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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. 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Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. 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The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.asteros.ru/projects/520/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":92,"title":"BMC Remedy IT Service Management for Telecommunications Operator","description":"Description is not ready yet","alias":"bmc-remedy-it-service-management-for-telecommunications-operator","roi":0,"seo":{"title":"BMC Remedy IT Service Management for Telecommunications Operator","keywords":"","description":"Description is not ready yet","og:title":"BMC Remedy IT Service Management for Telecommunications Operator","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":2892,"title":"Ukrtelecom","logoURL":"https://old.roi4cio.com/uploads/roi/company/Ukrtelekom.jpg","alias":"ukrtelekom","address":"","roles":[],"description":"Ukrtelecom Joint Stock Company is one of the largest companies in Ukraine which provides a full range of telecommunication services in all regions of the country.\r\nThe company holds particularly strong position in the Internet and fixed telephony market. Ukrtelecom JSC is the leader of the fixed high-speed Internet access market and is dominant in the fixed telephony market.\r\nUkrtelecom JSC created the highest-capacity national data trunk network in Ukraine on the basis of modern DWDM technology which allows providing its customers with modern telecommunication services in almost all residential areas of Ukraine.\r\nUkrtelecom provides all kinds of advanced telecommunication services throughout Ukraine, namely:\r\n<ul><li>international, long-distance and local telephony;</li><li>data transfer and VPN construction services;</li><li>Internet services, including Ukrtelecom Internet service, high-speed Internet access for the fixed telephony subscribers;</li><li>permanent IP-connection via dedicated line;</li><li>hardware and virtual hosting;</li><li>rent of non-switched dedicated telecom channels;</li><li>ISDN;</li><li>video-conference communication;</li><li>wire communication;</li><li>telegraphy;</li><li>UMTS/WCDMA mobile services (TriMob operator).</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":4,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://ukrtelecom.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ukrtelecom","keywords":"Ukrtelecom, services, Internet, Ukraine, telephony, fixed, telecommunication, market","description":"Ukrtelecom Joint Stock Company is one of the largest companies in Ukraine which provides a full range of telecommunication services in all regions of the country.\r\nThe company holds particularly strong position in the Internet and fixed telephony market. 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The ISO 9001:2008 international certificate in the field of system integration and professional services for communication operators is the best evidence.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":151,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":0,"vendorPartnersCount":5,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://priocom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"PrioCom","keywords":"PrioCom, solutions, services, operators, network, system, corporate, quality","description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:title":"PrioCom","og:description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:image":"https://old.roi4cio.com/uploads/roi/company/PrioCom.png"},"eventUrl":""},"vendors":[{"id":2775,"title":"BMC Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/bmc_software.png","alias":"bmc-software","address":"","roles":[],"description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The company identifies its strategy as &quot;digital enterprise management&quot;, and focuses on platforms including mainframe computers, mobile devices, and cloud computing. BMC previously offered primarily on-premises services, but as of 2016 has transitioned to a primarily Software-as-a-Service model.\r\n\r\nIn 2013, BMC transitioned from a public to a private company. Investors included Bain Capital, Golden Gate Capital, Insight Venture Partners, GIC Private Limited's GIC Special Investments Pte Ltd and Elliott Management Corporation. In recent years as of 2016, it has recorded about $2 billion in annual revenue.\r\n\r\nSource: https://en.wikipedia.org/wiki/BMC_Software","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.bmc.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"BMC Software","keywords":"management, company, computing, cloud, Capital, transitioned, including, 2016","description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://priocom.com/ru/about/press/news/news2013/Ukrtelecom-ITSM","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":987,"title":"CA Service Desk Manager for Ukrainian bank","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","alias":"ca-service-desk-manager-for-ukrainian-bank","roi":0,"seo":{"title":"CA Service Desk Manager for Ukrainian bank","keywords":"","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","og:title":"CA Service Desk Manager for Ukrainian bank","og:description":"<span style=\"font-style: italic; \">Description is not ready yet</span>"},"deal_info":"","user":{"id":7297,"title":"Delta Bank","logoURL":"https://old.roi4cio.com/uploads/roi/company/Delta_bank.jpg","alias":"delta-bank","address":"","roles":[],"description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since 2011, it was included in the category of the largest according to the NBU classification. It was founded in 2006. It grew due to successful activities in the field of retail consumer lending in the late 2000s. Then he also focused on buying up distressed assets of others. Served about 4 million customers. Since 2013, in terms of the size of the deposit portfolio, the population occupied the 3rd place (up to 7% of the market).<br />Source: https://ru.wikipedia.org/wiki/%D0%94%D0%B5%D0%BB%D1%8C%D1%82%D0%B0_%D0%91%D0%B0%D0%BD%D0%BA_(%D0%A3%D0%BA%D1%80%D0%B0%D0%B8%D0%BD%D0%B0)","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":3,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://deltabank.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Delta Bank","keywords":"","description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since","og:title":"Delta Bank","og:description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since","og:image":"https://old.roi4cio.com/uploads/roi/company/Delta_bank.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":2781,"title":"Broadcom (CA Technologies)","logoURL":"https://old.roi4cio.com/uploads/roi/company/broadcom.jpg","alias":"broadcom-ca-technologies","address":"","roles":[],"description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. The company creates systems software (and previously applications software) that runs in mainframe, distributed computing, virtual machine and cloud computing environments.\r\n\r\nThe company had been a provider of anti-virus and Internet security commercial software programs for personal computers during its venture into the business-to-consumer (&quot;B2C&quot;) market, today it is primarily known for its business-to-business (&quot;B2B&quot;) mainframe and distributed (client/server, etc.) information technology (&quot;IT&quot;) infrastructure applications since the spin off of their security products into Total Defense. CA Technologies states that its computer software products are used by &quot;a majority of the Fortune Global 500 companies, government organizations, educational institutions, and thousands of other companies in diverse industries worldwide.&quot; CA Technologies is also part of the Clinton Global Initiative.\r\n\r\nSource: https://en.wikipedia.org/wiki/CA_Technologies","companyTypes":[],"products":{},"vendoredProductsCount":5,"suppliedProductsCount":5,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.broadcom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Broadcom (CA Technologies)","keywords":"software, Technologies, Global, company, into, applications, that, security","description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. T","og:title":"Broadcom (CA Technologies)","og:description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. T","og:image":"https://old.roi4cio.com/uploads/roi/company/broadcom.jpg"},"eventUrl":""}],"products":[{"id":224,"logo":false,"scheme":false,"title":"CA Service Management","vendorVerified":0,"rating":"1.00","implementationsCount":1,"suppliersCount":0,"alias":"ca-service-management","companyTypes":[],"description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.&nbsp;\r\nThe CA Service Management solutions portfolio delivers ITSM capabilities that support ITIL initiatives, with 15 processes being PinkVERIFY-certified. Key products, such as CA Service Desk Manager and CA IT Asset Manager, are supported by a common configuration management database (CMDB), workflow, service catalog, mobility, and reporting engine, and a shared security model. Other related products include CA Business Service Insight and Xtraction for CA Service Management.","shortDescription":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CA Service Management","keywords":"Service, Management, Manager, capabilities, Desk, Asset, Business, Xtraction","description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract","og:title":"CA Service Management","og:description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract"},"eventUrl":"","translationId":225,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":252,"title":"Increase Customer Base"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":180,"title":"Inability to forecast execution timelines"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":375,"title":"No support for mobile and remote users"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":395,"title":"Decentralization of management"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"","title":"Media"}},"comments":[],"referencesCount":0},{"id":884,"title":"CISCO CMX for OKKO filling station network","description":"Description is not ready yet","alias":"cisco-cmx-for-okko-filling-station-network","roi":0,"seo":{"title":"CISCO CMX for OKKO filling station network","keywords":"","description":"Description is not ready yet","og:title":"CISCO CMX for OKKO filling station network","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. 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Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. 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The company promotes the formation of IT literacy for the development of the Ukrainian economy.<br />Advantages\r\n<ul><li>Years of experience in the Ukrainian market</li></ul>\r\n<ul><li>Full range of IT services - from the sale of equipment to the audit services, engineering, consulting and support</li></ul>\r\n<ul><li>More than 60 certified engineers</li></ul>\r\n<ul><li>Focusing on business customers' needs</li></ul>\r\n<ul><li>Cooperation with world manufacturers of hardware and software</li></ul>\r\n<ul><li>High quality equipment certified delivery, warranty, service support and maintenance</li></ul>\r\n<ul><li>An extensive branch network: the representation of all regions of Ukraine</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":211,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":10,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-integrator.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT INTEGRATOR","keywords":"company, customers, focusing, services, wide, Ukrainian, range, segment","description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. 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As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner\r\nCisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":262,"title":"Support Customers"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":388,"title":"Failure to attract new customers"},{"id":389,"title":"Customer attrition"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/postroenie-umnoy-besprovodnoy-infrastruktury-v-seti-okko","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":902,"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","description":"Description is not ready yet","alias":"cisco-nexus-9000-cisco-ise-for-the-ministry-of-finance-of-ukraine","roi":0,"seo":{"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","keywords":"","description":"Description is not ready yet","og:title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":498,"title":"Ministry of Finance of Ukraine","logoURL":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png","alias":"ministerstvo-finansov-ukrainy","address":"","roles":[],"description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring that the state has enough resources to perform its functions and that financial policies promote economic growth.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.minfin.gov.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ministry of Finance of Ukraine","keywords":"Украины, Министерство, финансов, которого, исполнительной, власти, деятельность, направленной","description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring ","og:title":"Ministry of Finance of Ukraine","og:description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring ","og:image":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT partner for more than 400 Ukrainian companies.\r\n\r\nSI BIS has a high competence in the promotion of integrated IBM solutions, Cisco and the Microsoft, is a recognized leader in the provision of services and technical support, implementing complex consulting projects and provides a wide range of services to optimize the information and business processes for organizations.\r\n\r\nUsing industry experience and global best practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, the company SI BIS helps customers to simplify and rationalize the management of their business.","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":203,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":42,"vendorImplementationsCount":16,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://sibis.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"SI BIS","keywords":"solutions, business, technical, services, support, than, more, company","description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:title":"SI BIS","og:description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:image":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png"},"eventUrl":""},"vendors":[{"id":170,"title":"Cisco","logoURL":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png","alias":"cisco","address":"","roles":[],"description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":716,"logo":false,"scheme":false,"title":"Cisco Nexus 9000 Series Switches","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"cisco-nexus-9000-series-switches","companyTypes":[],"description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber channel provides convergence.\r\nProgrammability for DevOps\r\nThe industry’s highly programmable switch with open APIs is ideal for DevOps environments. Nexus 9000 open programmability supports built-in DevOps automation tools such as Puppet, Chef, and Ansible.\r\nAutomation\r\nCisco ACI makes the application the focal point of infrastructure. It enables an agile, open, and secure architecture. You can reduce TCO, automate IT tasks, and accelerate data center application deployments.\r\nArchitectural flexibility\r\nGet energy-efficient deployment of 3-tier or leaf-spine architecture. Get flexible port configuration of 1/10/25/40/50/100 GE with storage networking support. This provides a foundation for ACI, our industry-leading automation solution.\r\nScalability\r\nGain up to 172.8 Tbps of nonblocking performance with less than 5-microsecond latency. The switches offer wire-speed gateway, bridging, routing, and our Border Gateway Protocol control plane for VXLAN. Segment routing eases virtualization.\r\nReal-time visibility and telemetry\r\nBuilt-in sensors support Cisco Tetration Analytics for rich traffic flow telemetry and line-rate data collection. Real-time buffer use per port and per queue helps keep track of application traffic patterns.\r\n","shortDescription":"Build a next-generation automated data center. Our Nexus 9000 Series delivers proven high performance and density, low latency, and exceptional power efficiency in a range of form factors. The switches operate in Cisco NX-OS Software or Application Centric Infrastructure (ACI) modes with ground-breaking Cloud Scale ASIC technology. They are ideal for traditional or fully automated data center deployments.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Nexus 9000 Series Switches","keywords":"with, application, open, DevOps, Cisco, telemetry, automation, traffic","description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann","og:title":"Cisco Nexus 9000 Series Switches","og:description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann"},"eventUrl":"","translationId":717,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":461,"logo":false,"scheme":false,"title":"CISCO ISE (Identity Services Engine)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"cisco-ise-identity-services-engine","companyTypes":[],"description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delivered with streamlined, centralized management that lets you scale securely in today's market.</p>\r\n<p>Username is a key element in determining access to a network. Username can also help you alert you users to potentially suspicious activity with their devices. It answers the all-important question of who is connected to your network.</p>\r\n<p>The Cisco Identity Services Engine (ISE) Passive Identity Connector centralizes, consolidates, and distributes identity information, including IP addresses, MAC addresses, and usernames. At the same time it offloads work from key infrastructure such as Microsoft Active Directory.