ServiceNow Customer Service Management
1.40

Problems that solves

Decentralized IT systems

Low quality of customer service

No automated business processes

High costs of routine operations

Failure to attract new customers

Customer attrition

Low quality of customer support

Values

Reduce Costs

Improve Customer Service

Increase Customer Base

ServiceNow Customer Service Management

Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Description

Capabilities
  • CASE MANAGEMENT
  • INTELLIGENT ROUTING
  • OMNI CHANNEL
  • ACCOUNTS, CONTACTS, PRODUCTS, SLAS, ENTITLEMENTS
  • SELF-SERVICE PORTAL, KNOWLEDGE & COMMUNITIES
  • FIELD SERVICE MANAGEMENT
  • CONNECTION WITH FIELD SERVICE, OPERATIONS, FINANCE, ETC.
  • ISSUE RESOLUTION
  • VOICE OF THE CUSTOMER
  • VISUAL WORKFLOW AND AUTOMATION
Apps Licensed Separately
  • AGENT INTELLIGENCE
  • PERFORMANCE ANALYTICS
  • OPERATIONAL INTELLIGENCE
  • FINANCIAL PLANNIN
  • PROJECT PORTFOLIO MANAGEMENT