrix SD-WAN","og:description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":338,"title":"Employee personal use of corporate IT during working hours"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/leaseplan-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":791,"title":"Citrix Workspace for manufacturer of wind turbines","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических кранов и промежуточных охладителей для турбонагнетателей. Сегодня это ведущий мировой поставщик ветряных турбин.\r\nВ такой инновационной компании ИТ-организация должна быть ключевым игроком. «<span style=\"font-style: italic;\">Ответственность за новаторство в сфере ИТ лежит на нас»,</span> - говорит Кристоффер Николайсен, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«ИТ-специалисты не могут просто сидеть в подвале, присматривая за серверами и следя за тем, чтобы все работало нормально».</span>\r\nРынок устойчивой энергетики быстро развивается, и Николайсен и его коллеги по ИТ помогают держать Vestas в игре, постоянно укрепляя конкурентные позиции компании.\r\nДля этого они полагаются на Citrix. Решения Citrix помогают повысить производительность, улучшить работу на рабочем месте и обеспечить безопасность информации. Более того, они поддерживают традицию Vestas в области инноваций и совершенства.<br /><br /><span style=\"font-weight: bold;\">Гибкие решения повышают производительность для всех</span>\r\nУ Vestas есть разнообразная группа сотрудников: от рабочих, которые шлифуют лезвия на фабрике до инженеров, путешествующих по миру. Программное обеспечение для виртуализации Citrix XenApp и XenDesktop обеспечивает гибкость, необходимую Vestas для повышения производительности всех из них. Например, до недавнего времени работники огромных турбинных заводов компании ходили по длинным производственным линиям, проверяли тысячи точек качества и все еще использовали бумагу для заметок. Благодаря технологии Citrix Vestas автоматизирует этот процесс и повышает производительность.\r\nVestas теперь может принимать приложения, обычно доступные только в Windows, и представлять их на любом устройстве. А благодаря решению Citrix XenMobile Vestas может управлять устройствами, приложениями и контентом на собственных устройствах (BYO) и корпоративных устройствах по всему миру.\r\n<span style=\"font-style: italic;\">«Работа - это не место; это то, что вы делаете »,</span> - говорит Николайсен. <span style=\"font-style: italic;\">«XenDesktop и XenApp позволяют нашим пользователям работать так, как им удобно, так и наиболее продуктивно».</span> И успехи последовали. Теперь вместо того, чтобы потратить недели на адаптацию к новой системе и стилю работы, сотрудники продуктивно работают с первого дня.<br /><br /><span style=\"font-weight: bold;\">Безопасное сотрудничество защищает работу с третьими лицами</span>\r\nVestas поставляет автоматизированные проекты высокой четкости (CAD) консультантам в разных странах. <span style=\"font-style: italic;\">«У нас есть инженеры по всему миру, которые разрабатывают наши турбины», </span>- говорит Николайсен. <span style=\"font-style: italic;\">«Но мы не хотим, чтобы наша интеллектуальная собственность передавалась конкурентам, чтобы они могли вывести на рынок новую турбину».</span>\r\nРешения Citrix не только позволяют третьим сторонам получить доступ к проектам. HDX 3D Pro, набор технологий ускорения графики, оптимизирует виртуализацию богатых графических приложений и обеспечивает безопасное удаленное взаимодействие в режиме реального времени с проектными данными.\r\nРешения Citrix также позволяют Vestas быстрее и безопаснее подключать внешних консультантов, поскольку сотрудники могут создавать инфраструктуру виртуальных рабочих столов и предоставлять ее, как только они в ней нуждаются.<br /><br /><span style=\"font-weight: bold;\">100-процентное время безотказной работы обеспечивает исключительный пользовательский опыт</span>\r\nЧтобы оставаться конкурентоспособными, сегодня компании должны использовать преимущества облака. Но это преимущество испаряется, если доставка приложений ненадежна, а время безотказной работы не составляет 100 процентов. Vestas использует технологию Citrix NetScaler App Delivery Controller для обеспечения бесперебойной работы приложений и безупречной производительности.\r\nVestas может предоставлять приложения для гибридных и многокристальных архитектур с исключительным пользовательским интерфейсом. <span style=\"font-style: italic;\">«NetScaler ADC - это способ перенести различные решения в облако и связать их все вместе»</span>, - говорит Николайсен. <span style=\"font-style: italic;\">«Это очень важно, потому что наше ERP-решение и некоторые из наших приложений Microsoft находятся в облаке. Кроме того, мы хотим перенести XenMobile в облако. Нам нужен NetScaler, чтобы связать все эти части вместе ».</span><br /><span style=\"font-weight: bold;\"><br />Гибкие продукты делают будущую технологию реальностью уже сейчас</span>\r\nБудущее ИТ находится в конференц-зале, а не в серверной. Он поддерживает инновации и предоставляет сотрудникам новые способы лучше выполнять свою работу. Он доставляет прямые и релевантные приложения и данные быстро. Это дает людям возможность сосредоточиться на своих задачах, а не заниматься сложным пользовательским интерфейсом.\r\nVestas использует решения Citrix, чтобы сделать это будущее реальностью. ИТ-отдел может предоставить работникам единообразный опыт, помогая им сосредоточиться на своей работе. Например, пользователи могут использовать систему планирования ресурсов предприятия (ERP) на виртуальном рабочем столе или мобильном устройстве, и оно выглядит как собственное приложение, даже если оно размещено в центре обработки данных Vestas.\r\n<span style=\"font-style: italic;\">«Мы многому учимся, просто слушая наших пользователей, а не рассказывая им, что делать», </span>- говорит Томас Даугор, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«Это легче сказать, чем сделать. Часто ИТ-команда настолько занята обслуживанием систем, что у них нет времени слушать, учиться и внедрять инновации. Технология Citrix делает это возможным.</span>\r\n<span style=\"font-style: italic;\">«Citrix избавила нас от некоторых операционных проблем, с которыми мы столкнулись, и высвободила время для наших ИТ-специалистов для работы с бизнесом и выяснения того, как создавать решения для поддержки бизнеса»,</span> - говорит Даугор. <span style=\"font-style: italic;\">«И когда ИТ могут помочь бизнесу, это здорово. Я бы предпочел сделать это, чем работать с серверами и исправлять программное обеспечение в течение всего дня ».</span><br /><br /><br />","alias":"citrix-workspace-for-manufacturer-of-wind-turbines","roi":0,"seo":{"title":"Citrix Workspace for manufacturer of wind turbines","keywords":"","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к","og:title":"Citrix Workspace for manufacturer of wind turbines","og:description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к"},"deal_info":"","user":{"id":5420,"title":"Vestas","logoURL":"https://old.roi4cio.com/uploads/roi/company/Vestas.jpeg","alias":"vestas","address":"","roles":[],"description":"&nbsp;Vestas Wind Systems A/S is a Danish manufacturer, seller, installer, and servicer of wind turbines founded in 1945. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. 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When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. 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and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3132,"logo":false,"scheme":false,"title":"Citrix ADC (Application Delivery Controller)","vendorVerified":0,"rating":"2.80","implementationsCount":4,"suppliersCount":0,"alias":"citrix-adc-application-delivery-controller","companyTypes":[],"description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Application delivery controllers are purpose-built networking appliances whose function is to improve the performance, security and resiliency of applications delivered over the web.</span></p>\r\n<p>Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for your web, traditional, and cloud-native applications regardless of where they are hosted. It comes in a wide variety of form factors and deployment options without locking you into a single cloud. Pooled capacity licensing enables the movement of capacity among cloud deployments.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">The main features of Citrix ADC:</span></p>\r\n<ul>\r\n<li>Provides industry-leading app delivery and load balancing</li>\r\n</ul>\r\n<ul>\r\n<li>Fully integrates with Cisco ACI; endorsed as a Cisco ACE replacement</li>\r\n</ul>\r\n<ul>\r\n<li>Offers the most comprehensive set of ADC features in the ACI ecosystem</li>\r\n</ul>\r\n<ul>\r\n<li>Enables automation and orchestration of network-critical services to boost agility</li>\r\n</ul>","shortDescription":"Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for web, traditional, and cloud-native applications regardless of where they are hosted.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix ADC (Application Delivery Controller)","keywords":"","description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat","og:title":"Citrix ADC (Application Delivery Controller)","og:description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat"},"eventUrl":"","translationId":3135,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3406,"logo":false,"scheme":false,"title":"Citrix Workspace","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-workspace","companyTypes":[],"description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can","og:title":"Citrix Workspace","og:description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can"},"eventUrl":"","translationId":3407,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":254,"title":"Centralize management"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/vestas-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":732,"title":"Darktrace Antigena for LA e-government","description":"The greatest defensive challenge that Las Vegas faced was never-before-seen attacks, which cyber-criminals now launch on a daily basis. Traditional security tools work by using fixed rules and signatures to predefine what a threat looks like, preventing them from spotting threats that look unlike anything seen before. From spear phishing emails meant to deceive the city’s employees by posing as trusted contacts, to novel attacks that attempt to infiltrate via the city’s multi-cloud environment, Las Vegas sought a funda-mentally unique security tool capable of keeping pace with an ever-evolving threat landscape.