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DigitalGenius
DigitalGenius
https://www.digitalgenius.com/
Information Technology
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CAN, USA
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Description
DigitalGenius is a company that brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. DigitalGenius was founded in 2013.
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Chatbot Development
Produced products
DigitalGenius Customer Service Automation Platform
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DigitalGenius
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Chatbot Development
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Supplied products
DigitalGenius Customer Service Automation Platform
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DigitalGenius
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Chatbot Development
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Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.\r\n<span style=\"font-weight: bold;\">How does a chatbot work?</span>\r\nThere are two different tasks at the core of a chatbot:\r\n<ol><li>user request analysis</li><li>returning the response</li></ol>\r\nUser request analysis: this is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.\r\nThe ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.\r\nReturning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. 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