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The company’s products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment, and other solutions for vehicle dealerships and repair centers, as well as for customers in various industries. Founded in 1920, Snap-on Incorporated is a $3.2 billion, S&amp;P 500 Company headquartered in Kenosha, Wisconsin, with regional offices across the globe.\r\nWhen SBS wanted to help its OEM Customers offer better service to their Dealers, the company launched a mobile device program managed with a MobileIron enterprise mobility management (EMM) solution. By providing Dealers with MobileIron-secured iOS devices, SBS has helped them increase sales opportunities and provide better service while streamlining tedious, time-consuming business processes.<br /><br /><span style=\"font-weight: bold;\">Bringing Customer Service to the Palm of the Hand</span>\r\nAutomotive, Agricultural and Motorcycle Manufacturers rely on Snap-on Business Solutions (SBS) to help them reach Dealers and their customers in new ways and sell them the parts and service they need, exactly when they need them. SBS’s Hardware, Sales and Distribution, Support and Warranty Solutions include:\r\n<ul><li>Electronic Vehicle Health Check</li></ul>\r\n<ul><li>Diagnostics</li></ul>\r\n<ul><li>Electronic Parts Catalog (EPC)</li></ul>\r\n<ul><li>Retail Solutions</li></ul>\r\nSBS helped to remove the barriers between Dealers and their customers by deploying technology and services at the fingertips of the Dealerships providing all of the tools needed to support the buying market.\r\nSeeking to expand its ability to make original equipment manufacturer (OEM) services available exactly where they’re needed, SBS has embraced the trend towards mobile device usage. SBS knows that technicians, engineers, sales and service advisors can deliver the quality service expected to their customers using tablet devices, within seconds and from the palm of their hand. Dealerships can book appointments, send pictures and videos directly to the customer, complete vehicle health checks, perform diagnostics and even order parts! No more time consuming telephone calls or printed paperwork, which ultimately means increasing their chances of customer satisfaction are far greater.\r\n<span style=\"font-style: italic;\">“We envisioned providing our OEM customers and their Dealerships with a range of suitable tablet devices from which they can use their own or Snap-on provided applications to deliver a range of services to their end customer,” explains Maria Stewart, Programme-Project Manager, Snap-on Business Solutions. “But along with the convenience of every mobile device comes the threat of losing data.”</span>\r\nRealizing that it would need a reliable way of securing the tablet devices it issued to Dealerships, Snap-on looked for a solution that offered OEMs a cost effective global licensing model, whilst providing scalability and the highest level of data security. 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By using SBS’s tablet devices and deployed applications, they can provide customers with value-added services without having to worry about device security.\r\n<span style=\"font-style: italic;\">“SBS recently launched a vehicle health check solution across Europe that allows automotive dealerships to use an iPad device to report to customers a color-coded list of areas examined,” says Maria. “Red items require an immediate fix, while green items are OK. By evidencing the list of issues, immediately via email, the technician can obtain fast approval from the customer to complete repairs while they have the car in the shop. This program allows dealers to show transparency and build credibility with their customers while also increasing revenue and productivity.”</span>\r\nOther solutions run on Panasonic tablet devices allowing Dealers to perform a large range of functionalities, from ordering products to performing OEM specific vehicle diagnostics. Mobile devices are fast assisting within the industry to make life easier for Dealers and SBS is equipped to support the changes in technology.\r\n<span style=\"font-style: italic;\">“Going mobile with MobileIron is all about helping things work better at our clients’ sites,” says Maria. “Previously, Dealer interactions with their customers relied heavily around paperwork. Everything had to be rekeyed into a computer at some point, and if you lost the paperwork, you probably lost a sales opportunity too. Today, processes happen seamlessly, and we’re giving dealerships far more chances to enhance their customer relationships and interactions.”</span><br /><br /><span style=\"font-weight: bold;\">Better Mobile Program, Better Vendor</span>\r\nAs SBS continues to grow its business throughout Europe, the company will rely on MobileIron Docs@Work to help it maximize the value it provides to clients. Docs@Work enables SBS clients to distribute documents efficiently to their own customers from within SBS deployed apps, covering multiple languages to meet our customers’ needs.\r\n<span style=\"font-style: italic;\">“When OEMs are sending out documents in different languages to dealerships in many different countries, it can be tough to make sure they are distributed at the same time,” explains Maria. “MobileIron Docs@Work is much more reliable than email. We can easily see who has received and read documents and can keep OEMs informed, which makes their lives easier.”</span>\r\nSBS supports the dealership of the future in which automobile dealerships can hand customers a secure tablet and let them visualize their car with different accessories or colors. 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That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":4760,"logo":false,"scheme":false,"title":"Cisco Connected Mobile Experiences (CMX)","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"cisco-connected-mobile-experiences-cmx","companyTypes":[],"description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner\r\nCisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi","og:title":"Cisco Connected Mobile Experiences (CMX)","og:description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi"},"eventUrl":"","translationId":4761,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":262,"title":"Support Customers"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":388,"title":"Failure to attract new customers"},{"id":389,"title":"Customer attrition"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/postroenie-umnoy-besprovodnoy-infrastruktury-v-seti-okko","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":707,"title":"Citrix for petrochemical company","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet this massive demand, the company, based in The Woodlands, Texas, employs more than 5,000 workers worldwide and jointly operates 33 manufacturing and research centers with business partners.<br />As an engineer in the company’s Remote Connectivity and Mobility (RCM) team, Ryan Tsamouris’ role is to make sure that employees can work efficiently and effectively regardless of geographic location, device, or time of day. To facilitate this, the RCM team needed an integrated solution that could seamlessly deliver apps, data, and services that keep the company’s manufacturing workers and office employees connected and productive.<br />As part of a technology lifecycle, and after a thorough product comparison, the RCM team decided to implement Citrix Workspace to meet the company’s needs.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Boosting security and increasing uptime</span><br />Today, Citrix Workspace—which includes Citrix XenMobile for device security, Citrix ShareFile for secure file sync and sharing, Citrix NetScaler for network security, and Citrix XenApp and Citrix XenDesktop for app and desktop delivery—is providing secure access to the apps and desktops employees use everywhere, from the manufacturing floor to the corporate office.<br />Citrix NetScaler Unified Gateway and the NetScaler application delivery controller allow staff to securely access the apps and data they need from any device and any location, without worrying about disruptive downtime. NetScaler Unified Gateway secures remote access to apps and desktops, and the NetScaler application delivery controller optimizes application performance with load balancing.<br />And to get visibility into everything, Chevron Phillips Chemical Company is also beginning to integrate NetScaler Management and Analytics System for end-to-end network and application insight, automation, and management.<br /><span style=\"font-style: italic;\">“All of this provides a layer of security and control that is proving to be very useful,”</span> says Tsamouris. <span style=\"font-style: italic;\">“Our critical services point to a load balancer, allowing monitoring of back-end services and providing the ability to add or remove resources without scheduling an outage.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Improving user experience and unburdening IT staff</span><br />Chevron Phillips Chemical Company is using Citrix Workspace to empower employees to work from anywhere, on any device. Because XenMobile technology separates corporate apps and data from personal apps and data on users’ devices, employees can now work securely whenever and wherever they want.