\r\nTo fight back against automated attacks in real time, the city deployed Darktrace Antigena, the first cyber AI response tool that autonomously neutralizes threats by taking intelligent, surgical actions. Antigena works by confining infected devices to their typical ‘pattern of life’ within two seconds, containing significant threats without disrupting core municipal operations. These operations today rely heavily on Las Vegas’ multi-cloud archi-tecture, which includes Amazon Web Services, Microsoft Azure, and Office 365. Whereas the conventional, stove-pipe approach to securing these services lacks vital context, Darktrace analyzes data flows from across the city’s entire digital infrastructure, enabling Antigena’s cyber AI response to neutralize attacks wherever they originate.","alias":"darktrace-antigena-for-la-e-government","roi":0,"seo":{"title":"Darktrace Antigena for LA e-government","keywords":"","description":"The greatest defensive challenge that Las Vegas faced was never-before-seen attacks, which cyber-criminals now launch on a daily basis. Traditional security tools work by using fixed rules and signatures to predefine what a threat looks like, preventing them f","og:title":"Darktrace Antigena for LA e-government","og:description":"The greatest defensive challenge that Las Vegas faced was never-before-seen attacks, which cyber-criminals now launch on a daily basis. 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With 620 employees in 32 offices and dual headquarters in San Francisco and Cambridge UK, Darktrace was named 'Most Innovative Security Company of the Year 2017,' 'Bloomberg Innovator,'​ and 'GSN Homeland Security'​ award winner. The company's valuation is $825 million and its investors include Invoke Capital, Talis Capital, Hoxton Ventures, Summit Partners, KKR, Softbank, TenEleven, Samsung Ventures, and Insight Venture Partners.\r\nSource:https://www.crunchbase.com/organization/darktrace","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.darktrace.com/en/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Darktrace","keywords":"","description":" Darktrace is an artificial intelligence company for cyber security.\r\nBy applying its unique machine learning, Darktrace has identified 63,500 previously unknown threats in over 5,000 networks, including zero-days, insider threats, and subtle, stealthy attacks","og:title":"Darktrace","og:description":" Darktrace is an artificial intelligence company for cyber security.\r\nBy applying its unique machine learning, Darktrace has identified 63,500 previously unknown threats in over 5,000 networks, including zero-days, insider threats, and subtle, stealthy attacks","og:image":"https://old.roi4cio.com/uploads/roi/company/Darktrace__logo_.jpg"},"eventUrl":""}],"products":[{"id":3250,"logo":false,"scheme":false,"title":"Darktrace Antigena","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"darktrace-antigena","companyTypes":[],"description":"Powered by Darktrace’s multi-award-winning AI, Darktrace Antigena is an autonomous response solution that takes action against in-progress cyber-attacks, limiting damage and stopping their spread in real time. 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Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":384,"title":"Risk of attacks by hackers"},{"id":385,"title":"Risk of data loss or damage"},{"id":387,"title":"Non-compliant with IT security requirements"}]}},"categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.darktraceindustrial.com/en/resources/cs-city-of-las-vegas.pdf?utm_source=darktrace&utm_medium=products","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":986,"title":"F5 Big-IP platform for Ukrainian bank","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","alias":"f5-big-ip-platform-for-ukrainian-bank","roi":0,"seo":{"title":"F5 Big-IP platform for Ukrainian bank","keywords":"","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","og:title":"F5 Big-IP platform for Ukrainian bank","og:description":"<span style=\"font-style: italic; \">Description is not ready yet</span>"},"deal_info":"","user":{"id":342,"title":"Alfa-Bank Ukraine","logoURL":"https://old.roi4cio.com/uploads/roi/company/alfabank.png","alias":"alfa-bank-ukraina","address":"","roles":[],"description":"Alfa-Bank Ukraine is a major Ukrainian commercial bank with international capital. The bank is owned by a private investment holding company ABH Holdings SA (ABHH) with investments in financial institutions in Ukraine, Belarus, Kazakhstan, the Netherlands and Russia, having representative offices in Cyprus and the United Kingdom. The bank was founded in 1992. Since 2001, it has been operating under the brand Alfa-Bank Ukraine. The bank is one of the most sustainable and reliable banks in Ukraine holding leading positions in all segments of the banking market. The bank is among the top 10 financial institutions in the country in terms of assets according to the data of the National Bank of Ukraine.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://alfabank.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Alfa-Bank Ukraine","keywords":"Alfa-Bank, with, holding, Ukraine, company, Holdings, headquarters, compa","description":"Alfa-Bank Ukraine is a major Ukrainian commercial bank with international capital. The bank is owned by a private investment holding company ABH Holdings SA (ABHH) with investments in financial institutions in Ukraine, Belarus, Kazakhstan, the Netherlands and ","og:title":"Alfa-Bank Ukraine","og:description":"Alfa-Bank Ukraine is a major Ukrainian commercial bank with international capital. The bank is owned by a private investment holding company ABH Holdings SA (ABHH) with investments in financial institutions in Ukraine, Belarus, Kazakhstan, the Netherlands and ","og:image":"https://old.roi4cio.com/uploads/roi/company/alfabank.png"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":2749,"title":"F5 Networks","logoURL":"https://old.roi4cio.com/uploads/roi/company/f5.png","alias":"f5-networks","address":"","roles":[],"description":"F5 Networks, Inc. is a multinational American company that specializes in application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, and other network resources. F5 is headquartered in Seattle, Washington, and has development, manufacturing, and sales/marketing offices worldwide. F5 originally manufactured and sold some of the industry's first load balancing products. In 2010 and 2011, F5 Networks was on Fortune's list of 100 Fastest-Growing Companies worldwide. The company was also rated one of the top ten best-performing stocks by S&amp;P 500 in 2010.\r\n\r\nSource: https://en.wikipedia.org/wiki/F5_Networks","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":6,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":4,"vendorPartnersCount":0,"supplierPartnersCount":1,"b4r":0,"categories":{},"companyUrl":"http://www.f5.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"F5 Networks","keywords":"2010, worldwide, delivery, that, Networks, company, Fortune, list","description":"F5 Networks, Inc. is a multinational American company that specializes in application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, a","og:title":"F5 Networks","og:description":"F5 Networks, Inc. is a multinational American company that specializes in application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, a","og:image":"https://old.roi4cio.com/uploads/roi/company/f5.png"},"eventUrl":""}],"products":[{"id":2236,"logo":false,"scheme":false,"title":"F5 Big-IP Advanced Firewall Manager","vendorVerified":0,"rating":"1.70","implementationsCount":1,"suppliersCount":0,"alias":"f5-big-ip-advanced-firewall-manager","companyTypes":[],"description":"<p>F5 BIG-IP Advanced Firewall Manager (AFM) is a high-performance, stateful, full-proxy network security solution designed to guard data centers against incoming threats that enter the network on the most widely deployed protocols. Built on F5&rsquo;s industry-leading Application Delivery Controller (ADC), BIG-IP AFM gives enterprises and service providers the scalability, flexibility, performance, and control needed to mitigate the most aggressive, volumetric distributed denial-of-service (DDoS) attacks before they reach the data center.</p>\r\n<p>BIG-IP AFM&rsquo;s unique application-centric design enables greater effectiveness in guarding against targeted network-level attacks. It tracks the state of network sessions, maintains deep application awareness, and uniquely mitigates attacks based on more granular details than traditional firewalls. With BIG-IP AFM, organizations receive protection from over 100 attack signatures&mdash;more hardware-based signatures than any other leading firewall vendor&mdash;and unsurpassed programmability, interoperability, and visibility into threat conditions.</p>\r\n<p><span style=\"font-weight: bold;\">Key benefits</span></p>\r\n<p><span style=\"font-weight: bold;\">Scale to meet network demand</span></p>\r\n<p>Meet demands for higher bandwidth usage and concurrency rates with F5&rsquo;s proven TMOS architecture, hardware systems, and virtual editions to ensure performance while under attack.</p>\r\n<p><span style=\"font-weight: bold;\">Ensure application availability</span></p>\r\n<p>Secure networks from DDoS threats across a variety of protocols, with in-depth rules customization and increased performance and scalability.