</p>\r\n<p>Many servers on the network are active participants in user authentication. They take user credentials and either verify them or look them up in a dedicated repository such as Active Directory. Rather than being actively involved in user authentication, the Passive Identity Connector listens to the various authentication servers on the network. It centralizes the authentication information, becoming the single source of truth for its subscribers.</p>\r\n<p>The Passive Identity Connector distributes the session identity information to other devices on the network that are natural consumers of such information. These devices include firewalls, web security appliances, and traffic analyzers. Using the Cisco Platform Exchange Grid (pxGrid), the Cisco ISE Passive Identity Connector can support up to 20 subscribers.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Centralized information</li>\r\n<li>Improved performance</li>\r\n<li>Syslog server support</li>\r\n<li>Active Directory support</li>\r\n<li>Kerberos SPAN support</li>\r\n<li>Endpoint probes</li>\r\n<li>Active Directory agent</li>\r\n<li>Support for custom APIs</li>\r\n<li>Citrix Terminal Server support</li>\r\n<li>High availability</li>\r\n<li>Migration support</li>\r\n<li>Virtual machine support</li>\r\n<li>Scalability</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Benefits:</span></p>\r\n<ul>\r\n<li>Consolidates data from multiple authentication sources, eliminating the need for every system that requires authentication data to interact with every authentication source</li>\r\n<li>Eliminates the burden on an often-overtaxed infrastructure with a single system that caches data for other authentication data consumers</li>\r\n<li>Gathers authentication data from systems that support syslog</li>\r\n<li>Gathers authentication data from Active Directory through the Microsoft Windows Management Interface (WMI)</li>\r\n<li>Gathers Active Directory authentication data from switches supporting Kerberos SPAN</li>\r\n<li>Understands when endpoints log off</li>\r\n<li>Gathers authentication data from up to 10 Microsoft Active Directory domain controllers</li>\r\n<li>Gathers authentication data from systems that support a custom interface</li>\r\n<li>Gathers authentication data from Citrix Terminal Server</li>\r\n<li>Supports active/passive redundancy</li>\r\n<li>Customers may upgrade from the Cisco ISE Passive Identity Connector to Cisco ISE, adding the Passive Identity Connector node to an existing Cisco ISE cluster.</li>\r\n<li>Supports KVM, VMware, and Hyper-V</li>\r\n<li>Tailored to fit your organization with support for 3,000 and 300,000 sessions</li>\r\n</ul>\r\n","shortDescription":"Cisco Identity Services Engine - усовершенствование мониторинга, контроль доступа, сдерживание угроз","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CISCO ISE (Identity Services Engine)","keywords":"","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive","og:title":"CISCO ISE (Identity Services Engine)","og:description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive"},"eventUrl":"","translationId":3074,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":175,"title":"Aging IT infrastructure"},{"id":366,"title":"IT infrastructure consumes a lot of power"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":374,"title":"IT infrastructure downtimes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"},{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/modernizatsiya-setevoj-infrastruktury/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":904,"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","description":"Description is not ready yet","alias":"cisco-prime-infrastructure-for-concern-galnaftogaz","roi":0,"seo":{"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","keywords":"","description":"Description is not ready yet","og:title":"Cisco Prime Infrastructure for Concern Galnaftogaz","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. 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Concern Galnaftogaz is also engaged into large and small wholesale of oil products and provides storage and transporting services of fuel to third parties.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz (OKKO)","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT partner for more than 400 Ukrainian companies.\r\n\r\nSI BIS has a high competence in the promotion of integrated IBM solutions, Cisco and the Microsoft, is a recognized leader in the provision of services and technical support, implementing complex consulting projects and provides a wide range of services to optimize the information and business processes for organizations.\r\n\r\nUsing industry experience and global best practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, the company SI BIS helps customers to simplify and rationalize the management of their business.","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":203,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":42,"vendorImplementationsCount":16,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://sibis.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"SI BIS","keywords":"solutions, business, technical, services, support, than, more, company","description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/monitoring-ta-upravlinnya-merezhevim-obladnannyam/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":985,"title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","alias":"cisco-prime-infrastructure-for-the-ukrainian-provider-volia","roi":0,"seo":{"title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","keywords":"","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","og:title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","og:description":"<span style=\"font-style: italic; \">Description is not ready yet</span>"},"deal_info":"","user":{"id":7139,"title":"VOLIA","logoURL":"https://old.roi4cio.com/uploads/roi/company/VOLJA.jpg","alias":"volja","address":"","roles":[],"description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukraine.<br />The company offers up to 200 programs of Ukrainian and the best international television companies, observing all international standards in the field of copyright and related rights.<br />The number of employees of VOLIA is about 2000 people. These are recognized specialists in their industry, with vast experience and unique knowledge and skills that allow the company to constantly introduce innovative technical solutions.<br />Source: https://volia.com/rus/about/company/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://volia.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"VOLIA","keywords":"","description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:title":"VOLIA","og:description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:image":"https://old.roi4cio.com/uploads/roi/company/VOLJA.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":170,"title":"Cisco","logoURL":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png","alias":"cisco","address":"","roles":[],"description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":340,"title":"Low quality of customer service"},{"id":390,"title":"Low quality of customer support"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"http://tsu.ua/wp-content/uploads/2018/01/TSU_listovka_read.pdf","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":672,"title":"Citrix SD-WAN for governmental agency","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. The Citrix NetScaler SD-WAN works by automatically selecting cellular or satellite communication links, depending on local conditions, so that traffic flows across the best connection without any manual intervention. Combined with Citrix XenDesktop and XenApp, NetScaler SD-WAN gives end users remote access to their applications without performance problems.\r\nThe Agency first conducted a proof of concept by installing NetScaler SD-WAN appliances on a control ship in the North Sea as well as at the agency's data center. &quot;Only one month after we went into production, the benefits were very obvious,&quot; says Bjarne Lund, team manager for infrastructure development at AgriFish. &quot;NetScaler SD-WAN consolidates multiple connections, so now the control vessel can make use of 3G/4G/LTE from all four cellular suppliers and satellite at the same time. The mobile coverage is increased dramatically.&quot;\r\nKey Benefits Ensuring reliable connectivity at sea\r\nAgency staff no longer struggle to maintain connectivity when at sea. &quot;Mobile data coverage has significantly increased,&quot; says Lund. &quot;Before, we were very lucky to have a signal 5 to 8 nautical miles from shore; now users have coverage up to 23 nautical miles from Skagen!&quot; As a result, crews are able to focus their efforts on their inspection work, rather than spend time searching for a connection.\r\nSimplifying management and oversight of connections ","alias":"citrix-sd-wan-for-governmental-agency","roi":0,"seo":{"title":"Citrix SD-WAN for governmental agency","keywords":"","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. 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The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop","og:title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","og:description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop"},"eventUrl":"","translationId":138,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. 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Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.com/customers/agrifish-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":714,"title":"Citrix SD-WAN for international leasing company","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan manages more than 1.7 million vehicles from over 110 branch offices across 32 countries.<br /><br />LeasePlan uses Citrix Virtual Apps and Desktops to deliver virtual desktops and hundreds of applications to its branch locations, which rely on a network powered by Citrix.<br /><br />Global IT Operations Manager Ronan Murray says,<span style=\"font-style: italic;\"> “NetScaler is the Swiss Army knife of our data center. We use most of the functions, from WAF to SSL Caching to load balancing.”</span><br />Everything is managed from LeasePlan’s data centers in Ireland, and branches are connected to the center with dedicated multiprotocol label switching (MPLS) lines.<br /><br /><span style=\"font-style: italic;\">“MPLS is a relatively old technology now, meaning it’s mature, and it’s safe,”</span> Murray explains. <span style=\"font-style: italic;\">“But it’s also expensive, and as we need failover, our backup circuits are only used when the primary link fails. We spend several million Euros a year on our global network. Agility was also an issue, activating new circuits can take months and we need new locations stood up in days and weeks. We need to be able to move at the speed of our business, which is accelerating all the time.”</span><br /><br />Internet connections for branches were routed over the MPLS lines and through LeasePlan’s Dublin data centers. However, as Murray says, <span style=\"font-style: italic;\">“with the increased demand for cloud services, having local ‘breakout’ connections is more and more important. People need to be closer to their SaaS services to get the best possible user experience, backhauling internet traffic through our data centres is sub-optimal for our users.”</span><br /><br />Bandwidth for video, Skype, and other rich content was an issue, as were availability, reliability, and latency. LeasePlan worked with Platinum Citrix Solution Advisor and Citrix Service Provider Zinopy to deploy Citrix SD-WAN across the company’s global network. <span style=\"font-style: italic;\">“We’re achieving significant cost savings where we displace MPLS”</span><br /><br /><span style=\"font-style: italic;\">“We chose Citrix SD-WAN because we had a really positive proof of concept experience,”</span> Murray says. <span style=\"font-style: italic;\">“The Citrix product set is really, really good. Citrix SD-WAN is incredibly clever in the way that it moves traffic around, the way it monitors issues on the network, and is able to pass traffic between different circuits depending on variations within those circuits.”<br /></span><br />Most branches now have internet connections from local ISPs. SD-WAN manages traffic across internet (broadband, ADSL, and even 4G) and in some cases a smaller MPLS link. As a result, branches have faster, more reliable connectivity, and with SD-WAN optimizing traffic, LeasePlan’s WAN costs have reduced dramatically.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Powering the transition from data center to cloud</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“As we move towards a cloud-based workspace environment, and as we pivot our branches from pointing to the data center to pointing to cloud, we’ll need our infrastructure to travel with us,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“Many CIOs are looking at a cloud-first strategy, but they’re not thinking about how their infrastructure is going to take them there. They think, ‘we’ve got a big internet pipe; we’ll be fine.’ But, it’s not as simple as that, especially with a branch environment. LeasePlan has been forward thinking in this regard and SD-WAN is a great solution for organisations like ours.”</span><br /><br />With SD-WAN, LeasePlan can provide secure local internet breakout for its branches so they can access cloud applications using a local connection and connect directly to the data center for hosted applications.<br /><br /><span style=\"font-style: italic;\">“The biggest benefit that SD-WAN has brought LeasePlan is not the savings, the extra bandwidth, and the other features—it’s the ability to pivot very simply to the cloud,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“When we need data from the data center, we go there. When we need data from the cloud, we go direct to cloud. We’re not hair-pinning or backhauling data through the data center anymore, and that gives a much better user experience, a much more efficient model for IT, and a much more efficient model for the end users.”</span><br /><span style=\"font-weight: bold;\"><br />Availability and security</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br />Using SD-WAN, IT can manage traffic at a very granular level, prioritizing individual applications over particular circuits. The result is high availability and low latency for users. Murray gives an example:<br /><span style=\"font-style: italic;\">“When we went live with SD-WAN in Norway, the internet circuit wasn't ready, so we just went live purely with a 4G SIM card in the back of the device. We got 50 meg down and 10 meg up, and the users there were ecstatic. They are getting bandwidth, performance, and availability like they haven’t seen before—from a SIM card! That’s pretty incredible.”</span><br /><br /><span style=\"font-weight: bold;\">Communications are secure, too.</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“A secure tunnel is created acroos every circuit and even every queue for MPLS,”</span> Murray says. <span style=\"font-style: italic;\">“Overall, that’s more secure than MPLS alone.”</span><br />With Citrix SD-WAN, Murray has improved performance for staff at LeasePlan’s branch locations, while dramatically reducing operations costs and enabling the business’s transition to the cloud.<br /><br /><span style=\"font-style: italic;\">“We’re pivoting really quickly towards the cloud, and with Citrix SD-WAN, our IT infrastructure is now ahead of our strategy,” </span>Murray says.</span>","alias":"citrix-sd-wan-for-international-leasing-company","roi":0,"seo":{"title":"Citrix SD-WAN for international leasing company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma","og:title":"Citrix SD-WAN for international leasing company","og:description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma"},"deal_info":"","user":{"id":5106,"title":"LeasePlan","logoURL":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png","alias":"leaseplan","address":"","roles":[],"description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. 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It has more than 14% of its approximately 6,600 empl","og:title":"LeasePlan","og:description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. It was founded in 1963. It has more than 14% of its approximately 6,600 empl","og:image":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png"},"eventUrl":""},"supplier":{"id":182,"title":"Citrix","logoURL":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png","alias":"citrix","address":"","roles":[],"description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit","og:title":"Citrix SD-WAN","og:description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":338,"title":"Employee personal use of corporate IT during working hours"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/leaseplan-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":885,"title":"Genesys PureConnect for UniCredit Bank","description":"Description is not ready yet","alias":"genesys-pureconnect-for-unicredit-bank","roi":0,"seo":{"title":"Genesys PureConnect for UniCredit Bank","keywords":"","description":"Description is not ready yet","og:title":"Genesys PureConnect for UniCredit Bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":330,"title":"UniCredit Bank (Ukraine)","logoURL":"https://old.roi4cio.com/uploads/roi/company/unicredit-2x.png","alias":"unicredit-bank-ukraina","address":"Юридический адрес: ул. 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The united bank stands out on the market with a wide selection of modern banking services with a traditionally high level of service in European-style branches located throughout Ukraine.\r\nA wide network of UniCredit Bank has 287 retail branches. The staff of the financial institution consists of the best specialists in the country's market and has 4830 employees.