TrackStudio

TrackStudio can be used to track the progress of any kind of task such as issue resolution, requirements gathering, desktop support handling, project monitoring, hardware deployment and staff hiring. Features:

• TrackStudio harnesses the power of the Internet to bring together knowledge from contractors, off-site employees, and customers. Use a standard web browser to access the system from any location around the world.
• Organize your database into projects and subprojects, making it easier to administer multiple projects. Management can correlate data across multiple projects in a single report, allowing for more informed decisions. Summarize information from multiple projects to define a single tracking process that works for your whole organization.
• Use filters to search tasks by complex criteria.
• Custom fields can be added to tasks and users to capture the company-specific information.
• Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders.
• Automatically process all incoming mail to the support e-mail address. If an e-mail message meets the criteria, it is added to the system; if not, it can be deleted or forwarded to the specified address.
• State-based workflow allows you to specify and enforce your tracking process through states and state transitions. Security options at each stage ensure that your team members fill in the right information at the right time keeping your database complete and up-to-date.
• Use reporting to manage project resources and analyze what work has been completed and what work remains.
• Multiple levels of security will protect your confidential information from intrusion. TrackStudio allows you to place access restrictions on individual bugs as needed, as well as on entire areas of tracking.
• You can use SOAP API to integrate TrackStudio with your call-center, front-office and other third-party software.
• A simple step-by-step installation guide allows you to configure an application to work with any server and DBMS in a matter of minutes.
• You can configure TrackStudio Enterprise and check the configuration with a couple of mouse-clicks!
• Handle hundreds of projects and users in a single database! Our company provides a hosted service for more than 4000 users from all over the world. TrackStudio supports the widest range of commercial and open source application servers, DBMSs, and will run on any computer platform.