</p>\r\n<p><span style=\"font-weight: bold;\">Protect with app-centric, full-proxy firewall capabilities</span></p>\r\n<p>Inspect all incoming client connections and server-to-client responses, and mitigate threats based on security and application parameters before forwarding them on to the server.</p>\r\n<p><span style=\"font-weight: bold;\">Inspect SSL sessions</span></p>\r\n<p>Fully terminate and decrypt SSL traffic to identify potentially hidden attacks&mdash;at high rates and with high throughput.</p>\r\n<p><span style=\"font-weight: bold;\">Streamline firewall deployment</span></p>\r\n<p>Simplify security configuration with firewall policies oriented around applications and an efficient rules and policy GUI.</p>\r\n<p><span style=\"font-weight: bold;\">Customize reporting for visibility</span></p>\r\n<p>Easily understand your security status with rich customizable reports, logging, and charts that provide insight to all event types and enable effective forensic analysis.</p>","shortDescription":"F5 BIG-IP AFM is a high-performance, stateful, full-proxy network security solution designed to guard data centers against incoming threats that enter the network on the most widely deployed protocols","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":3,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"F5 Big-IP Advanced Firewall Manager","keywords":"","description":"<p>F5 BIG-IP Advanced Firewall Manager (AFM) is a high-performance, stateful, full-proxy network security solution designed to guard data centers against incoming threats that enter the network on the most widely deployed protocols. Built on F5&rsquo;s industr","og:title":"F5 Big-IP Advanced Firewall Manager","og:description":"<p>F5 BIG-IP Advanced Firewall Manager (AFM) is a high-performance, stateful, full-proxy network security solution designed to guard data centers against incoming threats that enter the network on the most widely deployed protocols. Built on F5&rsquo;s industr"},"eventUrl":"","translationId":2237,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":782,"title":"NGFW - next-generation firewall","alias":"ngfw-next-generation-firewall","description":"A next-generation firewall (NGFW) is a part of the third generation of firewall technology that is implemented in either hardware or software and is capable of detecting and blocking sophisticated attacks by enforcing security policies at the application, port and protocol levels.\r\nNGFWs typically feature advanced functions including:\r\n<ul><li>application awareness;</li><li>integrated intrusion prevention systems (IPS);</li><li>identity awareness -- user and group control;</li><li>bridged and routed modes;</li><li> the ability to use external intelligence sources.</li></ul>\r\nOf these offerings, most next-generation firewalls integrate at least three basic functions: enterprise firewall capabilities, an intrusion prevention system (IPS) and application control.\r\nLike the introduction of stateful inspection in traditional firewalls, NGFWs bring additional context to the firewall's decision-making process by providing it with the ability to understand the details of the web application traffic passing through it and to take action to block traffic that might exploit vulnerabilities.\r\nThe different features of next-generation firewalls combine to create unique benefits for users. NGFWs are often able to block malware before it enters a network, something that wasn't previously possible.\r\nNGFWs are also better equipped to address advanced persistent threats (APTs) because they can be integrated with threat intelligence services. NGFWs can also offer a low-cost option for companies trying to improve basic device security through the use of application awareness, inspection services, protection systems and awareness tools.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a next-generation firewall (NGFW)?</span>\r\nA NGFW contains all the normal defenses that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other additional security features. NGFWs are also capable of deep packet inspection, which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by a blacklist (programs in the filter are blocked) or by a whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"},{"id":784,"title":"NGFW - next-generation firewall - Appliance","alias":"ngfw-next-generation-firewall-appliance","description":" A next-generation firewall (NGFW) is a part of the third generation of firewall technology, combining a traditional firewall with other network device filtering functionalities, such as an application firewall using in-line deep packet inspection (DPI), an intrusion prevention system (IPS). Other techniques might also be employed, such as TLS/SSL encrypted traffic inspection, website filtering, QoS/bandwidth management, antivirus inspection and third-party identity management integration (i.e. LDAP, RADIUS, Active Directory).\r\nNGFWs include the typical functions of traditional firewalls such as packet filtering, network- and port-address translation (NAT), stateful inspection, and virtual private network (VPN) support. The goal of next-generation firewalls is to include more layers of the OSI model, improving filtering of network traffic that is dependent on the packet contents.\r\nNGFWs perform deeper inspection compared to stateful inspection performed by the first- and second-generation firewalls. NGFWs use a more thorough inspection style, checking packet payloads and matching signatures for harmful activities such as exploitable attacks and malware.\r\nImproved detection of encrypted applications and intrusion prevention service. Modern threats like web-based malware attacks, targeted attacks, application-layer attacks, and more have had a significantly negative effect on the threat landscape. In fact, more than 80% of all new malware and intrusion attempts are exploiting weaknesses in applications, as opposed to weaknesses in networking components and services.\r\nStateful firewalls with simple packet filtering capabilities were efficient blocking unwanted applications as most applications met the port-protocol expectations. Administrators could promptly prevent an unsafe application from being accessed by users by blocking the associated ports and protocols. But today, blocking a web application like Farmville that uses port 80 by closing the port would also mean complications with the entire HTTP protocol.\r\nProtection based on ports, protocols, IP addresses is no more reliable and viable. This has led to the development of identity-based security approach, which takes organizations a step ahead of conventional security appliances which bind security to IP-addresses.\r\nNGFWs offer administrators a deeper awareness of and control over individual applications, along with deeper inspection capabilities by the firewall. Administrators can create very granular &quot;allow/deny&quot; rules for controlling use of websites and applications in the network. ","materialsDescription":"<span style=\"font-weight: bold;\"> What is a next-generation firewall (NGFW)?</span>\r\nAn NGFW contains all the normal defences that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other bonus security features. NGFWs are also capable of deep packet inspection which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by blacklist (programs in the filter are blocked) or by whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4716,"logo":false,"scheme":false,"title":"F5 Big-IP Application Delivery Services","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"f5-big-ip-application-delivery-services","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Explore BIG-IP application services</span>\r\nKeep your apps up and running with BIG-IP application delivery controllers. BIG-IP Local Traffic Manager (LTM) and BIG-IP DNS handle your application traffic and secure your infrastructure. You’ll get built-in security, traffic management, and performance application services, whether your applications live in a private data center or in the cloud.\r\n<span style=\"font-weight: bold;\">Service Provider</span>\r\nBIG-IP Diameter Traffic Management, BIG-IP Policy Enforcement Manager (PEM), and BIG-IP Carrier-Grade NAT (CGNAT) manage network resources to keep your applications performing at carrier-grade levels. They also help you identify ways to optimize and monetize your network, improving your bottom line.\r\n<span style=\"font-weight: bold;\">Platforms</span>\r\nGet the right platform for your business, whether you deploy your applications on-premises, in the cloud, or both. Hardware appliances include the new BIG-IP iSeries or our high-performing VIPRION chassis and blades. Software options are available through BIG-IP virtual edition or BIG-IP Cloud Edition.","shortDescription":"BIG-IP Application Delivery Services - advanced technology for an app-centric world.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"F5 Big-IP Application Delivery Services","keywords":"","description":"<span style=\"font-weight: bold;\">Explore BIG-IP application services</span>\r\nKeep your apps up and running with BIG-IP application delivery controllers. BIG-IP Local Traffic Manager (LTM) and BIG-IP DNS handle your application traffic and secure your infrastru","og:title":"F5 Big-IP Application Delivery Services","og:description":"<span style=\"font-weight: bold;\">Explore BIG-IP application services</span>\r\nKeep your apps up and running with BIG-IP application delivery controllers. BIG-IP Local Traffic Manager (LTM) and BIG-IP DNS handle your application traffic and secure your infrastru"},"eventUrl":"","translationId":4717,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"},{"id":178,"title":"IoT - Internet of Things","alias":"iot-internet-of-things","description":"The Internet of things (IoT) is the extension of Internet connectivity into physical devices and everyday objects. Embedded with electronics, Internet connectivity, and other forms of hardware (such as sensors), these devices can communicate and interact with others over the Internet, and they can be remotely monitored and controlled.