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.unicredit.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"UniCredit Bank (Ukraine)","keywords":"Bank, UniCredit, Ukraine","description":"UniCredit Bank is one of the largest universal banks in Ukraine, which offers its customers a full range of modern services both in the segment of individuals and in the segment of corporate clients.\r\nThe renewed UniCredit Bank was formed in December 2013 by c","og:title":"UniCredit Bank (Ukraine)","og:description":"UniCredit Bank is one of the largest universal banks in Ukraine, which offers its customers a full range of modern services both in the segment of individuals and in the segment of corporate clients.\r\nThe renewed UniCredit Bank was formed in December 2013 by c","og:image":"https://old.roi4cio.com/uploads/roi/company/unicredit-2x.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. 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The company promotes the formation of IT literacy for the development of the Ukrainian economy.<br />Advantages\r\n<ul><li>Years of experience in the Ukrainian market</li></ul>\r\n<ul><li>Full range of IT services - from the sale of equipment to the audit services, engineering, consulting and support</li></ul>\r\n<ul><li>More than 60 certified engineers</li></ul>\r\n<ul><li>Focusing on business customers' needs</li></ul>\r\n<ul><li>Cooperation with world manufacturers of hardware and software</li></ul>\r\n<ul><li>High quality equipment certified delivery, warranty, service support and maintenance</li></ul>\r\n<ul><li>An extensive branch network: the representation of all regions of Ukraine</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":211,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":10,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-integrator.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT INTEGRATOR","keywords":"company, customers, focusing, services, wide, Ukrainian, range, segment","description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. 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Combining the best of technology and human ingenuity, Genesys builds solutions that mirror natural communication and work the way you think. Its industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. <br />In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.<br />Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":1,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.genesys.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Genesys (Interactive Intelligence)","keywords":"","description":" Genesys® powers 25 billion of the world’s best customer experiences each year. 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Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.\r\nThe PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. The PureConnect platform also integrates seamlessly with all of your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.\r\nProven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements. <br /><br />","shortDescription":"The Genesys PureConnect platform is an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Genesys PureConnect (formerly Interaction Center Platform)","keywords":"","description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co","og:title":"Genesys PureConnect (formerly Interaction Center Platform)","og:description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co"},"eventUrl":"","translationId":4763,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":9,"title":"Support Decision Making"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":370,"title":"No automated business processes"},{"id":388,"title":"Failure to attract new customers"},{"id":390,"title":"Low quality of customer support"},{"id":393,"title":"Complex and non-transparent business processes"}]}},"categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/edinaya-sistema-vzaimodeystviya-s-klientami","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":1220,"title":"Ivanti Endpoint Manager for Lamoda","description":"<span style=\"font-style: italic;\"><span style=\"color: rgb(97, 97, 97); \">Description is not ready yet</span></span>","alias":"ivanti-endpoint-manager-for-lamoda","roi":0,"seo":{"title":"Ivanti Endpoint Manager for Lamoda","keywords":"","description":"<span style=\"font-style: italic;\"><span style=\"color: rgb(97, 97, 97); \">Description is not ready yet</span></span>","og:title":"Ivanti Endpoint Manager for Lamoda","og:description":"<span style=\"font-style: italic;\"><span style=\"color: rgb(97, 97, 97); \">Description is not ready yet</span></span>"},"deal_info":"","user":{},"supplier":{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. 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When you add the right data integrated into a business-value dashboard, life in IT becomes clearer and actions happen faster. Ivanti® Xtraction helps you create business-value dashboards easily—without data scientists or gurus—and ties together all your information into data visualizations that make sense and promote quick action from your teams.\r\n<span style=\"font-weight: bold;\">Unified Management Across More Devices</span>\r\nOrganizations must address how to manage and enable the operating systems, applications, and profiles in corporate environments. It’s time to end the complexities of separate solutions for Enterprise Mobility Management (EMM), client management, and user experience management. When you deploy the right Unified Endpoint\r\nManagement (UEM) solution, expect it to do the following:\r\n<ul> <li>Simplify and secure enterprise mobility alongside your users’ laptops and desktops</li> </ul>\r\n<ul> <li>Apply policies, personalization, and actions quickly across all devices</li> </ul>\r\n<ul> <li>Provide assets or services to users via self-service or a targeted distribution</li> </ul>\r\n<ul> <li>Leverage the intelligence of the system to determine which users and devices get what</li> </ul>\r\nNo one else can do this like Ivanti because others don’t unify the management of all systems users leverage—Windows (physical and virtual), macOS, Linux, Unix, iOS, and Android. We even help you manage IoT devices like Apple TV and Raspberry Pi.\r\n<span style=\"font-weight: bold;\">Modern Management for Windows 10</span>\r\nIvanti Unified Endpoint Management allows you to migrate users’ personal settings and files easily to Windows 10. However, migration is only the start of the Windows 10 journey, automates the large, frequent Windows-as-aService updates with minimized network overhead. The solution will also help you onboard new Windows devices quickly by leveraging Windows Autopilot, without requiring Microsoft InTune®, giving you a way to provision users’ devices with “zero-touch” from IT. The user receives their new Windows 10 device ready to go from the first time they power on their device.\r\n<span style=\"font-weight: bold;\">Experiences that Deliver User Productivity</span>\r\nYour users want more than content; they long for a better user experience—achieved through a user workspace that’s personalized. A personalized workspace also delivers higher productivity when logon times are reduced and desktop responsiveness is improved. Witness the number of support calls drop as you increase user satisfaction. Plus, help your new employees start out right by ensuring all their devices are configured consistently, ready to help them excel at their jobs.\r\n<span style=\"font-weight: bold;\">Integration that Unifies IT</span>\r\nIt’s the ultimate in UEM because it includes the user experience. It also integrates seamlessly with endpoint security and patching that is managed from the same management console. With other vendors there is swivel chair management to accomplish anything and finger pointing when something goes wrong. 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Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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While MyDesktop delivered the same user experience irrespective of where the desktop was accessed, it failed to deliver on the promise of positive user experience with logon times taking up to 3-minutes, an eternity in IT time.\r\nCompounding the slow logon times, a significant increase in storage requirements and a spike in calls to the service desk resulted in MyDesktop falling short of RMIT’s expectations.\r\n<span style=\"font-weight: bold;\">Gone in 30 seconds</span>\r\nGetting logon times down was critical in achieving their goals, but RMIT also looked for a single source solution that could address several of its pain points. After careful consideration, Ivanti was selected as a best of breed solution that could be deployed across all existing platforms (different Windows OS) whilst addressing the key issues.<br />Ivanti Environment Manager delivered a seamless, consistent and fast, logon experience; mitigated profile corruption and reliance on group policy; and ultimately enabled desktop personalization.<br />According to Nicholas Harvy, ICT Team Leader, Platform Services at RMIT University, <span style=\"font-style: italic;\">“The Ivanti solution helped us meet our goals by reducing login times to 30 seconds, helping support a consistent and seamless experience, while reducing storage needs. It also enabled our Service Desk to fix client issues via excellent tools and products.”</span><br />Since implementation, RMIT staff and students experience better login times and have reported a better experience across the board. This seamless experience also increased student mobility as the platform can be accessed both at the University and in their personal space from their chosen device.<br /><span style=\"font-style: italic;\">“Mobile access to the University’s platform has definitely become something is important for the modern university,” Harvy said. “Contemporary students expect to be able to access the University’s resources and services at their own convenience.”</span>\r\nThrough Ivanti’s solution, RMIT can transition to new platforms in a more controlled manner by allowing applications to work as designed, by being deployed on the latest and best platform level.<br />Since deploying Environment Manager RMIT has seen a reduction in calls to their service desk and the userfriendly management interface allows the support team to provide faster and more professional help to their end users.\r\n<span style=\"font-weight: bold;\">Looking to the future</span>\r\nMyDesktop is now delivering on its promise. <span style=\"font-style: italic;\">“We’re very happy with our partnership with Ivanti thus far,” Harvy said. “With such promising results, we’re working with our Technical Relationship Manager to explore upgrading our environment to include patching automation and application management offerings.”</span>","alias":"ivanti-environment-manager-for-rmit","roi":0,"seo":{"title":"Ivanti Environment Manager for RMIT","keywords":"","description":"<span style=\"font-weight: bold;\">Delivering a seamless experience</span>\r\nRMIT University employs over 10,000 staff members who serve an excess of 50,000 students. 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With an annual revenue of around A$1.3 billion, it is also one of the wealthiest universities in Australia. 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This provides a simple-to-use alternative to logon scripts and GPOs, removing complexity for IT teams and improving the user experience. Where you have existing GPO settings, these can be easily imported and applied to desktops, significantly reducing your administration overhead and setup time.<br />\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Effortless User Migration</span><br />\r\nSimplify migration projects with Environment Manager’s unique User Personalization capabilities.<br />\r\nAutomatically capture and roam users’ personal settings easily across distinct operating systems and between physical, virtual, and cloud-based desktops.<br />Built-in templates provide out-of-the-box configuration settings for a host of common applications.\r\nSelf-service tools let users roll back their personal settings on a per-application or operating systemcomponent basis in the event of profile corruption or inconsistencies, to help reduce IT support calls.<br />\r\nPersonalization Analysis Tools ease management of user settings and a web-based Personalization Operations Console empowers IT to perform multi-user operations such as deleting, creating, or editing profile setting backups.<br /><br /><span style=\"font-weight: bold;\">Major Benefits</span>\r\n<ul><li>Deliver a superior user experience</li></ul>\r\n<ul><li>Reduce the IT complexity of desktop configuration</li></ul>\r\n<ul><li>Ease Windows 10 migrations</li></ul>\r\n<ul><li>Enable faster adoption of cloud services</li></ul>\r\n<ul><li>Provide an optimized Office 365 experience in nonpersistent desktop environments</li></ul>\r\n<ul><li>Proven enterprise scalability</li></ul>\r\n<ul><li>Built-in DR and failover for business continuity</li></ul>","shortDescription":"Ivanti Environment Manager позволяет создавать рабочее пространство пользователя исходя из контекстной политики и без потери данных.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Environment Manager","keywords":"","description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log","og:title":"Ivanti Environment Manager","og:description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log"},"eventUrl":"","translationId":6186,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":348,"title":"No centralized control over IT systems"},{"id":354,"title":"Low bandwidth data channels"},{"id":371,"title":"No control over the state of communication channels"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-2201-rmit-cs","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1218,"title":"Ivanti Service Manager for Total Wine & More","description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those requests were often missing vital information or languished in the wrong queue. Getting meaningful reporting meant Total Wine managers had to export data and manipulate it in Excel. Morale of service desk analysts was low.<br />\r\nAs the new IT service desk manager for Total Wine, Candice Jackson’s top priority was to improve the service desk platform that supported IT, accounting, and human resource processes for 2,000 employees. Total Wine set its sights on an IT service management (ITSM) solution that would improve support efficiency and effectiveness, and provide useful metrics. Having a self-service functionality was part of the blend of requirements, so stores could be notified immediately of any IT outages, including the business-critical point-of-sale system.<br />\r\nJackson worked closely with managers in Total Wine’s stores and line-of-business managers to identify the pain points, and then led vetting of solutions from Ivanti, Microsoft, ServiceNow, and EasyVista. Jackson liked Ivanti’s Hybrid IT strategy, which freed Total Wine to deploy in the cloud or on-premises. Ultimately, Total Wine selected Ivanti Service Manager for easy scalability to support the company’s rapid growth and the ability to integrate smoothly with its other business applications.<br />\r\nTotal Wine chose to implement Ivanti Service Manager in the cloud for the easy deployment and hassle-free maintenance.<span style=\"font-style: italic;\"> “Based on our experience with upgrading our previous help desk solution, our IT team chose a hosted solution. We can depend on Ivanti to upgrade the system. We don’t need to buy another server or maintain the software,”</span> says Jackson.<br />\r\nTotal Wine uses Ivanti Service Manager with Incident, Problem, Change, Knowledge, and Service Request modules. Employees at headquarters or in any store can easily request a service or change, plan for appropriate remediation measures, approve and authorize the request automatically, implement the change, and audit the successful completion of the change.<br />\r\n<span style=\"font-weight: bold;\">Ready to Consume</span><br />\r\n<span style=\"font-style: italic;\">“We really liked that we could use Ivanti Service Manager out of the box,” says Jackson. “We are implementing ITIL processes, and Ivanti provided a good framework to start. We didn’t need to tweak the workflow if we didn’t want to. The incident and service-request templates were ready to use immediately.”</span><br />\r\nThe return was immediate. <span style=\"font-style: italic;\">“We replaced our previous help desk system in less than 60 days,” </span>says Jackson.<br />\r\nTotal Wine’s retail, IT, and accounting teams use Ivanti Service Manager daily, and user reaction has been universally positive. With Ivanti’s Self-Service portal, employees can submit new requests, report incidents, and track the progress of their tickets with ease. In the first quarter of using Self-Service, the service desk staff fielded 300 fewer calls.<br /><span style=\"font-style: italic;\">“Our users love the new Ivanti system,”</span> says Jackson.<span style=\"font-style: italic;\"></span>\r\n<span style=\"font-style: italic;\">“Managers love having the information they need in easy-touse dashboards and reports. Our retail employees can easily see if there is an outage with a key system, such as point-of-sale, and what they should use as a workaround.”</span><br />Morale on the service desk has improved, as staff was trained on service desk and ITIL best practices and earned certifications on key business technologies.<br />The addition of Ivanti Service Manager’s workflow has helped Total Wine refine its business processes for IT, human resources, and accounting. Service desk staff members are now viewed not only as experts in resolving IT issues, but also as experts in the technology needs of the business.<br />\r\nWith the previous help desk product, creating tickets was so time-consuming and error-prone that there was a backlog of 500 open tickets. Ivanti Service Manager has eliminated that inefficiency.