Capabilities

• CASE MANAGEMENT
• INTELLIGENT ROUTING
• OMNI CHANNEL
• ACCOUNTS, CONTACTS, PRODUCTS, SLAS, ENTITLEMENTS
• SELF-SERVICE PORTAL, KNOWLEDGE & COMMUNITIES
• FIELD SERVICE MANAGEMENT
• CONNECTION WITH FIELD SERVICE, OPERATIONS, FINANCE, ETC.
• ISSUE RESOLUTION
• VOICE OF THE CUSTOMER
• VISUAL WORKFLOW AND AUTOMATION

Apps Licensed Separately

• AGENT INTELLIGENCE
• PERFORMANCE ANALYTICS
• OPERATIONAL INTELLIGENCE
• FINANCIAL PLANNIN
• PROJECT PORTFOLIO MANAGEMENT