Cisco Packaged Contact Center Enterprise for Bank

Additional information

Source: Supplier's web site

The project has been delivered on schedule

The budget has not been exceeded

Functionality complies with task

Description

Description is not ready yet

Details

Business tasks

Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Manage Risks

Problems

Low quality of customer support

Non-compliant with IT security requirements

Low employee productivity

No automated business processes

Low quality of customer service

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