Categories
Problems that solves
Low quality of customer service
High costs of routine operations
No support for mobile and remote users
High costs of IT personnel
Low employee productivity
Failure to attract new customers
Customer attrition
Low quality of customer support
High costs
Values
Reduce Costs
Enhance Staff Productivity
Improve Customer Service
Increase Customer Base
Expand Sales Geography
Support Customers
Enhance Competitive Ability
Smooch Conversation Orchestrator
Coordinate interactions between humans, bots and other software that don’t normally work together.
About Product
Description
Most enterprise business systems don’t play nicely with one another. Smooch harmonizes disconnected software through the power of conversation, allowing businesses to enhance customer interactions using bots, AI, analytics and other third-party applications.
Integrate and orchestrate
Integrate all your products into Smooch's unified conversation pipeline, from sales to service to marketing clouds, and orchestrate how they access and contribute to any user conversation.
Build an ecosystem of apps
From bots and sentiment analyzers to language translation and surveys, build an ecosystem of apps on top of Smooch that can contribute to and learn from every conversation.
Manage bot-to-human handoffs
Easily enable bot-human handoffs within your software, regardless of whether the bot was built by you or a third-party.
Make your bots smarter
Improve the conversational intelligence of your bots by leveraging insights from third-party sentiment analyzers, intent detectors, and other AI.
FEATURES:
Bot integration & handoff. Easily connect bots to your software.
Use chatbots to triage and automate customer support interactions, looping in human agents at the right time, for the right customers.
Language translation. Automatically translate messages into other languages.
Add a translation engine to the conversation stream to serve international customers in their native tongue.
Natural Language Understanding. Augment messages with intent and sentiment data.
Integrate intent detectors and sentiment analyzers to give human agents and bots the context they need to personalize customer interactions.
Third-party apps. Trigger actions at the right time.
Allow a third-party survey tool, eCommerce bot or any other interactive app to eavesdrop on the conversation and deploy on cue, armed with the context it needs to engage.
Competitive products
User features
Roles of Interested Employees
Chief Executive Officer
Chief Information Officer
Chief Sales Officer
Operational Manager
Sales Management
Marketing Management
Consultant
Organizational Features
Web-based customer portal
Mobile users
Internet access is available for employees
Social networks are used