OmniPCX Enterprise

Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a communication software that delivers world-class business telephony features for medium, large and very large sized companies, offering a choice of centralized or decentralized IP telephony solutions to suit your needs. Benefits: OmniPCX Enterprise Communication Server Improves communication, boosting employee productivity and customer interaction by delivering a comprehensive set of telephony services to all staff members at all locations Improves collaboration with strong integration with OpenTouch™ multi-party, multimedia and multi-device conversation services Optimizes operational efficiency, customer satisfaction and safety and security through a large ecosystem of applications in hospitality, healthcare, education, transportation, energy, finance and banking, customer service, state and local government Increases business continuity thanks to a robust telephony infrastructure deployed in hundreds of thousands of enterprises including extra-large global companies Lowers telecom bills with embedded least cost routing, native VoIP over Wide Area Networks and centralized off-net digital and SIP trunks Lowers total cost of ownership (TCO) through highly scalable software enabling centralized and virtualized deployments that reduce operational costs and improve IT agility Protects IT investment with advanced features enabled for medium- and large-sized companies, without needing dedicated, high-level technical resources and staff Features: OmniPCX Enterprise Communication Server Intuitive telephony experience with dynamic vocal and graphical guidance available on desk phones, conference phones, fax devices, wireless DECT or WLAN handsets and software clients Native off-site mobility support allows a single contact number, reverse calls and on-call services, and is open to any mobile Native contact center application Native VoIP software clients on Microsoft PC, Apple Mac, Apple iPad, Apple iPhone Centrally managed media gateways: Digital or IP-connected cabinets that provide high-density connectivity for analog, digital phones and trunks. Media gateways also provide media and security services as well as business continuity options Strong integration with visual and mobile collaboration software and infrastructure, including OpenTouch™ conversation and HD video conferencing Open interfaces to a large ecosystem of applications leveraging embedded monitoring, routing, location, notification, and hospitality APIs Flexible device and trunk connectivity: IP, SIP, digital and analog ports are natively supported Flexible communication cost control options include least-cost routing, voice free ride over IP or off-net SIP centralization Robust and secure telephony infrastructure offers voice quality and routing policy enforcement, a high performance security solution with embedded encryption, plus multiple levels of redundancy including branch office survivability and geographic disaster recovery Highly flexible architecture can accommodate centralized, distributed or hybrid networks with smooth transformation paths to centralized IP networks. Works on Alcatel-Lucent LAN/WLAN networks and other vendors’ networks. Delivery on appliances and on VMware virtualized infrastructure High scalability deployed in multi-national Fortune 500 companies Comprehensive centralized management and SLA control options