Categories
Problems that solves
No unified email system
No unified address book
No control over data access
Inability to forecast execution timelines
Poor timing of management decision making
Risk or Leaks of confidential information
Low quality of customer service
Non-existent or decentralized IT incidents' management
High costs of routine operations
No automated business processes
No control over implementation
Values
Enhance Staff Productivity
Ensure Security and Business Continuity
Improve Customer Service
Support Decision Making
Ensure Compliance
Increase Customer Base
Generate Business Reports
Support Customers
Enhance Competitive Ability
About Product
Description
When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one‑dimensional view of customers.
Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, built on AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences.
Better customer relationships
Put people — not legacy CRM — at the center of your business. Sunshine gives you the flexibility to identify, understand, and segment your customers for more personalized experiences.
All your customer data, connected
Take back control of your customer data. Sunshine is an open platform designed to work with all of your business applications, so you can capture every customer interaction, no matter where it comes from.
App creation, at your command
Sunshine gives you the freedom to build modern customer applications your way. Use your favorite tools for complete control, with the flexibility of an open, standards-based platform.
Imagine the possibilities
The sky is the limit with Sunshine. Share valuable customer data to every part of your business and build something beyond traditional support.
Competitive products
User features
Organizational Features
Internet access is available for employees