Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.

 

Outsourced IT & MSP Support

Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.

Customer Support

Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.

IT Help Desks

Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.

 

Connect Remotely. Save time and money.

On-demand remote support

Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.

Unattended remote access

Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.

File transfer

File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. The transfer is completely secure with SSL 256-bit AES encryption.

Voice and Video Chat

Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.

Reboot and reconnect

The remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.

Multiple Monitor Support

Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.

Get more context. Make smarter decisions.

• Have one place for all your contacts. Maintain your contacts in a centralized address book, and have a unified view of related tasks, notes, and emails.
• Track deals, and tasks.Stay on top of your deals, manage your tasks, and follow up on your to-do items. Categorize everything with Tags.
• Bring your team together. Create, assign custom roles to team members and control who can see what information with predefined user profiles. Stay up-to-date of all the happenings in your team through Feeds.
• Search intelligently. Quickly find exactly what you want with the intelligent multi-conditional search feature.
• Use smart templates. Improve your productivity by using smart task and email templates to share best practices with your team. Engage via email & social media.
• Manage your email interactions. Stay glued with your social media audience and build beautiful customer relationships online.

Zoho ContactManager integrates with

• Zoho Mail
• MS Outlook
• MailChimp
• G Suite
• Card Scanner
• Facebook
• Twitter

 

• Multiple channels, one conversation. Meet your customers, no matter the medium. Connect via phone, live chat, email, social media, and in person.
• Shift your team into high gear. Use analytics and reports for detailed metrics about your team's performance and your customers' life cycle.
• Break sales records without breaking a sweat. A good sales process leads to great sales. Generate more sales with sales process automation, workflows, and advanced reporting.
• Software that works the way you do. Adapt your CRM to meet the market. Customize how you collect and deploy key data across your organization.
• Enterprise ready and ready to go. Zoho CRM is secure, scalable, and packed with advanced features to keep your business growing.
• More deals, in less time. From contact to close, cut the energy it takes to pass leads through the pipeline with the best sales productivity tools.

 

Zoho Sprints is an online agile project management solution designed to help agile teams plan their project, track their progress, and deliver the appropriate product on time. The simple and clutter-free tool takes care of keeping timesheets, monitoring the task statuses, preparing meetings, and overviewing the analytics.

Given that agile teams function with a core value on responding to change and working with a sense of urgency, having a system that augments this type of operation is vital. Zoho Sprints is a dynamic software that is quick and easy to set up, so you can immediately invite your team members, assign them roles, build a backlog, and commence your sprint.

It is part of the revolutionary suite of software solutions by Zoho designed to help businesses in various aspects of their operations. Hence, you can easily integrate Zoho Sprints with Zoho’s other applications in marketing, sales, accounting, customer support, and more using a single login and password.

Zoho Sprints is also available for iOS and Android. The mobile app helps you manage and track your agile projects. Know where each sprint stands in the Scrum board, get insights from agile reports, and collaborate on the go.

Create documents and presentations, share and manage files, host online meetings and conferences, communicate via chat or email, and work without boundaries.

Bring your ideas to life

Zoho Workplace lets you take your office suite wherever you go, accessing and working on documents, spreadsheets, and presentations. Share documents with your peers and get them reviewed fast.

Put your thoughts into words, share documents with your team, and allow multiple people to contribute and comment simultaneously, using the extensive set of tools available in Zoho Writer.

Work together from wherever

Host meetings, conferences, and webinars, and store, share, and collaborate on files in your workspace, regardless of your location—all from Zoho Workplace applications.

Create and store your files on the cloud, and access them on the move. With Zoho WorkDrive, you can store documents, spreadsheets, images, videos, and audio files for sharing with both groups and individuals.

Conversations are just a click away

Connect effortlessly with colleagues using the business communication apps in Zoho Workplace. Share emails with your coworkers to cut down on inbox clutter, follow up with them over chat, or spark group-wide discussions via forums.

It’s more than a mailbox. With Zoho Mail Suite, say goodbye to endless reply chains; just tag colleagues to share emails with them. Stay one step ahead with built-in applications like Calendar, Tasks, Notes, Bookmarks, and Contacts — all accessible from your mailbox.