CA Service Desk Manager for Ukrainian bank
Categories
Description
Description is not ready yet
Details
Business tasks
Enhance Staff Productivity
Ensure Security and Business Continuity
Improve Customer Service
Increase Customer Base
Centralize management
Problems
Inability to forecast execution timelines
Low quality of customer service
No automated business processes
No support for mobile and remote users
Complex and non-transparent business processes
Decentralization of management
Poor communication and coordination among staff