<br /><span style=\"font-style: italic;\">“We no longer have to manage employees’ personal devices,”</span> Tsamouris says. <span style=\"font-style: italic;\">“Instead, all we have to do is provide the apps and ensure that they meet the security requirements. This greatly simplifies our mobile strategy.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\"></span><br />Sharing devices to cut costs</span><br />By using the XenApp solution along with XenMobile device management, Chevron Phillips Chemical Company was able to roll out a device-sharing program within its manufacturing facilities.<br /><span style=\"font-style: italic;\">“For manufacturing environments with shift workers, XenMobile’s shared device mode is very useful,”</span> Tsamouris says. <span style=\"font-style: italic;\">“For us, it means that when one shift worker signs off, another can simply sign on to the same tablet from the Secure Hub app. They get their single sign-on; they get their apps; and they’re off to work. As a result, we’re saving money on devices and simplifying our approach to mobile management within manufacturing.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Increasing collaboration and productivity</span><br />With the ShareFile solution, the company’s mobile workforce can access, sync, and share files from any device, at any given moment.<br /><span style=\"font-style: italic;\">“The ShareFile mobile app was a big win for us because it meant our users were able to access their desktop files, network shares, and Microsoft SharePoint document libraries from the same mobile device while on the go,”</span> Tsamouris says.<br />The company will soon extend its use of ShareFile technology to include encrypted email service and workflows—both of which will contribute to the increased productivity and improved collaboration employees already are experiencing.<br /><br /><span style=\"font-style: italic;\">“Citrix Workspace gives us the freedom to use all these products without having to worry about additional licensing or add-ons,” Tsamouris says. “We no longer have to decide whether we have the resources to take on a project; we already know we have the platform and the solution to support it.”</span></span>","alias":"citrix-for-petrochemical-company","roi":0,"seo":{"title":"Citrix for petrochemical company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies 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a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. 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<li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3406,"logo":false,"scheme":false,"title":"Citrix Workspace","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-workspace","companyTypes":[],"description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can","og:title":"Citrix Workspace","og:description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can"},"eventUrl":"","translationId":3407,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":20,"title":"Belgium","name":"BEL"},{"id":47,"title":"Colombia","name":"COL"},{"id":177,"title":"Qatar","name":"QAT"},{"id":182,"title":"Saudi Arabia","name":"SAU"},{"id":187,"title":"Singapore","name":"SGP"},{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":348,"title":"No centralized control over IT systems"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":383,"title":"Shortage of inhouse IT engineers"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/chevron-phillips-chemical-company-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":791,"title":"Citrix Workspace for manufacturer of wind turbines","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических кранов и промежуточных охладителей для турбонагнетателей. Сегодня это ведущий мировой поставщик ветряных турбин.\r\nВ такой инновационной компании ИТ-организация должна быть ключевым игроком. «<span style=\"font-style: italic;\">Ответственность за новаторство в сфере ИТ лежит на нас»,</span> - говорит Кристоффер Николайсен, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«ИТ-специалисты не могут просто сидеть в подвале, присматривая за серверами и следя за тем, чтобы все работало нормально».</span>\r\nРынок устойчивой энергетики быстро развивается, и Николайсен и его коллеги по ИТ помогают держать Vestas в игре, постоянно укрепляя конкурентные позиции компании.\r\nДля этого они полагаются на Citrix. Решения Citrix помогают повысить производительность, улучшить работу на рабочем месте и обеспечить безопасность информации. Более того, они поддерживают традицию Vestas в области инноваций и совершенства.<br /><br /><span style=\"font-weight: bold;\">Гибкие решения повышают производительность для всех</span>\r\nУ Vestas есть разнообразная группа сотрудников: от рабочих, которые шлифуют лезвия на фабрике до инженеров, путешествующих по миру. Программное обеспечение для виртуализации Citrix XenApp и XenDesktop обеспечивает гибкость, необходимую Vestas для повышения производительности всех из них. Например, до недавнего времени работники огромных турбинных заводов компании ходили по длинным производственным линиям, проверяли тысячи точек качества и все еще использовали бумагу для заметок. Благодаря технологии Citrix Vestas автоматизирует этот процесс и повышает производительность.\r\nVestas теперь может принимать приложения, обычно доступные только в Windows, и представлять их на любом устройстве. А благодаря решению Citrix XenMobile Vestas может управлять устройствами, приложениями и контентом на собственных устройствах (BYO) и корпоративных устройствах по всему миру.\r\n<span style=\"font-style: italic;\">«Работа - это не место; это то, что вы делаете »,</span> - говорит Николайсен. <span style=\"font-style: italic;\">«XenDesktop и XenApp позволяют нашим пользователям работать так, как им удобно, так и наиболее продуктивно».</span> И успехи последовали. Теперь вместо того, чтобы потратить недели на адаптацию к новой системе и стилю работы, сотрудники продуктивно работают с первого дня.<br /><br /><span style=\"font-weight: bold;\">Безопасное сотрудничество защищает работу с третьими лицами</span>\r\nVestas поставляет автоматизированные проекты высокой четкости (CAD) консультантам в разных странах. <span style=\"font-style: italic;\">«У нас есть инженеры по всему миру, которые разрабатывают наши турбины», </span>- говорит Николайсен. <span style=\"font-style: italic;\">«Но мы не хотим, чтобы наша интеллектуальная собственность передавалась конкурентам, чтобы они могли вывести на рынок новую турбину».</span>\r\nРешения Citrix не только позволяют третьим сторонам получить доступ к проектам. HDX 3D Pro, набор технологий ускорения графики, оптимизирует виртуализацию богатых графических приложений и обеспечивает безопасное удаленное взаимодействие в режиме реального времени с проектными данными.\r\nРешения Citrix также позволяют Vestas быстрее и безопаснее подключать внешних консультантов, поскольку сотрудники могут создавать инфраструктуру виртуальных рабочих столов и предоставлять ее, как только они в ней нуждаются.<br /><br /><span style=\"font-weight: bold;\">100-процентное время безотказной работы обеспечивает исключительный пользовательский опыт</span>\r\nЧтобы оставаться конкурентоспособными, сегодня компании должны использовать преимущества облака. Но это преимущество испаряется, если доставка приложений ненадежна, а время безотказной работы не составляет 100 процентов. Vestas использует технологию Citrix NetScaler App Delivery Controller для обеспечения бесперебойной работы приложений и безупречной производительности.\r\nVestas может предоставлять приложения для гибридных и многокристальных архитектур с исключительным пользовательским интерфейсом. <span style=\"font-style: italic;\">«NetScaler ADC - это способ перенести различные решения в облако и связать их все вместе»</span>, - говорит Николайсен. <span style=\"font-style: italic;\">«Это очень важно, потому что наше ERP-решение и некоторые из наших приложений Microsoft находятся в облаке. Кроме того, мы хотим перенести XenMobile в облако. Нам нужен NetScaler, чтобы связать все эти части вместе ».</span><br /><span style=\"font-weight: bold;\"><br />Гибкие продукты делают будущую технологию реальностью уже сейчас</span>\r\nБудущее ИТ находится в конференц-зале, а не в серверной. Он поддерживает инновации и предоставляет сотрудникам новые способы лучше выполнять свою работу. Он доставляет прямые и релевантные приложения и данные быстро. Это дает людям возможность сосредоточиться на своих задачах, а не заниматься сложным пользовательским интерфейсом.\r\nVestas использует решения Citrix, чтобы сделать это будущее реальностью. ИТ-отдел может предоставить работникам единообразный опыт, помогая им сосредоточиться на своей работе. Например, пользователи могут использовать систему планирования ресурсов предприятия (ERP) на виртуальном рабочем столе или мобильном устройстве, и оно выглядит как собственное приложение, даже если оно размещено в центре обработки данных Vestas.