Problems that solves
Low quality of customer service
High costs of routine operations
No automated business processes
Failure to attract new customers
Customer attrition
Low quality of customer support
Values
Reduce Costs
Improve Customer Service
Increase Customer Base
About Product
Description
Customer service for humans
Build trust with customers by offering responsive, personalized, support on the channels they prefer.
Powerfully productive agents
Set agents up for success with effective tools for collaboration, information gathering, and automation.
Self-service satisfaction
Give customers 24/7 support with easy access to the answers they need, wherever they are.
Easy does it Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
Make it yours Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
Come to a better understanding Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
Our people are your people Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers. The interface is the place When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off. With Zendesk Support, you have everything you need for better customer conversations, all in one place. Multichannel Zendesk Support brings conventional and emerging channels together, making it easy to connect with customers on their own terms. Multilingual Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles. Multibrand Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk. Business Rules Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex. Macros Create and share macros in order to quickly respond with a standard response and set of actions to common requests. Views Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions. Ticket forms Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support. On schedule Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat. Collaboration Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.
Easy does it Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
Make it yours Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
Come to a better understanding Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
Our people are your people Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers. The interface is the place When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off. With Zendesk Support, you have everything you need for better customer conversations, all in one place. Multichannel Zendesk Support brings conventional and emerging channels together, making it easy to connect with customers on their own terms. Multilingual Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles. Multibrand Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk. Business Rules Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex. Macros Create and share macros in order to quickly respond with a standard response and set of actions to common requests. Views Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions. Ticket forms Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support. On schedule Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat. Collaboration Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.
