Google G Suite for Whirlpool Corporation

Additional information

Source: Web-site of vendor

The project has been delivered on schedule

The budget has not been exceeded

Functionality complies with task

Description

Challenges. Product leadership is driven by strong market demand for big products and big brands. The challenge is not only to keep up with the pace of the market, but also to dominate other corporations. In the face of global competition, one of the challenges Whirlpool faces is the need to innovate as quickly as possible. “We must focus on getting products to market as soon as possible and at the level of quality that our customers expect. It is also important for us to speed up the process of collecting customer information so that we can provide the best customer service around the world. ”- Mike Heim, CIO, Whirlpool Corporation

Light bulb. To leverage the world's best ideas and apply them locally, and to break down all geographic barriers to doing business, Whirlpool decided to implement Google G Suite.

Solution. Integration. G Suite has proven to be a fairly simple and easy-to-use solution for Whirlpool employees, even though its services are actually very complex and well thought out. G Suite provided all the necessary collaboration tools and was guaranteed to secure all corporate business processes.
“Moving to G Suite isn't just about changing our IT strategy, it's about changing our culture. We must think, share and move faster to get our products to market. ”- Mike Heim, CIO, Whirlpool Corporation

Result. With G Suite, Whirlpool is becoming a more customer-centric company with user needs in mind. The future success of a company depends on the ability to build strong relationships with clients and to create and share projects within their team. Generating new ideas is critical to Whirlpool's success in the coming years.
“We believe that G Suite helps us overcome our geographic barriers and work together quickly from anywhere in the world to help us create what we call a 'winning workplace,'” - Mike Heim, CIO, Whirlpool Corporation

Details

Business tasks

Enhance Competitive Ability

Increase Customer Base

Reduce Production Timelines

Ensure Security and Business Continuity

Enhance Staff Productivity

Reduce Costs

Improve Customer Service

Problems

No unified email system

Low quality of customer service

Total high cost of ownership of IT infrastructure (TCO)

High costs of routine operations

No automated business processes

Low employee productivity

Low quality of customer support

Poor communication and coordination among staff

High costs