\r\n<span style=\"font-style: italic;\">«Мы многому учимся, просто слушая наших пользователей, а не рассказывая им, что делать», </span>- говорит Томас Даугор, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«Это легче сказать, чем сделать. Часто ИТ-команда настолько занята обслуживанием систем, что у них нет времени слушать, учиться и внедрять инновации. Технология Citrix делает это возможным.</span>\r\n<span style=\"font-style: italic;\">«Citrix избавила нас от некоторых операционных проблем, с которыми мы столкнулись, и высвободила время для наших ИТ-специалистов для работы с бизнесом и выяснения того, как создавать решения для поддержки бизнеса»,</span> - говорит Даугор. <span style=\"font-style: italic;\">«И когда ИТ могут помочь бизнесу, это здорово. Я бы предпочел сделать это, чем работать с серверами и исправлять программное обеспечение в течение всего дня ».</span><br /><br /><br />","alias":"citrix-workspace-for-manufacturer-of-wind-turbines","roi":0,"seo":{"title":"Citrix Workspace for manufacturer of wind turbines","keywords":"","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к","og:title":"Citrix Workspace for manufacturer of wind turbines","og:description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к"},"deal_info":"","user":{"id":5420,"title":"Vestas","logoURL":"https://old.roi4cio.com/uploads/roi/company/Vestas.jpeg","alias":"vestas","address":"","roles":[],"description":"&nbsp;Vestas Wind Systems A/S is a Danish manufacturer, seller, installer, and servicer of wind turbines founded in 1945. The company operates manufacturing plants in Denmark, Germany, India, Italy, Romania, the United Kingdom, Spain, Sweden, Norway, Australia, China, and the United States.\r\nVestas lives on the cutting edge. Founded in 1898 as a blacksmith shop in rural Denmark, it has reinvented itself many times—from manufacturing kitchen appliances to making hydraulic cranes and intercoolers for turbochargers. Today it is the world’s leading wind turbine supplier.\r\nVestas designs, manufactures, installs, and services wind turbines across the globe, and with 101 GW of wind turbines in 80 countries, it has installed more wind power than anyone else.\r\nThrough its industry-leading smart data capabilities and unparalleled 86 GW of wind turbines under service, Vestas uses data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with its customers, Vestas’ more than 24,600 employees are bringing the world sustainable energy solutions to power a bright future.<br /><br />","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.vestas.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Vestas","keywords":"","description":"&nbsp;Vestas Wind Systems A/S is a Danish manufacturer, seller, installer, and servicer of wind turbines founded in 1945. The company operates manufacturing plants in Denmark, Germany, India, Italy, Romania, the United Kingdom, Spain, Sweden, Norway, Australia","og:title":"Vestas","og:description":"&nbsp;Vestas Wind Systems A/S is a Danish manufacturer, seller, installer, and servicer of wind turbines founded in 1945. The company operates manufacturing plants in Denmark, Germany, India, Italy, Romania, the United Kingdom, Spain, Sweden, Norway, Australia","og:image":"https://old.roi4cio.com/uploads/roi/company/Vestas.jpeg"},"eventUrl":""},"supplier":{"id":182,"title":"Citrix","logoURL":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png","alias":"citrix","address":"","roles":[],"description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""},"vendors":[{"id":182,"title":"Citrix","logoURL":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png","alias":"citrix","address":"","roles":[],"description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop","og:title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","og:description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop"},"eventUrl":"","translationId":138,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3132,"logo":false,"scheme":false,"title":"Citrix ADC (Application Delivery Controller)","vendorVerified":0,"rating":"2.80","implementationsCount":4,"suppliersCount":0,"alias":"citrix-adc-application-delivery-controller","companyTypes":[],"description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Application delivery controllers are purpose-built networking appliances whose function is to improve the performance, security and resiliency of applications delivered over the web.</span></p>\r\n<p>Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for your web, traditional, and cloud-native applications regardless of where they are hosted. It comes in a wide variety of form factors and deployment options without locking you into a single cloud. Pooled capacity licensing enables the movement of capacity among cloud deployments.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">The main features of Citrix ADC:</span></p>\r\n<ul>\r\n<li>Provides industry-leading app delivery and load balancing</li>\r\n</ul>\r\n<ul>\r\n<li>Fully integrates with Cisco ACI; endorsed as a Cisco ACE replacement</li>\r\n</ul>\r\n<ul>\r\n<li>Offers the most comprehensive set of ADC features in the ACI ecosystem</li>\r\n</ul>\r\n<ul>\r\n<li>Enables automation and orchestration of network-critical services to boost agility</li>\r\n</ul>","shortDescription":"Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for web, traditional, and cloud-native applications regardless of where they are hosted.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix ADC (Application Delivery Controller)","keywords":"","description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat","og:title":"Citrix ADC (Application Delivery Controller)","og:description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat"},"eventUrl":"","translationId":3135,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3406,"logo":false,"scheme":false,"title":"Citrix Workspace","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-workspace","companyTypes":[],"description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can","og:title":"Citrix Workspace","og:description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can"},"eventUrl":"","translationId":3407,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":254,"title":"Centralize management"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/vestas-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1221,"title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, including the Royal Bolton Hospital. With a staff of over 4,000 and more than 600 beds, The Trust accommodates more than 100,000 Accident and Emergency attendances and 750,000 community attendances a year.<br />\r\nFrom an IT perspective, The Trust exceeds the complexity of many business environments. It supports nearly 300 clinical applications, all of which involve potential risk in terms of patient care. That means zero tolerance for data loss or application downtime. Moreover, 40-plus community sites as well as 4,000 users at the hospital depend on The Trust's IT infrastructure. <span style=\"font-style: italic;\">&quot;The community sites needed a lot of help,&quot;</span> notes Bolton NHS Foundation Trust CIO, Rachel Dunscombe. <span style=\"font-style: italic;\">&quot;Their virtualized desktops were more than a decade old. And we also inherited a lot of old desktop equipment. Our first order of business was to bring them into the modern world, primarily VDI and Windows 7, so that clinicians could have a consistent experience no matter where they accessed patient information.&quot;</span><br /><span style=\"font-style: italic;\">&quot;But there was no way we could do a Big Bang roll out of Windows 7. The disruption would have potentially impacted patient care,&quot; continues Brett Walmsley, Bolton NHS Foundation Trust's CTO. &quot;So, we needed something that would allow users to move between desktops as easily as possible while we gradually went through the migration from XP to Windows 7.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Ivanti – The Only Solution for the Job</span><br />\r\nInitially, The Trust chose Ivanti only for its value in simplifying and streamlining the migration to Windows 7. <span style=\"font-style: italic;\">&quot;Because we'd been working with Ivanti User Workspace Manager to manage user profiles, we didn't have to research the market and do a proof of concept,&quot;</span> explains Dunscombe. <span style=\"font-style: italic;\">&quot;We could prove that it could do the job.&quot;</span><br />Nevertheless, The Trust's IT team soon realized that Ivanti had much more to offer. <span style=\"font-style: italic;\">&quot;It did more than we expected,&quot; observes Walmsley. &quot;In fact, we changed our five- and 10-year plans based on the functionality it could offer in supporting our deployment of the virtual desktop.&quot;</span><br />\r\nThe Trust's new roadmap calls for a fully mobile, virtual desktop where every aspect of the environment will be streamed, with Ivanti binding all the elements together. <span style=\"font-style: italic;\">&quot;We want to have full desktop virtualization using Citrix XenDesktop 7.6 to do the desktop brokering and Microsoft App-V for application delivery,&quot;</span> says Walmsley.