<br />\r\nThe solution’s drag-and-drop workflow designer makes it easy to create and modify service workflows. Under the old system, all accounting tickets had to be routed and handled the same way, resulting in service delays. <span style=\"font-style: italic;\">“We worked with the accounting department to create templates that would be routed to three different groups,”</span> says Jackson. <span style=\"font-style: italic;\">“With the Ivanti templates, we cut down on mis-assigned tickets by 90 percent.”</span><br />\r\nAutomating workflow with Ivanti Service Manager in the cloud has made it easier to set up new employees, which is essential for a fast-growing retail business. In the past, managers used a paper form to request a laptop or desktop for a new hire, but the form didn’t ask whether the employee needed two monitors. <span style=\"font-style: italic;\">“The manager would inevitably call to tell us that the new hire didn’t get what they needed,”</span> says Jackson.<span style=\"font-style: italic;\"> “With Ivanti Service Manager, all of the questions for a new hire are part of the template.”</span><br />\r\n<span style=\"font-weight: bold;\">A Solution that Gets Better with Age</span><br />\r\nIvanti Service Manager has become an indispensable tool for IT and the business alike. Total Wine’s IT infrastructure and business-application development teams are using the solution to make change-and-release processes more reliable. As next steps, Jackson looks forward to turning on Ivanti Voice to improve call handling and deliver an even better customer experience.","alias":"ivanti-service-manager-for-total-wine-more","roi":0,"seo":{"title":"Ivanti Service Manager for Total Wine & More","keywords":"","description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those request","og:title":"Ivanti Service Manager for Total Wine & More","og:description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those request"},"deal_info":"","user":{"id":8889,"title":"Total Wine & More","logoURL":"https://old.roi4cio.com/uploads/roi/company/Total_Wine___More.jpg","alias":"total-wine-more","address":"North Bethesda, Maryland, U.S.","roles":[],"description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Wine Enthusiast Magazine in 2004 and 2014. The company is headquartered in North Bethesda, Maryland.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://totalwine.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Total Wine & More","keywords":"","description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Win","og:title":"Total Wine & More","og:description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Win","og:image":"https://old.roi4cio.com/uploads/roi/company/Total_Wine___More.jpg"},"eventUrl":""},"supplier":{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":1176,"logo":false,"scheme":false,"title":"Ivanti Service Manager","vendorVerified":1,"rating":"1.70","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-service-manager","companyTypes":[],"description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but available onpremises, this fully multi-tenant solution improves dayto-day operations and helps IT teams achieve worldclass service management capabilities for IT and for other business departments.\r\n<span style=\"font-weight: bold;\">Deliver More Strategic Value</span><br />\r\nIvanti Service Manager provides enterprise-capable, end-toend service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 13 ITIL-certified processes, Service Manager can expand and grow as your needs change and mature. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Service Manager is packaged to deploy quickly and scale up easily to adapt as your requirements grow.<br />\r\n<span style=\"font-weight: bold;\">Improve Service Quality</span><br />\r\nThe automation services of Service Manager enable service owners and business managers to adapt, design, and take control of workflows without any coding, thereby improving the quality and consistency of services. Pre-defined blocks of integration workflow integrate smoothly with external systems and data sources to pull in required information and connect to other tools for end-to-end automated processes.<br />Analysts leverage relevant information exactly when they need it to grasp situations quickly and streamline processes to resolve issues more efficiently.<br />\r\n<span style=\"font-weight: bold;\">Provide Engaging Self Service</span><br />\r\nTransform the service experience for your users with the AIpowered Hub. Your users and employees gain the innovative tool they need to help themselves quickly and easily. Your users can simply have a conversation with the Hub to obtain answers, submit requests, or ask for help. Ticket management is a snap when users can simply ask about status, make an update, or create a new ticket. The Hub is available 24x7 and fully integrated with Service Manager’s workflows to further reduce the IT team’s workload.<br />\r\nExpand self-service capabilities by offering your users the Ivanti Service Catalog for enhanced visibility and access into all service offerings for the enterprise—IT and non-IT related. All self-service requests go through individually configurable approval processes, turning requests into approved and documented orders. Easy integration into the corporate website or employee portal, along with full mobile support, means users obtain the services they need—anytime, anywhere.<br />\r\n<span style=\"font-weight: bold;\">Boost Caller Satisfaction</span><br />\r\nVoice automation empowers your IT service team to improve customer satisfaction by increasing first-call resolution rates and handling calls more effectively. Service Manager integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Reduce costs further with phone-enabled self service for resetting passwords, initiating and approving change requests, or checking service-request status.<br />\r\n<span style=\"font-weight: bold;\">Gain Real-Time Insight</span><br />\r\nMonitor service delivery, quality, and commitments with rolebased dashboards that provide the real-time information, flexibility, and tools needed to configure reports easily through a drag-and-drop interface. Several out-of-the-box dashboards and reports provide a single view of operational, financial, and productivity metrics to help you determine how well you’re meeting performance and business goals. Additional inventory and asset data dashboards enable you to make better and more informed decisions regarding the IT landscape.<br />\r\n<span style=\"font-weight: bold;\">Cloud or On-Premise, You Decide</span><br />\r\nBuilt on a multi-tenant technology platform designed for the cloud, Service Manager offers you full flexibility to deploy in the cloud, on-premise, or a hybrid combination. You can move easily from one deployment model to another without losing functionality or data. All customers receive maximum value through the solution’s ease of consolidation, configuration options, simplified deployment, automated workflow system, and socially enabled self-service access.<br />\r\n<span style=\"font-weight: bold;\">Stay Connected</span><br />\r\nYour employees aren’t always at their desks, yet they still need access to your services. With Ivanti’s ITSM Mobile App, users can employ their mobile devices to stay connected no matter where they are. Allow them to check on incidents, submit requests, or search for answers to common IT questions. Make it part of your communication strategy so your users stay in touch and productive while on the move.<br />\r\n<span style=\"font-weight: bold;\">Deliver Business Services Beyond IT</span><br />\r\nA modern service delivery experience doesn’t have to be limited to IT. All business departments must become more efficient and proactive by transforming manual processes driven currently by ad hoc emails, dated spreadsheets, or paper documents.<br />\r\nDo other departments approach you to learn how you’ve improved your service delivery? With Service Manager, your IT team is well positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.<br /><br />","shortDescription":"IVANTI SERVICE MANAGER: MODERNIZE SERVICE DELIVERY FOR IT AND BEYOND","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Service Manager","keywords":"easy, SERVICE, rates, VOICE, abandoned, calls, AUTOMATION, transfer","description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enabl","og:title":"Ivanti Service Manager","og:description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enabl"},"eventUrl":"","translationId":1177,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":260,"title":"Generate Business Reports"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":175,"title":"Aging IT infrastructure"},{"id":180,"title":"Inability to forecast execution timelines"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":396,"title":"Low speed of report generation"},{"id":397,"title":"Insufficient risk management"},{"id":400,"title":"High costs"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-1904-total-wine","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1221,"title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, including the Royal Bolton Hospital. With a staff of over 4,000 and more than 600 beds, The Trust accommodates more than 100,000 Accident and Emergency attendances and 750,000 community attendances a year.<br />\r\nFrom an IT perspective, The Trust exceeds the complexity of many business environments. It supports nearly 300 clinical applications, all of which involve potential risk in terms of patient care. That means zero tolerance for data loss or application downtime. Moreover, 40-plus community sites as well as 4,000 users at the hospital depend on The Trust's IT infrastructure. <span style=\"font-style: italic;\">&quot;The community sites needed a lot of help,&quot;</span> notes Bolton NHS Foundation Trust CIO, Rachel Dunscombe. <span style=\"font-style: italic;\">&quot;Their virtualized desktops were more than a decade old. And we also inherited a lot of old desktop equipment. Our first order of business was to bring them into the modern world, primarily VDI and Windows 7, so that clinicians could have a consistent experience no matter where they accessed patient information.&quot;</span><br /><span style=\"font-style: italic;\">&quot;But there was no way we could do a Big Bang roll out of Windows 7. The disruption would have potentially impacted patient care,&quot; continues Brett Walmsley, Bolton NHS Foundation Trust's CTO. &quot;So, we needed something that would allow users to move between desktops as easily as possible while we gradually went through the migration from XP to Windows 7.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Ivanti – The Only Solution for the Job</span><br />\r\nInitially, The Trust chose Ivanti only for its value in simplifying and streamlining the migration to Windows 7. <span style=\"font-style: italic;\">&quot;Because we'd been working with Ivanti User Workspace Manager to manage user profiles, we didn't have to research the market and do a proof of concept,&quot;</span> explains Dunscombe. <span style=\"font-style: italic;\">&quot;We could prove that it could do the job.&quot;</span><br />Nevertheless, The Trust's IT team soon realized that Ivanti had much more to offer. <span style=\"font-style: italic;\">&quot;It did more than we expected,&quot; observes Walmsley. &quot;In fact, we changed our five- and 10-year plans based on the functionality it could offer in supporting our deployment of the virtual desktop.&quot;</span><br />\r\nThe Trust's new roadmap calls for a fully mobile, virtual desktop where every aspect of the environment will be streamed, with Ivanti binding all the elements together. <span style=\"font-style: italic;\">&quot;We want to have full desktop virtualization using Citrix XenDesktop 7.6 to do the desktop brokering and Microsoft App-V for application delivery,&quot;</span> says Walmsley.<br />\r\n<span style=\"font-weight: bold;\">Adding Value to Microsoft App-V</span><br />\r\nThe Trust uses Microsoft App-V to make applications available to users without installing them directly on users’ PCs. But not all applications virtualize equally well. For example, The Trust's digital dictation application streams data and settings through a virtual desktop to virtual storage.<span style=\"font-style: italic;\"> &quot;We've had trouble with the desktop application,&quot; </span>Walmsley comments,<span style=\"font-style: italic;\"> &quot;never mind putting it in a virtual environment. The way it stores voice and data must be fast and reliable. It can't be missing parts.&quot;</span> With Ivanti, The Trust successfully virtualized the application, while improving logon speed and increasing functionality.<br />\r\nLikewise, Ivanti helped successfully virtualize the mobile pharmacy application. <span style=\"font-style: italic;\">&quot;With Ivanti, you can recognize different virtual desktop sessions and access points,&quot;</span> adds Walmsley. <span style=\"font-style: italic;\">&quot;It recognizes a disconnected session.<br />So when a clinician changes location, Ivanti can safely redirect the session settings, correctly remap printers, and eliminate any potential clinical issues.&quot;</span><br />\r\n<span style=\"font-weight: bold;\">Simplifying Patch Management</span><br />\r\nBefore Ivanti, every Microsoft &quot;patch Tuesday&quot; brought days of frustration. Thirty percent of patches would fail on average, often requiring complete machine rebuilds.<br />\r\n<span style=\"font-style: italic;\">&quot;We had two-and-a half to three thousand desktops spread over 40 sites, with different versions of everything,&quot; </span>Walmsley recalls. &quot;Plus a legacy virtualized server farm,&quot; Dunscombe adds. Now that The Trust has moved to highly standardized virtual desktops and applications, patching is fast and problem-free. Users still enjoy a personalized desktop experience, but IT inefficiencies were eliminated and the window of exposure to unpatched security vulnerabilities was greatly reduced.<br />\r\nAlthough one non-persistent desktop is the ideal, Walmsley realizes that there may be exceptions. <span style=\"font-style: italic;\">&quot;The idea is not to have one monolithic desktop, which leads to complexity,&quot;</span> he muses. &quot;<span style=\"font-style: italic;\">But, if something can't be virtualized, it will have to go on the desktop where Ivanti can control access and configuration settings.&quot;</span><br />\r\nRight now, only two or three out of 40 applications fit in that category. <span style=\"font-style: italic;\">&quot;Everything else gets streamed in,&quot; </span>Walmsley says. <span style=\"font-style: italic;\">“Virtualization reduces the impact of the updates. Now they're nearly instantaneous.”</span><br />\r\n<span style=\"font-weight: bold;\">Avoiding the “Nightmare”</span><br />\r\nThe Trust's use of Ivanti went far beyond its Windows 7 migration; Ivanti made that initiative much more manageable and cost effective. <span style=\"font-style: italic;\">&quot;We couldn't have done it without Ivanti. End of story!&quot;</span> emphasizes Walmsley.<br />Notes Rachel Dunscombe, <span style=\"font-style: italic;\">&quot;To do it as a Big Bang would have required at least 30 percent more in terms of staff. Plus, it would have been too risky and too costly with potential impacts on patient safety and clinical staff productivity, which was a non-starter for us.&quot;</span><br />\r\nFrom impairing the mobility and productivity of clinicians to isolating machines between clinics and health centers depending on the stage of the migration, it would have been as Walmsley sums up, &quot;a nightmare.&quot;<br />Across the board, the deployment of Ivanti has been a success. &quot;It’s allowed us to deliver a much more personalized experience to each user, while simplifying policy and application management,&quot; concludes<br />Dunscombe. <span style=\"font-style: italic;\">&quot;Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better, faster support. We love it. And we know there's much more we can do with Ivanti.&quot;</span>","alias":"ivanti-user-workspace-manager-uwm-for-bolton-nhs-foundation-trust","roi":0,"seo":{"title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","keywords":"","description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc","og:title":"Ivanti User Workspace Manager (UWM) for Bolton NHS Foundation Trust","og:description":"<span style=\"font-weight: bold;\">Making Ivanti the Linchpin of Its Virtual Desktop Infrastructure</span>\r\nBolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care in the community at more than 20 health centers and clinics, inc"},"deal_info":"","user":{"id":8891,"title":"Bolton NHS Foundation Trust","logoURL":"https://old.roi4cio.com/uploads/roi/company/Bolton_NHS.png","alias":"bolton-nhs-foundation-trust","address":"Bolton, United Kingdom","roles":[],"description":" Bolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care at more than 20 health centers and clinics, including the Royal Bolton Hospital. 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The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6202,"logo":false,"scheme":false,"title":"Ivanti User Workspace Manager (UWM)","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-user-workspace-manager-uwm","companyTypes":[],"description":"Ivanti User Workspace Manager enables an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.\r\nWith Ivanti, migration to Windows 10 and adoption of cloud services, including Office 365, is smooth, risk-free, and simplified for both IT and users alike.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Effortless user migration.</span>Migrate user profiles, settings, and files to Windows 10 with or without hardware refresh—with no disruption to the user and minimal effort for IT.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ease the move to the cloud.</span> Smooth your journey to the cloud by roaming the user experience seamlessly between on-premises and cloud infrastructure using scalable, robust web services.