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Problems that solves

Low quality of customer service

High costs of routine operations

No automated business processes

No support for mobile and remote users

Low employee productivity

High costs of IT personnel

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs

Values

Reduce Costs

Enhance Staff Productivity

Improve Customer Service

Increase Customer Base

Expand Sales Geography

Support Customers

Enhance Competitive Ability

Facebook Messenger Platform

Description

How does the Messenger Platform work? When a person texts your business on Messenger, their message is sent to the Facebook server. The Facebook server then sends webhooks to your business server, where your Messenger App is hosted. Using the Send API, your app can respond to the person on Messenger. In this way, you can construct guided conversations to lead people through an automated flow or build an app to serve as a bridge between your agents and your business presence on Messenger. The Messenger Platform does not require any payment to use. It is meant for businesses to handle inquiries from their customers. Once you build your experience for your customers to interact with, you can then leverage Click-to-Messenger Ads to bring people to your experience.

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