<br />\r\n<span style=\"font-weight: bold;\">Adding Value to Microsoft App-V</span><br />\r\nThe Trust uses Microsoft App-V to make applications available to users without installing them directly on users’ PCs. But not all applications virtualize equally well. For example, The Trust's digital dictation application streams data and settings through a virtual desktop to virtual storage.<span style=\"font-style: italic;\"> &quot;We've had trouble with the desktop application,&quot; </span>Walmsley comments,<span style=\"font-style: italic;\"> &quot;never mind putting it in a virtual environment. The way it stores voice and data must be fast and reliable. It can't be missing parts.&quot;</span> With Ivanti, The Trust successfully virtualized the application, while improving logon speed and increasing functionality.<br />\r\nLikewise, Ivanti helped successfully virtualize the mobile pharmacy application. <span style=\"font-style: italic;\">&quot;With Ivanti, you can recognize different virtual desktop sessions and access points,&quot;</span> adds Walmsley. <span style=\"font-style: italic;\">&quot;It recognizes a disconnected session.<br />So when a clinician changes location, Ivanti can safely redirect the session settings, correctly remap printers, and eliminate any potential clinical issues.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Simplifying Patch Management</span><br />\r\nBefore Ivanti, every Microsoft &quot;patch Tuesday&quot; brought days of frustration. Thirty percent of patches would fail on average, often requiring complete machine rebuilds.<br />\r\n<span style=\"font-style: italic;\">&quot;We had two-and-a half to three thousand desktops spread over 40 sites, with different versions of everything,&quot; </span>Walmsley recalls. &quot;Plus a legacy virtualized server farm,&quot; Dunscombe adds. Now that The Trust has moved to highly standardized virtual desktops and applications, patching is fast and problem-free. Users still enjoy a personalized desktop experience, but IT inefficiencies were eliminated and the window of exposure to unpatched security vulnerabilities was greatly reduced.<br />\r\nAlthough one non-persistent desktop is the ideal, Walmsley realizes that there may be exceptions. <span style=\"font-style: italic;\">&quot;The idea is not to have one monolithic desktop, which leads to complexity,&quot;</span> he muses. &quot;<span style=\"font-style: italic;\">But, if something can't be virtualized, it will have to go on the desktop where Ivanti can control access and configuration settings.&quot;</span><br />\r\nRight now, only two or three out of 40 applications fit in that category. <span style=\"font-style: italic;\">&quot;Everything else gets streamed in,&quot; </span>Walmsley says. <span style=\"font-style: italic;\">“Virtualization reduces the impact of the updates. Now they're nearly instantaneous.”</span><br />\r\n<span style=\"font-weight: bold;\">Avoiding the “Nightmare”</span><br />\r\nThe Trust's use of Ivanti went far beyond its Windows 7 migration; Ivanti made that initiative much more manageable and cost effective. <span style=\"font-style: italic;\">&quot;We couldn't have done it without Ivanti. End of story!&quot;</span> emphasizes Walmsley.<br />Notes Rachel Dunscombe, <span style=\"font-style: italic;\">&quot;To do it as a Big Bang would have required at least 30 percent more in terms of staff. Plus, it would have been too risky and too costly with potential impacts on patient safety and clinical staff productivity, which was a non-starter for us.&quot;</span><br />\r\nFrom impairing the mobility and productivity of clinicians to isolating machines between clinics and health centers depending on the stage of the migration, it would have been as Walmsley sums up, &quot;a nightmare.&quot;<br />Across the board, the deployment of Ivanti has been a success. &quot;It’s allowed us to deliver a much more personalized experience to each user, while simplifying policy and application management,&quot; concludes<br />Dunscombe. <span style=\"font-style: italic;\">&quot;Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better, faster support. We love it. And we know there's much more we can do with Ivanti.&quot;</span>","alias":"ivanti-user-workspace-manager-uwm-for-bolton-nhs-foundation-trust","roi":0,"seo":{"title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","keywords":"","description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc","og:title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","og:description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc"},"deal_info":"","user":{"id":8891,"title":"Bolton NHS Foundation Trust","logoURL":"https://old.roi4cio.com/uploads/roi/company/Bolton_NHS.png","alias":"bolton-nhs-foundation-trust","address":"Bolton, United Kingdom","roles":[],"description":" Bolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care at more than 20 health centers and clinics, including the Royal Bolton Hospital. 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The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6202,"logo":false,"scheme":false,"title":"Ivanti User Workspace Manager (UWM)","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-user-workspace-manager-uwm","companyTypes":[],"description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is smooth, risk-free, and simplified for both IT and users alike.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Effortless user migration.</span>Migrate user profiles, settings, and files to Windows 10 with or without hardware refresh—with no disruption to the user and minimal effort for IT.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ease the move to the cloud.</span> Smooth your journey to the cloud by roaming the user experience seamlessly between on-premises and cloud infrastructure using scalable, robust web services.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ensure a great user experience.</span> Eliminate logon scripts, eradicate complex group policy configuration, and deliver just-in-time personalization for lightning logon times. Ensure fast desktop and application response. </li></ul>\r\n<span style=\"font-weight: bold;\"><br />Simplify Digital Workspace Management</span>\r\nIvanti User Workspace Manager enables organizations to reap the benefits of Ivanti solutions such as Environment Manager, File Director, Performance Manager, Application Control, and Insight: \r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Agile Windows migration.</span></span> Achieve future-proof, continuous migration with ease</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Easy file management.</span></span> Eliminate data sprawl and reduce data center costs</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Faster cloud adoption.</span></span> Consistent on-premises, hybrid, or full-cloud desktops</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Better user experience.</span></span> Higher user acceptance of desktop transformation projects</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Greater security and compliance.</span></span> Out-of-the-box protection against unknown threats</li></ul>\r\n<br /><span style=\"font-weight: bold;\">Transform the User Workspace</span>\r\nWith User Workspace Manager, you can deliver responsive, secure desktops that users love, save money on server hardware, reduce IT management, and eliminate security risks.\r\nDetect challenges affecting user experience, quantify what is causing the issues, and benchmark how IT changes can optimize your endpoints.\r\nPatented resource management techniques ensure users are provided with the best desktop performance possible and increase user density in virtual desktop environments — often by as much as 40 percent.\r\nAbstracting users’ personal settings and files from the underlying device and operating system enables effortless migration to new desktops, platforms, or services, providing a consistent and familiar workspace for mobile users.<br />\r\nPowerful application control and privilege management capabilities ensure secure desktop and server environments and ease the burden of satisfying regulatory compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: User Personalization</span><br />\r\nOn-demand personalization eliminates typical problems associated with roaming profiles including slow logon times due to profile bloat, and loss of personal settings and helpdesk calls due to profile corruption.<br />\r\nStream personal settings as required, at application start or stop, to alleviate the burden on the logon process and provide rapid logon times.<br />\r\nRoll back personal settings on a per-application basis to reduce profile-related support calls and eliminate user downtime. Bulk updates on centrally-stored profile data equip IT with new problem-solving capabilities and ease the process of rolling out network changes to user sessions.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Desktop Configuration</span><br />\r\nThe multi-threaded logon engine in User Workspace Manager replaces slow and complex logon scripts and GPO settings with context-aware actions that can be applied simultaneously at logon, rather than one-after-the-other.