\r\nThe definition of the Internet of things has evolved due to the convergence of multiple technologies, real-time analytics, machine learning, commodity sensors, and embedded systems. Traditional fields of embedded systems, wireless sensor networks, control systems, automation (including home and building automation). and others all contribute to enabling the Internet of things. In the consumer market, IoT technology is most synonymous with products pertaining to the concept of the &quot;smart home&quot;, covering devices and appliances (such as lighting fixtures, thermostats, home security systems and cameras, and other home appliances) that support one or more common ecosystems, and can be controlled via devices associated with that ecosystem, such as smartphones and smart speakers.\r\nThe IoT concept has faced prominent criticism, especially in regards to privacy and security concerns related to these devices and their intention of pervasive presence.","materialsDescription":"<span style=\"font-weight: bold;\">What is the Internet of Things (IoT)?</span>\r\nThe Internet of things refers to the network of things (physical objects) that can be connected to the Internet to collect and share data without human-to-human or human-to-computer interaction.\r\n<span style=\"font-weight: bold;\">Why is it called the Internet of Things?</span>\r\nThe term Internet of things was coined by Kevin Ashton in 1999. Stemming from Kevin Ashton’s experience with RFID, the term Internet of things originally described the concept of tagging every object in a person’s life with machine-readable codes. This would allow computers to easily manage and inventory all of these things.\r\nThe term IoT today has evolved to a much broader prospect. It now encompasses ubiquitous connectivity, devices, sensors, analytics, machine learning, and many other technologies.\r\n<span style=\"font-weight: bold;\">What is an IoT solution?</span>\r\nAn IoT solution is a combination of devices or other data sources, outfitted with sensors and Internet connected hardware to securely report information back to an IoT platform. This information is often a physical metric which can help users answer a question or solve a specific problem.\r\n<span style=\"font-weight: bold;\">What is an IoT Proof of Concept (PoC)?</span>\r\nThe purpose of a PoC is to experiment with a solution in your environment, collect data, and evaluate performance from a set timeline on a set budget. A PoC is a low-risk way to introduce IoT to an organization.\r\n<span style=\"font-weight: bold;\">What is an IoT cloud platform?</span>\r\nAn IoT platform provides users with one or more of these key elements — visualization tools, data security features, a workflow engine and a custom user interface to utilize the information collected from devices and other data sources in the field. These platforms are based in the cloud and can be accessed from anywhere.\r\n<span style=\"font-weight: bold;\">What is industrial equipment monitoring?</span>\r\nIndustrial equipment monitoring uses a network of connected sensors - either native to a piece of equipment or retrofitted - to inform owners/operators of a machine’s output, component conditions, need for service or impending failure. Industrial equipment monitoring is an IoT solution which can utilize an IoT platform to unify disparate data and enable decision-makers to respond to real-time data.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IoT_-_Internet_of_Things.png"},{"id":471,"title":"Hardware","alias":"hardware","description":" Computer hardware includes the physical, tangible parts or components of a computer, such as the cabinet, central processing unit, monitor, keyboard, computer data storage, graphics card, sound card, speakers and motherboard. By contrast, software is instructions that can be stored and run by hardware. Hardware is so-termed because it is &quot;hard&quot; or rigid with respect to changes or modifications; whereas software is &quot;soft&quot; because it is easy to update or change. Intermediate between software and hardware is &quot;firmware&quot;, which is software that is strongly coupled to the particular hardware of a computer system and thus the most difficult to change but also among the most stable with respect to consistency of interface. The progression from levels of &quot;hardness&quot; to &quot;softness&quot; in computer systems parallels a progression of layers of abstraction in computing.\r\nHardware is typically directed by the software to execute any command or instruction. A combination of hardware and software forms a usable computing system, although other systems exist with only hardware components.\r\nThe template for all modern computers is the Von Neumann architecture, detailed in a 1945 paper by Hungarian mathematician John von Neumann. This describes a design architecture for an electronic digital computer with subdivisions of a processing unit consisting of an arithmetic logic unit and processor registers, a control unit containing an instruction register and program counter, a memory to store both data and instructions, external mass storage, and input and output mechanisms. The meaning of the term has evolved to mean a stored-program computer in which an instruction fetch and a data operation cannot occur at the same time because they share a common bus. This is referred to as the Von Neumann bottleneck and often limits the performance of the system.","materialsDescription":" <span style=\"font-weight: bold; \">What does Hardware (H/W) mean?</span>\r\nHardware (H/W), in the context of technology, refers to the physical elements that make up a computer or electronic system and everything else involved that is physically tangible. This includes the monitor, hard drive, memory and CPU. Hardware works hand-in-hand with firmware and software to make a computer function.\r\n<span style=\"font-weight: bold; \">What are the types of computer systems?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Personal computer</span></span>\r\nThe personal computer, also known as the PC, is one of the most common types of computer due to its versatility and relatively low price. Laptops are generally very similar, although they may use lower-power or reduced size components, thus lower performance.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Case</span></span>\r\nThe computer case encloses and holds most of the components of the system. It provides mechanical support and protection for internal elements such as the motherboard, disk drives, and power supplies, and controls and directs the flow of cooling air over internal components. The case is also part of the system to control electromagnetic interference radiated by the computer, and protects internal parts from electrostatic discharge. Large tower cases provide extra internal space for multiple disk drives or other peripherals and usually stand on the floor, while desktop cases provide less expansion room. All-in-one style designs include a video display built into the same case. Portable and laptop computers require cases that provide impact protection for the unit. A current development in laptop computers is a detachable keyboard, which allows the system to be configured as a touch-screen tablet. Hobbyists may decorate the cases with colored lights, paint, or other features, in an activity called case modding.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Power supply</span></span>\r\nA power supply unit (PSU) converts alternating current (AC) electric power to low-voltage direct current (DC) power for the internal components of the computer. Laptops are capable of running from a built-in battery, normally for a period of hours. The PSU typically uses a switched-mode power supply (SMPS), with power MOSFETs (power metal–oxide–semiconductor field-effect transistors) used in the converters and regulator circuits of the SMPS.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Motherboard</span></span>\r\nThe motherboard is the main component of a computer. It is a board with integrated circuitry that connects the other parts of the computer including the CPU, the RAM, the disk drives (CD, DVD, hard disk, or any others) as well as any peripherals connected via the ports or the expansion slots. The integrated circuit (IC) chips in a computer typically contain billions of tiny metal–oxide–semiconductor field-effect transistors (MOSFETs).\r\nComponents directly attached to or to part of the motherboard include:\r\n<ul><li><span style=\"font-weight: bold; \">The CPU (central processing unit)</span>, which performs most of the calculations which enable a computer to function, and is referred to as the brain of the computer which get a hold of program instruction from random-access memory (RAM), interprets and processes it and then send it backs to computer result so that the relevant components can carry out the instructions. The CPU is a microprocessor, which is fabricated on a metal–oxide–semiconductor (MOS) integrated circuit (IC) chip. It is usually cooled by a heat sink and fan, or water-cooling system. Most newer CPU include an on-die graphics processing unit (GPU). The clock speed of CPU governs how fast it executes instructions, and is measured in GHz; typical values lie between 1 GHz and 5 GHz. Many modern computers have the option to overclock the CPU which enhances performance at the expense of greater thermal output and thus a need for improved cooling.</li><li><span style=\"font-weight: bold; \">The chipset</span>, which includes the north bridge, mediates communication between the CPU and the other components of the system, including main memory; as well as south bridge, which is connected to the north bridge, and supports auxiliary interfaces and buses; and, finally, a Super I/O chip, connected through the south bridge, which supports the slowest and most legacy components like serial ports, hardware monitoring and fan control.