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Problem
The customer is a leading steel stockholder and distributor that was founded more than 100 years ago. It currently has multiple divisions operating in Europe and serves customers around the world. Despite the customer’s global reach, this case study concerns the use of Ziften in one of its business unit offices, with several hundred endpoint systems.
Before using Ziften’s solution, the customer was experiencing a number of common pain points typical of organizations with smaller IT security departments. For example, although they were using McAfee antivirus software and Microsoft System Center Configuration Manager, the customer was unsure whether these solutions were actually working as intended.
This uncertainty also extended to the customer’s practices for threat detection and remediation, which were rather rudimentary. Prior to using Ziften, resolving issues required physical access to the endpoint, which often meant having users bring their laptops to the IT department.
Challenge:
- No formal process for detecting, responding to, or remediating security issues
- Lack of visibility into important risk, threat, and behavioral events on their endpoints
- Discovery and management of unmanaged IT assets
- Real-time insights into the entire IT endpoint environment
- Powerful capabilities for incident response and forensics