</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\">Ensure a great user experience.</span> Eliminate logon scripts, eradicate complex group policy configuration, and deliver just-in-time personalization for lightning logon times. Ensure fast desktop and application response. </li></ul>\r\n<span style=\"font-weight: bold;\"><br />Simplify Digital Workspace Management</span>\r\nIvanti User Workspace Manager enables organizations to reap the benefits of Ivanti solutions such as Environment Manager, File Director, Performance Manager, Application Control, and Insight: \r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Agile Windows migration.</span></span> Achieve future-proof, continuous migration with ease</li></ul>\r\n<ul><li><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Easy file management.</span></span> Eliminate data sprawl and reduce data center costs</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Faster cloud adoption.</span></span> Consistent on-premises, hybrid, or full-cloud desktops</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Better user experience.</span></span> Higher user acceptance of desktop transformation projects</li></ul>\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Greater security and compliance.</span></span> Out-of-the-box protection against unknown threats</li></ul>\r\n<br /><span style=\"font-weight: bold;\">Transform the User Workspace</span>\r\nWith User Workspace Manager, you can deliver responsive, secure desktops that users love, save money on server hardware, reduce IT management, and eliminate security risks.\r\nDetect challenges affecting user experience, quantify what is causing the issues, and benchmark how IT changes can optimize your endpoints.\r\nPatented resource management techniques ensure users are provided with the best desktop performance possible and increase user density in virtual desktop environments — often by as much as 40 percent.\r\nAbstracting users’ personal settings and files from the underlying device and operating system enables effortless migration to new desktops, platforms, or services, providing a consistent and familiar workspace for mobile users.<br />\r\nPowerful application control and privilege management capabilities ensure secure desktop and server environments and ease the burden of satisfying regulatory compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: User Personalization</span><br />\r\nOn-demand personalization eliminates typical problems associated with roaming profiles including slow logon times due to profile bloat, and loss of personal settings and helpdesk calls due to profile corruption.<br />\r\nStream personal settings as required, at application start or stop, to alleviate the burden on the logon process and provide rapid logon times.<br />\r\nRoll back personal settings on a per-application basis to reduce profile-related support calls and eliminate user downtime. Bulk updates on centrally-stored profile data equip IT with new problem-solving capabilities and ease the process of rolling out network changes to user sessions.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Desktop Configuration</span><br />\r\nThe multi-threaded logon engine in User Workspace Manager replaces slow and complex logon scripts and GPO settings with context-aware actions that can be applied simultaneously at logon, rather than one-after-the-other.<br />\r\nDesktop configuration items typically configured to apply at logon can alternatively be set up to occur throughout the user session, on-demand, to reduce the burden on the logon process. This provides even quicker logon times and a much-improved user experience.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: File Sync and Migration</span><br />\r\nThe granular sync mechanism in User Workspace Manager allows users’ files to be synced to on-premises or cloudbased storage from anywhere within their user profile — either in the background, on-demand, or in real-time—to provide effortless migration of users’ files and eliminate the issue of data sprawl where user files are saved across different devices.<br />\r\nWhat’s more, migrating user files from on-premises storage to the cloud also means you reap the benefits of the 1TB of free OneDrive for Business storage per user with every license of Office 365. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":321,"title":"Workload Scheduling and Automation Software","alias":"workload-scheduling-and-automation-software","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Workload_Scheduling_and_Automation_Software.png"},{"id":858,"title":"Secure File Sharing","alias":"secure-file-sharing","description":" Secure file sharing is the process of sharing one or more files securely or privately.\r\nIt enables sharing files between different users/organizations confidentially and/or within a protected mode, secure from intruders or unauthorized users.\r\nSecure file sharing is also known as protected file sharing.\r\nSecure file sharing is generally performed by encrypting the file, either before sharing or when being transmitted over the network. This is done through an encryption algorithm. The file can be shared within a local network or over a standard Internet connection. Secure file sharing can also be done through a private network connection such as a VPN.\r\nMost file-sharing services or software enable secure file sharing by restricting access to the file, such as only granting authorized personnel rights to access, view and download the file.","materialsDescription":" <span style=\"font-weight: bold; \">What is file-sharing security?</span>\r\nFile sharing has grown in popularity and frequency as people work remotely and enterprises move to the cloud. However, any time employees use technology to share files between devices, there are security risks involved. File-sharing can introduce risks of malware infection, hacking, and loss or exposure of sensitive information. Without proper security measures in place, the benefits of file sharing can be significantly outweighed by the potential for exposing your company’s sensitive data to new security threats.\r\n<span style=\"font-weight: bold; \">What Are The Pros and Cons of File Sharing?</span>\r\nThere are a number of factors to keep in mind before you start actively file sharing.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Pros:</span></span>\r\n<ul><li>It allows you to transfer large files over a network connection.</li><li>It makes it easier to collaborate with other people across the globe.</li><li>It reduces the need to maintain a central file server that is always online.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Cons:</span></span>\r\n<ul><li>The amount of bandwidth required can be costly.</li><li>Hard to trace what happens to a file after it is shared publicly.</li><li>Higher risk of acquiring a virus or other type of malware from a remote file.</li></ul>\r\n<span style=\"font-weight: bold; \">What are file-sharing stats?</span>\r\nWhen the topic of file-sharing comes up, most people recall the days of tools like Napster which became popular methods for illegally transferring music content around the internet in the ’90s. Today, however, file sharing is a key function for many businesses and other use cases.\r\n<ul><li>39% of business data that is uploaded to the cloud is used for file-sharing purposes.</li><li>The average company shares files with over 800 different online domains, which includes partners and vendors.</li><li>About 60% of files uploaded to a file sharing service are never actually shared with other people and are instead used as a backup copy.</li><li>About 70% of shared files are spread to only internal users in an organization.</li></ul>\r\n<span style=\"font-weight: bold; \">Secure file-sharing for businesses</span>\r\nSome of the best practices when it comes to ensuring your file-sharing sessions are secure at all times.\r\n<ul><li>Pick a service that offers <span style=\"font-weight: bold; \">end-to-end encryption.</span> This protects you from external hackers and also prevents the host itself from viewing your data.</li><li>Always <span style=\"font-weight: bold; \">double-check permission settings.</span> Most services allow for a public sharing option, but that means that anyone with the right link can obtain your files.</li><li>Run <span style=\"font-weight: bold; \">audits on your files</span> to see who is accessing them. If a file is no longer needed, remove it from your cloud system entirely.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of file sharing?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer Protocol (FTP)</span></span>\r\nFTP was one of the first methods invented for moving data across networks and it remains very popular today thanks to its reliability and efficiency. FTP actions can be run through a command prompt window or a tool with a user interface. All it requires is for you to specify the source file you want to move and the destination where it should be placed.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Large files, unusual file types, or legacy data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> FileZilla, Telnet, WinSCP.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Peer to Peer (P2P)</span></span>\r\nThe purpose of a P2P file transfer is to remove the need for a central server that hosts the data. Instead, individual clients connect to a distributed network of peers and complete the file transfers over their own network connections. P2P might eventually be used to create an unstoppable TOR. Whether or not The Onion Router (TOR) is a truly P2P environment depends on many factors, but its popularity in creating a more secure online connection is unquestioned.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Sharing files with a small group of people, files that are unavailable in public repositories.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Limewire, Gnutella, BearShare.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Services</span></span>\r\nWith a cloud file sharing service, one user uploads their data to a central repository and then other users can download the files to their own devices. All data is hosted by a third party provider, although users can specify what types of permission levels to put on the files.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Fast sharing of files, creating backups of data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Dropbox, Box, OneDrive, iCloud.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Providers</span></span>\r\nSome people don’t realize that email can actually function as a file transfer system. Every time you attach a document to an outgoing message, you are initiating a transfer of that data over the open internet.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Small files, data that need explanation.</li><li><span style=\"font-weight: bold;\">Example programs:</span> Gmail, Outlook, Yahoo! Mail.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Removable Storage</span></span>\r\nWhen no network-based option will fulfill your needs, you can always rely on a physical drive to serve as your file transfer operation. This means you are literally copying data to a USB flash drive or external hard drive and plugging that device into the destination computer.\r\n<ul><li><span style=\"font-weight: bold;\">Great for:</span> Massive files, sensitive data.</li><li><span style=\"font-weight: bold;\">Example programs:</span> USB thumb drives or external hard drives.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/sharefiledocumentcopying-icon.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-1803-bolton","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1223,"title":"Ivanti Workspace Control for Miami Marlins","description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastructure to enable always-on system availability for the Marlins’ workforce.\r\nAdditionally, the IT group wanted flexible and easy access for their workforce while centralizing and streamlining user workspace management. To maintain productivity through the move, the IT team also wanted to ensure minimal disruption and a good user experience before, during, and after the move to the new ballpark.<br /><br />\r\n<span style=\"font-weight: bold;\">Situation</span>\r\nIT identified VDI as the best solution to meet their goals and selected Citrix XenDesktop to allow the team to move end users’ workspaces quickly and efficiently to the new park. However, as IT added users, apps, and services to the infrastructure, IT began to experience performance issues managing the workspace, which inevitably led to long logon times – seven minutes or longer in some cases.\r\nWhile investigating the cause of those long logons, IT discovered inefficiencies in their implementation. As problems surfaced, IT was forced to build more complex environments for individual users, multiple profiles, and other workarounds that addressed the immediate problems but made end-user personalization difficult to manage and maintain and that prolonged logon times.\r\n<span style=\"font-style: italic;\">“With Ivanti, we are able to centrally manage a single golden image yet personalize the desktop. So, IT is able to manage our enterprise environment more easily, yet users get a more personalized workspace with the right access levels.”<br />David Enriquez, Sr. Director, IT, Miami Marlins L.P.</span><br /><br />\r\n<span style=\"font-weight: bold;\">Solution</span>\r\nThe Marlins’ IT team wanted to upgrade their Citrix environment and ensure fast logons and end-user personalization to improve end users’ experience, reduce service desk tickets, and cut the workload of the members of the IT team responsible for centrally managing user workspace settings. The team turned to Choice Solutions, who introduced them to Ivanti Workspace Control that allows IT to centrally manage and control the user workspace across physical, virtual, and hybrid environments. With the solution, the Marlins’ IT team enhanced user workspace management in their virtual desktops. Plans are underway to extend Workspace Control to physical desktops to unify user workspace management of all staff members, including field staff who need specific access privileges.\r\nWith Ivanti, IT is able to personalize settings and have those settings move as Marlins employees move, regardless of when or where they log in from.\r\nThe Marlins organization transformed its traditional desktop into a centralized and secure user workspace based on user context, providing a personalized experience for each user without scripting, plus centralized user workspace management. Post implementation, logon times dropped from seven minutes to 30 to 35 seconds, and reboots, which could normally take 15 minutes or more, are now down to 35 seconds.\r\nThe positive outcomes made possible by Ivanti did not go unnoticed by Marlins’ senior management. David Enriquez, Miami Marlins Senior Director, said, <span style=\"font-style: italic;\">“With Ivanti, the difference has been night and day. Since implementing, our IT team has received great feedback from our users.”</span>\r\nThe IT group’s future plans include implementation of a BYOD program, made possible by Workspace Control, which will enable IT to better manage a mix of devices while giving end users a great experience.<br /><br />\r\n<span style=\"font-weight: bold;\">Benefits of Ivanti Workspace Control for Miami Marlins:</span>\r\n<ul><li>Improved speed and performance of virtual environments</li></ul>\r\n<ul><li>Better management and scalable personalization of virtual images and user settings</li></ul>\r\n<ul><li>Increased overall quality of IT service delivered to the business</li></ul>\r\n<ul><li>Reduced logon time by over 30%</li></ul>\r\n<ul><li>Allowed IT to be in a position to support BYOD and other strategic initiatives</li></ul>\r\n<span style=\"font-style: italic;\">“Ivanti gives us the ability to be more dynamic. We can improve how we support our users. Printer mapping, changing signatures, and overall administration is so much easier. No one needs to log off for needed changes to be put in place.”<br />Alexis Farres, Network Services Manager, Miami Marlins, L.P</span>","alias":"ivanti-workspace-control-for-miami-marlins","roi":0,"seo":{"title":"Ivanti Workspace Control for Miami Marlins","keywords":"","description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastru","og:title":"Ivanti Workspace Control for Miami Marlins","og:description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastru"},"deal_info":"","user":{"id":8892,"title":"Miami Marlins","logoURL":"https://old.roi4cio.com/uploads/roi/company/Miami_Marlins.png","alias":"miami-marlins","address":"Майами, Флорида, США","roles":[],"description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB franchises to have never won a division title (the other being the Colorado Rockies), the Marlins have won two World Series championships as a wild card team.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.mlb.com/marlins","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Miami Marlins","keywords":"","description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:title":"Miami Marlins","og:description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:image":"https://old.roi4cio.com/uploads/roi/company/Miami_Marlins.png"},"eventUrl":""},"supplier":{"id":8896,"title":"Choice Solutions","logoURL":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png","alias":"choice-solutions","address":"Overland Park, KS","roles":[],"description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возможности, но и помогает им предоставлять возможности.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.choicesolutions.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Choice Solutions","keywords":"","description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возмо","og:title":"Choice Solutions","og:description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возмо","og:image":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6185,"logo":false,"scheme":false,"title":"Ivanti Environment Manager","vendorVerified":1,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"ivanti-environment-manager","companyTypes":[],"description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck logon speeds and a personalized user experience, delivered by IT with calm and tranquility.