</li><li><span style=\"font-weight: bold; \">Random-access memory (RAM)</span>, which stores the code and data that are being actively accessed by the CPU. For example, when a web browser is opened on the computer it takes up memory; this is stored in the RAM until the web browser is closed. It is typically a type of dynamic RAM (DRAM), such as synchronous DRAM (SDRAM), where MOS memory chips store data on memory cells consisting of MOSFETs and MOS capacitors. RAM usually comes on dual in-line memory modules (DIMMs) in the sizes of 2GB, 4GB, and 8GB, but can be much larger.</li><li><span style=\"font-weight: bold; \">Read-only memory (ROM)</span>, which stores the BIOS that runs when the computer is powered on or otherwise begins execution, a process known as Bootstrapping, or &quot;booting&quot; or &quot;booting up&quot;. The ROM is typically a nonvolatile BIOS memory chip, which stores data on floating-gate MOSFET memory cells.</li><li><span style=\"font-weight: bold; \">The BIOS (Basic Input Output System)</span> includes boot firmware and power management firmware. Newer motherboards use Unified Extensible Firmware Interface (UEFI) instead of BIOS.</li><li><span style=\"font-weight: bold; \">Buses</span> that connect the CPU to various internal components and to expand cards for graphics and sound.</li><li><span style=\"font-weight: bold; \">The CMOS</span> (complementary MOS) battery, which powers the CMOS memory for date and time in the BIOS chip. This battery is generally a watch battery.</li><li><span style=\"font-weight: bold; \">The video card</span> (also known as the graphics card), which processes computer graphics. More powerful graphics cards are better suited to handle strenuous tasks, such as playing intensive video games or running computer graphics software. A video card contains a graphics processing unit (GPU) and video memory (typically a type of SDRAM), both fabricated on MOS integrated circuit (MOS IC) chips.</li><li><span style=\"font-weight: bold; \">Power MOSFETs</span> make up the voltage regulator module (VRM), which controls how much voltage other hardware components receive.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Expansion cards</span></span>\r\nAn expansion card in computing is a printed circuit board that can be inserted into an expansion slot of a computer motherboard or backplane to add functionality to a computer system via the expansion bus. Expansion cards can be used to obtain or expand on features not offered by the motherboard.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Storage devices</span></span>\r\nA storage device is any computing hardware and digital media that is used for storing, porting and extracting data files and objects. It can hold and store information both temporarily and permanently, and can be internal or external to a computer, server or any similar computing device. Data storage is a core function and fundamental component of computers.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Fixed media</span></span>\r\nData is stored by a computer using a variety of media. Hard disk drives (HDDs) are found in virtually all older computers, due to their high capacity and low cost, but solid-state drives (SSDs) are faster and more power efficient, although currently more expensive than hard drives in terms of dollar per gigabyte, so are often found in personal computers built post-2007. SSDs use flash memory, which stores data on MOS memory chips consisting of floating-gate MOSFET memory cells. Some systems may use a disk array controller for greater performance or reliability.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Removable media</span></span>\r\nTo transfer data between computers, an external flash memory device (such as a memory card or USB flash drive) or optical disc (such as a CD-ROM, DVD-ROM or BD-ROM) may be used. Their usefulness depends on being readable by other systems; the majority of machines have an optical disk drive (ODD), and virtually all have at least one Universal Serial Bus (USB) port.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input and output peripherals</span></span>\r\nInput and output devices are typically housed externally to the main computer chassis. The following are either standard or very common to many computer systems.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input</span></span>\r\nInput devices allow the user to enter information into the system, or control its operation. Most personal computers have a mouse and keyboard, but laptop systems typically use a touchpad instead of a mouse. Other input devices include webcams, microphones, joysticks, and image scanners.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Output device</span></span>\r\nOutput devices display information in a human readable form. Such devices could include printers, speakers, monitors or a Braille embosser.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Mainframe computer</span></span>\r\nA mainframe computer is a much larger computer that typically fills a room and may cost many hundreds or thousands of times as much as a personal computer. They are designed to perform large numbers of calculations for governments and large enterprises.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Departmental computing</span></span>\r\nIn the 1960s and 1970s, more and more departments started to use cheaper and dedicated systems for specific purposes like process control and laboratory automation.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supercomputer</span></span>\r\nA supercomputer is superficially similar to a mainframe, but is instead intended for extremely demanding computational tasks. As of June 2018, the fastest supercomputer on the TOP500supercomputer list is the Summit, in the United States, with a LINPACK benchmarkscore of 122.3 PFLOPS Light, by around 29 PFLOPS.\r\nThe term supercomputer does not refer to a specific technology. Rather it indicates the fastest computations available at any given time. In mid 2011, the fastest supercomputers boasted speeds exceeding one petaflop, or 1 quadrillion (10^15 or 1,000 trillion) floating point operations per second. Supercomputers are fast but extremely costly, so they are generally used by large organizations to execute computationally demanding tasks involving large data sets. Supercomputers typically run military and scientific applications. Although costly, they are also being used for commercial applications where huge amounts of data must be analyzed. For example, large banks employ supercomputers to calculate the risks and returns of various investment strategies, and healthcare organizations use them to analyze giant databases of patient data to determine optimal treatments for various diseases and problems incurring to the country. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Hardware.jpg"},{"id":540,"title":"Security Hardware","alias":"security-hardware","description":"Hardware security as a discipline originated out of cryptographic engineering and involves hardware design, access control, secure multi-party computation, secure key storage, ensuring code authenticity and measures to ensure that the supply chain that built the product is secure, among other things.\r\nA hardware security module (HSM) is a physical computing device that safeguards and manages digital keys for strong authentication and provides cryptoprocessing. These modules traditionally come in the form of a plug-in card or an external device that attaches directly to a computer or network server.\r\nSome providers in this discipline consider that the key difference between hardware security and software security is that hardware security is implemented using &quot;non-Turing-machine&quot; logic (raw combinatorial logic or simple state machines). One approach, referred to as &quot;hardsec&quot;, uses FPGAs to implement non-Turing-machine security controls as a way of combining the security of hardware with the flexibility of software.\r\nHardware backdoors are backdoors in hardware. Conceptionally related, a hardware Trojan (HT) is a malicious modification of an electronic system, particularly in the context of an integrated circuit.\r\nA physical unclonable function (PUF) is a physical entity that is embodied in a physical structure and is easy to evaluate but hard to predict. Further, an individual PUF device must be easy to make but practically impossible to duplicate, even given the exact manufacturing process that produced it. In this respect, it is the hardware analog of a one-way function. The name &quot;physically unclonable function&quot; might be a little misleading as some PUFs are clonable, and most PUFs are noisy and therefore do not achieve the requirements for a function. Today, PUFs are usually implemented in integrated circuits and are typically used in applications with high-security requirements.\r\nMany attacks on sensitive data and resources reported by organizations occur from within the organization itself.","materialsDescription":"<span style=\"font-weight: bold;\">What is hardware information security?</span>\r\nHardware means various types of devices (mechanical, electromechanical, electronic, etc.), which solve information protection problems with hardware. They impede access to information, including through its disguise. The hardware includes: noise generators, surge protectors, scanning radios and many other devices that &quot;block&quot; potential channels of information leakage or allow them to be detected. The advantages of technical means are related to their reliability, independence from subjective factors and high resistance to modification. The weaknesses include a lack of flexibility, relatively large volume and mass and high cost. The hardware for information protection includes the most diverse technical structures in terms of operation, device and capabilities, which ensure the suppression of disclosure, protection against leakage and counteraction to unauthorized access to sources of confidential information.