<br />\r\nDesktop configuration items typically configured to apply at logon can alternatively be set up to occur throughout the user session, on-demand, to reduce the burden on the logon process. This provides even quicker logon times and a much-improved user experience.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: File Sync and Migration</span><br />\r\nThe granular sync mechanism in User Workspace Manager allows users’ files to be synced to on-premises or cloudbased storage from anywhere within their user profile — either in the background, on-demand, or in real-time—to provide effortless migration of users’ files and eliminate the issue of data sprawl where user files are saved across different devices.<br />\r\nWhat’s more, migrating user files from on-premises storage to the cloud also means you reap the benefits of the 1TB of free OneDrive for Business storage per user with every license of Office 365. ","shortDescription":"IVANTI USER WORKSPACE MANAGER: SLASH DIGITAL WORKPLACE COSTS, LIBERATE IT, EMPOWER USERS.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti User Workspace Manager (UWM)","keywords":"","description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is ","og:title":"Ivanti User Workspace Manager (UWM)","og:description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is "},"eventUrl":"","translationId":6203,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-1803-bolton","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1223,"title":"Ivanti Workspace Control for Miami Marlins","description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastructure to enable always-on system availability for the Marlins’ workforce.\r\nAdditionally, the IT group wanted flexible and easy access for their workforce while centralizing and streamlining user workspace management. To maintain productivity through the move, the IT team also wanted to ensure minimal disruption and a good user experience before, during, and after the move to the new ballpark.<br /><br />\r\n<span style=\"font-weight: bold;\">Situation</span>\r\nIT identified VDI as the best solution to meet their goals and selected Citrix XenDesktop to allow the team to move end users’ workspaces quickly and efficiently to the new park. However, as IT added users, apps, and services to the infrastructure, IT began to experience performance issues managing the workspace, which inevitably led to long logon times – seven minutes or longer in some cases.\r\nWhile investigating the cause of those long logons, IT discovered inefficiencies in their implementation. As problems surfaced, IT was forced to build more complex environments for individual users, multiple profiles, and other workarounds that addressed the immediate problems but made end-user personalization difficult to manage and maintain and that prolonged logon times.\r\n<span style=\"font-style: italic;\">“With Ivanti, we are able to centrally manage a single golden image yet personalize the desktop. So, IT is able to manage our enterprise environment more easily, yet users get a more personalized workspace with the right access levels.”<br />David Enriquez, Sr. Director, IT, Miami Marlins L.P.</span><br /><br />\r\n<span style=\"font-weight: bold;\">Solution</span>\r\nThe Marlins’ IT team wanted to upgrade their Citrix environment and ensure fast logons and end-user personalization to improve end users’ experience, reduce service desk tickets, and cut the workload of the members of the IT team responsible for centrally managing user workspace settings. The team turned to Choice Solutions, who introduced them to Ivanti Workspace Control that allows IT to centrally manage and control the user workspace across physical, virtual, and hybrid environments. With the solution, the Marlins’ IT team enhanced user workspace management in their virtual desktops. Plans are underway to extend Workspace Control to physical desktops to unify user workspace management of all staff members, including field staff who need specific access privileges.\r\nWith Ivanti, IT is able to personalize settings and have those settings move as Marlins employees move, regardless of when or where they log in from.\r\nThe Marlins organization transformed its traditional desktop into a centralized and secure user workspace based on user context, providing a personalized experience for each user without scripting, plus centralized user workspace management. Post implementation, logon times dropped from seven minutes to 30 to 35 seconds, and reboots, which could normally take 15 minutes or more, are now down to 35 seconds.\r\nThe positive outcomes made possible by Ivanti did not go unnoticed by Marlins’ senior management. David Enriquez, Miami Marlins Senior Director, said, <span style=\"font-style: italic;\">“With Ivanti, the difference has been night and day. Since implementing, our IT team has received great feedback from our users.”</span>\r\nThe IT group’s future plans include implementation of a BYOD program, made possible by Workspace Control, which will enable IT to better manage a mix of devices while giving end users a great experience.<br /><br />\r\n<span style=\"font-weight: bold;\">Benefits of Ivanti Workspace Control for Miami Marlins:</span>\r\n<ul><li>Improved speed and performance of virtual environments</li></ul>\r\n<ul><li>Better management and scalable personalization of virtual images and user settings</li></ul>\r\n<ul><li>Increased overall quality of IT service delivered to the business</li></ul>\r\n<ul><li>Reduced logon time by over 30%</li></ul>\r\n<ul><li>Allowed IT to be in a position to support BYOD and other strategic initiatives</li></ul>\r\n<span style=\"font-style: italic;\">“Ivanti gives us the ability to be more dynamic. We can improve how we support our users. Printer mapping, changing signatures, and overall administration is so much easier. No one needs to log off for needed changes to be put in place.”<br />Alexis Farres, Network Services Manager, Miami Marlins, L.P</span>","alias":"ivanti-workspace-control-for-miami-marlins","roi":0,"seo":{"title":"Ivanti Workspace Control for Miami Marlins","keywords":"","description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastru","og:title":"Ivanti Workspace Control for Miami Marlins","og:description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastru"},"deal_info":"","user":{"id":8892,"title":"Miami Marlins","logoURL":"https://old.roi4cio.com/uploads/roi/company/Miami_Marlins.png","alias":"miami-marlins","address":"Майами, Флорида, США","roles":[],"description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB franchises to have never won a division title (the other being the Colorado Rockies), the Marlins have won two World Series championships as a wild card team.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.mlb.com/marlins","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Miami Marlins","keywords":"","description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:title":"Miami Marlins","og:description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:image":"https://old.roi4cio.com/uploads/roi/company/Miami_Marlins.png"},"eventUrl":""},"supplier":{"id":8896,"title":"Choice Solutions","logoURL":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png","alias":"choice-solutions","address":"Overland Park, KS","roles":[],"description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возможности, но и помогает им предоставлять возможности.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.choicesolutions.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Choice Solutions","keywords":"","description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возмо","og:title":"Choice Solutions","og:description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возмо","og:image":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6185,"logo":false,"scheme":false,"title":"Ivanti Environment Manager","vendorVerified":1,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"ivanti-environment-manager","companyTypes":[],"description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck logon speeds and a personalized user experience, delivered by IT with calm and tranquility.\r\n<span style=\"font-weight: bold; \">Outstanding User Experience</span>\r\n<span style=\"font-weight: bold; \"><span style=\"font-style: italic; \">Ensure a Consistent User Workspace</span></span>\r\nReward users with a familiar workspace regardless of how their desktop is composed and delivered yet ensure conditional settings can be applied—dependent on the user’s context—to meet security and compliance mandates.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Seamless Migration to Windows 10 </span></span><br />Remove the IT complexity and user upheaval typically associated with Windows 10 migration and enable fluid movement of user settings between physical, virtual, and cloud desktops.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Release the Full Power of Office 365 </span></span>\r\nDeliver the ultimate Office 365 experience by roaming offline caches in non-persistent VDI and RD Session Host environments.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Boost Productivity</span></span>\r\nAccelerate logon times and increase productivity while liberating IT from the shackles of slow and complex desktop configuration tools, such as logon scripts or Group Policy.