Categories
Problems that solves
Low quality of customer service
Low quality of customer support
Decentralization of management
Insufficient risk management
Poor communication and coordination among staff
Values
Ensure Security and Business Continuity
Improve Customer Service
Manage Risks
Support Customers
TeamViewer
TeamViewer is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS.
About Product
Product presentation
Description
TeamViewer is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. TeamViewer lets you remote in to computers or mobile devices located anywhere in the world and use them as though you were there. Plus, you can remotely connect to servers, commercial-grade machines, and IoT devices from anywhere, at any time through our secure global remote access network.
One integrated solution for all your remote connectivity needs.
Remote Support
Deliver Instant Remote Support to Customers and Employees
Tech mishaps happen. Computer glitches, system crashes, and device failures can bring business to a standstill. Instead of making on-site service calls that take time and increase costs, IT pros choose TeamViewer to provide instant remote support for their clients.
Top Features:
- Ad-hoc support for clients and employees
- Custom branding for support applications
- Integrated service case management and integrations for major service desk systems
- Leave sticky notes on remote computers
- Integrations for Mobile Device Management and other apps
- Permanent access for unattended devices
- Wake-on-LAN and remote rebooting
- Black screen for private remote access
- Secure, flexible file sharing
- Remote Printing for Windows and MacOS
- Share Your Screen on iPhones and iPads
- Transfer files securely, and manage transfers in the Files app on iOS
- Mobile-to-mobile connections
- View system diagnostics in the TeamViewer desktop app
- Chat via text, take screenshots, or control processes on the supported device
Competitive products
User features
Roles of Interested Employees
Chief Information Officer
IT Management
Operational Manager
Organizational Features
ISO 27001 Compliance
GDPR Compliance
Mobile users
Internet access is available for employees