IBM Watson Explorer

Watson Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about, so you can drive business performance and growth. Search and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in machine learning, natural language processing and next-gen APIs to unlock hidden value in ALL your data. Gain a secure 360-degree view of customers, in context, to deliver superior experiences. Improve customer engagement WestPac Bank in New Zealand used Watson Explorer to increase customer interactions from 40% to 92%, transforming the way the bank engages with its customers. Achieve increased savings In call centers, unified data access reduces average call handling times (AHT) — and an average of one second shaved off per call could result in $1 million in annual savings. Reduce response times For an international insurance company that processes millions of claims a year, a complex claim that took 2 days to process can now be completed in just 10 minutes. Feature spotlights Powerful indexing and search Empower employees and customers by delivering the right information at the right time. Perform real-time search on structured and unstructured data, across many sources, to turn data into knowledge. Advanced content analysis Aggregate, analyze and visualize large volumes of unstructured and structured data to extract meaning, reveal hidden insights and patterns, and enable better decision-making. Cognitive capabilities Get more than just big data insights with cognitive capabilities, like natural language processing, machine learning, AI and next-gen APIs. Application builder Create unified information applications that bring data, analytics and cognitive insights together in one place, tailored to users’ roles, to improve employee performance and customer engagement. Reliable scale and speed Automatic index rebalancing across clusters and the ability to push data for indexing remove barriers of scale, support redundancy and reliability, and enable cloud-ready cognitive solutions. Connect all available data Securely access on-premise, cloud-based, external and internal applications and data management systems, and extract data for indexing, analysis and interpretation, to discover new trends and insights. Hybrid cloud architecture Keep data where you want it -- on-premises or in the cloud to make your business flexible and future-proof.