Categories
Problems that solves
Low quality of customer service
High costs of routine operations
No automated business processes
No support for mobile and remote users
Low employee productivity
High costs of IT personnel
Failure to attract new customers
Customer attrition
Low quality of customer support
High costs
Values
Reduce Costs
Enhance Staff Productivity
Improve Customer Service
Increase Customer Base
Expand Sales Geography
Support Customers
Enhance Competitive Ability
About Product
Description
Chatbots use natural language recognition capabilities to discern the intent of what a user is saying, in order to respond to inquiries and requests. The problem is, most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more.
Skill routing
Watson Assistant will determine whether to provide a direct answer or reference search results from a document or database.
Secure & trusted
Watson Assistant can live in an isolated cloud environment or on-premises, allowing you to build and scale.
Powered by AI
Industry-leading AI powers the underlying natural language models and provides training recommendations as you build.
Watson Assistant comes packaged with Customer Care, Banking, Insurance, Telco, Utilities, and eCommerce content. For additional content, Watson Assistant integrates with outside domain knowledge artifacts. And of course, our chatbot API integrates with other Watson APIs.
Competitive products
User features
Roles of Interested Employees
Chief Executive Officer
Chief Information Officer
Chief Sales Officer
Operational Manager
Sales Management
Marketing Management
Consultant
Organizational Features
Web-based customer portal
Mobile users
Internet access is available for employees
Social networks are used