\r\n<span style=\"font-weight: bold;\">Where is the hardware used to protect information?</span>\r\nHardware information protection is used to solve the following problems:\r\n<ul><li>conducting special studies of technical means of ensuring production activity for the presence of possible channels of information leakage;</li><li>identification of information leakage channels at various objects and in premises;</li><li>localization of information leakage channels;</li><li>search and detection of industrial espionage tools;</li><li>countering unauthorized access to confidential information sources and other actions.</li></ul>\r\n<span style=\"font-weight: bold;\">What is the classification of information security hardware?</span>\r\nAccording to the functional purpose, the hardware can be classified into detection tools, search tools and detailed measurements and active and passive countermeasures. At the same time, according to their technical capabilities, information protection tools can be general-purpose, designed for use by non-professionals in order to obtain preliminary (general) estimates, and professional complexes that allow for a thorough search, detection and precision measurement of all the characteristics of industrial espionage equipment. As an example of the former, we can consider a group of IP electromagnetic radiation indicators, which have a wide range of received signals and rather low sensitivity. As a second example - a complex for the detection and direction finding of radio bookmarks, designed to automatically detect and locate radio transmitters, radio microphones, telephone bookmarks and network radio transmitters.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Hardware.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":782,"title":"NGFW - next-generation firewall","alias":"ngfw-next-generation-firewall","description":"A next-generation firewall (NGFW) is a part of the third generation of firewall technology that is implemented in either hardware or software and is capable of detecting and blocking sophisticated attacks by enforcing security policies at the application, port and protocol levels.\r\nNGFWs typically feature advanced functions including:\r\n<ul><li>application awareness;</li><li>integrated intrusion prevention systems (IPS);</li><li>identity awareness -- user and group control;</li><li>bridged and routed modes;</li><li> the ability to use external intelligence sources.</li></ul>\r\nOf these offerings, most next-generation firewalls integrate at least three basic functions: enterprise firewall capabilities, an intrusion prevention system (IPS) and application control.\r\nLike the introduction of stateful inspection in traditional firewalls, NGFWs bring additional context to the firewall's decision-making process by providing it with the ability to understand the details of the web application traffic passing through it and to take action to block traffic that might exploit vulnerabilities.\r\nThe different features of next-generation firewalls combine to create unique benefits for users. NGFWs are often able to block malware before it enters a network, something that wasn't previously possible.\r\nNGFWs are also better equipped to address advanced persistent threats (APTs) because they can be integrated with threat intelligence services. NGFWs can also offer a low-cost option for companies trying to improve basic device security through the use of application awareness, inspection services, protection systems and awareness tools.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a next-generation firewall (NGFW)?</span>\r\nA NGFW contains all the normal defenses that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other additional security features. NGFWs are also capable of deep packet inspection, which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by a blacklist (programs in the filter are blocked) or by a whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"},{"id":784,"title":"NGFW - next-generation firewall - Appliance","alias":"ngfw-next-generation-firewall-appliance","description":" A next-generation firewall (NGFW) is a part of the third generation of firewall technology, combining a traditional firewall with other network device filtering functionalities, such as an application firewall using in-line deep packet inspection (DPI), an intrusion prevention system (IPS). Other techniques might also be employed, such as TLS/SSL encrypted traffic inspection, website filtering, QoS/bandwidth management, antivirus inspection and third-party identity management integration (i.e. LDAP, RADIUS, Active Directory).\r\nNGFWs include the typical functions of traditional firewalls such as packet filtering, network- and port-address translation (NAT), stateful inspection, and virtual private network (VPN) support. The goal of next-generation firewalls is to include more layers of the OSI model, improving filtering of network traffic that is dependent on the packet contents.\r\nNGFWs perform deeper inspection compared to stateful inspection performed by the first- and second-generation firewalls. NGFWs use a more thorough inspection style, checking packet payloads and matching signatures for harmful activities such as exploitable attacks and malware.\r\nImproved detection of encrypted applications and intrusion prevention service. Modern threats like web-based malware attacks, targeted attacks, application-layer attacks, and more have had a significantly negative effect on the threat landscape. In fact, more than 80% of all new malware and intrusion attempts are exploiting weaknesses in applications, as opposed to weaknesses in networking components and services.\r\nStateful firewalls with simple packet filtering capabilities were efficient blocking unwanted applications as most applications met the port-protocol expectations. Administrators could promptly prevent an unsafe application from being accessed by users by blocking the associated ports and protocols. But today, blocking a web application like Farmville that uses port 80 by closing the port would also mean complications with the entire HTTP protocol.\r\nProtection based on ports, protocols, IP addresses is no more reliable and viable. This has led to the development of identity-based security approach, which takes organizations a step ahead of conventional security appliances which bind security to IP-addresses.\r\nNGFWs offer administrators a deeper awareness of and control over individual applications, along with deeper inspection capabilities by the firewall. Administrators can create very granular &quot;allow/deny&quot; rules for controlling use of websites and applications in the network. ","materialsDescription":"<span style=\"font-weight: bold;\"> What is a next-generation firewall (NGFW)?</span>\r\nAn NGFW contains all the normal defences that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other bonus security features. NGFWs are also capable of deep packet inspection which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by blacklist (programs in the filter are blocked) or by whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"},{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"},{"id":178,"title":"IoT - Internet of Things","alias":"iot-internet-of-things","description":"The Internet of things (IoT) is the extension of Internet connectivity into physical devices and everyday objects. Embedded with electronics, Internet connectivity, and other forms of hardware (such as sensors), these devices can communicate and interact with others over the Internet, and they can be remotely monitored and controlled.\r\nThe definition of the Internet of things has evolved due to the convergence of multiple technologies, real-time analytics, machine learning, commodity sensors, and embedded systems. Traditional fields of embedded systems, wireless sensor networks, control systems, automation (including home and building automation). and others all contribute to enabling the Internet of things. In the consumer market, IoT technology is most synonymous with products pertaining to the concept of the &quot;smart home&quot;, covering devices and appliances (such as lighting fixtures, thermostats, home security systems and cameras, and other home appliances) that support one or more common ecosystems, and can be controlled via devices associated with that ecosystem, such as smartphones and smart speakers.\r\nThe IoT concept has faced prominent criticism, especially in regards to privacy and security concerns related to these devices and their intention of pervasive presence.","materialsDescription":"<span style=\"font-weight: bold;\">What is the Internet of Things (IoT)?</span>\r\nThe Internet of things refers to the network of things (physical objects) that can be connected to the Internet to collect and share data without human-to-human or human-to-computer interaction.\r\n<span style=\"font-weight: bold;\">Why is it called the Internet of Things?</span>\r\nThe term Internet of things was coined by Kevin Ashton in 1999. Stemming from Kevin Ashton’s experience with RFID, the term Internet of things originally described the concept of tagging every object in a person’s life with machine-readable codes. This would allow computers to easily manage and inventory all of these things.\r\nThe term IoT today has evolved to a much broader prospect. It now encompasses ubiquitous connectivity, devices, sensors, analytics, machine learning, and many other technologies.\r\n<span style=\"font-weight: bold;\">What is an IoT solution?