\r\n<span style=\"font-weight: bold; \">Outstanding User Experience</span>\r\n<span style=\"font-weight: bold; \"><span style=\"font-style: italic; \">Ensure a Consistent User Workspace</span></span>\r\nReward users with a familiar workspace regardless of how their desktop is composed and delivered yet ensure conditional settings can be applied—dependent on the user’s context—to meet security and compliance mandates.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Seamless Migration to Windows 10 </span></span><br />Remove the IT complexity and user upheaval typically associated with Windows 10 migration and enable fluid movement of user settings between physical, virtual, and cloud desktops.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Release the Full Power of Office 365 </span></span>\r\nDeliver the ultimate Office 365 experience by roaming offline caches in non-persistent VDI and RD Session Host environments.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Boost Productivity</span></span>\r\nAccelerate logon times and increase productivity while liberating IT from the shackles of slow and complex desktop configuration tools, such as logon scripts or Group Policy.\r\n\r\n<span style=\"font-weight: bold; \">User Personalization</span>\r\n<ul><li>Automate the management of application and OS content, in real time, to remove the complexity associated with managing user profile settings.</li></ul>\r\n<ul><li>Stream personal settings, on-demand, to ensure rapid logon times.</li></ul>\r\n<ul><li>Easily rollback personal settings in the event of profile inconsistencies or corruption.</li></ul>\r\n<ul><li>Self-service tools empower users to be self-sufficient and help reduce the burden on the IT support desk.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Policy Configuration</span>\r\n<ul><li>Apply desktop configuration actions simultaneously to speed up logon times.</li></ul>\r\n<ul><li>Ease the strain on the logon process by setting desktop-configuration actions to apply on-demand, only when needed.</li></ul>\r\n<ul><li>Complement built-in desktop configuration actions and conditions by creating custom items to cater to more complex, bespoke environments.</li></ul>\r\n<ul><li>Simplify desktop configuration for IT Teams by removing the complexity of managing and maintaining logon scripts or GPO inheritance rules.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Contextual Policy Engine</span><br />\r\nProvide users with a tailored desktop dependent on how they log on, where they log on from, and on which device.<br />\r\nContext-aware conditions enable IT teams to configure custom desktop environments easily to accommodate security, compliance, and ease of use.<br />\r\nA set of rules can be combined easily to deliver Boolean logic without any complexity, enabling IT to satisfy any custom requirements.<br />\r\nDesktop configuration actions can be set to run simultaneously, to speed up processing, or consecutively, to provide different levels of dependency. This provides a simple-to-use alternative to logon scripts and GPOs, removing complexity for IT teams and improving the user experience. Where you have existing GPO settings, these can be easily imported and applied to desktops, significantly reducing your administration overhead and setup time.<br />\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Effortless User Migration</span><br />\r\nSimplify migration projects with Environment Manager’s unique User Personalization capabilities.<br />\r\nAutomatically capture and roam users’ personal settings easily across distinct operating systems and between physical, virtual, and cloud-based desktops.<br />Built-in templates provide out-of-the-box configuration settings for a host of common applications.\r\nSelf-service tools let users roll back their personal settings on a per-application or operating systemcomponent basis in the event of profile corruption or inconsistencies, to help reduce IT support calls.<br />\r\nPersonalization Analysis Tools ease management of user settings and a web-based Personalization Operations Console empowers IT to perform multi-user operations such as deleting, creating, or editing profile setting backups.<br /><br /><span style=\"font-weight: bold;\">Major Benefits</span>\r\n<ul><li>Deliver a superior user experience</li></ul>\r\n<ul><li>Reduce the IT complexity of desktop configuration</li></ul>\r\n<ul><li>Ease Windows 10 migrations</li></ul>\r\n<ul><li>Enable faster adoption of cloud services</li></ul>\r\n<ul><li>Provide an optimized Office 365 experience in nonpersistent desktop environments</li></ul>\r\n<ul><li>Proven enterprise scalability</li></ul>\r\n<ul><li>Built-in DR and failover for business continuity</li></ul>","shortDescription":"Ivanti Environment Manager позволяет создавать рабочее пространство пользователя исходя из контекстной политики и без потери данных.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Environment Manager","keywords":"","description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log","og:title":"Ivanti Environment Manager","og:description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log"},"eventUrl":"","translationId":6186,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6204,"logo":false,"scheme":false,"title":"Ivanti Workspace Control","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-workspace-control","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers need? What printers should they have access to? What resources should be blocked if they’re on an unsecure public network? IT teams typically handle these issues manually, often relying on scripts that must be managed and maintained, overloading the team and preventing them from working on more strategic projects. The results are often:\r\n<ul><li>Delays in providing workers access to the digital resources they need</li></ul>\r\n<ul><li>Inadequate definition and enforcement of access policies—especially restriction of privileges when users work from non-secure devices or locations</li></ul>\r\n<ul><li>Valuable IT staff time consumed by routine administration</li></ul>\r\nThese problems impact the business in the form of lost productivity, security risks, poor compliance, user frustration, high IT expenses, and compromised user productivity.\r\nIvanti® Workspace Control, powered by RES, allows IT to centrally manage and control the user workspace across physical, virtual, and hybrid environments. Workspace Control drives user productivity by providing workers with a familiar and seamless experience that adjusts to changes in their work context.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Easy Workspace Personalization</span>\r\nWorkspace Control lets IT create a highly personalized user workspace for workers based on what they need to do their jobs—and what they can access based on IT and corporate policy.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Context Awareness</span>\r\nAllows IT to apply the appropriate policies to each user’s desktop session, whether that session is delivered via VDI, app virtualization, or conventional thick-client architecture.<br />Context rules detect aspects of the user’s current state related to access policies (like location, network connection type, device type, time of day, etc.) and controls access accordingly.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Web-based Management</span>\r\nWorkspace Control provides IT with an easy-to-use, webbased interface for managing user and application security settings and allowing the IT helpdesk to troubleshoot the desktop configuration.\r\n\r\n<span style=\"font-weight: bold;\">Key Feature: File Certificate-based Application Whitelisting</span>\r\nFile certificates allow IT to create rules to whitelist applications from a specific vendor or product name using the certificates of signed executables—providing the same level of security as file hashes, but with fewer rules and a lot less maintenance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Application Whitelist Monitor</span>\r\nSimplifies security whitelisting across a large, dynamic application set by automating the generation and maintenance of hashes and file certificates.<br /><br />\r\n<span style=\"font-weight: bold;\">Transform Digital Workspaces</span>\r\nIvanti Workspace Control is an ideal complement to VDI, mobility, and other digital workplace transformation strategies, since it provides an automated, policy-based way of mapping individual users to their digital workspaces across devices and delivery platforms. Users can roam seamlessly across hybrid environments for full productivity.\r\nAnd, because Workspace Control decouples the desktop experience from underlying infrastructure, IT upgrade projects are easier to execute and less disruptive to users.<br /><br />\r\n<span style=\"font-weight: bold;\">Deliver a Consistent User Experience</span>\r\nWorkspace Control helps IT provide a consistent user experience across desktops, laptops, tablets, and smartphones—while still applying the appropriate resource limitations as workers move from office to home to the road.<br /><br />\r\n<span style=\"font-weight: bold;\">Regulatory and Corporate Compliance</span>\r\nWhether it’s meeting software licensing agreements or adhering to regulatory restrictions, Workspace Control allows IT to set, enforce, and report on granular policy rules at the user level. IT gains control over user behavior while still providing the necessary access to resources to keep users productive, plus the ability to document and demonstrate compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Citrix XenApp and XenDesktop Support </span>\r\nWorkspace Control is compatible with Citrix XenApp/XenDesktop 7.15 LTSR.<br /><br />\r\n<span style=\"font-weight: bold;\">Updated macOS and Linux Support</span>\r\nThe macOS and Linux agents have been updated to support the latest releases of macOS, CentOS, and Red Hat Enterprise Linux.<br />Ivanti Workspace Control reduces the complexity of managing the user workspace to deliver:\r\n<ul><li>A more productive and engaged workforce</li></ul>\r\n<ul><li>Improved corporate and regulatory compliance</li></ul>\r\n<ul><li>Lower cost of IT operations</li></ul>\r\n<ul><li>Better allocation of IT staff and skills</li></ul>\r\n<ul><li>Greater organizational agility</li></ul>\r\n<ul><li>Simplified infrastructure upgrades</li></ul>","shortDescription":"IVANTI WORKSPACE CONTROL: WORKSPACE MANAGEMENT FOR CONTEXT AWARE DIGITAL WORKSPACES ACROSS PHYSICAL, VIRTUAL AND CLOUD ENVIRONMENTS","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Workspace Control","keywords":"","description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne","og:title":"Ivanti Workspace Control","og:description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne"},"eventUrl":"","translationId":6205,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":348,"title":"No centralized control over IT systems"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-2067-florida-marlins","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":221,"title":"LANDESK Service Desk for bank","description":"Description is not ready yet","alias":"landesk-service-desk-for-bank","roi":0,"seo":{"title":"LANDESK Service Desk for bank","keywords":"","description":"Description is not ready yet","og:title":"LANDESK Service Desk for bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":1111,"title":"kaspi bank","logoURL":"https://old.roi4cio.com/uploads/roi/company/kaspi_bank.png","alias":"kaspi-bank","address":"","roles":[],"description":"The kaspi bank has always placed emphasis on the quality of services and the gradual development of a stable, differing its conservatism. The kaspi bank team does not conquer neighboring markets, focusing on working with Kazakhstanis and Kazakhstani businesses within the country. This solution has a simple explanation. We see that the population needs a good banking service and a reliable financial partner. The kaspi bank has already become one for more than 3 million customers, including more than 8 thousand small and medium-sized companies. The bank has built one of the largest branch networks, and you can meet our employees in almost every large store where people make big purchases. We are pleased that part of them, namely 1.5 million (the number of issued express loans) were made with our participation.\r\nImproving the quality of life of Kazakhstanis, the kaspi bank strives to become the best retail bank. Behind this desire is a desire for truly qualitative change.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.kaspibank.kz/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"kaspi bank","keywords":"kaspi, bank, team, conservatism, differing, neighboring, conquer, focusing","description":"The kaspi bank has always placed emphasis on the quality of services and the gradual development of a stable, differing its conservatism. The kaspi bank team does not conquer neighboring markets, focusing on working with Kazakhstanis and Kazakhstani businesses","og:title":"kaspi bank","og:description":"The kaspi bank has always placed emphasis on the quality of services and the gradual development of a stable, differing its conservatism. The kaspi bank team does not conquer neighboring markets, focusing on working with Kazakhstanis and Kazakhstani businesses","og:image":"https://old.roi4cio.com/uploads/roi/company/kaspi_bank.png"},"eventUrl":""},"supplier":{},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":663,"logo":false,"scheme":false,"title":"LANDESK Service Desk","vendorVerified":0,"rating":"2.30","implementationsCount":2,"suppliersCount":0,"alias":"landesk-service-desk","companyTypes":[],"description":"Modernize your IT Service Management\r\nEnable your service management team to meet the needs of your users and your digital enterprise by delivering higher quality IT and business services consistently across the organization. LANDESK helps you manage and automate the lifecycle of ITSM processes to modernize your service delivery and IT support.\r\nLANDESK® Service Desk helps to optimize services, offers end users exceptional experiences, &nbsp;and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action.\r\nLANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance.\r\nLANDESK Service Desk Capabilities\r\nMobile ITSM\r\nDeliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access.\r\n\r\nIT Self Service\r\nProvide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog.\r\n\r\nRole-driven interface\r\nEmpower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs.\r\n\r\nITSM Reporting and Dashboards\r\nVisualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.\r\n\r\nIT Integration and Automation\r\nIntegrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.\r\n\r\nSocial ITSM\r\nBuild better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.\r\n\r\nBeyond core ITSM\r\nImprove automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department.\r\n\r\nITIL Processes\r\nDrive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes.\r\nITSM Software as a Service (SaaS)\r\nAvailable as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model.\r\nDesign App Store\r\nView and select new service management apps from the LANDESK Design App Store to better support your business.","shortDescription":"LANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"LANDESK Service Desk","keywords":"service, your, management, Service, ITSM, LANDESK, improve, business","description":"Modernize your IT Service Management\r\nEnable your service management team to meet the needs of your users and your digital enterprise by delivering higher quality IT and business services consistently across the organization. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":118,"title":"Kazakhstan","name":"KAZ"}],"startDate":"2013-02-01","endDate":"2013-07-01","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":10,"title":"Ensure Compliance"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":179,"title":"Shortage of inhouse software developers"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://smartservicedesk.ru/successstories/creation-of-system-automation-percent/#1","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":222,"title":"LANDESK Service Desk for the organization of pipeline transportation of oil products","description":"Description is not ready yet","alias":"landesk-service-desk-for-the-organization-of-pipeline-transportation-of-oil-products","roi":0,"seo":{"title":"LANDESK Service Desk for the organization of pipeline transportation of oil products","keywords":"","description":"Description is not ready yet","og:title":"LANDESK Service Desk for the organization of pipeline transportation of oil products","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. 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IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. 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LANDESK helps you manage and automate the lifecycle of ITSM processes to modernize your service delivery and IT support.\r\nLANDESK® Service Desk helps to optimize services, offers end users exceptional experiences, &nbsp;and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action.\r\nLANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance.\r\nLANDESK Service Desk Capabilities\r\nMobile ITSM\r\nDeliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access.\r\n\r\nIT Self Service\r\nProvide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog.\r\n\r\nRole-driven interface\r\nEmpower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs.\r\n\r\nITSM Reporting and Dashboards\r\nVisualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.\r\n\r\nIT Integration and Automation\r\nIntegrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.