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In 2016, Caesar Satellite prevented over 30,000 robberies with approximately 25,000 lawbreakers arrested.
Benefits
- Increased Productivity
- Improved Customer Service
- upgrade the existing IT-infrastructure by implementing cutting-edge software
- improve the performance of the remote customer service infrastructure
- ensure disaster recovery of the contact center
- integrate the new contact center with the client's existing systems
- make working conditions more comfortable for the staff
- develop and implement the client's own software tailored to business specific needs
- Avaya Aura Communication Manager with call distribution software Avaya Aura Call Center Elite became the basis for the contact center providing work places for 200 operators
- Avaya Call Management System was used to build the reporting system
- Interactive voice platform Avaya Aura Experience Portal was implemented as a self-service platform
- Avaya Elite Multichannel was used to create a single route for incoming calls via different channels and to integrate the contact center with existing IT systems.