</span>\r\nAn IoT solution is a combination of devices or other data sources, outfitted with sensors and Internet connected hardware to securely report information back to an IoT platform. This information is often a physical metric which can help users answer a question or solve a specific problem.\r\n<span style=\"font-weight: bold;\">What is an IoT Proof of Concept (PoC)?</span>\r\nThe purpose of a PoC is to experiment with a solution in your environment, collect data, and evaluate performance from a set timeline on a set budget. A PoC is a low-risk way to introduce IoT to an organization.\r\n<span style=\"font-weight: bold;\">What is an IoT cloud platform?</span>\r\nAn IoT platform provides users with one or more of these key elements — visualization tools, data security features, a workflow engine and a custom user interface to utilize the information collected from devices and other data sources in the field. These platforms are based in the cloud and can be accessed from anywhere.\r\n<span style=\"font-weight: bold;\">What is industrial equipment monitoring?</span>\r\nIndustrial equipment monitoring uses a network of connected sensors - either native to a piece of equipment or retrofitted - to inform owners/operators of a machine’s output, component conditions, need for service or impending failure. Industrial equipment monitoring is an IoT solution which can utilize an IoT platform to unify disparate data and enable decision-makers to respond to real-time data.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IoT_-_Internet_of_Things.png"},{"id":471,"title":"Hardware","alias":"hardware","description":" Computer hardware includes the physical, tangible parts or components of a computer, such as the cabinet, central processing unit, monitor, keyboard, computer data storage, graphics card, sound card, speakers and motherboard. By contrast, software is instructions that can be stored and run by hardware. Hardware is so-termed because it is &quot;hard&quot; or rigid with respect to changes or modifications; whereas software is &quot;soft&quot; because it is easy to update or change. Intermediate between software and hardware is &quot;firmware&quot;, which is software that is strongly coupled to the particular hardware of a computer system and thus the most difficult to change but also among the most stable with respect to consistency of interface. The progression from levels of &quot;hardness&quot; to &quot;softness&quot; in computer systems parallels a progression of layers of abstraction in computing.\r\nHardware is typically directed by the software to execute any command or instruction. A combination of hardware and software forms a usable computing system, although other systems exist with only hardware components.\r\nThe template for all modern computers is the Von Neumann architecture, detailed in a 1945 paper by Hungarian mathematician John von Neumann. This describes a design architecture for an electronic digital computer with subdivisions of a processing unit consisting of an arithmetic logic unit and processor registers, a control unit containing an instruction register and program counter, a memory to store both data and instructions, external mass storage, and input and output mechanisms. The meaning of the term has evolved to mean a stored-program computer in which an instruction fetch and a data operation cannot occur at the same time because they share a common bus. This is referred to as the Von Neumann bottleneck and often limits the performance of the system.","materialsDescription":" <span style=\"font-weight: bold; \">What does Hardware (H/W) mean?</span>\r\nHardware (H/W), in the context of technology, refers to the physical elements that make up a computer or electronic system and everything else involved that is physically tangible. This includes the monitor, hard drive, memory and CPU. Hardware works hand-in-hand with firmware and software to make a computer function.\r\n<span style=\"font-weight: bold; \">What are the types of computer systems?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Personal computer</span></span>\r\nThe personal computer, also known as the PC, is one of the most common types of computer due to its versatility and relatively low price. Laptops are generally very similar, although they may use lower-power or reduced size components, thus lower performance.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Case</span></span>\r\nThe computer case encloses and holds most of the components of the system. It provides mechanical support and protection for internal elements such as the motherboard, disk drives, and power supplies, and controls and directs the flow of cooling air over internal components. The case is also part of the system to control electromagnetic interference radiated by the computer, and protects internal parts from electrostatic discharge. Large tower cases provide extra internal space for multiple disk drives or other peripherals and usually stand on the floor, while desktop cases provide less expansion room. All-in-one style designs include a video display built into the same case. Portable and laptop computers require cases that provide impact protection for the unit. A current development in laptop computers is a detachable keyboard, which allows the system to be configured as a touch-screen tablet. Hobbyists may decorate the cases with colored lights, paint, or other features, in an activity called case modding.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Power supply</span></span>\r\nA power supply unit (PSU) converts alternating current (AC) electric power to low-voltage direct current (DC) power for the internal components of the computer. Laptops are capable of running from a built-in battery, normally for a period of hours. The PSU typically uses a switched-mode power supply (SMPS), with power MOSFETs (power metal–oxide–semiconductor field-effect transistors) used in the converters and regulator circuits of the SMPS.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Motherboard</span></span>\r\nThe motherboard is the main component of a computer. It is a board with integrated circuitry that connects the other parts of the computer including the CPU, the RAM, the disk drives (CD, DVD, hard disk, or any others) as well as any peripherals connected via the ports or the expansion slots. The integrated circuit (IC) chips in a computer typically contain billions of tiny metal–oxide–semiconductor field-effect transistors (MOSFETs).\r\nComponents directly attached to or to part of the motherboard include:\r\n<ul><li><span style=\"font-weight: bold; \">The CPU (central processing unit)</span>, which performs most of the calculations which enable a computer to function, and is referred to as the brain of the computer which get a hold of program instruction from random-access memory (RAM), interprets and processes it and then send it backs to computer result so that the relevant components can carry out the instructions. The CPU is a microprocessor, which is fabricated on a metal–oxide–semiconductor (MOS) integrated circuit (IC) chip. It is usually cooled by a heat sink and fan, or water-cooling system. Most newer CPU include an on-die graphics processing unit (GPU). The clock speed of CPU governs how fast it executes instructions, and is measured in GHz; typical values lie between 1 GHz and 5 GHz. Many modern computers have the option to overclock the CPU which enhances performance at the expense of greater thermal output and thus a need for improved cooling.</li><li><span style=\"font-weight: bold; \">The chipset</span>, which includes the north bridge, mediates communication between the CPU and the other components of the system, including main memory; as well as south bridge, which is connected to the north bridge, and supports auxiliary interfaces and buses; and, finally, a Super I/O chip, connected through the south bridge, which supports the slowest and most legacy components like serial ports, hardware monitoring and fan control.</li><li><span style=\"font-weight: bold; \">Random-access memory (RAM)</span>, which stores the code and data that are being actively accessed by the CPU. For example, when a web browser is opened on the computer it takes up memory; this is stored in the RAM until the web browser is closed. It is typically a type of dynamic RAM (DRAM), such as synchronous DRAM (SDRAM), where MOS memory chips store data on memory cells consisting of MOSFETs and MOS capacitors. RAM usually comes on dual in-line memory modules (DIMMs) in the sizes of 2GB, 4GB, and 8GB, but can be much larger.</li><li><span style=\"font-weight: bold; \">Read-only memory (ROM)</span>, which stores the BIOS that runs when the computer is powered on or otherwise begins execution, a process known as Bootstrapping, or &quot;booting&quot; or &quot;booting up&quot;. The ROM is typically a nonvolatile BIOS memory chip, which stores data on floating-gate MOSFET memory cells.</li><li><span style=\"font-weight: bold; \">The BIOS (Basic Input Output System)</span> includes boot firmware and power management firmware. Newer motherboards use Unified Extensible Firmware Interface (UEFI) instead of BIOS.</li><li><span style=\"font-weight: bold; \">Buses</span> that connect the CPU to various internal components and to expand cards for graphics and sound.</li><li><span style=\"font-weight: bold; \">The CMOS</span> (complementary MOS) battery, which powers the CMOS memory for date and time in the BIOS chip. This battery is generally a watch battery.</li><li><span style=\"font-weight: bold; \">The video card</span> (also known as the graphics card), which processes computer graphics. More powerful graphics cards are better suited to handle strenuous tasks, such as playing intensive video games or running computer graphics software. A video card contains a graphics processing unit (GPU) and video memory (typically a type of SDRAM), both fabricated on MOS integrated circuit (MOS IC) chips.