Foquz
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Categories

Problems that solves

No control over implementation

Poor communication and coordination among staff

Shortage of information for decision making

Low quality of customer support

Customer attrition

Failure to attract new customers

Values

Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Manage and Control Staff

Foquz

Automated system for collecting, analyzing and managing customer opinions

Description

An automated system for collecting, processing, analyzing, managing customer reviews and opinions FOQUZ - will help you reach a new level and gain leadership positions in the industry.

 
FOQUZ: ⁣⁣

  • Easy to set up and use; ⁣⁣ ⠀
  • Intuitive interface; ⁣⁣ ⠀
  • The fastest and most convenient creation of surveys and questions; ⁣⁣ ⠀
  • Possibility of sending trigger messages, automatically responding to the actions of the customer; ⁣⁣ ⠀
  • Automation of building reports and analysis of indicators in dynamics; ⁣⁣ ⠀
  • Directory of clients with the ability to customize mailings for them.⁣⁣ ⠀⁣⁣
The program has flexible options for customizing reports by order parameters, branches, statuses. It is easy to process, structure information and feedback from our guests, analyze the work of the shift personnel and specific employees.
 
FOQUZ consists of three blocks: a survey designer, a mailing service and a module for working with negative. The survey builder supports all major question forms: multiple choice question; evaluation of photo or video materials; prioritization. The design of the questionnaire is customizable. Users can use templates or independently upload a background image, insert a logo, change the font.

Scheme of work

 Scheme of work