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We are the #1 home security company in Canada because more families trust ADT to help protect what matters most. Each day we make the commitment to bring peace of mind to our 650,000+ residential and business customers thanks to our 24/7 professional monitoring and 4 interconnected stations.\r\nADT by TELUS is built on the passion of over 1,400 moms, dads, sisters, brothers, aunts, uncles and friends, serving our customers from among our 15 corporate offices located across the country.\r\nSource: https://www.linkedin.com/company/adtbytelus/about/","companyTypes":["user"],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[{"id":1111,"title":"Cofense PhishMe for ADT Security Services","description":"<span style=\"font-weight: bold; \">Background</span>\r\nAs one of the biggest home protection brands in North America, ADT Security Services is synonymous with security. When it came to building their enterprise-wide phishing defense program, the company knew it needed to partner with a proven leader with the ability to scale to meet ADT’s evolving security needs.\r\nCofense quickly became the clear choice as ADT’s partner in phishing defense. Jerry Magginnis, an ADT security architect, was familiar with Cofense’s phishing simulation and behavior conditioning technology, having worked with the vendor at a previous job. There, he had seen Cofense PhishMe® significantly decrease phishing attacks. <span style=\"font-style: italic; \">“When I joined ADT, I shared my previous experience and success with Cofense with my new management team,”</span> he recalls.\r\n\r\n<span style=\"font-weight: bold; \">Challenges</span>\r\nAs a large organization with more than 20,000 employees across North America, Magginnis says ADT needed an industrial-strength solution to help prevent phishing attacks.\r\n<span style=\"font-weight: bold; \">Cofense PhishMe is an easy-to-use and effective SaaS solution that instructs users on the dangers of phishing by periodically testing them with simulated phishes and supplying immersive training content for users during the simulation.</span> When users receive a simulated phish, they must decide whether the email is legitimate or report it as a suspected phish. This teaches them to recognize the telltale signs of phishing emails, and soon they become adept at identifying and reporting phishes.\r\nHaving worked with Cofense before, Magginnis was familiar with the content quality and scalability that Cofense provides, so he didn’t hesitate to recommend it when the subject was raised. Still, ADT had to issue an RFP as per company policy. Tom Dennison, Chief Information Security Officer at ADT was involved in the early RFP stages, but soon identified that Cofense stood out from the competition. <span style=\"font-style: italic; \">“It simply came down to who is the most advanced in the industry and who is the most effective,”</span> notes Dennison. <span style=\"font-style: italic; \">“We felt that Cofense is the clear leader in this space.”</span>\r\n\r\n<span style=\"font-weight: bold; \">Solutions</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Smooth Rollout</span></span>\r\nHaving made the decision to implement Cofense PhishMe, ADT developed a phased rollout plan that included an initial implementation limited to the 20 members of the IT security department. A rollout to the 200-employee IT staff followed. The next phase covered about 1,000 employees at company headquarters, after which Cofense PhishMe was implemented company-wise. Currently 21,000 employees are using it, and another 4,000 from a recent acquisition soon will be added.\r\nThis methodical approach allowed the security team to evaluate users’ responses and make adjustments as needed. <span style=\"font-style: italic; \">“You want to make sure that you have a successful launch, and that you’ve worked out all the details,”</span> Magginnis says.\r\nThus, the user adoption for Cofense across the organization has been quite positive. If the launch went awry, it would irritate users, who would question the program’s value, he says. <span style=\"font-style: italic; \">“You really want people to embrace it and feel they’re getting value as opposed to being bothered by it. We involved all the tech teams, and the legal and HR staff as well. They all felt all involved. And since we did that early, they all felt like they were partners in the process.”</span>\r\nThat’s why the security team started small – and used itself as guinea pigs. <span style=\"font-style: italic; \">“Along the way, we kind of worked out any potential issues and decided what the future content of the program was going to be,”</span> Magginnis says.\r\nThe first simulation brought relief and confirmation because the solution worked <span style=\"font-style: italic; \">“exactly like you think it’s going to work”</span> and proved to be <span style=\"font-style: italic; \">“as easy as it looks,”</span> Magginnis adds. <span style=\"font-style: italic; \">“That’s a huge feeling of success.”</span>\r\n<span style=\"font-weight: bold; \">Crafting Successful Scenarios</span>\r\nThat first simulation targeted the security team and consisted of a fake email pretending to be an installation of Microsoft Office 365, which the company was in the midst of rolling out. It was a custom scenario created by the security team – one they knew would work well. ADT has since used a combination of custom and Cofense pre-set scenarios in subsequent simulations. With each one, Magginnis says, susceptibility to phishing has decreased.\r\nIn addition to Cofense PhishMe, ADT has rolled out Cofense Reporter®, which organizes and normalizes user reports of phishing attempts to strengthen threat-detection capabilities. Reporter works by placing a button on emails that users can click whenever they suspect a phish. The email is then routed to the security team, which checks if it is a simulation, a legitimate email or a phish.\r\nBefore deploying Cofense Reporter, users had to create attachments of suspicious emails that they then would send to the security team. <span style=\"font-style: italic; \">“That’s quite a bit to ask of most users – and not always done correctly.”</span> The button makes the whole process easier, and users get an immediate response after clicking it. When users correctly report a simulated or real phish, they receive a “job well done” acknowledgment.\r\n\r\n<span style=\"font-weight: bold; \">Business Results</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Quick ROI</span></span>\r\nThe anti-phishing program has been well received, Magginnis says. <span style=\"font-style: italic;\">“From our CEO on down, everyone recognizes the value of this because even the executives themselves have been subject to phishing attacks.”