\r\n\r\n<span style=\"font-weight: bold; \">User Personalization</span>\r\n<ul><li>Automate the management of application and OS content, in real time, to remove the complexity associated with managing user profile settings.</li></ul>\r\n<ul><li>Stream personal settings, on-demand, to ensure rapid logon times.</li></ul>\r\n<ul><li>Easily rollback personal settings in the event of profile inconsistencies or corruption.</li></ul>\r\n<ul><li>Self-service tools empower users to be self-sufficient and help reduce the burden on the IT support desk.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Policy Configuration</span>\r\n<ul><li>Apply desktop configuration actions simultaneously to speed up logon times.</li></ul>\r\n<ul><li>Ease the strain on the logon process by setting desktop-configuration actions to apply on-demand, only when needed.</li></ul>\r\n<ul><li>Complement built-in desktop configuration actions and conditions by creating custom items to cater to more complex, bespoke environments.</li></ul>\r\n<ul><li>Simplify desktop configuration for IT Teams by removing the complexity of managing and maintaining logon scripts or GPO inheritance rules.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Contextual Policy Engine</span><br />\r\nProvide users with a tailored desktop dependent on how they log on, where they log on from, and on which device.<br />\r\nContext-aware conditions enable IT teams to configure custom desktop environments easily to accommodate security, compliance, and ease of use.<br />\r\nA set of rules can be combined easily to deliver Boolean logic without any complexity, enabling IT to satisfy any custom requirements.<br />\r\nDesktop configuration actions can be set to run simultaneously, to speed up processing, or consecutively, to provide different levels of dependency. This provides a simple-to-use alternative to logon scripts and GPOs, removing complexity for IT teams and improving the user experience. Where you have existing GPO settings, these can be easily imported and applied to desktops, significantly reducing your administration overhead and setup time.<br />\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Effortless User Migration</span><br />\r\nSimplify migration projects with Environment Manager’s unique User Personalization capabilities.<br />\r\nAutomatically capture and roam users’ personal settings easily across distinct operating systems and between physical, virtual, and cloud-based desktops.<br />Built-in templates provide out-of-the-box configuration settings for a host of common applications.\r\nSelf-service tools let users roll back their personal settings on a per-application or operating systemcomponent basis in the event of profile corruption or inconsistencies, to help reduce IT support calls.<br />\r\nPersonalization Analysis Tools ease management of user settings and a web-based Personalization Operations Console empowers IT to perform multi-user operations such as deleting, creating, or editing profile setting backups.<br /><br /><span style=\"font-weight: bold;\">Major Benefits</span>\r\n<ul><li>Deliver a superior user experience</li></ul>\r\n<ul><li>Reduce the IT complexity of desktop configuration</li></ul>\r\n<ul><li>Ease Windows 10 migrations</li></ul>\r\n<ul><li>Enable faster adoption of cloud services</li></ul>\r\n<ul><li>Provide an optimized Office 365 experience in nonpersistent desktop environments</li></ul>\r\n<ul><li>Proven enterprise scalability</li></ul>\r\n<ul><li>Built-in DR and failover for business continuity</li></ul>","shortDescription":"Ivanti Environment Manager позволяет создавать рабочее пространство пользователя исходя из контекстной политики и без потери данных.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Environment Manager","keywords":"","description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log","og:title":"Ivanti Environment Manager","og:description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log"},"eventUrl":"","translationId":6186,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6204,"logo":false,"scheme":false,"title":"Ivanti Workspace Control","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-workspace-control","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers need? What printers should they have access to? What resources should be blocked if they’re on an unsecure public network? IT teams typically handle these issues manually, often relying on scripts that must be managed and maintained, overloading the team and preventing them from working on more strategic projects. The results are often:\r\n<ul><li>Delays in providing workers access to the digital resources they need</li></ul>\r\n<ul><li>Inadequate definition and enforcement of access policies—especially restriction of privileges when users work from non-secure devices or locations</li></ul>\r\n<ul><li>Valuable IT staff time consumed by routine administration</li></ul>\r\nThese problems impact the business in the form of lost productivity, security risks, poor compliance, user frustration, high IT expenses, and compromised user productivity.\r\nIvanti® Workspace Control, powered by RES, allows IT to centrally manage and control the user workspace across physical, virtual, and hybrid environments. Workspace Control drives user productivity by providing workers with a familiar and seamless experience that adjusts to changes in their work context.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Easy Workspace Personalization</span>\r\nWorkspace Control lets IT create a highly personalized user workspace for workers based on what they need to do their jobs—and what they can access based on IT and corporate policy.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Context Awareness</span>\r\nAllows IT to apply the appropriate policies to each user’s desktop session, whether that session is delivered via VDI, app virtualization, or conventional thick-client architecture.<br />Context rules detect aspects of the user’s current state related to access policies (like location, network connection type, device type, time of day, etc.) and controls access accordingly.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Web-based Management</span>\r\nWorkspace Control provides IT with an easy-to-use, webbased interface for managing user and application security settings and allowing the IT helpdesk to troubleshoot the desktop configuration.\r\n\r\n<span style=\"font-weight: bold;\">Key Feature: File Certificate-based Application Whitelisting</span>\r\nFile certificates allow IT to create rules to whitelist applications from a specific vendor or product name using the certificates of signed executables—providing the same level of security as file hashes, but with fewer rules and a lot less maintenance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Application Whitelist Monitor</span>\r\nSimplifies security whitelisting across a large, dynamic application set by automating the generation and maintenance of hashes and file certificates.<br /><br />\r\n<span style=\"font-weight: bold;\">Transform Digital Workspaces</span>\r\nIvanti Workspace Control is an ideal complement to VDI, mobility, and other digital workplace transformation strategies, since it provides an automated, policy-based way of mapping individual users to their digital workspaces across devices and delivery platforms. Users can roam seamlessly across hybrid environments for full productivity.\r\nAnd, because Workspace Control decouples the desktop experience from underlying infrastructure, IT upgrade projects are easier to execute and less disruptive to users.<br /><br />\r\n<span style=\"font-weight: bold;\">Deliver a Consistent User Experience</span>\r\nWorkspace Control helps IT provide a consistent user experience across desktops, laptops, tablets, and smartphones—while still applying the appropriate resource limitations as workers move from office to home to the road.<br /><br />\r\n<span style=\"font-weight: bold;\">Regulatory and Corporate Compliance</span>\r\nWhether it’s meeting software licensing agreements or adhering to regulatory restrictions, Workspace Control allows IT to set, enforce, and report on granular policy rules at the user level. IT gains control over user behavior while still providing the necessary access to resources to keep users productive, plus the ability to document and demonstrate compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Citrix XenApp and XenDesktop Support </span>\r\nWorkspace Control is compatible with Citrix XenApp/XenDesktop 7.15 LTSR.<br /><br />\r\n<span style=\"font-weight: bold;\">Updated macOS and Linux Support</span>\r\nThe macOS and Linux agents have been updated to support the latest releases of macOS, CentOS, and Red Hat Enterprise Linux.