Naumen Contact Center (previously Naumen Phone) - a full-featured software solution for the construction of large and medium-sized contact centers. Creating a call center on the basis of our decision, you do not have to spend money on integration and support of products from different suppliers, as Naumen Contact Center has everything you need to work effectively. The solution includes a communication platform with the component Omni-Channel, Project Management Information System and forecasting workload (WFM), as well as workstations operator and supervisor. Communication platform Naumen Contact Center provides job telephony, as well as the reception and processing of applications through other channels (e-mail, fax, SMS, web chat, instant messengers, social media, mobile applications). The solution uses SIP-protocol, which allows you to connect VoIP-gateways and user terminals from various manufacturers, providing complete freedom of choice of server and telecommunications equipment. The server part of NSS is based on free software: Linux operating system, as well as the database can be used Posgtre SQL or Oracle. In the workplace it is permitted to use different operating systems Windows, Linux and MacOS.

Naumen Service Desk Ready to Implement Solution №1 in Russia and CIS for IT departments and service companies for ITSM management. The only product in Eastern Europe that is granted PinkVerify 2011 certificate.  The software Naumen Service Desk is designed to automate IT management processes and service enterprises. With Naumen Service Desk you will be able to implement a service management model for IT departments and other internal services, as well as take advantage of the service approach in the delivery of services to customers. Naumen Service Desk offers a comprehensive toolkit for IT management service that provides support 15 processes ITIL® v.2011.