</span>\r\nDennison and other technology management have been so pleased with the initial anti-phishing program that approvals have been granted to expand the program. ADT is exploring adding Cofense Triage, which automates prioritization, analysis and response to phishing threats. <span style=\"font-style: italic;\">“Improving our incident response efforts is a major priority for us,”</span> notes Dennison. <span style=\"font-style: italic;\">“Cofense Triage provides opportunities to clearly automate and prioritize threats that could positively impact incident response times.”</span> The company also has augmented its anti-phishing efforts by asking users to take advantage of Cofense’s complimentary computer-based training modules explaining the dangers of phishing.\r\nAs for a return on investment, the Cofense solutions already have proven their worth by reducing staff time allocated to responding to phishing threats. According to Magginnis, those staff hours have been cut in half. <span style=\"font-style: italic;\">“This isn’t conjectured. We’ve made the calculations based on the lost productivity due to time spent by the mail, proxy and SOC groups on phishing attack responses.”</span>\r\n\r\n<span style=\"font-weight: bold;\">Conclusion</span>\r\nMagginnis enjoyed a positive experience working with Cofense staff and engineers taking the anti-phishing program from deployment to maturity. <span style=\"font-style: italic;\">“Since the initial rollout, the Cofense support team has proven always helpful and accessible, making sure we’re crossing all the Ts and dotting the Is. The results speak for themselves.”</span>\r\nMagginnis has high praise for the Cofense team. <span style=\"font-style: italic;\">“There seems to be a special culture at Cofense. You find people that genuinely care and put the word ‘partner’ back into the relationship. We’ve really partnered with Cofense because they’re willing to do whatever it takes to help us create an anti-phishing culture at ADT.”</span>\r\nThanks to the combination of technology and people, Magginnis would be glad to recommend Cofense to any of his peers.","alias":"cofense-phishme-for-adt-security-services","roi":0,"seo":{"title":"Cofense PhishMe for ADT Security Services","keywords":"","description":"<span style=\"font-weight: bold; \">Background</span>\r\nAs one of the biggest home protection brands in North America, ADT Security Services is synonymous with security. When it came to building their enterprise-wide phishing defense program, the company knew it ","og:title":"Cofense PhishMe for ADT Security Services","og:description":"<span style=\"font-weight: bold; \">Background</span>\r\nAs one of the biggest home protection brands in North America, ADT Security Services is synonymous with security. 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Let&rsquo;s bust that myth right now. 100% of the phish Cofense finds in customers&rsquo; environments were reported by users. 0% were stopped by perimeter technology. When secure email gateways fail, users are your last line of defense. Will they fall for a phish or report it? Cofense PhishMeTM educates them on the real attacks your company faces, transforming vulnerable targets into active defenders.</p>\r\n<p><span style=\"font-weight: bold;\">YOUR PROBLEM</span></p>\r\n<p>No matter how good your perimeter security, phishing emails still reach users and threaten to trigger breaches. The Cofense Phishing Defense CenterTM finds that 90% of user-reported emails are in environments using secure email gateways (SEGs). Every phishing email that reaches the user is an attack on your organization. When technology fails, users need to become human sensors and report phishing, so the SOC can remediate the threat. But how can users report if they don&rsquo;t recognize today&rsquo;s evolving attacks?</p>\r\n<p><span style=\"font-weight: bold;\">OUR SOLUTION</span></p>\r\n<p>Teach users to identify (real) phish. Cofense PhishMe educates users on the real phishing tactics your company faces. We leverage extensive research, threat intelligence, and front-line phishing defense resources that other providers lack. We believe that real phish are the real problem. Through experiential learning&mdash;simulations of current phishing threats &mdash; you&rsquo;ll condition smarter email behavior, transforming vulnerable targets into an essential layer of defense.</p>\r\n<p><span style=\"font-weight: bold;\">Click Only:</span> A phishing email that urges the recipient to click on an embedded link.</p>\r\n<p><span style=\"font-weight: bold;\">Data Entry:</span> A phishing email with a link to a customized landing page that entices users to enter sensitive information.</p>\r\n<p><span style=\"font-weight: bold;\">Attachment-based:</span> A phishing email with seemingly legitimate attachments in a variety of file formats.</p>\r\n<p><span style=\"font-weight: bold;\">Double Barrel:</span> Patented technology that simulates conversational phishing techniques by sending two emails &ndash; one benign and one containing a malicious element &ndash; to train users on this tactic used by APT groups.<br />Benchmarking: A patented feature to conduct an identical scenario and receive an additional report that provides an anonymous comparison of your results with other Cofense customers or industry peers that ran the same scenario.</p>\r\n<p><span style=\"font-weight: bold;\">Highly Personalized:</span> Simulate advanced social engineering tactics by using specific public, known details about email recipients gathered from internal and public sources.</p>","shortDescription":"Cofense PhishMe simulates active phishing threats to condition smarter user behavior.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cofense PhishMe","keywords":"","description":"<p>Users Are NOT the Weakest Link. 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Most of them have never trained effectively, either as individuals or as a team, never faced a multi-stage attack, and have never used their technologies in a real-life attack scenario, requiring them to respond to an evolving attack within minutes. \r\nInvesting in our cyber experts and in our SOC teams, both as individuals, as well as a unified team, is THE key to an effective SOC. In the case of cybersecurity, this challenge is amplified. The shortage in cybersecurity professionals is at a critical state and will only continue to grow, forcing cybersecurity leaders to hire unexperienced team members to fill in open positions. 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