Categories
Problems that solves
Low quality of customer service
Low quality of customer support
Decentralization of management
Insufficient risk management
Poor communication and coordination among staff
Values
Ensure Security and Business Continuity
Improve Customer Service
Manage Risks
Support Customers
Zoho Assist
Zoho Assist helps you control a remote computer right from your Android device. You can provide remote support for unattended computers as well.
Description
Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.
Outsourced IT & MSP Support
Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.
Customer Support
Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.
IT Help Desks
Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.
Connect Remotely. Save time and money.
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.
Unattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.
File transfer
File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. The transfer is completely secure with SSL 256-bit AES encryption.
Voice and Video Chat
Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.
Reboot and reconnect
The remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.
Multiple Monitor Support
Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.
Competitive products
User features
Organizational Features
ISO 27001 Compliance
GDPR Compliance
Mobile users
Internet access is available for employees