</li><li><span style=\"font-weight: bold; \">Power MOSFETs</span> make up the voltage regulator module (VRM), which controls how much voltage other hardware components receive.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Expansion cards</span></span>\r\nAn expansion card in computing is a printed circuit board that can be inserted into an expansion slot of a computer motherboard or backplane to add functionality to a computer system via the expansion bus. Expansion cards can be used to obtain or expand on features not offered by the motherboard.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Storage devices</span></span>\r\nA storage device is any computing hardware and digital media that is used for storing, porting and extracting data files and objects. It can hold and store information both temporarily and permanently, and can be internal or external to a computer, server or any similar computing device. Data storage is a core function and fundamental component of computers.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Fixed media</span></span>\r\nData is stored by a computer using a variety of media. Hard disk drives (HDDs) are found in virtually all older computers, due to their high capacity and low cost, but solid-state drives (SSDs) are faster and more power efficient, although currently more expensive than hard drives in terms of dollar per gigabyte, so are often found in personal computers built post-2007. SSDs use flash memory, which stores data on MOS memory chips consisting of floating-gate MOSFET memory cells. Some systems may use a disk array controller for greater performance or reliability.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Removable media</span></span>\r\nTo transfer data between computers, an external flash memory device (such as a memory card or USB flash drive) or optical disc (such as a CD-ROM, DVD-ROM or BD-ROM) may be used. Their usefulness depends on being readable by other systems; the majority of machines have an optical disk drive (ODD), and virtually all have at least one Universal Serial Bus (USB) port.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input and output peripherals</span></span>\r\nInput and output devices are typically housed externally to the main computer chassis. The following are either standard or very common to many computer systems.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input</span></span>\r\nInput devices allow the user to enter information into the system, or control its operation. Most personal computers have a mouse and keyboard, but laptop systems typically use a touchpad instead of a mouse. Other input devices include webcams, microphones, joysticks, and image scanners.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Output device</span></span>\r\nOutput devices display information in a human readable form. Such devices could include printers, speakers, monitors or a Braille embosser.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Mainframe computer</span></span>\r\nA mainframe computer is a much larger computer that typically fills a room and may cost many hundreds or thousands of times as much as a personal computer. They are designed to perform large numbers of calculations for governments and large enterprises.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Departmental computing</span></span>\r\nIn the 1960s and 1970s, more and more departments started to use cheaper and dedicated systems for specific purposes like process control and laboratory automation.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supercomputer</span></span>\r\nA supercomputer is superficially similar to a mainframe, but is instead intended for extremely demanding computational tasks. As of June 2018, the fastest supercomputer on the TOP500supercomputer list is the Summit, in the United States, with a LINPACK benchmarkscore of 122.3 PFLOPS Light, by around 29 PFLOPS.\r\nThe term supercomputer does not refer to a specific technology. Rather it indicates the fastest computations available at any given time. In mid 2011, the fastest supercomputers boasted speeds exceeding one petaflop, or 1 quadrillion (10^15 or 1,000 trillion) floating point operations per second. Supercomputers are fast but extremely costly, so they are generally used by large organizations to execute computationally demanding tasks involving large data sets. Supercomputers typically run military and scientific applications. Although costly, they are also being used for commercial applications where huge amounts of data must be analyzed. For example, large banks employ supercomputers to calculate the risks and returns of various investment strategies, and healthcare organizations use them to analyze giant databases of patient data to determine optimal treatments for various diseases and problems incurring to the country. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Hardware.jpg"},{"id":540,"title":"Security Hardware","alias":"security-hardware","description":"Hardware security as a discipline originated out of cryptographic engineering and involves hardware design, access control, secure multi-party computation, secure key storage, ensuring code authenticity and measures to ensure that the supply chain that built the product is secure, among other things.\r\nA hardware security module (HSM) is a physical computing device that safeguards and manages digital keys for strong authentication and provides cryptoprocessing. These modules traditionally come in the form of a plug-in card or an external device that attaches directly to a computer or network server.\r\nSome providers in this discipline consider that the key difference between hardware security and software security is that hardware security is implemented using &quot;non-Turing-machine&quot; logic (raw combinatorial logic or simple state machines). One approach, referred to as &quot;hardsec&quot;, uses FPGAs to implement non-Turing-machine security controls as a way of combining the security of hardware with the flexibility of software.\r\nHardware backdoors are backdoors in hardware. Conceptionally related, a hardware Trojan (HT) is a malicious modification of an electronic system, particularly in the context of an integrated circuit.\r\nA physical unclonable function (PUF) is a physical entity that is embodied in a physical structure and is easy to evaluate but hard to predict. Further, an individual PUF device must be easy to make but practically impossible to duplicate, even given the exact manufacturing process that produced it. In this respect, it is the hardware analog of a one-way function. The name &quot;physically unclonable function&quot; might be a little misleading as some PUFs are clonable, and most PUFs are noisy and therefore do not achieve the requirements for a function. Today, PUFs are usually implemented in integrated circuits and are typically used in applications with high-security requirements.\r\nMany attacks on sensitive data and resources reported by organizations occur from within the organization itself.","materialsDescription":"<span style=\"font-weight: bold;\">What is hardware information security?</span>\r\nHardware means various types of devices (mechanical, electromechanical, electronic, etc.), which solve information protection problems with hardware. They impede access to information, including through its disguise. The hardware includes: noise generators, surge protectors, scanning radios and many other devices that &quot;block&quot; potential channels of information leakage or allow them to be detected. The advantages of technical means are related to their reliability, independence from subjective factors and high resistance to modification. The weaknesses include a lack of flexibility, relatively large volume and mass and high cost. The hardware for information protection includes the most diverse technical structures in terms of operation, device and capabilities, which ensure the suppression of disclosure, protection against leakage and counteraction to unauthorized access to sources of confidential information.\r\n<span style=\"font-weight: bold;\">Where is the hardware used to protect information?</span>\r\nHardware information protection is used to solve the following problems:\r\n<ul><li>conducting special studies of technical means of ensuring production activity for the presence of possible channels of information leakage;</li><li>identification of information leakage channels at various objects and in premises;</li><li>localization of information leakage channels;</li><li>search and detection of industrial espionage tools;</li><li>countering unauthorized access to confidential information sources and other actions.</li></ul>\r\n<span style=\"font-weight: bold;\">What is the classification of information security hardware?</span>\r\nAccording to the functional purpose, the hardware can be classified into detection tools, search tools and detailed measurements and active and passive countermeasures. At the same time, according to their technical capabilities, information protection tools can be general-purpose, designed for use by non-professionals in order to obtain preliminary (general) estimates, and professional complexes that allow for a thorough search, detection and precision measurement of all the characteristics of industrial espionage equipment. As an example of the former, we can consider a group of IP electromagnetic radiation indicators, which have a wide range of received signals and rather low sensitivity. As a second example - a complex for the detection and direction finding of radio bookmarks, designed to automatically detect and locate radio transmitters, radio microphones, telephone bookmarks and network radio transmitters.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Hardware.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"http://tsu.ua/wp-content/uploads/2018/01/read_TSU_listovka_alfabank-1.pdf","title":"Supplier's web site"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}