<br />Ivanti Workspace Control reduces the complexity of managing the user workspace to deliver:\r\n<ul><li>A more productive and engaged workforce</li></ul>\r\n<ul><li>Improved corporate and regulatory compliance</li></ul>\r\n<ul><li>Lower cost of IT operations</li></ul>\r\n<ul><li>Better allocation of IT staff and skills</li></ul>\r\n<ul><li>Greater organizational agility</li></ul>\r\n<ul><li>Simplified infrastructure upgrades</li></ul>","shortDescription":"IVANTI WORKSPACE CONTROL: WORKSPACE MANAGEMENT FOR CONTEXT AWARE DIGITAL WORKSPACES ACROSS PHYSICAL, VIRTUAL AND CLOUD ENVIRONMENTS","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Workspace Control","keywords":"","description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne","og:title":"Ivanti Workspace Control","og:description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne"},"eventUrl":"","translationId":6205,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":348,"title":"No centralized control over IT systems"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-2067-florida-marlins","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1207,"title":"MobileIron UEM for FlixMobility","description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. The company, which has numerous local partners throughout Europe, started its operations in the United States in 2018.\r\nFrom the beginning, FlixMobility has regarded mobility as a phenomenon that is not limited to road and rail transportation, but also encompasses the digital transformation of work. In 2013, FlixMobility launched its own mobile app enabling customers to book tickets, view timetables, and even find out what the next stop is.\r\nIt has since further expanded its mobile-first strategy, which benefits both passengers and 7,000 bus drivers, as well as a large number of customer service attendants at the bus and train stations. By the end of 2018, FlixMobility was using more than 2,500 Android mobile devices that support the modern enterprise. The long-distance transport innovator has been using MobileIron’s unified endpoint management platform since the end of 2017, which serves as the foundation of modern mobile work in the transportation sector.\r\n<span style=\"font-weight: bold;\">Mobile information for drivers, check-in staff, and customers</span>\r\nBus drivers and station attendants use mobile devices in Android Kiosk mode, mainly for check-in and to communicate with management. The centralized mobile functions operate on two FlixBus apps, one for customers and the other for drivers and terminal employees.\r\n<span style=\"font-weight: bold;\">The driver app has the following functions:</span>\r\n<ul><li>Checking in customers</li></ul>\r\n<ul><li>Viewing passenger lists</li></ul>\r\n<ul><li>Viewing timetables</li></ul>\r\n<ul><li>Booking tickets (on site by driver)</li></ul>\r\n<ul><li>Checking in additional bags (on site by driver)</li></ul>\r\n<ul><li>Checking in bicycles (on site by driver)</li></ul>\r\n<ul><li>Recording any lost property</li></ul>\r\n<span style=\"font-weight: bold;\">The FlixBus passenger app offers the following services:</span>\r\n<ul><li>Booking tickets</li></ul>\r\n<ul><li>Checking in extra bags</li></ul>\r\n<ul><li>Checking in bicycles</li></ul>\r\n<ul><li>Storing booked tickets</li></ul>\r\n<ul><li>Providing stop information</li></ul>\r\n<ul><li>Monitoring routes in real time</li></ul>\r\nMonitoring routes in real time is currently being piloted on various European routes. In addition, the FlixBus driver app now allows the driver to connect the mobile device to a bus’s linkbox, so that the bus and the drive route are connected automatically in the system. This makes a number of operational control processes considerably easier.\r\n<span style=\"font-weight: bold;\">Manual configuration was expensive and time-consuming</span>\r\nIn recent years, FlixMobility has started new partnerships with large numbers of transit companies and individual drivers. Its network and mobile IT architectures had expanded rapidly, and it was no longer feasible to register drivers’ phones manually, which was expensive, time-consuming, and error-prone.\r\n<span style=\"font-weight: bold;\">MobileIron significantly reduces administrative costs</span>\r\nFlixMobility needed a pre-configured management solution for mobile devices used by drivers and station staff. With MobileIron in place, the company can now automatically download user profiles to smartphones. The profiles vary somewhat from one region to another, but, generally, the FlixBus app and the FlixBus driver app are accessible in kiosk mode, along with apps for business calls and real-time communication.\r\n<span style=\"font-style: italic;\">“MobileIron’s solution enabled us to tailor access management, security settings, and other administrative processes on mobile devices to the employees’ profiles, and it was almost entirely automated” says, Stefan Tontsch, Vice President of Operations at FlixMobility Experience. “It’s easy to load the profiles with settings on all devices before sending them to drivers or station staff. Pre-configuring the devices has significantly reduced our error rates and the number of helpdesk calls.”</span>\r\nHow the company reduces helpdesk calls:\r\n\r\n<ul><li>Using standard profiles on mobile devices, which increases their stability</li></ul>\r\n<ul><li>Using MobileIron’s remote diagnostic capabilities to resolve problems more quickly and less costly</li></ul>\r\nThe user interface is simpler, which means that users make fewer mistakes, lowering maintenance costs. With centralized management, employees no longer need to update their devices individually, saving time.","alias":"mobileiron-uem-for-flixmobility","roi":0,"seo":{"title":"MobileIron UEM for FlixMobility","keywords":"","description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. The company, which has numerous local partners thro","og:title":"MobileIron UEM for FlixMobility","og:description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. The company, which has numerous local partners thro"},"deal_info":"","user":{"id":8870,"title":"FlixMobility GmbH (FlixBus)","logoURL":"https://old.roi4cio.com/uploads/roi/company/FlixBus.jpg","alias":"flixmobility-gmbh-flixbus","address":"Berlin, Germany","roles":[],"description":" FlixBus is a German brand that offers intercity bus service in Europe and the United States. It is owned by FlixMobility GmbH, which also operates FlixTrain and FlixCar.\r\nFlixBus does not own any buses and does not employ drivers; its services run in co-operation with regional bus companies. Local partners are responsible for the day-to-day running of routes, while Flixbus is responsible for permits, network planning, marketing, pricing, quality management and customer service and retains 25-30% of the ticket price, remitting the remainder to its operating partners. This business model is highly scalable and has enabled the company to grow quickly. As of 2018, the company has a 90% market share of bus travel in Germany.<br />\r\nFlixBus emphasizes the sustainability of its buses, lower prices, and free Wi-Fi on board. Customers can choose to offset their carbon footprint when buying a ticket online. The offset costs between 1-3% of the ticket price and goes to internationally certified climate projects.<br />\r\nSource: https://en.wikipedia.org/wiki/Flixbus","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.flixbus.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"FlixMobility GmbH (FlixBus)","keywords":"","description":" FlixBus is a German brand that offers intercity bus service in Europe and the United States. 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It is owned by FlixMobility GmbH, which also operates FlixTrain and FlixCar.\r\nFlixBus does not own any buses and does not employ drivers; its services run in co-opera","og:image":"https://old.roi4cio.com/uploads/roi/company/FlixBus.jpg"},"eventUrl":""},"supplier":{"id":8760,"title":"Hidden supplier","logoURL":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg","alias":"skrytyi-postavshchik","address":"","roles":[],"description":" Supplier Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":76,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden supplier","keywords":"","description":" Supplier Information is confidential ","og:title":"Hidden supplier","og:description":" Supplier Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg"},"eventUrl":""},"vendors":[{"id":2810,"title":"MobileIron","logoURL":"https://old.roi4cio.com/uploads/roi/company/MobileIron.png","alias":"mobileiron","address":"","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of MobileIron is a specialized software platform for managing the security of mobile devices in enterprises. The solution protects inactive data on mobile devices, in applications and in cloud storage, and also ensures the integrity of information as it moves between corporate networks, devices and data warehouses. MobileIron solutions help today's enterprises protect and manage information while maintaining the privacy and trust of end users.<br /><br />MobileIron offers a mobile-first approach to security based on the Zero Trust principle. This means that the platform checks all users, devices, applications, networks and other objects for security threats. MobileIron solutions are used by thousands of organizations around the world to transform their business models using mobile IT. The MobileIron solution protects mobile apps, email, contact lists, calendars and other information assets on both iOS and Android devices. </span>","companyTypes":[],"products":{},"vendoredProductsCount":4,"suppliedProductsCount":4,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":1,"b4r":0,"categories":{},"companyUrl":"https://www.mobileiron.