\r\n\r\nSocial ITSM\r\nBuild better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.\r\n\r\nBeyond core ITSM\r\nImprove automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department.\r\n\r\nITIL Processes\r\nDrive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes.\r\nITSM Software as a Service (SaaS)\r\nAvailable as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model.\r\nDesign App Store\r\nView and select new service management apps from the LANDESK Design App Store to better support your business.","shortDescription":"LANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"LANDESK Service Desk","keywords":"service, your, management, Service, ITSM, LANDESK, improve, business","description":"Modernize your IT Service Management\r\nEnable your service management team to meet the needs of your users and your digital enterprise by delivering higher quality IT and business services consistently across the organization. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"2013-03-01","endDate":"2013-10-01","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":370,"title":"No automated business processes"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://smartservicedesk.ru/successstories/creation-automated-system/#1","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":1075,"title":"Microsoft Exchange, Microsoft Sharepoint, Microsoft SCMM for University","description":"<span style=\"font-style: italic;\">Description is not ready yet</span>","alias":"microsoft-exchange-microsoft-sharepoint-microsoft-scmm-for-university","roi":0,"seo":{"title":"Microsoft Exchange, Microsoft Sharepoint, Microsoft SCMM for University","keywords":"","description":"<span style=\"font-style: italic;\">Description is not ready yet</span>","og:title":"Microsoft Exchange, Microsoft Sharepoint, Microsoft SCMM for University","og:description":"<span style=\"font-style: italic;\">Description is not ready yet</span>"},"deal_info":"","user":{"id":7887,"title":"Lugansk State Medical University","logoURL":"https://old.roi4cio.com/uploads/roi/company/LGMU.jpg","alias":"luganskii-gosudarstvennyi-medicinskii-universitet","address":"","roles":[],"description":" Lugansk State Medical University is a higher educational institution of Lugansk.<br />It was founded in 1956. Received university status in 1994. Initially, there was a medical faculty. In 1983, the faculties of foreign students and the pediatric were opened. In 1998, the pharmaceutical and dental faculties were opened. There is also a faculty of postgraduate students. In 2014, in connection with the war in the Donbass, the university was officially evacuated to Rubezhnoye. However, most of the students and teachers of the university remained in Lugansk, where they continue their studies and work at the St. Luke Lugansk State Medical University.<br />The university is actively involved in international activities. Students from the Middle East (Iran, Iraq), Africa (Ghana, Nigeria, Egypt, Libya, Morocco) and Southeast Asia (India, Malaysia, Singapore) are studying. The university trains doctors of various specialties, pharmacists. The university has three educational buildings, a pharmacy studio, a dental clinic, a stadium, as well as a number of departments and clinics in the medical institutions of the city. Also at the university there is a &quot;House of Books.&quot;","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://lgmu.ru/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Lugansk State Medical University","keywords":"","description":" Lugansk State Medical University is a higher educational institution of Lugansk.<br />It was founded in 1956. Received university status in 1994. Initially, there was a medical faculty. In 1983, the faculties of foreign students and the pediatric were opened.","og:title":"Lugansk State Medical University","og:description":" Lugansk State Medical University is a higher educational institution of Lugansk.<br />It was founded in 1956. Received university status in 1994. Initially, there was a medical faculty. In 1983, the faculties of foreign students and the pediatric were opened.","og:image":"https://old.roi4cio.com/uploads/roi/company/LGMU.jpg"},"eventUrl":""},"supplier":{"id":6447,"title":"AM Integrator (AMI)","logoURL":"https://old.roi4cio.com/uploads/roi/company/am_integrator.png","alias":"am-integrator","address":"Illinska St., 14/6 Kiev, 04070 Ukraine","roles":[],"description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and integrated business security systems for medium and large enterprises, as well as the public sector. AM Integrator helps companies:\r\n<ul><li>increase risk manageability and business productivity;</li></ul>\r\n<ul><li>reduce costs;</li></ul>\r\n<ul><li>protect data.</li></ul>\r\nAM Integrator offers intelligent and flexible solutions, including cloud services, that will help you strategically transform your business using technologies and platforms of industry leaders.<br />The company offers solutions for increasing productivity, effective collaboration, mobility and relationship management, identity-driven, advanced analytics, or the Internet of things. AM Integrator also helps with core infrastructure, from support to creating disaster recovery solutions. The team of company experts has been working with cloud technologies for more than 5 years, with virtual environments - more than 10 years.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":116,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":21,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.amintegrator.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"AM Integrator (AMI)","keywords":"","description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and i","og:title":"AM Integrator (AMI)","og:description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and i","og:image":"https://old.roi4cio.com/uploads/roi/company/am_integrator.png"},"eventUrl":""},"vendors":[{"id":163,"title":"Microsoft","logoURL":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png","alias":"microsoft","address":"Microsoft","roles":[],"description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.","companyTypes":[],"products":{},"vendoredProductsCount":39,"suppliedProductsCount":39,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":66,"vendorPartnersCount":0,"supplierPartnersCount":272,"b4r":0,"categories":{},"companyUrl":"www.microsoft.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Microsoft","keywords":"Microsoft, software, world, products, hardware, Xbox, video, game","description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:title":"Microsoft","og:description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:image":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png"},"eventUrl":""}],"products":[{"id":5,"logo":false,"scheme":false,"title":"Microsoft Hyper-V","vendorVerified":0,"rating":"2.40","implementationsCount":12,"suppliersCount":0,"alias":"microsoft-hyper-v","companyTypes":[],"description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact with the virtual machine.\r\nHyper-V-specific cmdlets for Windows PowerShell. Windows Server 2012 includes a Hyper-V module, which provides command-line access to all the functionality available in the GUI, as well functionality not available through the GUI. For more information about the Hyper-V module, see Hyper-V Module for Windows PowerShell.\r\nIf you use Server Manager to install the Hyper-V role, the management tools are included unless you specifically exclude them. If you use Windows PowerShell to install the Hyper-V role, the management tools are not included by default. To install the tools, use the parameter –IncludeManagementTools. For instructions about installing the Hyper-V role, see Install Hyper-V and create a virtual machine.\r\n\r\nOverview of Hyper-V\r\nApplies To: Windows Server 2008 R2\r\nHyper-V provides software infrastructure and basic management tools that you can use to create and manage a virtualized server computing environment. This virtualized environment can be used to address a variety of business goals aimed at improving efficiency and reducing costs. For example, a virtualized server environment can help you:\r\nReduce the costs of operating and maintaining physical servers by increasing your hardware utilization. You can reduce the amount of hardware needed to run your server workloads.\r\nIncrease development and test efficiency by reducing the amount of time it takes to set up hardware and software and reproduce test environments.\r\nImprove server availability without using as many physical computers as you would need in a failover configuration that uses only physical computers.\r\nSome ways Hyper-V can help you\r\nHyper-V can help you:\r\nEstablish or expand a private cloud environment. Provide more flexible, on-demand IT services by moving to or expanding your use of shared resources and adjust utilization as demand changes.\r\nUse your hardware more effectively. Consolidate servers and workloads onto fewer, more powerful physical computers to use less power and physical space.\r\nImprove business continuity. Minimize the impact of both scheduled and unscheduled downtime of your workloads.\r\nEstablish or expand a virtual desktop infrastructure (VDI). Use a centralized desktop strategy with VDI can help you increase business agility and data security, as well as simplify regulatory compliance and manage desktop operating systems and applications. Deploy Hyper-V and Remote Desktop Virtualization Host (RD Virtualization Host) on the same server to make personal virtual desktops or virtual desktop pools available to your users.\r\nMake development and test more efficient. Reproduce different computing environments without having to buy or maintain all the hardware you'd need if you only used physical systems.\r\nHyper-V and other virtualization products\r\nHyper-V in Windows and Windows Server replaces older hardware virtualization products, such as Microsoft Virtual PC, Microsoft Virtual Server, and Windows Virtual PC. Hyper-V offers networking, performance, storage and security features not available in these older products.\r\nHyper-V and most third-party virtualization applications that require the same processor features aren't compatible. That's because the processor features, known as hardware virtualization extensions, are designed to not be shared. For details, see Virtualization applications do not work together with Hyper-V, Device Guard, and Credential Guard.","shortDescription":"The Hyper-V role enables you to create and manage a virtualized computing environment by using virtualization technology that is built in to Windows Server. Installing the Hyper-V role installs the required components and optionally installs management tools. The required components include Windows hypervisor, Hyper-V Virtual Machine Management Service, the virtualization WMI provider, and other virtualization components such as the virtual machine bus (VMbus), virtualization service provider (VSP) and virtual infrastructure driver (VID).","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Hyper-V","keywords":"Hyper-V, Windows, hardware, virtual, physical, your, tools, server","description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact","og:title":"Microsoft Hyper-V","og:description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact"},"eventUrl":"","translationId":617,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":366,"logo":false,"scheme":false,"title":"Microsoft Sharepoint Server","vendorVerified":0,"rating":"2.70","implementationsCount":7,"suppliersCount":0,"alias":"microsoft-sharepoint-server","companyTypes":[],"description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and customization capabilities. There are three versions of SharePoint Server: Foundation (free), Standard, and Enterprise, although the free version may have been discontinued in 2016. These servers may be provisioned as normal virtual/cloud servers, or as hosted services.","shortDescription":"SharePoint is a web based application that integrates with Microsoft Office. Launched in 2001, SharePoint is primarily sold as a document management and storage system, but the product is highly configurable and usage varies substantially between organizations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Sharepoint Server","keywords":"SharePoint, Server, free, servers, Standard, although, Enterprise, versions","description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and custo","og:title":"Microsoft Sharepoint Server","og:description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and custo"},"eventUrl":"","translationId":367,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":148,"title":"Enterprise Portal","alias":"enterprise-portal","description":"An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.\r\nOne hallmark of enterprise portals is the de-centralized content contribution and content management, which keeps the information always updated. Another distinguishing characteristic is that they cater for customers, vendors and others beyond an organization's boundaries. This contrasts with a corporate portal which is structured for roles within an organization.\r\nAn enterprise portal has two main functions; integration and presentation. It must be able to access information from multiple and varied sources and manipulate that information through the portal.\r\nOther common features include;\r\n<ul><li><span style=\"font-style: italic;\">Single sign-on</span> — enterprise portals can provide single sign-on capabilities between their users and various other systems. This requires a user to authenticate only once.</li><li><span style=\"font-style: italic;\">Integration</span> — the connection of functions and data from multiple systems into new components/portlets/web parts with an integrated navigation between these components.</li><li><span style=\"font-style: italic;\">Federation</span> — the integration of content provided by other portals, typically through the use of WSRP or similar technologies.</li><li><span style=\"font-style: italic;\">Customization</span> — Users can customize the look and feel of their environment. Customers who are using EIPs can edit and design their own web sites which are full of their own personality and own style; they can also choose the specific content and services they prefer. Also refers to the ability to prioritize most appropriate content based on attributes of the user and metadata of the available content.</li><li><span style=\"font-style: italic;\">Personalization</span> — Personalization is more about matching content with the user. Based on a user profile, personalization uses rules to match the &quot;services&quot;, or content, to the specific user. To some degree, you can think of the two like this: customization is in hands of the end user, personalization is not. Of course actual personalization is often based on your role or job function within the portal context.</li><li><span style=\"font-style: italic;\">Access control</span> — the ability for portal to limit specific types of content and services users have access to. For example, a company's proprietary information can be entitled for only company employee access. This access rights may be provided by a portal administrator or by a provisioning process. Access control lists manage the mapping between portal content and services over the portal user base.</li><li><span style=\"font-style: italic;\">Enterprise search</span> — search enterprise content using enterprise search.</li><li><span style=\"font-style: italic;\">Omni channel enablement</span> — present the pages optimally on all channels and devices.</li><li><span style=\"font-style: italic;\">Analytics</span> — track and monitor user behaviour on portal pages (such as navigation, clicks, downloads, page exits and such) and generate reports.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Portal?</span>\r\nAbbreviated as EPS, Enterprise Portal Software is a prepackaged software kit used by the enterprise to integrate its information and processes. Organizations use portals primarily to aggregate information from a number of different sources, including disparate systems, and provide this information to authorized users in a neatly managed single screen or system.\r\n<span style=\"font-weight: bold;\">Typical Enterprise Portal's Interface</span>\r\nEPS usually offers a Web-based interface to provide a secure unified access point through which information is aggregated to application-specific portlets.&nbsp; Enterprise Portal Software lets authorized users access Web services, and portals can be combined to form portal networks that can cover an organization's entire enterprise system.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Enterprise_Portal.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"},{"id":307,"title":"Archiving Software","alias":"archiving-software","description":" Enterprise <span style=\"font-weight: bold;\">archiving software </span>is designed to assist in storing a company’s structured and unstructured data. By incorporating unstructured data (e.g., email messages and media files), enterprise information archiving software provides more complete archives of business data across the board. Data can be stored on premise with local data servers or on cloud servers, or using a hybrid of the two. These solutions are used throughout a business by any employee, since all teams should be archiving their data for, at minimum, auditing purposes. Data archiving software are typically implemented and maintained by a company’s data team, and they can be used by companies of any size.\r\nWhile similar to a backup software solution, archiving solution handles the original data as opposed to a copy of that data. To qualify for the data archiving solutions category, a product must: \r\n<ul><li>Store both structured and unstructured data</li><li>Provide data management options for archived data</li><li>Protect access to archived data</li></ul>","materialsDescription":"<h1 class=\"align-center\"> What is Archiving Software?