Additional information
Source: Supplier's web siteThe project has been delivered on schedule
The budget has not been exceeded
Functionality complies with task
CISCO Packaged Contact Center Enterprise for modernization of VOLIA provider's contact centers
Description
Description is not ready yet
Details
Business tasks
Enhance Staff Productivity
Ensure Security and Business Continuity
Improve Customer Service
Increase Customer Base
Support Customers
Problems
Inability to forecast execution timelines
Low quality of customer service
No automated business processes
IT infrastructure does not meet business tasks
Low employee productivity
Failure to attract new customers
Low quality of customer support