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"MobileIron","keywords":"MobileIron, mobile, Management, that, secure, devices, Mobile, security","description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of Mobi","og:title":"MobileIron","og:description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of Mobi","og:image":"https://old.roi4cio.com/uploads/roi/company/MobileIron.png"},"eventUrl":""}],"products":[{"id":3681,"logo":false,"scheme":false,"title":"MobileIron Unified Endpoint Management (UEM)","vendorVerified":1,"rating":"2.50","implementationsCount":3,"suppliersCount":0,"alias":"mobileiron-unified-endpoint-management-uem","companyTypes":[],"description":"MobileIron Unified Endpoint Management (UEM) provides the foundation for the industry’s first mobile-centric, zero trust enterprise security framework. MobileIron UEM puts mobile security at the center of your enterprise and allows you to build upon it with enabling technologies such as zero sign-on (ZSO) user and device authentication, multi-factor authentication (MFA), and mobile threat detection (MTD).<br /><br /><span style=\"font-weight: bold;\">Secure workspace</span>\r\nEnable seamless and secure access to business apps and data on every endpoint in your organization. Segregate business apps and data from personal apps and data on mobile devices. Secure mobile productivity apps including email, contacts, calendar, and tasks across multi-OS devices.<br /><br /><span style=\"font-weight: bold;\">Endpoint management</span>\r\nMobileIron Unified Endpoint Management (UEM) improves data security by taking more information signals into account before granting access to business resources. It validates the device, establishes user context, checks app authorization, verifies the network, and detects and mitigates threats before allowing access to critical resources.<br /><br /><span style=\"font-weight: bold;\">Analytics</span>\r\nUse forensics about your mobile infrastructure to proactively resolve performance issues before they impact the security of your data or end-user productivity.","shortDescription":"MobileIron Unified Endpoint Management (UEM) as the Foundation for Secure Enterprise Mobility","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"MobileIron Unified Endpoint Management (UEM)","keywords":"","description":"MobileIron Unified Endpoint Management (UEM) provides the foundation for the industry’s first mobile-centric, zero trust enterprise security framework. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":281,"title":"No IT security guidelines"},{"id":340,"title":"Low quality of customer service"},{"id":375,"title":"No support for mobile and remote users"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":397,"title":"Insufficient risk management"},{"id":400,"title":"High costs"}]}},"categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. 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Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. 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Although O2 enabled care workers and business employees to use mobile devices for planning and time collection, the company lacked a way to enroll, configure, and manage the devices. Devices had to be delivered to IT and then IT admins had to manually configure and update devices and distribute to all employees, which was a time-consuming and inefficient process. In addition, care workers relied on a mobile app with basic functionality that required them to physically visit local offices in order to update or troubleshoot the app, which took valuable time away from serving clients.<br />\r\nTo streamline device configuration and mobile productivity for task workers, O2 chose MobileIron for its industry-leading unified endpoint management (UEM) platform. With MobileIron and zero-touch enrollment (ZTE), O2 has been able to accelerate device configuration and deployment because admins can now provision devices over the air with no manual intervention or user action required. In addition, MobileIron enables IT admins to administer and update new versions of secure mobile apps through the MobileIron enterprise app store. This allows all 14,000 care workers to quickly open the apps they need to access job information and update case files. Mobile knowledge workers can also use secure devices and apps to collaborate faster and more seamlessly wherever they work.<br /><br /><span style=\"font-weight: bold;\">MobileIron Cloud accelerates mobile device management</span><br />\r\nO2 wanted an easier way to configure 14,000 Android devices for home care workers, and office workers. The goal was to simplify device provisioning and app distribution from a comprehensive UEM platform that could scale with the growth of the company.<br />\r\n<span style=\"font-style: italic;\">“When I joined the company, my goal was to help make our device provisioning process as fast and efficient as possible because the supply lead time was too long and our IT admins were spending too much time configuring, managing, and delivering devices,” said Chadi Mraghni, CIO of O2 care services. “I knew we needed a UEM provider that could scale to support a large Android deployment, which is why we chose MobileIron Cloud. Plus, using cloud-based UEM we don’t have to maintain or upgrade on-premises hardware to scale with our business needs.”</span><br />\r\nO2 uses MobileIron Cloud to set up thousands of company-owned Android devices configured with Android Enterprise. Zero-touch enrollment through Android and MobileIron allows mobile workers to start using their devices right away, without any tedious setup required.<br />\r\n<span style=\"font-style: italic;\">“By provisioning devices through MobileIron Cloud, we’ve been able to reduce the number of admins needed to manage devices, which allows IT staff to spend more of their time on other strategic tasks. We’ve also reduced setup time in local offices by 10-15 minutes per device, which is a tremendous time and costs savings when you multiply that by thousands of devices,” said Chadi Mraghni.</span><br /><br /><span style=\"font-weight: bold;\">Secure mobile apps help care workers focus on clients, not technology</span><br />\r\nWith MobileIron, O2 has been able to deploy, configure, and secure corporate apps on devices through Managed Google Play. For example, each care worker’s device is configured with “O2 and Me,” a company app that supports multiple functions. The app gives care workers the client address, instructions on how to access the client’s home, and details about the job request. Additionally, timekeeping is fast and efficient because the worker can simply scan the client’s QR code they receive when signing up with O2, which instantly starts tracking the care worker’s time in the home from start to finish. Capturing the data on the app gives the back office access in order to simplify the invoices and payroll process. Care workers can also use O2 and Me to view several weeks of jobs in advance so they can plan accordingly. Updates are added in real time, so the worker can find out about schedule changes or cancellations ahead of time.<br /><br /><span style=\"font-weight: bold;\">Simplified security and compliance</span><br />\r\nIn addition to improving device management and productivity, O2 has greatly simplified the security of its devices everywhere. For example, when two employee devices were stolen and sold to a pawn shop, unauthorized users couldn’t access corporate apps or client information because the devices had been reported as stolen and remotely locked down by IT.<br />\r\nBecause of MobileIron’s built-in device and app security features, O2 is able to meet compliance requirements for regulations such as General Data Protection Regulation (GDPR) that set certain requirements for protecting personal data on mobile devices.<br /><br /><span style=\"font-weight: bold;\">Looking ahead: Expanding secure mobile apps to clients</span><br />\r\nIn the future, O2 is looking to develop a client-facing application that can be securely deployed and managed through MobileIron.<br />\r\n<span style=\"font-style: italic;\">“Our goal is to fully leverage all of the capabilities available to us through the MobileIron platform,” said Mraghni. “With MobileIron, we’ve achieved tremendous gains in efficiency and productivity across our IT and care worker teams, and we look forward to extending that mobile experience to our clients.”</span>","alias":"mobileiron-uem-for-o2-care-services","roi":0,"seo":{"title":"MobileIron UEM for O2 Care Services","keywords":"","description":"Since 1996, O2 care services has been a leader in providing quality household cleaning, childcare, assistance for the elderly and disabled, gardening and other home services. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":393,"title":"Complex and non-transparent business processes"}]}},"categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.mobileiron.com/en/case-studies/O2-careservices","title":"Web-site of vendor"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}