</h1>\r\nArchiving Software supports enterprises in retaining and rapidly retrieving structured and unstructured data over time while complying with security standards and the like. File archiving may include images, messages (e.g. IMs, social media posts, etc.), emails, and content from web pages and social sites. Compliant data retention may require retaining data in its native form and context so that it can be understood.\r\nAlso called Enterprise Information Archiving (EIA), archiving software is designed to meet discovery requirements. That means that the archive must be searchable so that all stored data can be retrieved with context intact.\r\nArchiving software is most commonly a requirement for banking institutions and governments. More stringent privacy laws means that EIA has become a concern for private corporations as well. Archiving software will contain features overlapping Enterprise Search, Data Governance and eDiscovery, and some features in common with ECM.\r\n<h1 class=\"align-center\">What’s the Difference: Backup vs Archive</h1>\r\nBackups and archives serve different functions, yet it’s common to hear the terms used interchangeably in cloud storage. \r\nA <span style=\"font-weight: bold;\">backup </span>is a copy of your data that is made to protect against loss of that data. Typically, backups are made on a regular basis according to a time schedule or when the original data changes. The original data is not deleted, but older backups are often deleted in favor of newer backups.<br /><span style=\"font-weight: bold;\">The goal of a backup</span> is to make a copy of anything in current use that can’t afford to be lost. A backup of a desktop or mobile device might include just the user data so that a previous version of a file can be recovered if necessary.\r\nOn these types of devices an assumption is often made that the OS and applications can easily be restored from original sources if necessary (and/or that restoring an OS to a new device could lead to significant corruption issues). In a virtual server environment, a backup could include.\r\nAn <span style=\"font-weight: bold;\">archive </span>is a copy of data made for long-term storage and reference. The original data may or may not be deleted from the source system after the archive copy is made and stored, though it is common for the archive to be the only copy of the data. \r\nIn contrast to a backup whose purpose is to be able to return a computer or file system to a state it existed in previously, <span style=\"font-weight: bold;\">data archiving can have multiple purposes</span>. An archiving system can provide an individual or organization with a permanent record of important papers, legal documents, correspondence, and other matters.\r\nOften, archive program is used to meet information retention requirements for corporations and businesses. If a dispute or inquiry arises about a business practice, contract, financial transaction, or employee, the records pertaining to that subject can be obtained from the archive.\r\nAn archive is frequently used to ease the burden on faster and more frequently accessed data storage systems. Older data that is unlikely to be needed often is put on systems that don’t need to have the speed and accessibility of systems that contain data still in use. Archival storage systems are usually less expensive, as well, so a strong motivation is to save money on data storage.\r\nArchives are often created based on the age of the data or whether the project the data belongs to is still active. Data archiving solutions&nbsp; might send data to an archive if it hasn’t been accessed in a specified amount of time, when it has reached a certain age, if a person is no longer with the organization, or the files have been marked for storage because the project has been completed or closed.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Archiving_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":392,"logo":false,"scheme":false,"title":"Microsoft Exchange","vendorVerified":0,"rating":"2.00","implementationsCount":11,"suppliersCount":0,"alias":"microsoft-exchange","companyTypes":[],"description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaboration with document sharing Add enhanced archiving, security, and compliance features <span style=\"font-weight: bold;\">Exchange Online</span> Exchange is available as a standalone hosted service from Microsoft. You can also get Exchange as part of an Office 365 plan that includes Office apps, SharePoint, and Skype for Business. <span style=\"font-weight: bold;\">Exchange Server 2016</span> Increase productivity and keep your business information safe, while maintaining the control you need. <span style=\"font-weight: bold;\">Other Exchange products</span> Exchange Online Archiving Exchange Online Protection Office 365 Advanced Threat Protection Exchange Online Kiosk Exchange for government agencies","shortDescription":"Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Exchange","keywords":"Exchange, Online, Microsoft, Office, with, Protection, email, more","description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati","og:title":"Microsoft Exchange","og:description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati"},"eventUrl":"","translationId":393,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":582,"logo":false,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"alias":"microsoft-system-center-configuration-manager-sccm","companyTypes":[],"description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":983,"logo":false,"scheme":false,"title":"Microsoft Skype for Business","vendorVerified":0,"rating":"2.00","implementationsCount":6,"suppliersCount":0,"alias":"microsoft-skype-for-business","companyTypes":[],"description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for Business Basic in comparison to the Skype for Business client, please visit this page: Skype for Business client comparision chart&nbsp; Note: This Skype for Business Basic MSI desktop client provides presence, instant messaging and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 or Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephony support, archiving &amp; compliance features. Please download full Skype for Business Windows desktop client from the Office 365 Software portal following the steps in Install Skype for Business on your PC.","shortDescription":"Microsoft Skype for Business gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Skype for Business","keywords":"Business, Skype, client, Office, features, Basic, desktop, Microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:title":"Microsoft Skype for Business","og:description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B"},"eventUrl":"","translationId":984,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":395,"title":"Decentralization of management"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"},{"id":148,"title":"Enterprise Portal","alias":"enterprise-portal","description":"An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.\r\nOne hallmark of enterprise portals is the de-centralized content contribution and content management, which keeps the information always updated. Another distinguishing characteristic is that they cater for customers, vendors and others beyond an organization's boundaries. This contrasts with a corporate portal which is structured for roles within an organization.\r\nAn enterprise portal has two main functions; integration and presentation. It must be able to access information from multiple and varied sources and manipulate that information through the portal.\r\nOther common features include;\r\n<ul><li><span style=\"font-style: italic;\">Single sign-on</span> — enterprise portals can provide single sign-on capabilities between their users and various other systems. This requires a user to authenticate only once.</li><li><span style=\"font-style: italic;\">Integration</span> — the connection of functions and data from multiple systems into new components/portlets/web parts with an integrated navigation between these components.</li><li><span style=\"font-style: italic;\">Federation</span> — the integration of content provided by other portals, typically through the use of WSRP or similar technologies.</li><li><span style=\"font-style: italic;\">Customization</span> — Users can customize the look and feel of their environment. Customers who are using EIPs can edit and design their own web sites which are full of their own personality and own style; they can also choose the specific content and services they prefer. Also refers to the ability to prioritize most appropriate content based on attributes of the user and metadata of the available content.</li><li><span style=\"font-style: italic;\">Personalization</span> — Personalization is more about matching content with the user. Based on a user profile, personalization uses rules to match the &quot;services&quot;, or content, to the specific user. To some degree, you can think of the two like this: customization is in hands of the end user, personalization is not. Of course actual personalization is often based on your role or job function within the portal context.</li><li><span style=\"font-style: italic;\">Access control</span> — the ability for portal to limit specific types of content and services users have access to. For example, a company's proprietary information can be entitled for only company employee access. This access rights may be provided by a portal administrator or by a provisioning process. Access control lists manage the mapping between portal content and services over the portal user base.</li><li><span style=\"font-style: italic;\">Enterprise search</span> — search enterprise content using enterprise search.</li><li><span style=\"font-style: italic;\">Omni channel enablement</span> — present the pages optimally on all channels and devices.</li><li><span style=\"font-style: italic;\">Analytics</span> — track and monitor user behaviour on portal pages (such as navigation, clicks, downloads, page exits and such) and generate reports.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Portal?</span>\r\nAbbreviated as EPS, Enterprise Portal Software is a prepackaged software kit used by the enterprise to integrate its information and processes. Organizations use portals primarily to aggregate information from a number of different sources, including disparate systems, and provide this information to authorized users in a neatly managed single screen or system.\r\n<span style=\"font-weight: bold;\">Typical Enterprise Portal's Interface</span>\r\nEPS usually offers a Web-based interface to provide a secure unified access point through which information is aggregated to application-specific portlets.&nbsp; Enterprise Portal Software lets authorized users access Web services, and portals can be combined to form portal networks that can cover an organization's entire enterprise system.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Enterprise_Portal.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"},{"id":307,"title":"Archiving Software","alias":"archiving-software","description":" Enterprise <span style=\"font-weight: bold;\">archiving software </span>is designed to assist in storing a company’s structured and unstructured data. By incorporating unstructured data (e.g., email messages and media files), enterprise information archiving software provides more complete archives of business data across the board. Data can be stored on premise with local data servers or on cloud servers, or using a hybrid of the two. These solutions are used throughout a business by any employee, since all teams should be archiving their data for, at minimum, auditing purposes. Data archiving software are typically implemented and maintained by a company’s data team, and they can be used by companies of any size.\r\nWhile similar to a backup software solution, archiving solution handles the original data as opposed to a copy of that data. To qualify for the data archiving solutions category, a product must: \r\n<ul><li>Store both structured and unstructured data</li><li>Provide data management options for archived data</li><li>Protect access to archived data</li></ul>","materialsDescription":"<h1 class=\"align-center\"> What is Archiving Software?</h1>\r\nArchiving Software supports enterprises in retaining and rapidly retrieving structured and unstructured data over time while complying with security standards and the like. File archiving may include images, messages (e.g. IMs, social media posts, etc.), emails, and content from web pages and social sites. Compliant data retention may require retaining data in its native form and context so that it can be understood.\r\nAlso called Enterprise Information Archiving (EIA), archiving software is designed to meet discovery requirements. That means that the archive must be searchable so that all stored data can be retrieved with context intact.\r\nArchiving software is most commonly a requirement for banking institutions and governments. More stringent privacy laws means that EIA has become a concern for private corporations as well. Archiving software will contain features overlapping Enterprise Search, Data Governance and eDiscovery, and some features in common with ECM.\r\n<h1 class=\"align-center\">What’s the Difference: Backup vs Archive</h1>\r\nBackups and archives serve different functions, yet it’s common to hear the terms used interchangeably in cloud storage. \r\nA <span style=\"font-weight: bold;\">backup </span>is a copy of your data that is made to protect against loss of that data. Typically, backups are made on a regular basis according to a time schedule or when the original data changes. The original data is not deleted, but older backups are often deleted in favor of newer backups.<br /><span style=\"font-weight: bold;\">The goal of a backup</span> is to make a copy of anything in current use that can’t afford to be lost. A backup of a desktop or mobile device might include just the user data so that a previous version of a file can be recovered if necessary.\r\nOn these types of devices an assumption is often made that the OS and applications can easily be restored from original sources if necessary (and/or that restoring an OS to a new device could lead to significant corruption issues). In a virtual server environment, a backup could include.\r\nAn <span style=\"font-weight: bold;\">archive </span>is a copy of data made for long-term storage and reference. The original data may or may not be deleted from the source system after the archive copy is made and stored, though it is common for the archive to be the only copy of the data. \r\nIn contrast to a backup whose purpose is to be able to return a computer or file system to a state it existed in previously, <span style=\"font-weight: bold;\">data archiving can have multiple purposes</span>. An archiving system can provide an individual or organization with a permanent record of important papers, legal documents, correspondence, and other matters.\r\nOften, archive program is used to meet information retention requirements for corporations and businesses. If a dispute or inquiry arises about a business practice, contract, financial transaction, or employee, the records pertaining to that subject can be obtained from the archive.\r\nAn archive is frequently used to ease the burden on faster and more frequently accessed data storage systems. Older data that is unlikely to be needed often is put on systems that don’t need to have the speed and accessibility of systems that contain data still in use. Archival storage systems are usually less expensive, as well, so a strong motivation is to save money on data storage.\r\nArchives are often created based on the age of the data or whether the project the data belongs to is still active. Data archiving solutions&nbsp; might send data to an archive if it hasn’t been accessed in a specified amount of time, when it has reached a certain age, if a person is no longer with the organization, or the files have been marked for storage because the project has been completed or closed.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Archiving_Software.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.pcweek.ua/themes/detail.php?ID=142523&THEME_ID=13882","title":"Media"}},"comments":[],"referencesCount":0},{"id":905,"title":"Microsoft System Center 2012 Configuration Manager for bank","description":"Description is not ready yet","alias":"microsoft-system-center-2012-configuration-manager-for-bank","roi":0,"seo":{"title":"Microsoft System Center 2012 Configuration Manager for bank","keywords":"","description":"Description is not ready yet","og:title":"Microsoft System Center 2012 Configuration Manager for bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":1187,"title":"Sberbank of Russia","logoURL":"https://old.roi4cio.com/uploads/roi/company/Sberbank_01.png","alias":"sberbank-rossii","address":"","roles":[],"description":"The history of the Subsidiary Bank of Sberbank of Russia Joint Stock Company in Kazakhstan begins at the end of 2006, when Sberbank of Russia, the flagship of the Russian financial system, the largest financial institution in Central and Eastern Europe, acquires 99.99% of TexakBank, recognized as the bank with the best level of customer service according to the National Business magazine.\r\nIn 2007, the Bank obtained a license to conduct banking and other operations carried out by banks in national and foreign currencies. 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Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. 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Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":348,"title":"No centralized control over IT systems"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":376,"title":"Unstructured data"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":395,"title":"Decentralization of management"}]}},"categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/vprovadzhennya-sistemi-upravlinnya-konfiguratsiyami/","title":"Supplier's web site"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}