HPE Service Manager (SM)
2.00

Values

Reduce Costs

Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Support Decision Making

Ensure Compliance

Enhance Competitive Ability

HPE Service Manager (SM)

HPE Service Manager – Service desk & help desk management software that quickly and efficiently handles change and incident management while bringing together a broad range of ITSM capabilities, Big Data and social collaboration to enable your workforce with connected intelligence.

Description

HPE Service Manager - Key Features Complete Service Desk - Simplify and consolidate service management with a powerful, single point of contact for all core IT processes including incident, problem, change, request and knowledge management. Improve IT service support and delivery processes across the complete lifecycle leveraging ITIL® industry best practices. Big Data Intelligence Automated and Social Self-service Best Practices Agile and Automated Change Management Mobile Phone and Tablet Support Reduce ITSM Costs with a Smarter Service Desk Help your service desk agents and IT managers proactively manage service quality. This video shows how they can take quick action and increase productivity by using more than 100 out-of-the-box reports and personalized and role-based dashboards.