SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.

Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested and optimized survey templates to attract more responses.

• Email
• Web
• Whatsapp
• Mobile
• Offline
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Improve customer experience across all customer journey with this self-service products

CX Platform. The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS.

• Customer Satisfaction Score (CSAT). Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
• Net Promoter Score® (NPS). Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.
• Customer Effort Score (CES). Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights

Conversational Analytics Platform. SurveySensum text analytics software lets you get valuable strategic business insights from unstructured customer feedback and conversations in real-time. Turn qualitative customer feedback into valuable business insights. Understand your customers like never before, with our AI-powered multilingual text analytics software built specifically to extract actionable insights from unstructured text data.

• Collect valuable customer data from everywhere. Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.
• Surveys. It can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.
• Chatbots. CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.
• Excel sheets. Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.
• Social Media. Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.
• Reviews. With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.
• CRM. Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.